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Amazing tool
What do you like best about the product?
We mostly like their Support, interactivity , user friendly panel.
What do you dislike about the product?
I don't much to dislike,but it lakes a global report for all the panels.
What problems is the product solving and how is that benefiting you?
After a bad experience with another plateform for messaging (sms, e-mail and architect), we decided to go for insider since we already had it for all the website needs (onsite campaign, recommander) and we were very satisfied.
The goal behind our choice was to give the most personnalised experience to our customers and to reach them on all the touch points of their journey.
The goal behind our choice was to give the most personnalised experience to our customers and to reach them on all the touch points of their journey.
14x ROI using Insider’s CDP
What do you like best about the product?
We love being able to easily and quickly implement new campaigns whenever we want
We are able to carry out many different onsite experimentation campaigns that give us a lot of perspective into what kind of elements and features on our website our customers like and respond to
Campaign analysis offered by the platform is to the point and insightful
Insider, as a CDP, has helped us gain an overall improved understanding of our customers, empowering us to offer better services and features that they look for
We are able to carry out many different onsite experimentation campaigns that give us a lot of perspective into what kind of elements and features on our website our customers like and respond to
Campaign analysis offered by the platform is to the point and insightful
Insider, as a CDP, has helped us gain an overall improved understanding of our customers, empowering us to offer better services and features that they look for
What do you dislike about the product?
One issue that we had in our initial days of using Insider was the complexity of the dashboard which made it a little difficult to understand. But over time, we have gotten the hang of it well and it is no longer an issue.
What problems is the product solving and how is that benefiting you?
Insider has been beneficial to our business and helped us improve conversions across different touch points with various campaigns. We are very happy with the platform’s technical abilities and the team’s support offered. We have achieved impressive results in our different A/B test campaigns, and being able to test our campaigns allows us to be most effective when we put out the finalized campaigns that win the test. This has been a great advantage for us when using Insider.
Apart from the 14x ROI from using Insider, we have also achieved an uplift in conversions of 10%. Insider’s Web Push has also been significantly contributing to an improvement in conversions and it has been a pleasant surprise to see such effective push campaigns.
Apart from the 14x ROI from using Insider, we have also achieved an uplift in conversions of 10%. Insider’s Web Push has also been significantly contributing to an improvement in conversions and it has been a pleasant surprise to see such effective push campaigns.
M·A·C Cosmetics and Insider
What do you like best about the product?
I love the vast variety of support from the Insider team, from being able to raise tickets on different panels to implement enhancements that improve customer journeys, to getting cool ideas from Account Management Team about implementing Memory Game.
What do you dislike about the product?
Currently, I wish that Insider had the ability to duplicate WebPush templates to different countries as it would save us time.
What problems is the product solving and how is that benefiting you?
We are working with Insider frequently to implement stickers for our promotion, which as we have seen recently helps us greatly to increase our conversion rate. Furthermore, we have also succesfully trialled the Memory Game for the first time in December which was a fun and interactive element that was implemented to engage with our consumers more.
Building personalised experience with Insider gave us 2.8x better conversion rates
What do you like best about the product?
Insider had proven to be an effective individualised cross-channel marketing solution for our company. Having a large customer base, we found it challenging to personalise our communication. Insider's architect tool for omnichannel journey orchestration was our solution.
Service support rendered by the team is excellent.
Service support rendered by the team is excellent.
What do you dislike about the product?
It is difficult to effectively track ROI, especially for products with high value. As a solution, we are currently evaluating CPA to determine the actual ROI.
Reporting panel has room for improvement.
Reporting panel has room for improvement.
What problems is the product solving and how is that benefiting you?
We needed a platform that had cross-channel communication capability and a CDP to implement truely personalised comms, which gave us 2.8x better conversion rates.
Another key benefit is ease of use and speed to market. As marketers with limited html or programming knowledge, my team can easily setup campaigns within minutes. With the number of campaigns we've created on Insider and the frequent changes required, we do see significant cost savings in IT development hours.
Another key benefit is ease of use and speed to market. As marketers with limited html or programming knowledge, my team can easily setup campaigns within minutes. With the number of campaigns we've created on Insider and the frequent changes required, we do see significant cost savings in IT development hours.
Powerful support in supporting company's growth
What do you like best about the product?
Within two weeks of using Insider’s customer journey orchestration product, Architect, we successfully got 4% of our users to complete their first investment with us. This is an express period for customers to close on a significant process like investing, and we believe this is one of the fastest anyone in the finance industry has achieved.
Insider is a multi-purpose and hassle-free platform that supports recommended segments for which we can fine-tune personalization. Their customer support team is also to vie for, with competent service that truly stands a notch above the rest in the industry.
The gamified templates on Insider are a refreshing experience for us in the finance industry. We see how our user base has engaged better with us since we started teaching these elements into our customer experience, and it has been rewarding for us. We have achieved incremental conversions of up to 6% from using gamification provided by Insider.
Insider is a multi-purpose and hassle-free platform that supports recommended segments for which we can fine-tune personalization. Their customer support team is also to vie for, with competent service that truly stands a notch above the rest in the industry.
The gamified templates on Insider are a refreshing experience for us in the finance industry. We see how our user base has engaged better with us since we started teaching these elements into our customer experience, and it has been rewarding for us. We have achieved incremental conversions of up to 6% from using gamification provided by Insider.
What do you dislike about the product?
Our daily operation tends to get affected when the advanced analytics goes off. Additionally, aware of the heavy base that Insider occupies, which sometimes affects the long wait loading. It would be a lot better if it stayed on throughout.
What problems is the product solving and how is that benefiting you?
