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Highly supportive team to assist with growth
What do you like best about the product?
Great with assisting product discovery for our business
What do you dislike about the product?
There is nothing material to note. Relatively hands on
What problems is the product solving and how is that benefiting you?
Conversion rate uplift & product discovery
Ingenious features for an interactive app experience
What do you like best about the product?
Insider has been a great tool for our mobile app launch, and the team at Insider has also been great to work with. The software has a very simple, easy to use and easy to understand interface. The app push and in-app messaging have been great features for our business, allowing us to connect with our customers and build relationships by providing them an experience that makes them feel genuinely cared for.
What do you dislike about the product?
There have been a few instances where the tool has been unstable and crashes unexpectedly. However, since the team is available for support almost at all times, we have been able to resolve and navigate the issue without much frustration.
What problems is the product solving and how is that benefiting you?
We were looking for a means to constantly be in touch with our customers and keep them engaged with us even between consultations or visits. We needed a way to keep showing them relevant information that they will find useful. We signed up for Insider’s Mobile App for this and we have been delighted with the results we have achieved since then.
Recommendations to others considering the product:
Insider is a great platform to have on your marketing kit. It is brilliant to work with because it’s easy to use, and it also provides delightful experiences for the users you’d target.
Best customer support
What do you like best about the product?
The variety of products
The fast response of the support team
The fast response of the support team
What do you dislike about the product?
Nothing so far that I don't like about insider, from the products that I have used so far it has been all very good
What problems is the product solving and how is that benefiting you?
Drive traffic
Increase the ROI
Increase the ROI
Recommendations to others considering the product:
It's a very great provider for your site marketing tools
Useful platform with great customer support
What do you like best about the product?
Thanks to Insider, we were able to design and implement multiple campaigns on our website without the reliance of other design and tech teams. This was incredibly useful as we were able to execute campaigns much faster and more seamlessly. A huge plus point was the flexibility to edit any parts of our campaigns anytime as well, without requesting for the support of other teams.
I appreciated the range of campaigns and templates available for our choosing. However, the primary feature I love about using Insider is the great customer support I've experienced so far. From answering small questions (like how to utilise some design features) to brainstorming for larger solutions - I could always count on Insider to be there for me.
I appreciated the range of campaigns and templates available for our choosing. However, the primary feature I love about using Insider is the great customer support I've experienced so far. From answering small questions (like how to utilise some design features) to brainstorming for larger solutions - I could always count on Insider to be there for me.
What do you dislike about the product?
The backend setup itself can be cumbersome and not the most intuitive. It can get frustrating when some things are supposed to be easy to find/do, but this also gave opportunities for their great customer support to shine through.
Alongside, setting up of campaigns must be done separately for both desktop and mobile - it doesn't apply automatically, nor does it sit within the same page. This is also time-consuming when we're viewing performance reports.
Alongside, setting up of campaigns must be done separately for both desktop and mobile - it doesn't apply automatically, nor does it sit within the same page. This is also time-consuming when we're viewing performance reports.
What problems is the product solving and how is that benefiting you?
We were not able to track any real engagement on our website, nor had the tools to actually drive engagement/interaction. Insider really helped us out in this aspect and we were able to get some traction in this aspect.
Adidas.com Optimization
What do you like best about the product?
Something that we like a lot about Insider is the highly customized reports that the team provides us. These reports are extremely insightful, providing us data with plenty of value. From these reports, we have been able to understand our users and their behavior far better than before, and when we implemented changes based on this understanding, we saw a stunning increase in conversion rates. This goes to show the accuracy and effectiveness of the data that Insider is able to gather and analyze.
What do you dislike about the product?
It took a little time to understand the platform well enough to extract the reports we needed, ourselves. However, the team at Insider was very helpful during that time by providing us with the reports, so it more than compensated for the time we needed. Another thing the platform lacks is Korean language support.
What problems is the product solving and how is that benefiting you?
86.25% uplift in CR after we understood our users better from Insider’s customized reports
Insider’s Smart Recommendations are the best, they lifted our CR up by 31.04%!
What do you like best about the product?
