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Providing personel user experience with Insider is great
What do you like best about the product?
Providing personel user experience with Insider is great. You get quick answer to your questions. Insider emplooyes are helpful and outgoing.
What do you dislike about the product?
Setting a new campaign could be difficult sometimes. You need help from Insider most of the time. It would be great to be able to do this great.
What problems is the product solving and how is that benefiting you?
We can make instant changes that are not possible in our web shop infrastructure with the Insider. They can find quick and instant solutions.
Taking tailor-made web experiences to the next level
What do you like best about the product?
It’s amazing how Insider allows you to create 1:1 web experiences tailored to your users’ attributes. Combined with their segmentation capabilities, you can push out some complex, design-heavy customizations and run CRO experiments with little to no coding efforts. My favorite part is that all their templates are responsive and it literally feels like magic to create and scale our personalization efforts so easily.
What do you dislike about the product?
Before introducing responsive templates it was quite hard for us to replicate our efforts on different devices which involved a lot of effort. Now that’s been solved.
What problems is the product solving and how is that benefiting you?
We had high bounce rates because of broken experiences that were not personalized and we couldn’t scale our efforts in designing these experiences. Insider came in and transformed our lives with their plentiful pre-made templates and highly interactive and gamified options to choose from. We were able to scale our personalization efforts very quickly with very less effort from our end. A game-changer.
A great experience with a great team
What do you like best about the product?
the abillity to innovate and offer a highly personalized product to our needs
What do you dislike about the product?
Few things, perhaps that would need greater customization capacity by segments.
What problems is the product solving and how is that benefiting you?
Previously I had to do very massive campaigns and place them by hand one by one on the web, currently I can do very personalized campaigns.
Overwhelming at first but the possibilities are endless
What do you like best about the product?
Data - having product recomendations where we can try different logics and base them on our users pattern of behaviour on site is huge!
What do you dislike about the product?
Quite a few campaigns we have had to raise a support ticket to achieve certain functionalities/styles.
What problems is the product solving and how is that benefiting you?
Again giving quantifiable data for anything that we add to our site through the platform.
Insider integration continues
What do you like best about the product?
The overall personalization that İnsider offers.
I believe that platform allows us to make a lot of new personalised activities on site however the infrastructure and technical capabilities limits us a lot at the moment.
I believe that platform allows us to make a lot of new personalised activities on site however the infrastructure and technical capabilities limits us a lot at the moment.
What do you dislike about the product?
Techinal problems and issues that lacks us to do more.
What problems is the product solving and how is that benefiting you?
To create a better experience for our customers. However we are not there yet.
Great A/B testing tools and customer support
What do you like best about the product?
We wanted a data-driven approach to quickly test assumptions before developing new features, and Insider's A/B testing tools are exactly what we're looking for. It is a no brainer to use - Insider's tools are straightforward and don't require development work. Once you’ve integrated API, launching a new experiment could be as simple as a few clicks. All you have to do is define your scenarios and goals, confirm use cases and Insider support team will do the heavy lifting. Then you just wait for significance and probablity to tell you the winning variations. I like how Insider gives flexibility and full control of experiments. There are many options available, for example you can define user segment, traffic allocation or display time when designing campaigns. And Insider has the best partner support team - I was impressed by the fast response and the excellent support we have received.
What do you dislike about the product?
The product is great and we're happy with the level of support. We'd like to see more in-depth reporting in the future.
What problems is the product solving and how is that benefiting you?
We were after a straightforward A/B testing solution since online experiments could be frustrating and time-consuming. With Insider, we've been able to quickly carry out experiments, get a better understanding of user behaviours, and implement our findings in production.
A Plugin powerhouse of web features and gamification
What do you like best about the product?
Without any need for an in-house developer, it's easy to get started on Insider to enhance navigation experience for customers.
- Notify them of price drops, new launches or campaigns via webpush notifications
- Spur urgency to shop with countdown timer or social proof
- Boost conversions with both new or existing users through Spin-the-wheel or voucher pop-ups (optional request for emails)
- Extract customer feedbacks through post-purchase surveys
- Use Smart Recommender to push other products relevant to the categories customers are viewing
These are just a few out of the plethora of useful features within Insider.
