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Endless Personalization Possibilities with Automated Customer Journeys
What do you like best about the product?
Insider's products help us create many scenarios, which would have taken our developers a lot more time to implement themselves.
Their managers and accounts specialists are a good source of information and have helped us realize a number of campaigns. This has made the completion of complex projects much easier.
Their managers and accounts specialists are a good source of information and have helped us realize a number of campaigns. This has made the completion of complex projects much easier.
What do you dislike about the product?
We often receive answers and corrections to scenarios in the evening, which means that the scenarios are completed with a 24-hour delay. We wait for some responses even longer, e.g. monthly reports.
What problems is the product solving and how is that benefiting you?
Cupsell is an ecommerce marketplace that supports entrepreneurs to reach the right audience with the right messages. For this we need to be agile and react to real time scenarios without depending on developers for UX updates.
With Insider’s Desktop and Mobile push notifications, we were able to promote our shops, their individual designs, new promotions and products collections.
With Insider’s Desktop and Mobile push notifications, we were able to promote our shops, their individual designs, new promotions and products collections.
We combined web push and location based targeting for superior user experience
What do you like best about the product?
We find Insider’s web push notification feature really helpful and easy to use. The level of personalization and customization that is possible is beyond any other tool that we’ve used so far. Combining this feature with location-based targeting is another strategy we implemented and this gave us stellar results. Another great feature is their conversion suite- which is a must have if you are looking for conversion rate optimization.
What do you dislike about the product?
They have a lot of products and features- which makes it difficult to understand the use-cases. Most of the product names on the platform doesn’t make sense to us and is confusing to know what they are used for. Also editing variation is not easy to use as much as the platform itself.
What problems is the product solving and how is that benefiting you?
One of the things that we wanted to focus on was reaching out to customers on mobile and desktop web but within specific locations. We found both these available in Insider’s platform. We made use of their tailored push templates to send personalized product recommendations to customers from our platform. Furthermore, since we also want to promote specific products at specific locations, we combined this with insider’s location-based targeting feature to promote said products to users within a geo-fence area.
Excellent customer service!
What do you like best about the product?
What I like about most is the accessibility . The account managers are very helpful and do their best.
What do you dislike about the product?
I wish it had more features like being able to manage the menus by my self and do various tests .
What problems is the product solving and how is that benefiting you?
More like remarketing
Powerful web marketing tool
What do you like best about the product?
The best thing we like about Insider is how easy it is to get started and the adequate support that we get from our account manager to help us understand how to use the platform.
What do you dislike about the product?
We would like to have an overall better usability of the panel, but understand from our Account Manager that this is in progress of improvement.
What problems is the product solving and how is that benefiting you?
Our most challenging issue was driving conversions and improving revenue. With Insider’s web suite, we were able to significantly improve engagement on our website with web push campaigns. We achieved an average 2X conversion rate improvement from web push automations after using Insider. We also noticed our opt-in rate improved to over 19% during the partnership.
Recommendations to others considering the product:
Insider’s web suite is a great tool for all your web marketing requirements. But we recommend a detailed talk with your account manager over going blindly with the tools. They can help you choose the right set of product features to tackle your problems. We really liked what we’ve seen so far.
Robust tool for improving engagement on proptech website
What do you like best about the product?
We were looking for a mobile and web suite that would help us improve our performance on our listing pages and app downloads, as it is vital that we retain customers through their journey of home-buying and engage them so that they complete an enquiry. Insider’s suite of tools, especially the smart banner product and A/B test options, allowed us to do just that.
What do you dislike about the product?
The current templates are pre-built with certain design options but do not allow for further customisation. We’ve sent our feedback to Insider and hope to see this implemented soon so that our design system can further integrate with Insider.
What problems is the product solving and how is that benefiting you?
We were trying to find ways to improve the engagement on our website search page and also improve our app downloads. Our biggest challenge was plugging user drop-offs on our search page which required us to provide more personalized engagement.
With Insider’s web suite, we were able to personalize our webpage based on user behavior using banner management, web push notifications and organic pushes to incentivise app downloads. Our CTRs increased by 8.7% from this strategy. Additionally, our app downloads have also improved, with a 30% uplift in app downloads MoM.
With Insider’s web suite, we were able to personalize our webpage based on user behavior using banner management, web push notifications and organic pushes to incentivise app downloads. Our CTRs increased by 8.7% from this strategy. Additionally, our app downloads have also improved, with a 30% uplift in app downloads MoM.
Recommendations to others considering the product:
It’s a great tool to improve your web and app metrics and the results are visible within a few weeks. It was great that we had a dedicated account manager to discuss and bounce ideas with before proceeding with choosing the right solution for the right problem,
Amazing partner to work with
What do you like best about the product?
- The Team behind the tool: there is always someone there to help you out if you have a technical question, need a second opinion on a test or if you need support. The communication is always uncomplicated and the team always give there best. They also ask a lot a question to make sure that they understand the customers needs, the market and all the products.
