External reviews
1,340 reviews
from
External reviews are not included in the AWS star rating for the product.
Insider is an essential tool for businesses to manage on site campaigns on our website.
What do you like best about the product?
User-Friendliness: Insider has an intuitive interface that is easy for us to navigate, and this minimize the learning curve for new users and provide helpful prompts and guides where necessary.
Customizability: Our businesses model has an unique processes and requirements, so insider is highly customizable to adapt to different workflows. This includes the ability to add custom fields, create personalized campaigns, and integrate with other software platforms.
Data Security: Insider store sensitive customer information, so it's crucial that they have robust security measures in place to protect data from unauthorized access, breaches, or leaks. This involves encryption, user authentication, and regular security updates and Insider helps us to protect our customer data.
Customer Support: Reliable customer support is essential for resolving technical issues, providing guidance on best practices, and addressing user concerns promptly. Insider support team always minimize downtime and maximize the value derived from the CRM system.
Customizability: Our businesses model has an unique processes and requirements, so insider is highly customizable to adapt to different workflows. This includes the ability to add custom fields, create personalized campaigns, and integrate with other software platforms.
Data Security: Insider store sensitive customer information, so it's crucial that they have robust security measures in place to protect data from unauthorized access, breaches, or leaks. This involves encryption, user authentication, and regular security updates and Insider helps us to protect our customer data.
Customer Support: Reliable customer support is essential for resolving technical issues, providing guidance on best practices, and addressing user concerns promptly. Insider support team always minimize downtime and maximize the value derived from the CRM system.
What do you dislike about the product?
This CRM tool is really nice . Till now its working great .
What problems is the product solving and how is that benefiting you?
The web campaigns helped us improve our UI UX quite significantly. We started targeting our non regular customers effectively through messaging channels and email and web push became significant contributors of additional revenue.
Smart Recommender campaigns generated 2.4M INR this Q with an overall conversion rate uplift of 31%.
Email as a channel has a healthy CTR of 3.69% generating a revenue of 750K INR
Smart Recommender campaigns generated 2.4M INR this Q with an overall conversion rate uplift of 31%.
Email as a channel has a healthy CTR of 3.69% generating a revenue of 750K INR
Easy to implement platform, good contact.
What do you like best about the product?
Easy and fast integration - which surprised us. Everything you can do via GTM.
What do you dislike about the product?
Sometimes the documentation doesn't show how to properly implement Insider Object.
What problems is the product solving and how is that benefiting you?
Technical problems are solved on an ongoing basis and quite quickly.
Great uplift in sales with web products
What do you like best about the product?
With the right team and technology by your side, you can achieve great results all year round just as in the holiday season. Insider’s Web Push, Smart Recommender and Eureka helped us get a whopping 60% more sales than what we usually do, making all of them our favorite. Every time we launch a new item on our menu Eureka ensures the same is easily visible to our customers.
With Web Push we are able notify customers with back in stock alerts and great deals on their favorite snack bundles. This helped us get great sales on some of our premium-priced snacks which were on discount in the off-season. The ‘Smart Recommender’ helped us target the customers looking for great deals and share with them customized recommendations relevant to them. We are happy to have Insider as our growth partner.
With Web Push we are able notify customers with back in stock alerts and great deals on their favorite snack bundles. This helped us get great sales on some of our premium-priced snacks which were on discount in the off-season. The ‘Smart Recommender’ helped us target the customers looking for great deals and share with them customized recommendations relevant to them. We are happy to have Insider as our growth partner.
What do you dislike about the product?
Insider is the perfect combination of a great support team and smart growth tools. We strongly recommend them to anyone aiming for great sales throughout the year and not just Christmas.
What problems is the product solving and how is that benefiting you?
Our snacks are devoured by our customers and a few categories get sold out quickly. However, being a perishable commodity these need to move off-the shelf fast. We are sold out during the holiday season but the pace usually slows down round the year given the price point of our products. So we started putting a few customer favorites with short shelf life on discount. The challenge was to keep our customers informed about this. The second challenge was making our new launch easily discoverable to our customers.
We approached Insider for a solution. The growth team recommended we use Eureka, Web Push, and Smart Recommender and it truly has been a game changer. Web Push helped us analyze customer buying behavior and send alerts on ongoing offers well in time. When they visited our web and app store Eureka displayed new launches in the form of stories and Smart Recommender displayed related products and user reviews using smart overlays. This helped us sell all the fresh stock even during the off-season and we achieved 60% more sales than usual.
We approached Insider for a solution. The growth team recommended we use Eureka, Web Push, and Smart Recommender and it truly has been a game changer. Web Push helped us analyze customer buying behavior and send alerts on ongoing offers well in time. When they visited our web and app store Eureka displayed new launches in the form of stories and Smart Recommender displayed related products and user reviews using smart overlays. This helped us sell all the fresh stock even during the off-season and we achieved 60% more sales than usual.
Impressive results in AOV with Insider’s analytics dashboard
What do you like best about the product?
-Real-time tracking feature to understand audience
-Easy personalization in campaign analysing browsing history, purchase behaviour, and preferences
-Easy personalization in campaign analysing browsing history, purchase behaviour, and preferences
What do you dislike about the product?
Dashboards give a unified view, so can't complain about anything.
What problems is the product solving and how is that benefiting you?
Solving the engagement problems for all marketing
Enhanced our web customer experience after using Insider
What do you like best about the product?
