Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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External reviews are not included in the AWS star rating for the product.
Quick, Clean Calls with AI Meeting Summaries That Keep Work Moving
What do you like best about the product?
What I like most is how easy it is to jump into a call and just get work done. For client meetings, it feels quick and clean: join links work, audio and video are steady most of the time, screen sharing is crisp, and I’m not hunting around for hidden buttons. Setting it up on a new machine is painless too—I sign in and I’m good to go, so I don’t lose an afternoon fiddling with settings. Day to day, it’s simply convenient. I can move through back-to-back calls and it keeps up without drama, which really matters when clients are waiting.
The feature set covers what I need without feeling bloated. Recordings, transcripts, chat, reactions, a waiting room, a basic whiteboard, and polls when we need them—it’s all there, and it behaves the way I expect. The AI summarize feature is honestly a win for me: the meeting ends and I can pull a clean MOM to share, assign owners, and move on to the next task. I also like that the recap sits with the recording, so anyone who missed the call can catch up quickly without me having to write a long email. The support docs and help articles are decent as well; when I get stuck, there’s usually an answer that gets me unstuck fast.
Integrations have gotten better, too. The latest update that pulls in my official Google Calendar meetings is a plus—now everything just shows up, and joining is one click from the calendar view. Scheduling is straightforward, recurring invites behave, and links don’t break when we tweak details. It also plays nicely with email and files: sharing a cloud recording or a transcript link is simple, and the permissions make sense so clients can access what they need without jumping through a dozen hoops. I’m in it most workdays for client calls, standups, and quick syncs, and it keeps the flow calm.
The feature set covers what I need without feeling bloated. Recordings, transcripts, chat, reactions, a waiting room, a basic whiteboard, and polls when we need them—it’s all there, and it behaves the way I expect. The AI summarize feature is honestly a win for me: the meeting ends and I can pull a clean MOM to share, assign owners, and move on to the next task. I also like that the recap sits with the recording, so anyone who missed the call can catch up quickly without me having to write a long email. The support docs and help articles are decent as well; when I get stuck, there’s usually an answer that gets me unstuck fast.
Integrations have gotten better, too. The latest update that pulls in my official Google Calendar meetings is a plus—now everything just shows up, and joining is one click from the calendar view. Scheduling is straightforward, recurring invites behave, and links don’t break when we tweak details. It also plays nicely with email and files: sharing a cloud recording or a transcript link is simple, and the permissions make sense so clients can access what they need without jumping through a dozen hoops. I’m in it most workdays for client calls, standups, and quick syncs, and it keeps the flow calm.
What do you dislike about the product?
My only real dislike is the mic noise cancellation. It’s not quite on par with a few other tools I’ve used that have stronger voice isolation, so loud fans or keyboard clacks can still leak through at times, and I end up muting more than I’d like. It’s not a dealbreaker—just a bit of friction I notice on busier days.
What problems is the product solving and how is that benefiting you?
Zoom Workplace takes a lot of the coordination headache out of client meetings. I can send invites, have calendars pick them up automatically, and joining is basically one click. Everyone gets into the room without fuss, even when they’re outside our org. Screen sharing, recordings, and transcripts help ensure decisions and demos are captured, and the AI summary cuts down the time I spend turning a call into a clean MOM with owners and next steps. That alone saves me a bunch of small minutes every week.
It also improves follow-ups and visibility. Cloud recordings and summaries are easy to share in the same thread where we’re already working, so handing off to a teammate is smooth and we don’t lose context. The tool stays stable even across long sessions, breakout rooms are useful when we need to split up a client workshop, and the straightforward scheduling helps keep a predictable rhythm. The net result is less time wrestling with logistics, faster decisions after a call, and a calmer workflow because the pieces fit together without me having to glue them by hand.
It also improves follow-ups and visibility. Cloud recordings and summaries are easy to share in the same thread where we’re already working, so handing off to a teammate is smooth and we don’t lose context. The tool stays stable even across long sessions, breakout rooms are useful when we need to split up a client workshop, and the straightforward scheduling helps keep a predictable rhythm. The net result is less time wrestling with logistics, faster decisions after a call, and a calmer workflow because the pieces fit together without me having to glue them by hand.
Seamless All-in-One Collaboration with Stable Meetings and Smart AI Summaries
What do you like best about the product?
What I like best about Zoom Workplace is how seamlessly it brings communication, collaboration, and scheduling into one platform. The interface is intuitive, meetings are stable even with low bandwidth, and features like screen sharing, chat, calendar integration, and AI meeting summaries make daily collaboration efficient and smooth across teams.
What do you dislike about the product?
While Zoom Workplace is powerful, some advanced features can feel overwhelming at first and require time to fully understand. Certain AI and admin features are locked behind higher-tier plans, and occasional updates change layouts or settings, which can briefly impact workflow until users adjust.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the challenge of fragmented communication by combining meetings, chat, scheduling, and collaboration tools in a single ecosystem. This reduces tool switching, improves meeting efficiency with AI summaries and recordings, and helps teams stay aligned, productive, and connected regardless of location.
