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Avaliação | Omint x Insider | Rafael
What do you like best about the product?
I really like all the possibilities Insider offers us, in terms of automated and personalized communications.
What do you dislike about the product?
Sometimes we have some issues with functions that don't work on the first try
What problems is the product solving and how is that benefiting you?
With Insider, we managed to solve some problems in our communication process. We also started sending messages through other channels, like WhatsApp, SMS and Web Push. This helps us reach our target audience more effectively.
Evaluation
What do you like best about the product?
The Insider platform offers a variety of features that facilitate the management of marketing campaigns, customer communication, and task automation. We use the tool daily to monitor and manage the company's campaigns. Customer support is efficient and always assists in identifying new situations, providing clear guidance at each step.
What do you dislike about the product?
The language limitation is one of the main difficulties, as both the training materials and the system and support during onboarding were offered in English. This barrier compromised the implementation, causing rework and impacts on the project schedule.
What problems is the product solving and how is that benefiting you?
Customization.
Insider Evaluation
What do you like best about the product?
The company is very supportive in what we need, they strive to deliver the features we request, regardless of the complexity.
What do you dislike about the product?
The investment value is quite high for the size of the company.
What problems is the product solving and how is that benefiting you?
Insider supports us in communication with the client, via WhatsApp, Email, SMS, and WebPush. It also allows for personalization and A/B testing on our site.
Great solution for efficient and effective CRM communication.
What do you like best about the product?
It's user-friendly, reliable, and offers great segmentation and automation features.
What do you dislike about the product?
We’d love more advanced reporting features.
What problems is the product solving and how is that benefiting you?
It solves the challenge of sending targeted, personalized messages at scale.
my experience using insider
What do you like best about the product?
I'm satisfied with their service. The team handled the issue quite quickly and didn’t hesitate to give clear guidance.
What do you dislike about the product?
sometimes it's quite difficult to set the campaign, or a survey. Especially for the logic, and time for testing, we need to wait for 5 minutes.
What problems is the product solving and how is that benefiting you?
We analyze consumer behavior to tailor our offerings in line with their preferences and routines, while continuously working to identify and acquire quality leads.
Insider is a customer journey platform that helps brands personalize website experiences using AI
What do you like best about the product?
What I like best about Insider is its ability to create personalized, data-driven customer journeys with minimal effort.
What do you dislike about the product?
One downside of Insider is that it can be overwhelming at first due to its wide range of features.
What problems is the product solving and how is that benefiting you?
Insider helps solve the challenge of delivering personalized user experiences at scale
Powerful personalization tool with great potential
What do you like best about the product?
Insider offers robust personalization capabilities, especially in audience segmentation and cross-channel journey orchestration. The interface is fairly intuitive and easy to navigate. Features like AI-powered recommendations and the journey builder help create more dynamic and relevant campaigns tailored to each user.
What do you dislike about the product?
Some integrations require fairly technical configurations, and the documentation can be lacking in detail for more complex cases. Performance improvements and more structured implementation guides would be very helpful.
What problems is the product solving and how is that benefiting you?
Insider helps solve the challenge of delivering personalized experiences at scale across multiple digital channels. By enabling advanced audience segmentation and real-time behavioral targeting, it allows us to create highly relevant and timely campaigns. This has improved customer engagement, reduced bounce rates, and contributed to higher conversion rates—without needing to rely heavily on IT or development resources.
Good platform for managing Browser Notifications
What do you like best about the product?
The customer service team is really helpful and the platform is really easy to use
What do you dislike about the product?
There's not a lot of A/B testing possible, although I know this is coming soon.
There's sometimes some technical issues where pushes won't work as expected
There's sometimes some technical issues where pushes won't work as expected
What problems is the product solving and how is that benefiting you?
Insider help us automate, track and create browser notifications for our customers, which help us boost engagement and overall sales.
A creative test and learn platform providing innovation and cost-savings in development
What do you like best about the product?
Our website optimisation has become more efficient as Insider enables us to A/B testing new functionalities and ideas before they go into development.
The platform has also empowered our team, particularly new members to be more creative and feel confident in testing their ideas. We also have a great account manager who has been supportive from the start, building out a testing framework based on our KPIs and working through the results with the team.
The platform has also empowered our team, particularly new members to be more creative and feel confident in testing their ideas. We also have a great account manager who has been supportive from the start, building out a testing framework based on our KPIs and working through the results with the team.
What do you dislike about the product?
It would have been great to get more focused platform training at the start but the team have since set this up which has been good. Some of the templates feel more suited to more 'playful' branded sites, however it doesn't mean you can't achieve the 'premium' feel - it sometimes just requires some more editing within the platform.
What problems is the product solving and how is that benefiting you?
Saving on development costs, encourage team creativity, bringing in a test and learn approach to the business and putting data at the heart of decision-making.
Great Customer Success Manager
What do you like best about the product?
The CSM help us a lot in how we can elevate Insider usage to improve our customer journey. Fast response, understand the product and no judgement.
What do you dislike about the product?
A bit of hiccup for onboarding process make it slow and dissatisfying.
What problems is the product solving and how is that benefiting you?
help me to solve our retention problem, help to increase MAU
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