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Zoom

Zoom Communications, Inc.

Reviews from AWS customer

3 AWS reviews
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External reviews

10,064 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Verified User in Information Technology and Services

Seamless Meetings with Reliable Performance

  • January 28, 2026
  • Review provided by G2

What do you like best about the product?
I like using Zoom Workplace for internal team meetings, client calls, project discussions, and remote collaboration. It offers stable video and audio performance and reliable screen sharing, which are very necessary for client demos and design reviews. The application has efficient features like meeting controls, recording, chat, and calendar integrations that help in professional collaboration and managing client communication effectively. The initial setup was very straightforward and easy, allowing me to start meetings without much setup work. Switching to Zoom Workplace provided more consistent performance, better screen sharing, and easier meeting management for ongoing projects.
What do you dislike about the product?
I think that some advanced features add complexity for small teams.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to connect with clients and team members through video meetings and screen sharing, ensuring clear communication. It helps revisit client requirements with recording, and chat and calendar integrations keep project timelines organized.


    Katja B.

Webinar workflows have become smoother and now support efficient, professional event delivery

  • January 28, 2026
  • Review provided by PeerSpot

What is our primary use case?

My main use case for Zoom Workplace Business is creating professional webinars and running them on the platform.

A concrete example of how I used Zoom Workplace Business for a webinar includes setting it up and connecting it with Marketo, which means the complete participant management runs via Marketo.

What is most valuable?

From my point of view, the best features that Zoom Workplace Business offers include being self-explanatory when set up, making it quite clear and easy to understand, and it runs stably, at least for me.

Most of the time it runs stably; very rarely there is a sync problem.

Zoom Workplace Business positively impacts my company as it is a stable webinar platform that supports us in our daily work area of webinar planning.

The use of Zoom Workplace Business affects my efficiency in webinar planning as it is quite easy and quick to set up.

What needs improvement?

Opportunities for improvement for Zoom Workplace Business include the inability to edit follow-up emails sent via Zoom, as there is standard text and very few options to add extra links or other elements.

I find it a bit confusing when looking for specific reports or things in the interface, where I always have to select whether it is a meeting or a webinar.

For how long have I used the solution?

I have been using Zoom Workplace Business for six years.

What do I think about the stability of the solution?

In my experience, Zoom Workplace Business is stable.

What do I think about the scalability of the solution?

The scalability of Zoom Workplace Business is managed via the licensing model, which means I have to request a different license.

How are customer service and support?

I have no experience with customer support for Zoom Workplace Business as I am not in contact with them.

Which solution did I use previously and why did I switch?

Previously, I used ON24 or something similar before switching to Zoom Workplace Business, which was a global decision I found easier to use.

How was the initial setup?

Zoom Workplace Business is provided to us by the IT department, and as far as I know, it is a cloud-based solution.

What was our ROI?

I cannot say if the investment in Zoom Workplace Business has paid off for my company, as that is evaluated by our central IT department.

What's my experience with pricing, setup cost, and licensing?

I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.

Which other solutions did I evaluate?

I do not know if any other solutions were evaluated before implementing Zoom Workplace Business, as that was done globally by the IT department.

What other advice do I have?

My advice for others considering Zoom Workplace Business is that it is a stable platform that is easy to use and certainly a good decision to implement.

There is no business relationship between my company and the provider of Zoom Workplace Business that goes beyond a normal customer relationship. I gave this review a rating of 9.


    Radhika R.

Reliable, Seamless Teamwork with Zoom Workspace

  • January 28, 2026
  • Review provided by G2

What do you like best about the product?
Zoom workspace makes communication really smooth by bringing meetings, chats, calls and collaboration into one place. What i like best is how reliable and easy it is to use you can jump into meetings quickly without worrying about setup or technical issues. It also works well for day to day teamwork. Switching between video calls, messages, which heps keep conversations and work feels seamless, which helps keep conversations and work moving without friction.
What do you dislike about the product?
Zoom workspace can sometimes feel a bit cluttered because it tries to do a lot in one place. With meetings, chat, mail and other tools all bundled together, it can take time to get used to where everything lives. Another downside is that some advanced features are locked behind higher plans, which can be frustrating if you are on a basic tier. Also, during long meetings, performance can depend heavily on internet quality, which can interrupt the flow.
What problems is the product solving and how is that benefiting you?
Zoom workplace solves the problem of communication being scattered across too many tools. Instead of switching between separate apps for meetings, chats, calls, and collaboration, everything is available in one platform. For me, this is really helpful because it keeps conversations and work in sync. I can move from a message to a meeting easily, collaborate in real time, and stay connected with my team without friction. It saves time, reduces context switching and makes remote or hybrid work feel more organized and efficient overall.


