Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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External reviews are not included in the AWS star rating for the product.
Came a long way, could still use improvements
What do you like best about the product?
I like that Zoom has become such a staple for everyday work life. Their system is easy to navigate and easy for the elderly and younger generations to understand.
What do you dislike about the product?
I dislike the fact that it will try to force unsuspecting people to download their apps. I understand that a lot of money was poured into the app, however, they should make the web view more noticeable. I also dislike the fact that when you go to present/screen share, it automatically changed to full screen and it also does not default to show all the other participants. Last dislike is that it's annoying to have to go on the web view to be able to change settings for the account, what is the purpose of trying to persuade everyone to get the app then?
What problems is the product solving and how is that benefiting you?
Zoom is slowly considering people's issues. I know from the start, that they were very quick to make changes, however now, implementing new features or resolving issues are slower. Zoom did add a lot of options to change video/meeting settings in their web view so it does help with my productivity levels.
Beyond Helpful
What do you like best about the product?
Although my clients nor I made much use of the feature, I found that the "breakout rooms" were what I enjoyed best when they were used, especially in the much larger gatherings where it was easy to feel left out of the discussion.
What do you dislike about the product?
Honestly, there wasn't anything about zoom that I disliked. All of the features that we used functioned as expected. And the only times where they didn't it was down to the individual's internet connection and not the platform.
What problems is the product solving and how is that benefiting you?
From the beginning of the pandemic through today, it has allowed us to hold meetings while also allowing our participants to feel safe. While most of us are comfortable meeting in person in smaller groups, the majority of us prefer the ease that zoom allows us to hold our larger meetings. Without zoom, my business and that of my clients would not have been able to function at the level that it has.
Excellent Stability
What do you like best about the product?
Zoom's overall stability and video/audio quality are far superior to any competitors my team has used, and we've used them all.
What do you dislike about the product?
Nothing - Zoom does everything I need it to do
What problems is the product solving and how is that benefiting you?
My experience with Zoom started during the Covid lockdown. I used it to keep my newly work-from-home development team connected. We had a team session we'd all connect to first thing in the morning, and we'd stay connected all day. No drops, no session time limits. When one of us had a question for the team, it was as easy as un-muting the mic and asking. Video was always clear, audio stayed in lock-synch with the video, and screen sharing was easy and natural. In my opinion, it was and is a superior method of connection even to having the team in an office together.
Zoom is fantastic! Works for all users
What do you like best about the product?
Zoom is user-friendly and easy to use. It is one of the best tools I have for meeting with my team as well as others in my organization virtually. It is a great way of communicating in the current world.
What do you dislike about the product?
I found nothing I dislike about Zoom. In fact, I have suggested and recommended to friends and family that they have their own Zoom accounts so that they can seamlessly communicate with others.
What problems is the product solving and how is that benefiting you?
Zoom makes it easy to meet with my team on a regular basis. I am able to connect with them as well as others in a virtual format that is safe and secure.
Useful tool for remote or hybrid work
What do you like best about the product?
I like that it's fairly easy for your average user to learn how to use Zoom well. I like the integrations with Google Calendar. I like that admins can access other peoples' meeting/webinar settings to adjust their invites for them.
What do you dislike about the product?
I wish the Zoom and Google calendar integration was more like the website and had all the setting options. I wish you could see who is on the call before you join. I also would like to have a better overall admin view of all of our users and see if there's anything causing them issues.
What problems is the product solving and how is that benefiting you?
Zoom is a good platform for hosting online events. We have utilized webinar invites several times at our organization.
Zoom - the connector
What do you like best about the product?
That I can chat with multiple friends who live across the world, it makes it easy to have multiple writing group meet-ups for unlimited amounts of time which is important when every single sprint is around 30-45 minutes of quiet on-screen time and the rest is chatting. When there are time restraints in place it makes it difficult to do sprints like this unless we move to apps like Clubhouse. I also like the fact that I can screen share different mood boards/writing ideas/inspirational websites/artwork to all of the participants and that I can enable them to share as well. It makes it easier to be able to read each other's work in real-time and to give feedback and/or chat about what it is we are struggling with that we might be able to help.
What do you dislike about the product?
The cost & how the video has been laggy recently. For some reason every time I use Zoom recently, even if my internet speed is good it always lags in my video and/or voice controls. Another feature that isn't the greatest is when you are using screen share if you want to share a video with the sound it can be very difficult to make sure everyone in the meeting can hear it and its quality. Also, because the microphone is hooked in line with the sound for the video we cannot give real-time reactions to the videos without it blipping in and out of whatever the video is playing. It would be a fantastic way to watch movies/YouTube's/other videos together if this feature wasn't an issue. Finally, I really don't like how if I am the host I have to have Zoom downloaded onto my computer to be able to start the meeting instead of it being entirely web-based. I hate using the downloaded version of Zoom as I feel it's less functional and more hassle than the web version.
What problems is the product solving and how is that benefiting you?
It's making it possible to work from home & connect with friends across timezones. It also allows me to work from home and stay connected to my coworkers and other collaborators. It can also provide an easy way to be face to face with others who might have a hard time focusing on a phone call or taking the time to sit and do writing sprints. It helps A LOT to have accountability while working on something like writing even though writing is a solitary thing. It really does take a village. But you also don't want someone staring at you, staring at your screen or catching you on camera doing something because you forget they're there. It is nice when you can turn off your camera while you're working and then turn it back on to chat.
Even Beyond COVID - Such a Helpful Component for School Leaders
What do you like best about the product?
The convenience of attending all meetings. With busy schedules, Zoom allows educators to attend meetings remotely - allowing us to maximize our time and ensure we are in our buildings more frequently. This ensures we better attend to the needs of our students, parents, and faculty.
What do you dislike about the product?
We often have no excuse for missing a meeting :)
The convenience of remote meetings has altered the way we meet and communicate with colleagues.
The convenience of remote meetings has altered the way we meet and communicate with colleagues.
What problems is the product solving and how is that benefiting you?
We are able to connect with others more efficiently. We can present to parents (who are able to attend the meeting from the convenience of their homes). We can meet with fellow educators (during the day from our own buildings). We can hold staff meetings in the evening. Zoom provides many opportunities to engage with our consitituencies - which we never even thought of using pre-COVID.
Since covid I have used zoom on daily basis. It has been amazing
What do you like best about the product?
That its basically free. And that you can use it all over the world. I have meetings in ghe USA, Europe, Africa, etc.
What do you dislike about the product?
If you want to have meetings with more than 2 people unlimited time, you need the paid version
What problems is the product solving and how is that benefiting you?
Communication and connection problems. It helps with a lot of things. I travel less thanks to zoom
Zoom has been extremely helpful for my business since 2020.
What do you like best about the product?
I love how userfriendly it is and how you're able to use it on any device.
What do you dislike about the product?
Sometimes the connection or random audio issues can be problematic.
What problems is the product solving and how is that benefiting you?
I am able to work with people all around the US and provide services for majority of my clients who are in need of therapy services. It's ultimately a great way to connect with others.
It was awesome
What do you like best about the product?
can get everyone on a virtual meeting. Zoom events is great to manage events. Liked the registration, and setup. The best feature was that it could help us send event reminders as well.
What do you dislike about the product?
The zoom events recording feature did not work as expected. Had trouble recording the full event. More features need to be added to zoom recordings to make it easier for the users
What problems is the product solving and how is that benefiting you?
Zoom is helping us meet virtually when we are not able to meet in person. It helped us put together a virtual event and manage 100+ attendees easily. Our partners loved the virtual event
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