Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful Collaboration with Zoom Workplace
What do you like best about the product?
I appreciate that Zoom Workplace is easy to use and helps us connect multiple team members. It's a single platform that allows us to communicate through video or audio effectively. I find the desktop sharing feature integrated into the application very helpful. The audio and video quality is good, which encouraged us to adopt it.
What do you dislike about the product?
I think Zoom Workplace could be improved by making it more like a social media platform such as WhatsApp. It would be great if we could chat, share status, and have more social interaction features. Also, initially it doesn't have the good audio and video quality.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for meetings. It's a powerful collaboration platform combining video, chat, and file sharing. It's easy to use and helps connect multiple team members on a single platform with good audio and video quality. Desktop sharing is also integrated, which is helpful.
Great tool for keeping work organized
What do you like best about the product?
What I like best is how simple it feels. It’s not clunky like other work tools; everything just works, and it’s easy to find what I need without a headache. It just makes the workday feel a bit smoother.
What do you dislike about the product?
It’s starting to feel a bit cluttered with too many features and icons I don't always use. Notifications can also get pretty distracting during a meeting; it’s hard to stay focused when pings from different channels keep popping up.
What problems is the product solving and how is that benefiting you?
It fixes the issue of losing track of what was decided in meetings. With the automated summaries, I don't have to rely on my memory or messy notes anymore. It benefits me by giving me a clear action plan right after a call, so I can just get to work.
Works well.
What do you like best about the product?
Easy to use once you set it up on your laptop.
What do you dislike about the product?
A little confusing in the beginning and if you have team members who do not use a computer very much it takes much longer to be them up to speed.
What problems is the product solving and how is that benefiting you?
Distance is no longer a problem, seeing someone versus talking to them over the phone is so much better in reading their emotions and reactions.
Excellent Uptime and Reliability
What do you like best about the product?
The uptime - realiabitly. The contact center software has great reporting analytics and features!
What do you dislike about the product?
Cost and customer support was hard to reach
What problems is the product solving and how is that benefiting you?
Keeping us all connected and abilty to manage vistors
Zoom Makes Group Meetings Effortless with Powerful Collaboration Features
What do you like best about the product?
Zoom is a great video-conferencing platform that makes it easy to host group meetings. It also has extra features like polls, breakout rooms, reactions, voting, recording, transcriptions, and other special tools, which is helpful for collaboration between teams. I also think the UI of the platform is quite easy to navigate and use.
What do you dislike about the product?
Some dislikes I have with zoom is centred around its app. Most times after opening the Zoom app, my webcam automatically comes on without my request. Additionally, the app randomly crashes after a while, which can be very frustrating. It's also difficult sometime getting support in tackling some issues I come across.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps collaboration and communication between teams easy. Instead of using different tools for meetings and chats or scheduling, Zoom brings everything together in one place. It helps save time and effort, and make collaboration seamless. Also, the addition of Zoom AI makes it even better because I can easily summarise meetings, compose messages and emails, drafting, and transcribe conversations.
Essential for Teachers Despite Connectivity Challenges
What do you like best about the product?
I find Zoom Workplace very useful for online classes and meetings with friends, as it allows us to come together even when we can't physically be in the same place. I like the group video call system it offers. Additionally, I appreciate its features that let us chat while on a video call, either with a particular person or with the whole group. The initial setup was super comfortable for us.
What do you dislike about the product?
I find that it lags too much, especially with slow internet. I don't know, maybe the company could provide a better update that runs smoothly.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the issue of gathering people for online classes and meetings. I like its group video call system and the ability to chat with individuals or the whole group during calls.
Quick, Easy Connections with Zoom
What do you like best about the product?
That I can connect with staff and others quickly
What do you dislike about the product?
There is nothing I do not like about Zoom
What problems is the product solving and how is that benefiting you?
It makes it easy to interact with my employees out of the counrty
Versatile Tool with Room for Performance Improvement
What do you like best about the product?
I use Zoom Workplace as a comprehensive platform for team communication. I appreciate its versatility, not just for meetings, but also for features like breakout rooms and screen sharing. The breakout rooms allow large meetings to be split, which is invaluable for presentation walkthroughs. The integrated chats let participants ask questions easily. These features help in keeping remote or hybrid teams connected.
What do you dislike about the product?
I have had some bandwidth and performance issues with Zoom Workplace. Video and audio quality sometimes drop, and it uses a lot of data.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to keep remote or hybrid teams connected. It helps in splitting large meetings with breakout rooms and allows participants to ask questions through chats, making it invaluable for presentation walkthroughs.
Effective Calling & Recording Features That Are Easy and Cost-Effective
What do you like best about the product?
multiple feathures are very effective like, Calling features, call recording options, easy to use and very cost effective then other competitor tools
What do you dislike about the product?
SMS feature configuration is a task and its little difficult to activate. Customer support system could have been better
What problems is the product solving and how is that benefiting you?
It is helping us with zoom phone lines and manage our zoom meetings as well. The communication is very seemless and it is helping us to review our agents call by going through the call recordings and findings
Essential for Recruiters with Effortless Usage
What do you like best about the product?
The Zoom itself is really important to use because without it, we can't connect with our candidates. And it will be difficult for us to connect with them. The quality and everything is quite good and organized in Zoom.
What do you dislike about the product?
I mentioned earlier that it gives the summary. Yes, it provides us the summary but do not save it. I mean later on we can't find that summary so that what can be improved here. that is the reason I have updated it.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to connect with candidates, and it helps us remember important points by providing conversation summaries that are saved for future reference.
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