- The Tool is easy to use, but gives you a big variety of templates, designs etc. which you can use from the start. Also it is really easy to get an good overview of the results. The implementation was quick and smooth.
- The Tool is easy to use, but gives you a big variety of templates, designs etc. which you can use from the start. Also it is really easy to get an good overview of the results. The implementation was quick and smooth.
What do you dislike about the product?
- The UI of the tool could be a bit better, sometimes it is difficult to find the right Suite and tool in it
-Statistics could show some more insights
-Statistics could show some more insights
What problems is the product solving and how is that benefiting you?
We wanted a tool which helps us to active and get in touch with customers, which we didn't have before, another big topic is to improve the customer experience and to show the customers which services we can offer. Also we use Insider a lot to support & analyze our Marketing Campaigns.
Recommendations to others considering the product:
Consider Insider when the tool you're looking for should
- include a huge variety of different tools to use
- include a lot of different templates
- be easy to implement
- be easy to use and without any programming skills
If you're looking for a great tool and an amazing team behind it- try Insider
- include a huge variety of different tools to use
- include a lot of different templates
- be easy to implement
- be easy to use and without any programming skills
If you're looking for a great tool and an amazing team behind it- try Insider
We've been working with Insider for over a year. This is very fruitful cooperation.
What do you like best about the product?
The integration and cooperation was fast
and easy. The service has been prompt and the platform has been insightful. Insider has been transparent and open to help on any topics we ask and want to learn.
We are happy and satisfied to partner
with Insider.
and easy. The service has been prompt and the platform has been insightful. Insider has been transparent and open to help on any topics we ask and want to learn.
We are happy and satisfied to partner
with Insider.
What do you dislike about the product?
Sometimes we had problems with analyzing data from Insider.
What problems is the product solving and how is that benefiting you?
With the smart recommender we were able
to increase our engagement, click through rate and conversion rate, significantly.
Using this feature we are able to
showcase our best sellers, trending items, seasonal products and last minute deals on our mobile
websites.
to increase our engagement, click through rate and conversion rate, significantly.
Using this feature we are able to
showcase our best sellers, trending items, seasonal products and last minute deals on our mobile
websites.
Insider Mobile App Integration
What do you like best about the product?
The integration and setup were extremely simple. Using the platform is quite easy. Insider’s mobile app suite has all the features needed to improve user engagement within the app.
What do you dislike about the product?
Finding and filtering through multiple campaigns is not easy on the dashboard.
What problems is the product solving and how is that benefiting you?
We’ve been trying to improve conversions within our app. Using insider’s Mobile APP suite we were able to engage with our users effectively using personalised messaging and improve conversions.
A truly remarkable and attractive experience for users
What do you like best about the product?
Insider’s Growth Management platform is just what a marketer needs to realize their key metrics. The platform works wonders in helping us realize key metrics across the funnel and optimizing our acquisition costs, improving our returns on ad spend and much more, but we were particularly impressed with their marketing feature developed for engagement - Instory, We saw a considerable rise in engagement with our Mobile Web users where were encouraged to discover products and add more items to their cart which eventually also translated into higher conversions.
What do you dislike about the product?
It would be nice to see more different design templates in order to make it look like a part of the website.
What problems is the product solving and how is that benefiting you?
In order to increase engagement in our website, we used Insider's mobile web suite to give a new experience to our users. We motivated our users to add relevant products when they are on the cart page. These actions we took with Insider's tool, generated an uplift in AOV.
Recommendations to others considering the product:
If you’re like us, looking to improve engagement on the mobile web, we highly recommend that you check out their full range of offerings for the mobile web features and segments during the POC. That way you know exactly what to opt for when cross-referencing with your business objectives
It actually works !
What do you like best about the product?
After using a bunch of online marketing tools I was really surprised that Insider delivers on their promise.
With many templates and loads of ideas from Insider staff we are delivering custom tailored communication to our customers.
With metrics visible in Google Analytics we can even perform A/B tests of our wildest ideas about our frontend
With many templates and loads of ideas from Insider staff we are delivering custom tailored communication to our customers.
With metrics visible in Google Analytics we can even perform A/B tests of our wildest ideas about our frontend
What do you dislike about the product?
In order to test the changes one makes in the panel, you have to remember to "generate" the new version of API.
They should automate this
They should automate this
What problems is the product solving and how is that benefiting you?
We Perform site personalization, push marketing, email marketing.
Really one of the best tool I have been using so far
Really one of the best tool I have been using so far
Recommendations to others considering the product:
Just give it a try during POC period - Insider tool and team will surely proof their value.
We use most of Insider functions - some of them deliver a great value (push, recommendations, email, lead collections) ,and some of them gives a really nice touch to our website (InStories, Swipy).
Test, Test, Test - launch and retest
Thats the best way to get most of this tool
We use most of Insider functions - some of them deliver a great value (push, recommendations, email, lead collections) ,and some of them gives a really nice touch to our website (InStories, Swipy).
Test, Test, Test - launch and retest
Thats the best way to get most of this tool
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