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Best Conversion trigger tool
What do you like best about the product?
Insider tool is a straightforward to use & user-friendly tool. This has the best features like conversion trigger, on-site banner management, which help to increase interaction & business value.
What do you dislike about the product?
More of desktop feature friendly not mobile
What problems is the product solving and how is that benefiting you?
Customer Engagement & Conversion
Recommendations to others considering the product:
User -friendly & best conversion trigger tool
Awesome tool, wonderful team!
What do you like best about the product?
Working with Insider has helped us increase our subscriber rate in a steady manner, and run effective campaigns to boost purchase. The product has been easy to use, easy to implement and meets our requirements. The Web Push product brought us an ROI of 30x in Q1 of 2021.
What do you dislike about the product?
Although the tool is complex in its functionality, and reporting can be hard to navigate, our account managers help us stay on top of this with regular check-ins and reports.
What problems is the product solving and how is that benefiting you?
Insider has helped us increase our subscriber rate in a steady manner, and run effective campaigns to boost purchase
Knowledgeable team ready to help you grow
What do you like best about the product?
Our account managers are accommodating and always willing to use their experience to help our team reach some audacious goals. The platform is user friendly and very simple to follow.
What do you dislike about the product?
As a large business, we'd like to have access to more in-depth reporting. Particularly as we're sending a large number of manual and automated push's, at the moment the platform isn't able to give us a level of reporting that we'd like to help us make bigger strategic decisions.
What problems is the product solving and how is that benefiting you?
We've had several issues around data pulling through correctly, which miscommunicates our offers/products; however, the team worked quickly to get this sorted for us. Having direct contact has been fantastic for us as that one-on-one connection is helpful when you work at scale.
Easy-to-use and Effective tool to reach and convert our customer
What do you like best about the product?
The ability to reach, remarket and convert our customer that is shopping around for the best deals online through Web Push feature and Smart Recommendation engine. Easy to test different journeys and optimize with the fast responsive support from the Insider's team.
What do you dislike about the product?
Recommendation Engine, needs optimization
What problems is the product solving and how is that benefiting you?
Reach customers that left the purchase funnel.
Great tool, with a great support team that helps test, learn and develop your ecom website faster
What do you like best about the product?
Insider’s A/B testing feature. Not only that, our account management team at Insider is constantly helping us optimize our campaigns by suggesting relevant scenarios and ideas, and we’ve seen that these always bring us good results. They are very proactive in helping us grow.
What do you dislike about the product?
Nothing until now, we are relatively new with the platform and haven’t faced any issues so far.
What problems is the product solving and how is that benefiting you?
We wanted to target our visitors with personalized engagements, depending on their location, the weather, and their behavior, sometimes we also want to try different variations of a campaign to see which works better. Insider’s conversion suite and A/B testing helped us tackle these challenges effectively. We generated significant incremental revenue and saw healthy uplift in conversion rates and AOV by using some of the scenarios suggested by the Insider’s team.
A great platform to test, experiment and optimize onsite experiences
What do you like best about the product?
Their panel is really easy to use and the features they have meets all our requirements when it comes to segmentation and website optimization. Insider’s A/B testing has really helped us with optimizing our onsite engagement, we were able to generate more than 12% ROI in 2019.
What do you dislike about the product?
It’s really hard to find something to dislike when their platform helps you achieve results efficiently.
What problems is the product solving and how is that benefiting you?
The challenges we wanted to address were website optimization and user segmentation — Insider’s platform helped us do both of these things effectively. One of these things we wanted to do to improve the experiences was to enable pre-select billing addresses, helping users make their purchases faster with pre-selected addresses, by automatically filling in the billing details. Through this we observed a CR increase from 58.91% to 60.99% in just a matter of days. It’s a great platform to test, experiment and deliver great personalization to customers.
Recommendations to others considering the product:
Try it, you will like it.
Top quality product recommendations
What do you like best about the product?
Opens up the entirety of the retailer's catalog for discovery
What do you dislike about the product?
There is nothing special that I dislike!
What problems is the product solving and how is that benefiting you?
Showcasing the most relevant products to potential customers is a better CX and reduces bounce rates
The best platform for Quick Website Customization.
What do you like best about the product?
We love the consistent support from Insider’s account managers who support us in a lot of day to day assistance as well as strategic help on campaign optimization. We have done a lot of scenarios with the help of our account managers such exit intent, cross category banners, and notifications.
Our monthly meetings and reports with our account managers help us stay on top of our objectives and ensure we are following our plan.
Our monthly meetings and reports with our account managers help us stay on top of our objectives and ensure we are following our plan.
What do you dislike about the product?
From what we’ve seen and used of Insider there is nothing specific that we dislike.
What problems is the product solving and how is that benefiting you?
Before starting with Insider we had an objective of increasing exploration and increasing conversions to increase purchases, and customer conversion rates to drive sales. Using Insider’s web suite features we managed to get high conversion rates. Two other features that helped us maximize our efforts were A/B testing and smart recommendations- we actively used Insider’s A/B testing feature to track multiple variations of our campaigns to identify the best performing ones. The analytics from Insider provide us with in-depth performance tracking.
Nice tool for personalization, growth management and AB tests
What do you like best about the product?
Our marketing team finds the insider platform simple to use and easy to learn.
We can set up several on site personalizations, automated actions and AB tests without needing advanced coding skills.
We can set up several on site personalizations, automated actions and AB tests without needing advanced coding skills.
What do you dislike about the product?
We work with multiple languages and we need to replicate our campaigns from one language to another.
We’d love to see Insider bring us a solution to manage translations in a unique campaign without replicating entries for every language.
We’d love to see Insider bring us a solution to manage translations in a unique campaign without replicating entries for every language.
What problems is the product solving and how is that benefiting you?
Insider’s platform provided us with all the necessary tools to communicate with our users through personalized messages to improve user experience and increase conversion rate.
A perfect tool to drive traffic and onsite engagement - improve conversion metrics with ease
What do you like best about the product?
We love Insider products for their easy to use nature and smooth and quick integration setup. Insider’s growth technology provides a very stable platform which is easy to learn and provides all the elements we need to quickly create and deliver personalized engagement across various channels. Their technical team is very supportive and is quick to address all our needs.
What do you dislike about the product?
We haven’t found anything to dislike about the platform, with the overall performance and the responsiveness of Insider’s technical team, we are very satisfied with the experience.
What problems is the product solving and how is that benefiting you?
Around the time that we started with Insider, our main business objectives were to increase traffic to our website, improve conversions and deliver better user experiences and personalized customer journey flows. With Insider we started offering an integrated customer journey with a seamless experience that was consistent across channels - we were the first company in Indonesia to use WhatsApp Business API as part of our customer engagement channel. We also implemented onsite features like social proof which allowed us to achieve a conversion rate uplift of 45% from the campaign. And it’s super easy to track our performance on Insider’s panel.
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