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Insider has helped us serve personalised recommendations to our varied users across 90+ countries
What do you like best about the product?
The support we get from Insider’s account team is really valuable. Their Smart Recommender Engine is one of the best we’ve seen so far. Also, it helped us customize the recommendations using their endpoint APIs and its amazing filtering options.
What do you dislike about the product?
We would love to see easier sorting options on the campaign listing page, but overall we love the ease of use and smooth execution of the campaigns.
What problems is the product solving and how is that benefiting you?
Insider helped us improve our email channel performance significantly by bringing personalisation to them., Insider team helped us set up automated campaigns which covered welcome emails, and also helped us target and bring back users who had abandoned their cart. Insider’s web push is another feature that has benefitted us greatly. Through our web push campaign, we’ve increased our traffic as well as revenue. Today we have over 6.2 million web push subscribers, which is a really great improvement from when we started. We also use Smart Recommender to improve our user experience and conversion rate. It’s a great tool if you are looking to build a long-term customer experience strategy.
A modern marketing automation solution
What do you like best about the product?
Insider provides a modern marketing automation tool that is constantly developing and improving. They are testing new ideas and looking for the best solutions. The greatest support is provided by the Insider team, which supports the implementation and operation of the system and helps to run strategic of onsite communication. They have effective recommendation algorithms.
What do you dislike about the product?
Some personalized campaigns require developer support to launch. Sometimes it takes way too long. A simple analytical panel is missing - it is being prepared.
What problems is the product solving and how is that benefiting you?
Insider allows you to create personalized messages on the website. It makes it easier for customers to find information or products they are looking for on the website. Insider has a real positive impact on increasing customer engagement.
Insider is an innovative marketing automation platform !
What do you like best about the product?
Insider helps me to personalize almost all my offers on my website. We can integrate and do modifications very easily and quickly.
And what I appreciate the most is the support from Insider team : they really help us to undestand the platform but also be more independant using it.
And what I appreciate the most is the support from Insider team : they really help us to undestand the platform but also be more independant using it.
What do you dislike about the product?
Until now, I did not have any issue with Insider.
What problems is the product solving and how is that benefiting you?
Insider help us to find what is the best feature to use on my website and it also help us to do things we can not do by ourselves with our tools.
Effective Tool for conversion improvement, responsive and creative team behind
What do you like best about the product?
The possibility to bring up own ideas, team listens and tries to help with individual tasks. From the set up to implementation and reviewing, very responsive and agile.
What do you dislike about the product?
Sometimes, especially for new costumized add-ons this takes some time - and I understand - so you need to plan in advance. Nothing I dislike but to keep an eye on.
What problems is the product solving and how is that benefiting you?
Great improvement of Conversion Rate and Basket Size. Working on personalized recommendations but also little design fixes and testing in colours, which surprisingly have a huge impact. Gamification scenarios, mostly to promote urgency, work really good. Also highlighting promotions with countdowns, banners and web pushes.
optimize our open rates and increase our conversion rate performance
What do you like best about the product?
Insider provides great support to increase engagement between products and users, in addition to the features provided at Insider there are teams that provide good insight and support to optimize our open rates and increase our conversion rate performance.
What do you dislike about the product?
insider teams are less critical in some ways, such as providing insight
What problems is the product solving and how is that benefiting you?
Because there's a probability for user churn in the application, insider provides solutions to increase engagement with certain user segmentation to reach more and minimize the possibility of potential user churn increasing
Insider Reviews
What do you like best about the product?
Insider is extremely helpful for us to grow our customer relations and experience.
What do you dislike about the product?
There's nothing to dislike about Insider.
What problems is the product solving and how is that benefiting you?
With its great UX and team, Insider makes our job easier to touch our clients.
Insider helps our website to generate more traffic and conversions and enhance / customize UX
What do you like best about the product?
When we started working with Insider our goal was to improve our ecommerce arm. By using Insider’s mobile and desktop web personalization tools, web push notifications, smart recommendation and triggered emails, we quickly achieved 6X ROI !
We are working with an operational account manager, who makes sure to activate each campaign that we want to implement on our website in a timely manner, with any customized specifications added if needed. However, if we want to create campaigns ourselves, Insider’s dashboard is super simple and quite easy to use (the pre-packaged templates are very helpful). It's also possible and easy to track and follow live results of our campaign directly in the dashboard.
We are also working with a business account manager, who has been awesome: he helps us optimize our cross-channel campaigns with frequent business recommandations and is always listening and anticipating our needs. In consequence, our results keep increasing month after month !
We are working with an operational account manager, who makes sure to activate each campaign that we want to implement on our website in a timely manner, with any customized specifications added if needed. However, if we want to create campaigns ourselves, Insider’s dashboard is super simple and quite easy to use (the pre-packaged templates are very helpful). It's also possible and easy to track and follow live results of our campaign directly in the dashboard.
We are also working with a business account manager, who has been awesome: he helps us optimize our cross-channel campaigns with frequent business recommandations and is always listening and anticipating our needs. In consequence, our results keep increasing month after month !
What do you dislike about the product?
We had some difficulties at the very beginning of the partnership with an operational account manager, but Insider quickly reacted and found a solution that positively overcame our expectations. Otherwise, there is nothing to dislike.
What problems is the product solving and how is that benefiting you?
With Insider, we can resolve UX issues (on all devices), enhance the visibility of important promotions and best-selling products, create and analyze A/B testing scenarios and test new ways of communicating and engaging with customers. As a result, Insider contributes to generate more traffic and conversions, as well as quickly create innovative campaigns that make us ahead of our competitors. Moreover, Insider keeps us informed of regular product updates, industry reports, live support and regional insight which help us being aware of our own business and industry's opportunities.
Strong automated solution for push notifications
What do you like best about the product?
Insider has successfully delivered various automated (trigger based) push notification solutions for us. Their team was and still is very supportive during development process or in case of any troubleshooting. User console is pretty much easy to use and intuitive. Worth to mention that push notifications aren't the only digital solution offered to us by Insider.
What do you dislike about the product?
We could have better clarity on engagement and subscriber metrics. We have raised it to the Insider team and added it to the product roadmap.
What problems is the product solving and how is that benefiting you?
Push notifications are important digital marketing channel for us. Insider is making sure we are having smooth, automated and personalized push notification service. Together we are constantly working on new solutions and use cases.
Excellent service and ideas from Insider!
What do you like best about the product?
Some shopping trigger tools are very useful to enhance the ATV, such as the side menu coupon, which can trigger more customer to enjoy the promotion. Also the tools can improve the current website by provide more message and reminder to customer, which can drive them to purchase.
What do you dislike about the product?
There are usually some minor display setting problems when i am using the portal. There will be limitation of the position on some tools or graphic, which is not too user friendly or not friendly to my website layout.
What problems is the product solving and how is that benefiting you?
High bounce back rate and low conversion rate.
Bounce back rate has been lowered after the work with Insider, also a great uplift of sales after using the Insider functions.
Bounce back rate has been lowered after the work with Insider, also a great uplift of sales after using the Insider functions.
Recommendations to others considering the product:
Time Spending on using Insider, as there are many functions, if you can utilize them well, it takes quite a lot of work to do on it
Using Insider products is very easy. Their support is excellent.
What do you like best about the product?
Excellent easy to use website, service and products. Products are useful and helps what my business needs.
What do you dislike about the product?
I would like them to improve their reports.
What problems is the product solving and how is that benefiting you?
With their tools it's much easier to reach my customers and get them to buy my products.
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