Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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External reviews are not included in the AWS star rating for the product.
Reliable, All-in-One Communication That Keeps Our Team Connected
What do you like best about the product?
What I like most about Zoom Workplace is how easy it is to stay connected with my team throughout the day. The platform is very reliable for meetings, and the video/audio quality is consistently strong, which makes a big difference when coordinating with a busy team.
I also like how everything is integrated—chat, meetings, and file sharing are all in one place, so it keeps communication organized and reduces the need to switch between multiple tools. Scheduling and joining meetings is quick and straightforward, which helps keep the day running smoothly.
Overall, it’s user-friendly, dependable, and makes day-to-day communication much more efficient.
I also like how everything is integrated—chat, meetings, and file sharing are all in one place, so it keeps communication organized and reduces the need to switch between multiple tools. Scheduling and joining meetings is quick and straightforward, which helps keep the day running smoothly.
Overall, it’s user-friendly, dependable, and makes day-to-day communication much more efficient.
What do you dislike about the product?
While Zoom Workplace is very reliable overall, there are a few areas that could be improved. The platform can feel a bit overwhelming at times because there are so many features bundled together, and not all of them are used regularly.
Occasionally, switching between chat, meetings, and other tools isn’t as seamless as it could be, especially when working quickly during a busy day. It would also be helpful if customization options for the workspace layout were a bit more flexible to better match different team workflows.
Occasionally, switching between chat, meetings, and other tools isn’t as seamless as it could be, especially when working quickly during a busy day. It would also be helpful if customization options for the workspace layout were a bit more flexible to better match different team workflows.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps solve the challenge of fragmented communication by bringing meetings, chat, and collaboration tools into one platform. Instead of switching between multiple apps, everything is centralized, which makes daily communication much more efficient.
It also reduces delays in coordination since meetings can be scheduled and joined quickly, and team members can stay connected in real time. This has improved productivity by saving time, reducing miscommunication, and making it easier to stay aligned with my team throughout the day.
It also reduces delays in coordination since meetings can be scheduled and joined quickly, and team members can stay connected in real time. This has improved productivity by saving time, reducing miscommunication, and making it easier to stay aligned with my team throughout the day.
Excellent Connectivity and Video Quality
What do you like best about the product?
Connectivity perspective and video quality its too good.
What do you dislike about the product?
The interface can feel cluttered and overwhelming
What problems is the product solving and how is that benefiting you?
reliable communication across distributed teams. the biggest benefit is efficient meetings—Zoom is stable, easy to join, and works well
Simple, Reliable Way to Connect Anywhere with Zoom
What do you like best about the product?
Zoom makes it easy to connect with people anywhere. It’s simple and straightforward to use, works well most of the time, and helps friends, families, and teams stay in touch. Features like video calls and screen sharing make conversations feel more natural, and they’re also really practical when you need to show something, explain an idea, or collaborate with others.
What do you dislike about the product?
Zoom could improve its button placement and overall layout. Some controls are difficult to locate, especially for new users, and key options can feel buried in menus. At times the interface looks crowded, and moving between features like chat, participants, and screen sharing doesn’t always feel smooth or intuitive.
What problems is the product solving and how is that benefiting you?
Zoom helps me stay connected with people anywhere, which saves me time and keeps communication quick and easy.
Seamless All-in-One Collaboration with Zoom Workplace
What do you like best about the product?
What I like best about Zoom Workplace is its seamless integration of communication and collaboration tools in one platform. The ability to easily move from chat to video calls or file sharing enhances productivity and reduces the need to switch between multiple applications. I also appreciate the intuitive user interface, which makes it accessible for all team members regardless of technical skill level. Additionally, features like breakout rooms, real-time messaging, and third-party app integrations make working in hybrid or remote environments much more efficient and engaging.
What do you dislike about the product?
One thing I dislike about Zoom Workplace is that it can sometimes be overwhelming to keep track of multiple notifications from chats, meetings, and shared documents, especially during busy workdays. Additionally, while there are many features available, it can take time to learn and navigate all of them efficiently. I’ve also experienced occasional connectivity or audio issues during meetings, which can interrupt workflow. Overall, while Zoom Workplace is a powerful platform, I think improving notification management and troubleshooting tools would make it even better.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves several critical problems related to remote and hybrid work. It brings together communication tools like chat, video meetings, and document collaboration into a single platform, which reduces the need to switch between multiple apps and helps streamline workflows. This integration makes it much easier to communicate with colleagues, share files, and schedule meetings efficiently. For me, these benefits translate into improved productivity, faster decision-making, and more effective teamwork—regardless of where everyone is working. It also helps keep projects organized and ensures that information is easy to find, which saves time and reduces confusion.
Reliable and Beginner-Friendly with Outstanding Screen Sharing
What do you like best about the product?
I appreciate Zoom Workplace for its reliability and simplicity, which makes it stand out for me. The screen sharing feature is definitely a highlight as it allows me to easily walk students through lesson materials and correct mistakes in real time. Setting up Zoom Workplace was really easy, practical, and beginner-friendly.
What do you dislike about the product?
Free plan limitations, since the time restriction on meetings can indeed be a bit disruptive.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to consistently deliver high-quality sessions to colleagues worldwide.
Seamless Integrations and Great Note-Taking
What do you like best about the product?
Outside integration and note taking ability.
What do you dislike about the product?
Not enough people can be host at one time.
What problems is the product solving and how is that benefiting you?
We are much more productive because our notes are being taken for us.
Smart Recording and Clear Meeting Summaries with Seamless Integration
What do you like best about the product?
Smart recording, real-time assistance, seamless integration, and clear meeting summaries.
What do you dislike about the product?
Pricing & Cost and Performance & Technical Limitations
Some users report slow response times, which can affect overall performance and highlight technical limitations.
Some users report slow response times, which can affect overall performance and highlight technical limitations.
What problems is the product solving and how is that benefiting you?
Information overload is a real issue, especially when you’re working with limited resources in a small team. It can be hard to keep track of what matters most, and the amount of input can quickly become overwhelming.
Easy to Use and Keeps End Users Engaged
What do you like best about the product?
Easy to use. Very helpful to keep end users engaged.
What do you dislike about the product?
The amount it cost as well as the limit I get to add to my meetings.
What problems is the product solving and how is that benefiting you?
Getting all my agents in one setting regardless of where we are located in the USA
Zoom Workplace Makes Branch Communication Seamless Across Phone and Computer
What do you like best about the product?
I use Zoom workplace to communicate with our branches down in Phoenix. It makes getting in touch with everyone really easy and to be able to seamlessly switch between my phone and computer makes it easy.
What do you dislike about the product?
Sometimes my video cuts out
But I’m pretty sure that’s a hardware requirement and not a Zoom issue
But I’m pretty sure that’s a hardware requirement and not a Zoom issue
What problems is the product solving and how is that benefiting you?
Trying to get in contact with multiple people always is difficult but having everybody able to meet up in one spot, makes it easy
Industry-Leading Platform with Smooth AI Features
What do you like best about the product?
I use Zoom Workplace for meetings and webinars. I like hosting meetings, adding people, and having my professional login with photo and details. I also appreciate the AI capabilities when hosting, especially for notetaking and transcripts. The captions are useful too. The initial setup was easy breezy, and it always works for everyone across the world.
What do you dislike about the product?
I wish the info in the chat was also captured and summarized by AI. AI captures the video and discussion but the chat is often left out.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is the industry standard for online meetings; it always works worldwide. I love hosting meetings, adding people, and the AI notetaking and transcripts, along with captions.
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