Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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External reviews are not included in the AWS star rating for the product.
Zoom Makes Daily Meetings Effortless with Handy Features
What do you like best about the product?
Zoom is extremely easy to use and simple to navigate. I use it almost daily to e-meet with my teammates, and it works well every time. There are also a lot of helpful features, like the AI assistant, as well as some fun ones that let you change the BG.
What do you dislike about the product?
The call quality can falter depending on the network. This may not be entirely Zoom’s fault, but it’s the only con that comes to mind.
What problems is the product solving and how is that benefiting you?
As a remote employee, I’m on a lot of calls with teammates both in and outside my country. Zoom has been a dependable way to stay connected with my team and keep up with company- and team-wide updates.
Quality Video Conferencing Made Easy
What do you like best about the product?
It’s able to make quality video conference calls.
What do you dislike about the product?
So far, I haven’t found anything about Zoom that I dislike.
What problems is the product solving and how is that benefiting you?
Zoom helps me connect with people. I can remotely connect to someone’s machine and help them with their issues.
Convenient, Reliable, with Room for Improvement
What do you like best about the product?
I find Zoom Workplace quite handy because a lot of people are already familiar with it, and it's easy to download. The service is pretty good with not too many glitches, which is always a plus. I appreciate how I can just send a link to set up a call, which feels more professional than just saying 'video call me.' It's incredibly convenient, especially for someone like me who's eight months pregnant and can't travel much. It's great that most people already know how to use it, unlike other programs where you often have to explain how things work. It works well both on my mobile and laptop, making it versatile for my needs.
What do you dislike about the product?
Sometimes, you know, the service is a little bit slow. And when you first initially start Zoom, if you don't have it already logged in and signed up for it, that was a little bit rough for me. So I guess the sign-up process in the beginning could be easier. Granted, someone sends you a link and you click on it, maybe just go into it right away would be better than having to sometimes, you know, set up an account and all that good stuff. And still have the options of, you know, having your background blurred even if you don't have an account set up.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to save time on travel, cutting down a 45-minute commute for a 20-minute session. It's convenient, especially since I'm eight months pregnant and can't travel.
Very helpful during pandemic, less needed now
What do you like best about the product?
I used Zoom a lot during the pandemic. It was one of the easiest ways to stay in touch with people and join online lessons. It worked quite reliably and most people already knew how to use it.
What do you dislike about the product?
Over time I found other tools a bit more convenient for daily use. The interface in Zoom can feel a bit heavy for simple calls.
What problems is the product solving and how is that benefiting you?
It made communication possible when meeting in person was not an option. For that period it was really important. Now I don’t use it much, but it still feels like one of the main tools from that time.
Zoom’s AI Meeting Summaries Save Hours and Keep Client Meetings Professional
What do you like best about the product?
Zoom is used for scheduling recurring meetings with different stakeholder groups. It is especially helpful to conduct whiteboard brainstorming process. After every meeting, Zoom generates AI meeting summaries and notes with key decision and next steps highlighted. It saves hours of manual note taking - which is huge in consulting. Overall Zoom has a clean and professional video setup which makes high-stake meeting with client leadership more reliable.
What do you dislike about the product?
there is nothing I can think of that I dislike about Zoom. The org is clearly investing in product R&D. Every time I log in, there is one or another thing that is new in the tool which makes it a continues learning process
What problems is the product solving and how is that benefiting you?
Zoom is integrated with our Calendar which avoids scheduling back and forth thus helps with seamless coordination. It helps improve the documentation accuracy by generating the AI summary notes, saving hours in manual note taking. Zoom is a must have tool in every organization to keep the distributed teams aligned.
Effortless Meetings, Remarkable UX, easy to navigate
What do you like best about the product?
I like that Zoom Workplace is quick and easy to use with good UX and functionality. I appreciate the screenshare feature for its helpfulness in sharing information during work meetings and presentations. The initial setup was very easy and self-navigable.
What do you dislike about the product?
The online version of Zoom Workplace on the browser sometimes isn't as good as the app.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for online meetings, bypassing geographic boundaries. It's quick, easy to use, and has good UX and functionality. Screenshare is helpful for sharing info during work meetings.
Essential for screen sharing and remote team collaboration.
What do you like best about the product?
The two specific features I want to add are Ease of access, it is really useful as one can join the meeting without needing to create an account, and its performance, the sharing screen feature is very stable.
What do you dislike about the product?
the Limit: The 40 minutes limit of free version is quite short for detailed discussions which forces to restart meetings.
System Resources: Sometimes the app uses a lot of my laptop's battery which makes the computer run a bit slow if I have more tabs open.
System Resources: Sometimes the app uses a lot of my laptop's battery which makes the computer run a bit slow if I have more tabs open.
What problems is the product solving and how is that benefiting you?
It solves the problem of attending meetings and workshops where I cannot present in person. It helps people connect in real time without being physically present by filling the gap between physical and digital.
The best feature of the Zoom is that it allows to record meeting and go back and watch it later if needed.
The best feature of the Zoom is that it allows to record meeting and go back and watch it later if needed.
Consistent Access with Room for Feature Improvements
What do you like best about the product?
I like the simplicity of Zoom Workplace and its consistency when we need it. It's very consistent in being able to turn on and have access, and we rarely have glitches. People are comfortable with the easy access and it helps us stay connected during external meetings. We also make good use of the chat and screen share features, which consistently help us be better prepared for internal and external meetings.
What do you dislike about the product?
Probably could use a tutorial on how to use the whiteboard functionality of Zoom. And, also, I need to update it so it's customized to present our company when we have external calls.
What problems is the product solving and how is that benefiting you?
I find Zoom Workplace very consistent, rarely having glitches, which helps us stay connected. The easy access and screen sharing features help us be better prepared for meetings.
Zoom’s Frequent Updates Keep It Innovative and Competitive
What do you like best about the product?
Zoom continues to lead its market through ongoing improvements, frequent updates, and a focus on innovation that keeps it competitive.
What do you dislike about the product?
Zoom updates are so frequent that it really should offer training for businesses as part of its services, so teams can keep up with the changes.
What problems is the product solving and how is that benefiting you?
Zoom allows us to connect with customers and clients through face-to-face virtual interactions.
All-in-One Zoom Workplace
What do you like best about the product?
om Workplace isn’t just for video calls anymore—it combines multiple tools in one place, like meetings, team chat, calendar, email, docs, and file sharing. This means you don’t have to switch between different apps to get work done
What do you dislike about the product?
Zoom Workplace can get confusing and expensive because many features are split into different plans and add-ons. As your needs grow, you may end up paying more than expected.
What problems is the product solving and how is that benefiting you?
Saves time (everything is in one dashboard)
• Reduces confusion from juggling multiple apps
• Makes collaboration smoother for teams
• Reduces confusion from juggling multiple apps
• Makes collaboration smoother for teams
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