Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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External reviews are not included in the AWS star rating for the product.
Easy Client Meetings with Smart Calendar Sync and AI Meeting Summaries
What do you like best about the product?
I love Zoom because it’s the app I usually use to meet with clients when needed. It’s very easy to use—once you schedule a meeting, it’s automatically added to your calendar.
It also now uses AI to take notes during the discussion, then sends you an email with a summary afterward. You can review the notes and take advantage of many other new features and updates as well.
It also now uses AI to take notes during the discussion, then sends you an email with a summary afterward. You can review the notes and take advantage of many other new features and updates as well.
What do you dislike about the product?
What I don’t like most about Zoom is the on-screen drawing/annotation tool. It can be hard to find at times, and there isn’t an easy shortcut to quickly delete what you’ve drawn. As a result, the person on the other end can sometimes get confused.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is solving the problem of using multiple disconnected tools to run meetings, follow up on action items, and keep communication organized. Instead of switching between a video app, email, chat, calendar, and a notes tool, it brings these workflows together—so information isn’t lost and follow-ups happen faster.
For me, the biggest benefit is integration. For example, when I schedule a Zoom meeting, it automatically syncs with Google Calendar, includes the meeting link, and sends reminders—so clients join easily and I don’t have to manually send details. After the call, Zoom’s AI meeting summary/notes can be sent to email or shared with the team, and I can post key takeaways to Zoom Team Chat or create follow-up tasks. This reduces back-and-forth, keeps everyone aligned, and saves time on documentation and coordination.
For me, the biggest benefit is integration. For example, when I schedule a Zoom meeting, it automatically syncs with Google Calendar, includes the meeting link, and sends reminders—so clients join easily and I don’t have to manually send details. After the call, Zoom’s AI meeting summary/notes can be sent to email or shared with the team, and I can post key takeaways to Zoom Team Chat or create follow-up tasks. This reduces back-and-forth, keeps everyone aligned, and saves time on documentation and coordination.
Zoom Workplace: Intuitive, All-in-One Collaboration That Just Works
What do you like best about the product?
Meeting, scheduling one, or hopping into chat is very intuitive, even if you’re not super tech-savvy. It just works without a lot of setup or confusion.
Another strong point is how it combines multiple tools in one platform. Instead of switching between apps, you get video meetings, team chat, phone calls, whiteboards, and file sharing all together. That saves time and keeps things organized.
People also like the reliability. Compared to a lot of other platforms, Zoom tends to have stable video/audio quality, even with larger groups or weaker internet connections.
On top of that, features like screen sharing, breakout rooms, and recording make it great for both work and personal use—whether you're running meetings, training sessions, or collaborating on projects.
Another strong point is how it combines multiple tools in one platform. Instead of switching between apps, you get video meetings, team chat, phone calls, whiteboards, and file sharing all together. That saves time and keeps things organized.
People also like the reliability. Compared to a lot of other platforms, Zoom tends to have stable video/audio quality, even with larger groups or weaker internet connections.
On top of that, features like screen sharing, breakout rooms, and recording make it great for both work and personal use—whether you're running meetings, training sessions, or collaborating on projects.
What do you dislike about the product?
One downside of Zoom Workplace is that it can feel cluttered with so many features packed into one interface.
It also sometimes requires frequent updates, which can be inconvenient if you’re trying to join a meeting quickly.
Additionally, the chat and file organization tools aren’t always as intuitive or robust compared to other dedicated platforms.
It also sometimes requires frequent updates, which can be inconvenient if you’re trying to join a meeting quickly.
Additionally, the chat and file organization tools aren’t always as intuitive or robust compared to other dedicated platforms.
What problems is the product solving and how is that benefiting you?
One downside of Zoom Workplace is that it can feel cluttered with so many features packed into one interface.
It also sometimes requires frequent updates, which can be inconvenient if you’re trying to join a meeting quickly.
Additionally, the chat and file organization tools aren’t always as intuitive or robust compared to other dedicated platforms.
It also sometimes requires frequent updates, which can be inconvenient if you’re trying to join a meeting quickly.
Additionally, the chat and file organization tools aren’t always as intuitive or robust compared to other dedicated platforms.
