Personalized campaigns have increased patient retention and automate reminders for my dental clinic
What is our primary use case?
My main use case for Insider is using the cross-channel platform for delivering personalized experiences to our patients via multiple channels like web, email, and push notification. In our dental clinic, I use this tool to send regular reminders to patients, follow up after treatments, and send targeted campaigns based on the patient's previous visit history.
I decide what kind of reminders or campaigns to send by using Insider's user segmentation features to send targeted campaigns to our patients. For example, if a patient hasn't visited the clinic for more than one year, I send them a reminder for upcoming free dental checkups. If a patient hasn't had their teeth cleaned for more than two years, I send a reminder if there is any upcoming offer on teeth cleaning. This is based on their previous visit history. This campaign helps to increase the number of patients visiting our clinic to avail the treatment.
What is most valuable?
I find that Insider helps with patient engagement through real-time personalized campaigns, which are really useful because I can target patients based on their requirements. Multiple channel communication is also useful because it increases engagement with patients, and in-depth analysis helps me conclude how the campaign was run and what response I received.
The best feature of Insider is the real-time communication that allows me to send patients reminders about their upcoming appointments or follow-ups using multiple channels. It helps to engage patients in a more effective and prompt way. Another feature that stands out is in-depth analysis, which provides reports about how my campaigns are performing and the response I am getting from patients.
Insider has positively impacted my organization by saving time since I don't have to spend time writing emails and answering calls from patients; it is all done by Insider. It increases my patient retention rate and engagement, which leaves a positive impact on patients, helping to bring more patients to my clinic and increasing my revenue.
What needs improvement?
Insider can be improved since the initial setup is quite complex. The initial setup could be made simpler, and its integration with my current software is also complicated and could be resolved if possible.
The initial setup was complex for me because the missing in-depth onboarding tutorial created hurdles, and my existing customer appointment and management system faced issues while integrating with Insider. It required IT support to resolve those issues.
For how long have I used the solution?
I have been using Insider for more than eight months.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Insider's scalability is high, as it can send messages to a large number of patients at once without performance issues, easily managing the growing demands of my dental clinic.
How are customer service and support?
Customer support is good.
I would rate customer support an eight on a scale from one to ten.
Which solution did I use previously and why did I switch?
I did not use any different solution previously.
Before choosing Insider, I evaluated options such as WhatsApp Business.
How was the initial setup?
Deploying Insider in my environment was quite challenging because it required active IT support to integrate with my current patient management systems.
My experience with the configuration process had hurdles because onboarding new users is not easy, and integrating with my current system required active IT support. However, it was completed with help from Insider.
What about the implementation team?
Insider integrates well with other AWS services I use, and once the integration is complete with systems such as appointment booking and confirmation, Insider performs well by sending timely reminders and follow-ups to patients consistently.
What was our ROI?
Insider has provided a return on investment by saving time for my dental staff, as I don't have to answer calls and emails from patients; it is all done by Insider. It increases patient retention and engagement through effective communication tools, reduces missed appointments, and brings more patients to my clinic, leading to increased revenue and profit.
What's my experience with pricing, setup cost, and licensing?
The metering and billing experience with Insider is subscription-based, depending on the number of users accessing the platform and the number of messages sent.
My experience with pricing, setup cost, and licensing indicates that the initial setup was quite tough and challenging. The pricing is subscription and usage-based, depending on the number of users accessing the platform.
Which other solutions did I evaluate?
I use other products such as Gupshup and Pree Chat.
What other advice do I have?
My advice for organizations looking into using Insider is that if they want to increase customer retention and need an effective tool to communicate with patients while increasing engagement, they can use Insider very effectively. It really helps to increase customer retention and engagement, which has helped my clinic effectively engage with patients and increases revenue while saving time for high-priority work. Overall, it helps to grow my dental clinic in an effective and consistent way.
I found this interview quite good and comprehensive, covering all the valid points needed to get an effective review from any user, providing a smooth and positive experience for me. I would rate my overall experience with Insider an eight on a scale from one to ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Insider One Makes Automated Messaging and Customer Management Easy
What do you like best about the product?
Insider One helps us create automated messages and build flows that make it easier to reach our customers and manage them more effectively.
What do you dislike about the product?
Sometimes there are issues on Meta’s side as well, and with the data we enter. I hope I can edit it myself so I can update the data I already have.
What problems is the product solving and how is that benefiting you?
Create an automated message and include tracking data from our system.
An excellent platform
What do you like best about the product?
The platform is very complete, and its usability is excellent.
What do you dislike about the product?
I believe there is still room to make the usability even easier and add more functionality, especially for those working on the operational side, like CRM analysts. Overall, my experience with Insider has been very good.
What problems is the product solving and how is that benefiting you?
Data integration and a unified multi-channel journey, avoiding breaks throughout the user journey and providing better visibility into the funnels.
Efficient and Scalable Customer Engagement Platform
What do you like best about the product?
What I like best about Insider One is how it brings multiple customer engagement channels into a single, unified platform. It makes it easy to design, launch, and optimize campaigns across web, app, push, email, and SMS without needing separate tools.
The Architect feature is especially valuable. It allows us to build end-to-end customer journeys with a clear logic and automation structure, which saves a significant amount of time and reduces manual work.
Another strong point is the platform’s flexibility and speed. We can quickly test ideas, iterate on campaigns, and act on insights without heavy technical dependency, which is critical for a fast-moving marketing team.
What do you dislike about the product?
One area that could be improved is visibility around newly released features and updates within the platform. Sometimes it’s not very easy to stay up to date with what’s new or recently improved.
That said, our Account Manager has been very helpful in keeping us informed and guiding us through new capabilities, which really helps us make the most out of the platform.
