Zoom

Zoom Communications, Inc.

Reviews from AWS customer

3 AWS reviews
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  • 4 star
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  • 3 star
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  • 2 star
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External reviews

10,063 reviews
from and

External reviews are not included in the AWS star rating for the product.


    MEET G.

User Interface Can be Different

  • July 05, 2025
  • Review provided by G2

What do you like best about the product?
So, I used the software repeatedly, making it quite easy to handle the tasks. Its meeting surface is quite normal, and they have many other options like recording and background blur, etc
What do you dislike about the product?
Zoom doesn't have the video quality features properly, and the time for guest users is minimal, so it should be increased.
What problems is the product solving and how is that benefiting you?
Video conferencing has become easy, and now we can do meetings instantly and easy


    Luke G.

Almost Perfect

  • July 04, 2025
  • Review provided by G2

What do you like best about the product?
I think Zoom is remarkably easy and intuitive to use. I enjoy all of the features it has to offer like chat you can access even after a call has ended, the collaboration tools like the whiteboard, and the calendar integrations. Getting set up on Zoom is remarkably simple, if you use Google Workspace, you can simply sign in using your Google account. The in call features are really hard to match with other software, the virtual backgrounds, the appearance fixing, the lighting adjustments, and keeping you center are all really really valuable. Then there's the various ways you can participate in calls, sending emojis, live chat, raising your hand, sending reactions, applause, etc... Finally, the way users are able to administer their calls; establishing a waiting room, muting all participants, requiring cameras to be on. Even outside of calls, the administrative dashboard offers very helpful insights to how your organization is using the software. No implementation required to set up. Just purchase a plan for your organization size, provision full access accounts and you're done!
What do you dislike about the product?
The one thing I wish Zoom did better was integrate with Google Calendar. The updates between the two programs are slow and often, details from a Google Calendar meeting won't make it into Zoom. The integration works really well when you schedule a Zoom meeting form within Google but I would like that same information to be available in Zoom when I open it.
What problems is the product solving and how is that benefiting you?
The ability to host meetings for our entire organization at any time regardless of if users are in front of their computers or not. Zoom also allows us to have ongoing conversations with clients of ours who either use Zoom at their organization or have been in a Zoom meeting with our team with the ongoing chat feature.


    Vinay S.

Zoom honest review

  • July 04, 2025
  • Review provided by G2

What do you like best about the product?
This app provides best audio and video quality whether it is 1 on 1 or a huge group meeting.
Easy to install and launch as it is easily available.
User friendly interface.
The Zoom AI Companion is surprisingly helpful for tasks like meeting summaries, note-taking, and drafting messages or emails.
What do you dislike about the product?
Zoom's free plan has become more restrictive over time, with shorter meeting limits and fewer collaboration features available.
On older or low-spec devices, Zoom Workplace can be resource-heavy, slowing down performance or causing lag, especially during multitasking with video + other tools like whiteboard.
Zoom Workplace can feel overwhelming—especially for users who just want a basic video meeting as it has many features packed in an app
What problems is the product solving and how is that benefiting you?
Zoom Workplace is solving several key problems that modern teams face, especially in hybrid or remote work environments:
Problem: Before, my team used multiple apps—one for video meetings, another for chat, a third for whiteboarding, and so on. It was messy and inefficient.
Solution: Zoom Workplace combines video conferencing, team chat, whiteboarding, file sharing, calendar, and more into one platform.


    Mohamad E.

Fast and user friendly

  • July 03, 2025
  • Review provided by G2

What do you like best about the product?
Easy to Use: Zoom Workplace is designed to be user-friendly, making it simple to set up, use, and manage, even without a strong technical background .
Enhanced Productivity: Zoom Workplace incorporates AI Companion, which is included at no extra cost, to improve productivity .
What do you dislike about the product?
Data Privacy Concerns: Zoom's updated Terms of Service have raised concerns about data privacy and the potential use of user content to train its AI systems .
What problems is the product solving and how is that benefiting you?
Meeting Challenges: Zoom Workplace helps address challenges related to meetings, offering tools to improve customer interactions, like tracking billable hours and scheduling.


    Jean Paul F.

Better apps

  • July 03, 2025
  • Review provided by G2

What do you like best about the product?
Easy to use, easy to install, basically it is the easiest apps of its kind on the market
What do you dislike about the product?
I feel like there are a couple other options on the market that easily replace zoom with more to offer and completely for free
What problems is the product solving and how is that benefiting you?
Connecting people remotely creating great virtual workspaces on an easy-to-use platform


    Staffing and Recruiting

Use zoom daily in the workplace and it works well

  • July 03, 2025
  • Review provided by G2

What do you like best about the product?
User friendly, easy to implement, integrates well with google calendar
What do you dislike about the product?
not being able to schedule 2 meetings at the same time without a premium subscription
What problems is the product solving and how is that benefiting you?
virtual interviews for jobs


    Real Estate

Zoom for Work Review

  • July 03, 2025
  • Review provided by G2

What do you like best about the product?
It's easy to set up a meeting link for future meetings.
What do you dislike about the product?
I have no issues with Zoom. It is easy to use.
What problems is the product solving and how is that benefiting you?
I can easily set up a meeting with the entire team


    Verified User in Civil Engineering

Easy to get connected

  • July 03, 2025
  • Review provided by G2

What do you like best about the product?
Voice and video quality virtual background
What do you dislike about the product?
Extensive features, end to end encryption
What problems is the product solving and how is that benefiting you?
Screen share, whiteboard and recording and Transcripts


    Akhilesh G.

Zoom - Perfect tool for calling and meetings

  • July 03, 2025
  • Review provided by G2

What do you like best about the product?
integration, usability, user interface and ai features make this product versatile
What do you dislike about the product?
zoom chat to be marketed better so users can access it
What problems is the product solving and how is that benefiting you?
seemless meeting tool and interview scheduling tool


    Adnan M.

Simple, user friendly and secure meeting app!

  • July 03, 2025
  • Review provided by G2

What do you like best about the product?
Simple and very easy to use, Straight forward to arrange meeting and you have 45 min of free time, which is great!
I especially like how seamlessly it integrates video conferencing, chat, whiteboarding, and document sharing in one platform. The user interface is intuitive, meetings are stable even with large groups, and features like breakout rooms and AI summaries enhance productivity. It’s a solid all-in-one hub for hybrid and remote teams.
What do you dislike about the product?
If we could have longer free time on each meeting that would be ideal. While Zoom Workplace is powerful, it can sometimes feel cluttered with too many features that aren’t always easy to find or use intuitively. The app can be resource-heavy, especially on older devices, and occasional syncing issues between calendar integrations or chat can disrupt workflow. More streamlined navigation and performance optimization would improve the experience.
What problems is the product solving and how is that benefiting you?
It solves my challenge of scattered communication and collaboration tools by bringing meetings, chat, whiteboards, and file sharing into one unified platform. This reduces the need to switch between multiple apps, saving time and improving focus. It enables seamless collaboration across remote and hybrid teams, making it easier to stay aligned, make quick decisions, and maintain productivity regardless of location.