Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to Launch and Use for Trainings, Meetings, and Screen Sharing
What do you like best about the product?
It's easy to access and launch. We are able to onbard additionsl users with very little effort. We use it frequently for trainings and meetings. It is simple to upload documents and share our screens.
What do you dislike about the product?
Launching the app version can sometimes be delayed. Several attendees have complained it took a while for them to join a session.
What problems is the product solving and how is that benefiting you?
It allows our project team to meet weekly to communicate updates and discuss challenges on our project.
Reliable Video Conferencing with Minor Hiccups
What do you like best about the product?
I find it really useful that we can directly share our meeting link to anyone if they have the app installed. This feature gives us the freedom to join any meeting easily by link. Setup of Zoom Workplace was very easy, no rocket science is needed.
What do you dislike about the product?
Sometimes we have to face joining errors if we aren't given the link to join, and it sometimes gives a glitch to join a meeting.
What problems is the product solving and how is that benefiting you?
Zoom Workplace gives us a good platform for making meetings and allows us to easily join any meeting by sharing the link.
Seamless, Reliable Meetings in a Clean All-in-One Collaboration Hub
What do you like best about the product?
I really appreciate how seamless it feels to use. The interface is clean and intuitive, so I don’t waste time figuring out where things are. Meetings start quickly, and the video/audio quality is consistently reliable. I also love that it’s not just about meetings anymore—features like Team Chat, Whiteboard, and integrations with other tools make it feel like a complete collaboration hub rather than just a video call app.
What do you dislike about the product?
Sometimes the sheer number of features can feel overwhelming, especially for new users. It takes a bit of time to discover everything and figure out what’s most useful for your workflow. Also, while Zoom has improved a lot with hybrid work tools, switching between devices (like laptop to mobile) could be smoother
What problems is the product solving and how is that benefiting you?
It’s solving the challenge of staying connected with colleagues and collaborators across different locations. Instead of juggling multiple apps for chat, meetings, and brainstorming, Zoom Workplace brings them together in one place. That reduces friction and makes teamwork more natural, even when people are remote.
Great for Collaboration and Time Management, with a Brief Learning Curve
What do you like best about the product?
It’s very convenient when you can see your other worker or your colleague or or the other person that you’re trying to converse with and you know whatever you get to the end result of the project or you know anything like that it helps with time management and everything too
What do you dislike about the product?
The only thing that I could think of is when I really was new to it, it took me a while to get to get the hang of it but after a while, it was just like riding a bike very simple
What problems is the product solving and how is that benefiting you?
Time management brainstorming did you know web web ideas brainstorming putting numerous minds together at one time. It’s helping you multi test safe time and analyze all the supporting details.
Seamless Team Meetings, Even with 200+ Employees
What do you like best about the product?
I’m able to join all team meetings without any issues, even when there are more than 200 employees.
What do you dislike about the product?
Sometimes it lags—not all the time, but it does happen when everyone is on camera.
What problems is the product solving and how is that benefiting you?
Communication flows through all departments, so there are no problems with communication.
Automatic Note-Taking and Easy Calendar Scheduling
What do you like best about the product?
Automatic note-taking with a calendar function to schedule meetings.
What do you dislike about the product?
It’s difficult to invite people outside my workspace using the Zoom scheduler. It would be much better if it also sent an email with the meeting notes.
What problems is the product solving and how is that benefiting you?
Meeting minutes! Timer.
Zoom Workplace: Best All-in-One Communication for Simple, Efficient Teamwork
What do you like best about the product?
Zoom workplace is best for all in one communication like chat , meeting & making team work simple & efficient
What do you dislike about the product?
Sometimes feel cluttered
When required advance features that it is costly
When required advance features that it is costly
What problems is the product solving and how is that benefiting you?
Zoom workplace solve scattered communication issue
It gives work Faster with less app switching
It gives work Faster with less app switching
Effective for Large Conferences, Needs Improved Stability
What do you like best about the product?
I like using Zoom Workplace for its effective communication capabilities, especially when it comes to holding large meetings and conferences. I really appreciate the room options for large audiences, which make it easy to manage big events. The feature that allows us to divide attendees into groups and separate rooms is very easy and effective, and I find it particularly useful for large conferences. I also enjoy the screen sharing feature with the ability to highlight using a pen, as it makes it very easy to circle any area and point out important details.
What do you dislike about the product?
Sometimes it gets hang and crash, which feels irritating. It happens during call or at the time of joining. I think performance and load testing needs to be done properly. When usage is high, it causes issue. The initial setup is quite lengthy.
What problems is the product solving and how is that benefiting you?
I find Zoom Workplace makes communication easy and supports large audiences. It allows us to create breakout rooms for effective group discussions and highlights areas during screen sharing effortlessly.
Versatile Zoom for Client Meetings, Office Hours, and Webinars
What do you like best about the product?
Zoom is a very versatile tool that helps my team attend client meeting, internal meeting, office hours and webinars
What do you dislike about the product?
Sharing policy could be better. The UI to share the recording as well as replay needs improvement
What problems is the product solving and how is that benefiting you?
Zoom has been the most reliable and stable video conferencing tool I’ve used, especially when you’re juggling customer calls across different regions, networks, and time zones. The audio/video quality holds up well, screensharing is smooth.
It also makes customer engagement easier - quick scheduling, simple joining links, and features like chat, recording, and screen control help us run more structured and productive calls.
The AI summary feature is a huge win. It captures the key discussion points, decisions, action items, and next steps so we don’t lose context once the call ends. That makes follow-ups faster and cleaner, and it’s especially useful for sharing learnings with people who couldn’t attend - internal partners, leadership, or team members in different shifts.
It also makes customer engagement easier - quick scheduling, simple joining links, and features like chat, recording, and screen control help us run more structured and productive calls.
The AI summary feature is a huge win. It captures the key discussion points, decisions, action items, and next steps so we don’t lose context once the call ends. That makes follow-ups faster and cleaner, and it’s especially useful for sharing learnings with people who couldn’t attend - internal partners, leadership, or team members in different shifts.
Effortlessly Conduct Meetings with Zoom Workplace
What do you like best about the product?
I like how easy Zoom Workplace is to use. The enterprise version can host more than 100 people, which is great. It's also easy to join meetings and offers useful features like breakout rooms. I feel secure conducting calls, and I find the ability to transcript meetings for deep analysis later really valuable. Setting it up was quite easy with no learning curve required.
What do you dislike about the product?
Integration with email tools is not so intuitive, so calendar invitation integration can be better.
What problems is the product solving and how is that benefiting you?
Zoom Workplace provides a secure environment for calls, helps with polls, and transcripts meetings for in-depth analysis. However, email tool integration could improve, especially with calendar invitations.
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