Calls that continue even if you switch tabs
What do you like best about the product?
What I like the most is that I can be on a call and at the same time I can check other things because even if I don't have the tab active, the call continues and doesn't close.
What do you dislike about the product?
Right now I can't find anything I don't like
What problems is the product solving and how is that benefiting you?
Zoom Workplace is solving a problem that has everything integrated, like calls, messages, documents, and many more.
Convenient and User-Friendly, But Can Lag with Large Groups
What do you like best about the product?
I find Zoom Workplace easy and convenient to use. I enjoy being able to change the background to make things more exciting. The initial setup was straightforward.
What do you dislike about the product?
Sometimes when connecting with multiple people, there can be a lag in the conversation. It seems that if more people are in the same room, it can be slow or speech can be broken when switching between people talking.
What problems is the product solving and how is that benefiting you?
Zoom Workplace lets me meet with clients remotely, so I don't have to see them in person. It's easy and convenient for making immediate contract changes and getting signatures.
zoom- my go to tool for all my meeting needs
What do you like best about the product?
The ability to bring communication, collaboration, and productivity into a single platform. I have been using it for more than 5 years now. Apart from meetings, features like chat, white boarding, and the post meeting summary work like a charm. user friendly UI, ease of access and the accessablity are added advantages.
What do you dislike about the product?
i am yet to learn on how to room the break rooms. Sometimes, too many icons on the screen make me feel sick. The always-on-top icon bar sometime feels redundant during the calls. Chats seem to disapper once the call is over. Sync with my google calendar sometimes feel broken.
What problems is the product solving and how is that benefiting you?
I usually use it for internal team and external client meetings. The external meeting part is more important to me. The after-meeting summary is something i consider a blessing.
Improve multi-tasking and meeting records
What do you like best about the product?
It allows me to record the meeting and accommodate multiple attendees.
What do you dislike about the product?
I don’t think there’s much wrong with it overall, but I do hope there will be more features available for free users.
What problems is the product solving and how is that benefiting you?
It’s basically about being able to multitask. I can work on my own tasks while still attending meetings. We all know how time-consuming physical meetings can be, but with Zoom Workplace I’m able to keep up with my other work while listening in on the meeting.
User friendly App, very useful for distributed global teamwork
What do you like best about the product?
It’s easy to connect for virtual work setup.its convenient, you can record the meeting, there is a option to AI to take the notes in meetings, so that you can concentrate in the meeting.
What do you dislike about the product?
Sometimes it doesn’t allow to copy the message in the chat
What problems is the product solving and how is that benefiting you?
Collaboration is easy in virtual workplace, multiple user can connect across globe.You can record it for future use or documentation. AI feature also good
User-Friendly and Convenient, with Easy-to-Understand Metrics
What do you like best about the product?
It’s very user-friendly and convenient to operate, and the metrics are easy to understand. Personally, I feel it’s great to use Zoom Workplace.
What do you dislike about the product?
Just two points to highlight: we can’t quote our replies on other people’s text, and bulk texts are missing.
What problems is the product solving and how is that benefiting you?
It has made reaching out to people very easy. Since I’m in healthcare recruiting, it makes my job easier by helping me connect with U.S. healthcare professionals.
Reliable, Easy Meetings with Solid Audio and Video Quality
What do you like best about the product?
It’s also really reliable and easy to use. Even if someone isn’t super tech-savvy, they can join a meeting with just a link and get going right away. The audio and video quality are usually solid, which makes a big difference for work calls.
What do you dislike about the product?
There are also occasional issues with updates or settings resetting, which can interrupt your workflow. And while it integrates many tools, some features (like chat or file management) don’t always feel as smooth or intuitive as dedicated apps.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps fix the issue of everything being all over the place. Instead of using different apps for meetings, messages, and sharing files, it keeps everything in one spot, which makes work feel more organized and less stressful.
Dependable and Trusted Zoom Experience
What do you like best about the product?
Zoom is one of the most dependable and trusted application
What do you dislike about the product?
Sometimes it auto logout and gets slow down
What problems is the product solving and how is that benefiting you?
Connecting people in less time
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