    Irshad M.

Seamless Team Collaboration with Zoom’s Unified, Reliable Experience

  • January 28, 2026
  • Review provided by G2

What do you like best about the product?
Seamless collaboration: Chat, meetings, whiteboards, and file sharing integrate smoothly, so teams can work together without constantly switching tools.

Unified experience: Whether it’s a quick catch-up, a formal meeting, or ongoing project collaboration, the interface feels consistent, intuitive, and easy to navigate.

Scalability & reliability: Zoom performs well across different devices and varying network conditions, which makes it a dependable option for both small teams and large organizations.

Real-time communication: Features like high-quality video, breakout rooms, and instant chat help teams stay connected and productive, even when they’re distributed across locations.
What do you dislike about the product?
Zoom Workplace is very effective overall. That said, it could be improved by making its advanced features easier for new users to learn and adopt, providing better default controls for notifications, and optimizing performance on lower-end devices.
What problems is the product solving and how is that benefiting you?
Zoom Workplace addresses key collaboration and communication challenges by bringing meetings, chat, file sharing, and teamwork together in a single platform. For me, this means less time spent switching between tools, smoother real-time communication, and an easier way for teams to stay aligned and productive across different locations and time zones.


    eslam e.

Excellent tool for virtual meetings and collaboration

  • January 28, 2026
  • Review provided by G2

What do you like best about the product?
I really like the high-quality video and audio stability. The mobile app is very easy to use, and screen sharing works perfectly even on slower internet connections
What do you dislike about the product?
The 40-minute time limit on the free version is the main disadvantage for long meetings
What problems is the product solving and how is that benefiting you?
It helps me stay connected with my team easily and attend my virtual meetings from anywhere


    Oil & Energy

Effortless Meetings, Anytime and Anywhere

  • January 28, 2026
  • Review provided by G2

What do you like best about the product?
I appreciate that Zoom Workplace is very easy to use and there is no lagging, which is great for seamless meetings. It's convenient that I can work on both phone and desktop, especially since I can use my phone for meetings anywhere when I'm traveling and don't have my laptop. I also find file transfer and screen sharing features valuable for sharing information effectively.
What do you dislike about the product?
according to me, I donot think therer has ant issue but it should work on Zoom web too
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for meetings and sharing information globally without lag. It works on both phone and desktop, making it easy to attend meetings on the go.
Screen recording and add new client in running meeting too.


    Piyush M.

Seamless Client Connectivity with Zoom Workplace

  • January 27, 2026
  • Review provided by G2

What do you like best about the product?
I find Zoom Workplace pretty cool. It has the highest quality in terms of audio and video, and we've never faced any glitches. I've been using it for the past three years without any issues. It makes it valuable for me when a client joins from another part of the world very easily. I'm able to see them, talk with them, and chat with them. Sharing things, like files related to Dropbox, is quite easy and seamless.
What do you dislike about the product?
Only thing I see on Zoom that's some might be a glitch or something, but the breakout rooms that we have created, on like hundreds of rooms, they actually get closed off sometimes abruptly or even the Zoom app itself turns off automatically. Maybe there's some glitch or a bug that needs to be solved.
What problems is the product solving and how is that benefiting you?
I find Zoom Workplace solves the problem of global connectivity, bridging gaps with clients worldwide. It's easy to talk, see, and chat with them, sharing files smoothly. No restrictions make connecting effortless.


    Rashmi S.

Easy to Use for Organizing and Attending Meetings

  • January 27, 2026
  • Review provided by G2

What do you like best about the product?
Easy to use, organize and attend meetings
What do you dislike about the product?
Nothing in particular. No downsides as such
What problems is the product solving and how is that benefiting you?
Helps me organize and attend meetings at work


    Amanda G.

Connection and Convenience

  • January 27, 2026
  • Review provided by G2

What do you like best about the product?
I like being able to communicate with anyone in my organization - accessibility to leadership, accounting, marketing, and other sales reps.
What do you dislike about the product?
I experience difficulties when trying to integrate with other applications. It either fails to integrate or takes forever. Then when it finally integrates - doesn’t seem like info is flowing both ways.
Buffers too much during video calls
What problems is the product solving and how is that benefiting you?
Helps employees stay connected while working in a remote office space. We are able to collaborate on work projects and share information quickly. The other side is relationship building with team members - helps keep on top of work anniversaries, birthdays, and other important life events.


    Construction

Great chatting software

  • January 27, 2026
  • Review provided by G2

What do you like best about the product?
Zoom is affordable video chat software that suits my needs
What do you dislike about the product?
At this time, I have no dislikes concerning zoom workplace
What problems is the product solving and how is that benefiting you?
Zoom helps our team be more efficient