Highly Collaborative with a Useful AI Companion and Handy Breakout Rooms
What do you like best about the product?
It is quite colleborative. AI companian feature is very useful. Breakout rooms are very hands. Interface is way ahwag than gmeet.
What do you dislike about the product?
Virtual background feature can be improved a bit. Other than it, everything is pretty solid.
What problems is the product solving and how is that benefiting you?
We are using it to colleborate for virtual meetings
Easy and Intuitive, Perfect for Storage
What do you like best about the product?
I like that Zoom Workplace is easy to use, intuitive, and simple. Additionally, I value that the storage is efficient and that it is a place where I can have all my videos. I also appreciate that the initial setup experience was very easy and very intuitive.
What do you dislike about the product?
Nothing in particular
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to save and store the calls I have with clients. It solves the storage issue, providing a place where I have all my videos.
Great Video, Audio Quality with Easy Setup
What do you like best about the product?
I find Zoom Workplace to be a great initiative for providing a good face-to-face meeting experience. I really like the good video and audio quality, which mostly works without buffering and latency. The stability of the platform is also something I appreciate. The initial setup was easy too.
What do you dislike about the product?
Some features like background filters could be improved. I'd like them to use AI to make it look more real.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to avoid traveling for face-to-face meetings. It provides great video and audio quality with no buffering or latency.
Effortless Remote Collaboration with Zoom Workplace
What do you like best about the product?
I like how easy Zoom Workplace is to use and how stable the video and audio quality are. Screen sharing and recording meetings are very helpful for work and studies. These features save me time and make remote collaboration easier. Screen sharing helps explain ideas clearly, and recording meetings lets me review important information later. The stable quality makes communication more effective. The initial setup was very easy and quick.
What do you dislike about the product?
Sometimes the app uses a lot of system resources, and the free version has time limits. It could also improve integration with other tools and reduce background noise automatically. It would be great to have deeper integrations with tools like Google Workspace and Microsoft Teams, and more customizable noise reduction settings. Better AI-based background noise filtering would also improve the user experience.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps solve communication and collaboration issues for remote work and study. It enables virtual meetings, screen sharing, real-time collaboration, and reduces in-person meetings, saving time and boosting productivity.
Game-Changer for Virtual Meetings
What do you like best about the product?
What I like about Zoom Workplace is that it's very easy to understand and use, especially when compared to MS Teams or Google Meet. Unlike those platforms, Zoom Workplace allows holding a meeting with a large number of participants beyond just 50. This limit is quite impressive based on our experience. Additionally, presenting without showing the presenter's view is a feature I find very helpful as a presenter.
What do you dislike about the product?
I think it can improve more with a feature that alerts with a sound whenever we have a meeting, like an alarm clock saying, 'Hey, there's a meeting.' Something like that, that will just snooze from time to time.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to connect instantly while working remotely, facilitating communication and planning to achieve team goals. It helps to connect with people even if they are far away.
Stable Communication with Room for Improvement
What do you like best about the product?
I use Zoom Workplace for global meetings and webinars, and it provides stable video and audio communication, making remote meetings and collaboration easy across timezones. I find features like recording and screen sharing helpful for productive discussions. The interface is intuitive, making scheduling and joining meetings fast, and the screen sharing and recording features are all the best.
What do you dislike about the product?
Sometimes, the video quality drops on low bandwidth. Some advanced features can be confusing for new users.
What problems is the product solving and how is that benefiting you?
Zoom Workplace provides stable video and audio communication, making remote meetings and collaboration easy across time zones. Features like recording and screen sharing aid in productive discussions.
Effortless Team Collaboration with AI-Powered Meetings
What do you like best about the product?
I like that Zoom Workplace is easy to use with an easy interface. I also value the AI overview notetaker in meetings as a helpful feature.
What do you dislike about the product?
I do think their notification process doesn't stand out as much as, like, its competitor Microsoft Teams. You can enable notifications to be, you know, sticky, but, in general, it doesn't do as good of a job.
What problems is the product solving and how is that benefiting you?
Zoom Workplace simplifies team collaboration and helps our recruiting team with candidate calls and tracking everything in one system.
Zoom Workplace: Ideal for Large Classrooms, But Pricey
What do you like best about the product?
I really like Zoom Workplace for its ability to handle longer duration calls with better audio and video quality compared to Google Meet. It scales efficiently to support multiple users, even for large classes with more than ninety or a hundred participants. The control over chat messages is pretty comprehensive, allowing for public, private, and broadcast messaging, which is important for managing group interactions. Plus, it’s great that I can use Zoom Workplace on any device, be it an iPad, Android, iPhone, or desktop, without worrying about losing quality or control.
What do you dislike about the product?
It's good for small teams, but it gets a little bit costly for bigger team sizes. There's also room for improvement in the browser-based environment, where the quality, degree of controls, and stability feel a little bit flaky compared to the desktop apps.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for teaching sessions with large classes over 90 students. It supports longer calls, offers better audio and video quality than alternatives, and scales well for over 100 participants.
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