Create A/B scenarios and measure performance of clicks and incremental revenue.
Insider also allows you to segment the scenarios based on user behavior, sessions and many more.
Occasionally for big campaigns such as Singles' Day, Insider's development team would collaborate with us to create custom gamification. Great customer support from both dev team and our key account manager.
Another plus point if you're managing multiple regions/brands: Insider saves time by allowing you to duplicate your scenarios to other sites with insider implemented.
- Notify them of price drops, new launches or campaigns via webpush notifications
- Spur urgency to shop with countdown timer or social proof
- Boost conversions with both new or existing users through Spin-the-wheel or voucher pop-ups (optional request for emails)
- Extract customer feedbacks through post-purchase surveys
- Use Smart Recommender to push other products relevant to the categories customers are viewing
These are just a few out of the plethora of useful features within Insider.
Create A/B scenarios and measure performance of clicks and incremental revenue.
Insider also allows you to segment the scenarios based on user behavior, sessions and many more.
Occasionally for big campaigns such as Singles' Day, Insider's development team would collaborate with us to create custom gamification. Great customer support from both dev team and our key account manager.
Another plus point if you're managing multiple regions/brands: Insider saves time by allowing you to duplicate your scenarios to other sites with insider implemented.
What do you dislike about the product?
We do encounter glitches in a few pop-ups where the "X" button could not be closed. This is absolutely common as with other tools by Insider's competitors. Ensure you do your testing extensively in both desktop and mobile browsers.
What problems is the product solving and how is that benefiting you?
Web push notification gets the word out to more customers who may have visited our site without purchasing. Extra features we wanted on our site without buying separate plugins or custom development such as Social Proof or lead collection pop-ups. Giving users a reason to make repeat purchases through post-sale vouchers. Gamifying and creating personalized shopping experience.
Digital Marketing Executive
What do you like best about the product?
The customer support team is so ardent and responsive, which is actually a cherry on top.
What do you dislike about the product?
I dislike the website integration feature as sometimes, while I'm trying automation for the website, the integration crashes and doesn't happen altogether, so I am unable to move forward with the task at hand.
What problems is the product solving and how is that benefiting you?
Insider is a multipurpose platform which allows us to send push notifications as well as weekly newsletters via one platform. Therefore, we do not have to rely on more than one platform. To top it all, Insider offers various problem-solving automations that prove fruitful in terms of revenues and sales.
Quick solutions - Insider!
What do you like best about the product?
In my opinion, the biggest advantage is the possibility of quick changes to the website and the multitude of scenarios that we can use
What do you dislike about the product?
The company I work for uses only the web part and if we want to make some custom changes, they are very expensive compared to market prices.
What problems is the product solving and how is that benefiting you?
Recently, we had a problem with selling the newly introduced category to the site. Despite the wonderfully prepared website, no one was interested in this type of product. We came up with the idea to add a contact form. Users began to leave a contact, thanks to which the sale was started. As it turned out, this is a product that requires consultation. It took a few hours to implement the solution and it was effective immediately.
Working with a partner that feels like part of your team
What do you like best about the product?
What I like best from working with Insider is without any doubt, how they commit to my business as if it was theirs, even pushing my team to do more . Having them so close motivates us and makes them have push impacts as part of their daily marketing routines.
What do you dislike about the product?
I don't like as much the UX of the tool, not on the part of creating a campaign but on the part of organizing campaigns. It makes us spend more time than necessary. Also, in the past we had tech issues related to custom rules that made us lose a lot of time. I hope things improve when we go back to implementing new Insider products.
What problems is the product solving and how is that benefiting you?
We are being able to cover customer behaviour and impact them with promotions on an easy way without needing resources from our tech team.
Recommendations to others considering the product:
If you're looking to move ahead on the path of personalization with a partner that works close to you, Insider can be a good fit
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