We wanted to reduce user abandonment after KYC, and encourage them to complete their verification and make their 1st investment with us. Insider’s customer journey flows are easy to create and personalized to generate the desired results we want. We like seamlessly communicating with our users on multiple channels automatically, simply by creating and running personalized customer journeys for different segments.
Insider help to boost sale
What do you like best about the product?
We are working on a AI tool for providing a solution in automobile sector but little bit confused about marketing and sales so Insider help a lot for generating new business.
What do you dislike about the product?
Currently I can't say anything which disappoint us.
What problems is the product solving and how is that benefiting you?
Generating new business.
A robust tool to help improve CRO
What do you like best about the product?
The Insider Platform is a robust tool that allows companies to experiment, test, and gain valuable insights into online customer behaviour.
What I like best is the ease with which we are able to manipulate pages using the Insider Platform. Client services are also impeccable.
What I like best is the ease with which we are able to manipulate pages using the Insider Platform. Client services are also impeccable.
What do you dislike about the product?
I feel the reporting aspect of the Insider Tool can do with a bit of optimising itself. It can hard to navigate around and find what you are looking for.
What problems is the product solving and how is that benefiting you?
Insider allows us to execute online tests/experiments on our sites.
We use the data Insider provides to help improve site CRO and decide how to optimise our overall UX/CX journies for our customers.
We use the data Insider provides to help improve site CRO and decide how to optimise our overall UX/CX journies for our customers.
A detailed and well rounded platform, with a high level of functionality!
What do you like best about the product?
The ease of the UI and ability to segment and personalize at a very micro level, combined with great support and help from the account managers.
What do you dislike about the product?
Occasional tracking issues and mismatch in data.
What problems is the product solving and how is that benefiting you?
Insider allows me to gather leads, create, schedule & track emails and push notifications all in one place. The biggest benefit is the architect and its ability to schedule, track and combine multiple channels together.
Significant overall improvement in our marketing metrics using Insider
What do you like best about the product?
We now offer connected and cohesive user experiences across different channels thanks to using Insider. Insider’s Customer Data Platform helps us consolidate the data from different channels, and segment our customers better to provide personalized customer experiences. We are able to maintain consistency in our brand communication because of being able to have all our channels under one roof and managing content for all of those from the same place.
Insider supports goal tracking and pretty advanced A/B testing without needing developer support. It has empowered our marketing team to take complete charge of our marketing tasks from beginning to end, and the analytics provided by Insider is the cherry on top of this. Our understanding of our customers has never been better.
Because of this, our customer satisfaction and engagement are also at an all-time high. We have achieved over 6% improvement in CR and a 4% improvement in AOV.
The platform is easy to use, offers many flexible templates for variety, and is a marketer’s best friend when used well.
Insider supports goal tracking and pretty advanced A/B testing without needing developer support. It has empowered our marketing team to take complete charge of our marketing tasks from beginning to end, and the analytics provided by Insider is the cherry on top of this. Our understanding of our customers has never been better.
Because of this, our customer satisfaction and engagement are also at an all-time high. We have achieved over 6% improvement in CR and a 4% improvement in AOV.
The platform is easy to use, offers many flexible templates for variety, and is a marketer’s best friend when used well.
What do you dislike about the product?
We haven’t been able to relieve ourselves of the need for support from Insider’s team, even though we have been using it for 2 years.
What problems is the product solving and how is that benefiting you?
Our overall user experience has vastly improved, leading to increased customer satisfaction levels. We have gained improvements in conversions and AOV using Insider, too.
Achieved substantial ROI and Net Revenue using Insider’s Web Push notifications
What do you like best about the product?
We believe that Insider’s Web Push solution is the a great push notification solution. They offer so many capabilities and the messages can be sent out to engage different segments of users. We send out web push messages in such situations - instantly when a user abandons the cart, when a product they viewed previously has a discount, and also to send out generic sale announcements.
A trigger campaign that we sent out to try to re-engage inactive users brought a good conversion rate of 6.21% in just one month. That’s quite amazing considering that these were users who hadn’t been to our website for a long time and we managed to bring them back to our website.
Their segmentation functionality is good and we’re able to create customized campaigns for different segments of users and due to this we’re able to personalize experiences better. Combining this with Insider’s AI-powered Send Time Optimization capability, we were able to ensure that the message is sent out at the right time to catch the attention of our users.
A trigger campaign that we sent out to try to re-engage inactive users brought a good conversion rate of 6.21% in just one month. That’s quite amazing considering that these were users who hadn’t been to our website for a long time and we managed to bring them back to our website.
Their segmentation functionality is good and we’re able to create customized campaigns for different segments of users and due to this we’re able to personalize experiences better. Combining this with Insider’s AI-powered Send Time Optimization capability, we were able to ensure that the message is sent out at the right time to catch the attention of our users.
What do you dislike about the product?
We haven’t faced too many major challenges with Insider. At the start, we faced a bit of a hassle with the integration but once that was done, it’s been pretty seamless.
What problems is the product solving and how is that benefiting you?
Their web push messages have enabled us to target a wide variety of segments of users and we’ve increased the engagement since we’re creating different campaigns for each segment and these users are now seeing more relevant messages than ever before.
Their Account Management team was super supportive at the start during integration. They also offer their industry expertise and give suggestions in terms of campaigns we can create to boost our engagement even more.
Our campaigns have generated amazing conversion rates. And this has led to a satisfying ROI too. We’re therefore quite happy with Insider!
Their Account Management team was super supportive at the start during integration. They also offer their industry expertise and give suggestions in terms of campaigns we can create to boost our engagement even more.
Our campaigns have generated amazing conversion rates. And this has led to a satisfying ROI too. We’re therefore quite happy with Insider!
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