Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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External reviews are not included in the AWS star rating for the product.
Reliable and Beginner-Friendly with Outstanding Screen Sharing
What do you like best about the product?
I appreciate Zoom Workplace for its reliability and simplicity, which makes it stand out for me. The screen sharing feature is definitely a highlight as it allows me to easily walk students through lesson materials and correct mistakes in real time. Setting up Zoom Workplace was really easy, practical, and beginner-friendly.
What do you dislike about the product?
Free plan limitations, since the time restriction on meetings can indeed be a bit disruptive.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to consistently deliver high-quality sessions to colleagues worldwide.
Powerful AI Companion and Live Translation, but the expanding UI can feel cluttered
What do you like best about the product?
The AI Companion 3.0 is the standout feature for 2026. The ability to ask natural language questions about past meetings, unread chats, and even synced emails from Outlook or Gmail is incredibly powerful. I also love the Workplace App interface refresh—moving the navigation to the left sidebar makes it much faster to toggle between my calendar, docs, and team channels. The new Live Voice Translator has also been a game-changer for our international calls, providing real-time audio translation that actually sounds natural.
What do you dislike about the product?
As the platform has expanded from a simple meeting tool into a full "Workplace," the UI has become significantly more complex. It can occasionally feel cluttered with too many tabs and pop-up notifications for new features. I’ve also noticed that the Version 7.0 update had some initial stability issues in certain regions, and the mobile app still lacks some of the deep recording and administrative controls found on the desktop version.
What problems is the product solving and how is that benefiting you?
It solves the problem of "context switching" by centralizing multiple communication channels into one space. This benefits me by streamlining the meeting lifecycle; I can prepare in a shared doc, hold the meeting with AI-generated summaries, and follow up in a persistent chat channel all within the same ecosystem. This consolidation has noticeably reduced our "meeting about a meeting" culture and improved overall project velocity
Overall great experience with Zoom!
What do you like best about the product?
It's easy to work and understand. Very user-friendly!
What do you dislike about the product?
When updates come out, there are bugs and glitches.
What problems is the product solving and how is that benefiting you?
Easiest way for me to meet with folks from all over.
Helpful for calls working across different platforms
What do you like best about the product?
Works well across companies on different platforms, auto recording, notes summary after calls
What do you dislike about the product?
Does not always auto load the zoom app, usually if the invite comes from an outside company, and forces you into the browser
What problems is the product solving and how is that benefiting you?
Connects teams in different locations
User-Friendly Desktop App with Smooth HubSpot CRM Integration
What do you like best about the product?
I like that Zoom Workplace has a desktop app that feels more user-friendly than other tools like Slack. Overall, it’s much more intuitive to navigate compared with Slack. I also appreciate that it integrates well with HubSpot CRM.
What do you dislike about the product?
I don’t particularly like the Zoom mobile app. Its performance isn’t as good as it is on desktop, and on mobile I don’t always receive notifications properly.
What problems is the product solving and how is that benefiting you?
Zoom Workplace allows my coworkers and me to communicate quickly and effectively in a digital space. It’s also not the most expensive service, so the pricing fits well within our model.
Seamless Integrations and Great Note-Taking
What do you like best about the product?
Outside integration and note taking ability.
What do you dislike about the product?
Not enough people can be host at one time.
What problems is the product solving and how is that benefiting you?
We are much more productive because our notes are being taken for us.
Smart Recording and Clear Meeting Summaries with Seamless Integration
What do you like best about the product?
Smart recording, real-time assistance, seamless integration, and clear meeting summaries.
What do you dislike about the product?
Pricing & Cost and Performance & Technical Limitations
Some users report slow response times, which can affect overall performance and highlight technical limitations.
Some users report slow response times, which can affect overall performance and highlight technical limitations.
What problems is the product solving and how is that benefiting you?
Information overload is a real issue, especially when you’re working with limited resources in a small team. It can be hard to keep track of what matters most, and the amount of input can quickly become overwhelming.
Great Video Quality and Browser Access, but Feels Feature-Heavy
What do you like best about the product?
The video quality is good, and the screen-sharing options are useful. I also like that the basic version works in a browser.
What do you dislike about the product?
It includes a lot of extra functionality that isn’t really necessary for actual video calls.
What problems is the product solving and how is that benefiting you?
Video calls
Centralized Solution with AI Enhancements, Needs User-Friendliness Boost
What do you like best about the product?
I appreciate having all the functionalities of Zoom Workplace in one place, which allows me and my team to get the tools and things we need from the same place. One feature I like is the artificial intelligence, as it generates a recap of meetings, so we don't have to manually write minutes. The chat intelligence suggests responses we should have on the chat, making it easy to respond with one click. The follow-up features are also pretty useful. Additionally, I believe the initial setup of Zoom Workplace was super easy.
What do you dislike about the product?
I think Zoom Workplace could be more user-friendly. People in the corporate world are used to Teams and Microsoft Office, which are super intuitive and user-friendly. I believe that if Zoom Workplace had a better structure, it could really improve in being intuitive. For people less familiar with technology, Zoom Workplace is a bit less user-friendly.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to have all the functionalities of Zoom in one place, making it practical for my team to access the tools we need together from the same place.
Easy to Use and Keeps End Users Engaged
What do you like best about the product?
Easy to use. Very helpful to keep end users engaged.
What do you dislike about the product?
The amount it cost as well as the limit I get to add to my meetings.
What problems is the product solving and how is that benefiting you?
Getting all my agents in one setting regardless of where we are located in the USA
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