The Smart Recommender by Insider single-handedly drove a whopping 31.04% uplift in our conversion rates on our mobile product pages, with a 17.04% increase in Average Order Value. On our website, we were able to deploy 30 different personalization campaigns in a span of only two months. These helped increase our website conversion rates by 7.14%, which is no small number either. And all these wonderful results? They were made really easy to understand with the help of their user-friendly data dashboard. We were then able to learn from the data and optimize our campaigns further to improve them. The stunning technology is backed by a prompt and highly responsive support team, as well, which makes the entire Insider experience a wholesome one.
What do you dislike about the product?
We would love to have support for our local language on the interface, which is presently not available.
What problems is the product solving and how is that benefiting you?
Earlier, we had to manually pick products to show up on the product recommendation page, and we needed a lot of support from the IT team for even a small change. With Insider, we have been able to create and put out campaigns so fast that we now have a lot of time on our hands to focus on our core business processes. The AI algorithm is smart enough to exclude products that are out of stock from the recommendations, as well, which is the kind of intuitive technology that we were looking for to help us scale our revenues and growth.
Really great tool and support!
What do you like best about the product?
System is very flexible and easy to use and brings results
What do you dislike about the product?
Support systems/processes can be improved so that campaigns and bugs can go live and be fixed quickly
What problems is the product solving and how is that benefiting you?
Lift in conversion rates are significant
Insider is one among smart marketing tool that can help our business uplift campaign performance.
What do you like best about the product?
1. Insider can signification help us create and earn marketing campaign awareness through our owned website environment in a short amount of time.
2. We can de more segemtation and personalized campaign with our valued customers.
3. We can enjoy designing campaign using insider smart rules; for example, weather rules, geofence.
2. We can de more segemtation and personalized campaign with our valued customers.
3. We can enjoy designing campaign using insider smart rules; for example, weather rules, geofence.
What do you dislike about the product?
1. Sometimes, the tool is unstable. We have experienced a technical issue before and during campaign runs.
2. The setting up takes multiple of time, as we have to set and prepare variation materials separately between desktop, mobile, application. It would be better if we can do it all in one single process. We would suggest developing the responsive result then the partner can prepare a fewer number of materials.
2. The setting up takes multiple of time, as we have to set and prepare variation materials separately between desktop, mobile, application. It would be better if we can do it all in one single process. We would suggest developing the responsive result then the partner can prepare a fewer number of materials.
What problems is the product solving and how is that benefiting you?
1. Our website contains enormous information which significantly benefits our valued customers. Insider tools can help us in the way of bolding or highlighting our product-focused to being in the spotlight.
Recommendations to others considering the product:
If you are looking for an intelligent marketing tool that could support you in this personalized era, Insider could be an excellent choice for today.
Insightful & collaborative experience supporting us build targeted campaigns to new and old users.
What do you like best about the product?
Insider have been collaborative & supportive, our account managers made it is easy to set up new campaigns and have helped us deliver and best optimise web push for our users. We have been able to improve our engagement rates through testing and working with our account managers to overcome any hurdles. We experienced a fast uplift in new users & Insider supported us in pulling together a strategy to better target these users moving forward.
What do you dislike about the product?
Initially, we were delivering large volume campaigns and subsequently we experienced poor engagement rates. However, with the support of Insider, we were able to effectively build segmentation within the platform to better target our users & best optimise this channel based on our users behaviour and Insider's knowledge.
What problems is the product solving and how is that benefiting you?
We were looking to utilise this platform in other markets following our initial success. This will support us delivering a more personalised experience and best optimise all our markets potential. We hope to continue to collaborate with Insider drawing upon their knowledge to apply our startegies in our current and new markets.
Insider has really helped us in overall growth of our E-com business
What do you like best about the product?
The team is very cooperative and is always there in setting up different scenarios, which eventually has helped us achieve our targets.
What do you dislike about the product?
There is nothing really that we don't like about Insider and the team, they have always been very proactive and get the job done for us.
What problems is the product solving and how is that benefiting you?
We have always been looking for a platform that can help us a personalized view of the website and gives it a very customized or tailor-made feel to each set of audiences, and INSIDER has done a perfect job for us.
Recommendations to others considering the product:
For all the merchants who have been dealing in multiple products E-com channel and has to cater to a variety of different audiences and they need to have a greater personalization or stuck to a certain growth level and want to move further, INSIDER is the right platform for those.
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