What problems is the product solving and how is that benefiting you?
Insider One solves the problem of managing fragmented customer engagement across multiple channels by bringing everything into a single, unified platform. Instead of handling web, mobile app, push, email, and SMS separately, we can manage all channels centrally and in a more integrated way.
This significantly improves our operational efficiency. Campaign setup, targeting, and optimization processes become faster and more streamlined. With Architect in particular, we can automate end-to-end customer journeys, which reduces manual workload and helps us deliver more consistent and personalized experiences.
As a result, we are able to act faster, improve customer experience, and scale our marketing efforts more effectively.
Highly Responsive Support and a Product with Strong Potential
What do you like best about the product?
The support teams are highly responsive and helpful. The product has strong potential for further development, and we are able to achieve the desired outcomes in our actions.
What do you dislike about the product?
We are required to open a ticket when requesting assistance from the support team. Allowing requests to be submitted via email would help speed up the process. Other than that, there is nothing I am dissatisfied with.
What problems is the product solving and how is that benefiting you?
It provides an AI-powered chatbot service for employee support, as well as full setup, support, and development of written communication solutions required for customer engagement. By delivering added value in this area, I achieve efficiency in terms of both budget and satisfaction.
Great experience with the tool and support
What do you like best about the product?
Besides the ease of finding the elements, I believe that the possibility of campaign tests, pre-made templates, and previews
What do you dislike about the product?
I don't like how some metrics are calculated, for example: App Templates or Web Templates have some metrics like revenue, uplift, etc. that do not correspond to exact data but rather an estimate of how much was generated or impacted. In this sense, for many campaigns, it is necessary to cross internal data to know the real result of this.
In the company, we have many internal segmentations and sometimes we find it difficult to understand which page rule or segmentation is appropriate. In this case, it would be of great help if we had an AI agent within Insider that could help understand the segmentation base based on our prompt.
What problems is the product solving and how is that benefiting you?
Almost everyone through support, some may take a few days, but overall it is quite satisfactory
Automated Audience Workflows and Smarter Event-Based Segmentation with Insider
What do you like best about the product?
With Insider, we’ve successfully automated our audience workflows and expanded our reach by building event-based segments. This has helped us stay much more aligned with actual user behavior. It is easy to use and their customer support team is exceptional, providing prompt and proactive assistance that has been instrumental in our success with the platform.
What do you dislike about the product?
The primary areas for improvement involve the In-App Carousel functionality and segmentation flexibility. Specifically, we found the carousels difficult to deploy with full tracking and functionality. Additionally, the time-frame limitations on segments are restrictive; having the ability to create segments based on an unlimited time range, rather than fixed windows, would be a significant upgrade.
What problems is the product solving and how is that benefiting you?
Insider one did solve the issue of data retention and extended it for us to have a better data visibility that will contribute in decision making
Intuitive and easy-to-integrate tool that directly contributes to boosting CRM results
What do you like best about the product?
Usability is simple and easy, and the connection with data is also very smooth. The tool is quite adaptable: we can perform various integrations with external APIs in a simple way. The user tracking part is very good, as it allows for a 360-degree view of what the client receives in the tool, without complication. We have a lot of ease in using the WhatsApp channel. Finally, the drag and drop segmentation helps a lot in the day-to-day, and we don't need an extremely technical team to create new strategies.
What do you dislike about the product?
The Architect module is separate from the Single module, which impacts the reports, brings a different usability, and still keeps the banners in distinct areas. Furthermore, the Architect does not concentrate 100% of the channels and there are "drops" that end up preventing us from building a truly simple and fluid multichannel journey.
The App Templates module also does not cater to all channels; in practice, it ends up being useful almost exclusively for email. Meanwhile, dynamic segmentation has a limit on the number of criteria, which today makes some segmentations unfeasible.
Finally, other points that deserve attention are the absence of an absolute volume limiter for dispatches and the number of attributes that can be created, which can become limitations depending on the usage.
What problems is the product solving and how is that benefiting you?
The automation of communication workflows has been very helpful, reducing the team's hours spent on manual campaigns and freeing up time to invest in improving results and strategy. Additionally, the ease of connecting events in a simple way enables the creation of hyper-segmented journeys that have increased CRM results and meet the client's needs.
Outstanding 1-on-1 Support That Ensures Tests Run Smoothly
What do you like best about the product?
I love the support team. They really work 1-on-1 to help ensure all tests are correctly set up and running. Its super helpful as someone who isn't as familiar in the platform.
What do you dislike about the product?
Sometimes I feel like it can be hard to use. You really need to be an expert in order to ensure some tests are going to work the way you had in mind. Could lead to some longer troubleshooting.
What problems is the product solving and how is that benefiting you?
It helps us see what customers are interacting with on the site, and what’s working versus what isn’t.
Panel Ease of Use
What do you like best about the product?
Insider has a much simpler and more user-friendly panel compared to similar products. Especially in segmentation and test-focused setups, we can make many adjustments quickly without technical support.
What do you dislike about the product?
I find it inadequate to develop a tailored approach to the brand's needs, offer product usage suggestions that will make a difference, and provide strategic support by understanding and internalizing the priority KPIs.
Additionally, there can be unresolved problems with some products. For example, in segmented app setups, we had to produce our own solution because the issue of triggering the setup in the next session could not be resolved. Continuing in its current state carried the risk of presenting incorrect content to incorrect users, and this risk was not acceptable for a high-volume application like the Turkcell app.
What problems is the product solving and how is that benefiting you?
We can implement scenarios/tests that would take a very long time to realize with our IT teams much more quickly with Insider.
