I primarily use Zoom for business meetings.
Zoom
Zoom Communications, Inc.External reviews
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Zoom the best tool for remote meeting.
What do you like best about the product?
Seamless communication: Zoom enables effortless video conferencing, screen sharing, and messaging.
What do you dislike about the product?
Technical issues: Connectivity problems, audio/video lag, or poor video quality can disrupt meetings.
What problems is the product solving and how is that benefiting you?
Remote communication barriers: Zoom enables seamless video conferencing, messaging, and screen sharing.
We use ZOOM everyday instead of our internal TEAMS
What do you like best about the product?
it is easy to use at times. We have issues when we have too many admins not knowing what they are doing. lol But I use in school, work, and with my son when he is away.
What do you dislike about the product?
Dislike. I hate the feedback when I go from phone to computer. Sometimes I am switching locations and jump into a car and at another building. That feed back is horrific.
What problems is the product solving and how is that benefiting you?
being able to meeting with people all over the world, it is cheaper than those conference phone calls and able t see slackers on video instead of phone and they can get aawy with stuff
Very effective collaboration
What do you like best about the product?
Very easy to set up, use and have an interaction in a collaborative way
What do you dislike about the product?
Sometimes not the easiest to use on the phone
What problems is the product solving and how is that benefiting you?
Let me consume with summary of meetings
Does well for multiple uses
What do you like best about the product?
Ability to handle meetings and calls/SMS in one tool
What do you dislike about the product?
Wish we would have considered a dialer with better integration for HubSpot
What problems is the product solving and how is that benefiting you?
Allows for demos with clients and also phone calls/SMS with tracking/reporting
It’s great and easy to work wirh
What do you like best about the product?
The one click links for meetings are very accessible
What do you dislike about the product?
Sometimes the audio for live music isn’t the greatest quality
What problems is the product solving and how is that benefiting you?
It’s solves the challenge of having people on multiple campuses needed to meet
Principal Support Engineer
What do you like best about the product?
The ability to make phone calls from Zoom application.
The cloud recording feature.
Scheduling of the meeting.
Session Recording play back options
Ability to integrate with Google Calander.
The cloud recording feature.
Scheduling of the meeting.
Session Recording play back options
Ability to integrate with Google Calander.
What do you dislike about the product?
Not able to search for partner E-mails and customer E-mails.
The address book for making calls is not easy.
The address book for making calls is not easy.
What problems is the product solving and how is that benefiting you?
The ability to look at the customer environment remotely, saving lot of effort and time to resolve customer problems.
Zoom is also used for internal communications and sharing of session recordings.
Zoom is also used for internal communications and sharing of session recordings.
Easy to use
What do you like best about the product?
It is so convenient and the participation in the meetings are so easy
What do you dislike about the product?
Time constrain to finish the call, some times ID password problems
What problems is the product solving and how is that benefiting you?
In person meeting and flying for the work meet
Ensures smooth operations and reliable group communication
What is our primary use case?
What is most valuable?
Zoom is very smooth whether in one-on-one meetings or group calls with more than one hundred people. The application consistently functions without glitches. Compared to Microsoft Teams, Zoom provides smoother operation. The audio on Teams sometimes fails, requiring reconnections. Zoom offers breakout rooms which are a beneficial feature. AI plugins for meeting minutes and summarization are valuable additions to Zoom's features.
What needs improvement?
Some features like the summarization feature and minutes of the meeting are not available by default and might require an extra cost. A timer feature could also be beneficial, allowing users to keep track of meeting durations.
For how long have I used the solution?
I have been using Zoom for more than five years, starting from the pandemic.
What do I think about the stability of the solution?
Zoom consistently operates smoothly without any glitches, providing a reliable experience in both one-on-one and group meetings.
What do I think about the scalability of the solution?
I have used Zoom for meetings with a few hundred to a thousand people, and it has always been smooth.
How are customer service and support?
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
What other advice do I have?
Zoom doesn't experience the issues that Microsoft Teams does with audio. I give Zoom a rating of ten out of ten.
Best for video conferencing
What do you like best about the product?
The new function that summary, and also AI function is good
What do you dislike about the product?
Sone time it's open meeting with video by default and issue in mobile website
What problems is the product solving and how is that benefiting you?
Still it's good but I want one extra option when we share the screen, then got issue to remove zoom guest window
Ease of integration and transcription feature improve communication, but call duration and noise management present challenges
What is our primary use case?
We use Zoom internally with our team within our company and with other customers. I often use it for international calling, which proves to be very good and useful.
What is most valuable?
Zoom is free for a single user, making it accessible without needing to pay for anything. This is different from Microsoft Teams, which requires an invitation for use by non-paying members. Many times when someone asks us to have a meeting, they invite through Zoom or Meet, because it's free. I use Zoom's transcription capability because we often have meetings with people from different countries who speak in various accents. Although this transcription feature in Zoom is good, it's not as good as Microsoft Teams' transcription.
What needs improvement?
I do not like Zoom as much as Microsoft Teams. I am not sure what is better about Zoom. Google Meet offers a unique feature where the camera centralizes my face on the screen, which Zoom does not have. Also, Zoom has a 40-minute limit for free calls, which I find limiting. Additionally, when we have more than 25 participants, the connection tends to be noisy. Microsoft Teams handles noise differently since it automatically reduces it.
For how long have I used the solution?
I have been using Zoom since the beginning of its release.
What do I think about the scalability of the solution?
Zoom can manage up to 200 invited participants in a meeting. However, most participants should close their camera and microphone, as the connection becomes noisy in large meetings. This is different from Microsoft Teams, which automatically removes noise.
How are customer service and support?
I have never used Zoom's support. There is a wealth of information available on the internet because many users have asked for support and the solutions are published online. These solutions are easy to find on Google.
How was the initial setup?
Setting up Zoom is easy. You can install Zoom with just one click, although the service is limited to 40 minutes of free usage.
What's my experience with pricing, setup cost, and licensing?
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
Which other solutions did I evaluate?
Microsoft Teams and Google Meet are other solutions I have used. Microsoft Teams is a complete platform, while Google Meet offers specific camera features not available in Zoom.
What other advice do I have?
Zoom is easier to integrate with websites such as those on Wix. It is more popular in various marketplaces, unlike Microsoft Teams, which is a paid service. On a scale of 1 to 10, I rate Zoom a seven.
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