Insider's array of tools, which includes WhatsApp, Email, Web Push provides a variety of channels for efficient communication.
Insider gives a consistent user journey through the seamless integration of desktop and mobile web.
Notifications that are pertinent and timely, help increase our user engagement.
Insider gives a consistent user journey through the seamless integration of desktop and mobile web.
Notifications that are pertinent and timely, help increase our user engagement.
What do you dislike about the product?
Implementing and using Web Push was challenging at first, but we got a hang of it thanks to Insider's support team
What problems is the product solving and how is that benefiting you?
By combining desktop and mobile technologies, Insider resolves fragmented experiences. Web Push fills in communication gaps in a strategic way, increasing our engagement and conversions. Insider's multichannel strategy addresses the issue of widely-varying audience tastes, enhancing our brand recognition.
Insider ideal for web engagement - Web suite and web push
What do you like best about the product?
We can inform customers about back-in stock items and offer them fantastic discounts on their preferred snack bundles using Web Push.
The pop-up windows in Web Suite proved to be very interactive and significantly enhanced our engagement rates.
Architect helped in creating engaging and consistent messaging for clients across many channels in addition to tracking their activity.
The pop-up windows in Web Suite proved to be very interactive and significantly enhanced our engagement rates.
Architect helped in creating engaging and consistent messaging for clients across many channels in addition to tracking their activity.
What do you dislike about the product?
We have been able to achieve a lot more than we expected with Insider, so we are extremely happy with this.
What problems is the product solving and how is that benefiting you?
After implementing Insider's tools, including Architect, Web Suite, and Web Push, we observed significant improvements.
Web Push has made personalized suggestions for the customers.
Due to the combined efforts, our ROI increased by 6x.
Web Push has made personalized suggestions for the customers.
Due to the combined efforts, our ROI increased by 6x.
Increased consumer loyalty through the use of Insider's capabilities in targeted marketing
What do you like best about the product?
The ability to build unique journeys from scratch and store templates for later usage in a short span of time. Predictive intelligence powered by AI assisted in contextually engaging people at the appropriate times to impact their purchasing decisions. Managing recommendations required less manual labour thanks to the auto-optimized approach.
What do you dislike about the product?
Although learning how to use every tool can be daunting, the Insider support staff makes it easy.
What problems is the product solving and how is that benefiting you?
We were able to enhance our website visitors' experience with the help of Insider's Web Suite. We were able to successfully lower our customer churn rate and increase conversions. We can now send recommendations and alerts on time by utilizing Insider’s Web Push.
Effective tool to acquire quality leads
What do you like best about the product?
Insider has been a fantastic growth partner, providing the robust Customer Data Platform (CDP) tool. With their Web Suite and Web Push, customised to suit our business, we've been able to seize opportunities in the competitive real estate market. Their magic banners have been particularly impressive, enabling us to create a more engaging website that enhances user interaction, delivers personalised experiences, and facilitates conversions.
What do you dislike about the product?
We truly appreciate the convenience of running campaigns independently from tech reliance, making it a standout feature for us.
What problems is the product solving and how is that benefiting you?
The real estate market is booming, with unprecedented investments in both residential and commercial properties. However, effectively targeting and showcasing properties to this vast pool of buyers posed a challenge. Insider came to our aid, to become our growth partner.
Their Web Suite revamped our website, efficiently segmenting customers and displaying tailored content using magic banners. Additionally, they proposed web notifications to keep users engaged with updates on new listings, responses, and offers, even when they weren't actively browsing our site. Our experience with Insider has been wonderful, resulting in the acquisition of more quality leads.
Their Web Suite revamped our website, efficiently segmenting customers and displaying tailored content using magic banners. Additionally, they proposed web notifications to keep users engaged with updates on new listings, responses, and offers, even when they weren't actively browsing our site. Our experience with Insider has been wonderful, resulting in the acquisition of more quality leads.
Increased number of bookings since we started using Insider’s products
What do you like best about the product?
The products we are are using - Webpush, email, Architect Insider product is very innovative & utilized advanced big data to enable the team to launch targeted effective campaigns. Insider also constantly enhances their product with new features.
What do you dislike about the product?
Data integration can be a bit complex sometimes.
What problems is the product solving and how is that benefiting you?
We are mainly addressing the drop-off of users to other 3rd party online booking platforms after
researching on our website. We’re bringing them back to our website through remarketing ads.
By using cart / browse abandonment web pushes & emails, we are able to retarget & drive more
users to book via our booking platform.
researching on our website. We’re bringing them back to our website through remarketing ads.
By using cart / browse abandonment web pushes & emails, we are able to retarget & drive more
users to book via our booking platform.
Bart`s positive Insider review :)
What do you like best about the product?
Insider is very usable for user which dont have any experience regarding code writing which is pretty common in other marketing automation tools which I used. Very user firendly process of campaign creation. Safe tests options.
What do you dislike about the product?
Still some solutions needs support Insider Developers. Not every ideas can realize via tool. Also sometimes systems perform slow but it happens accidentally.
What problems is the product solving and how is that benefiting you?
- segmentation
- collect user data
- creating journeys
- creating on-site campaigns
- creating email & sms capaigns
- creating feedback campaigns
- creating lead generation campaigns
- creating conversion support campaigns
- collect user data
- creating journeys
- creating on-site campaigns
- creating email & sms capaigns
- creating feedback campaigns
- creating lead generation campaigns
- creating conversion support campaigns
showing 121 - 130