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Intuitive platform that delivers what is expected in technical matters.
What do you like best about the product?
The ease of using the platform and managing the processes.
What do you dislike about the product?
The contractual form of the platform binds us to features that are not always properly used, and then the process becomes bureaucratic to resolve.
What problems is the product solving and how is that benefiting you?
There is nothing I can remember at the moment that is being resolved that will benefit the use.
70% uplift in sales using Architect
What do you like best about the product?
"The Web Suite for helping us to create an eye-catching and user-friendly online retail store front quickly.
Web Push for sending alerts to prospects at the right time.
Architect for providing deep insights for creating campaigns that truly made a difference and uplift sales by a whopping 70%"
Web Push for sending alerts to prospects at the right time.
Architect for providing deep insights for creating campaigns that truly made a difference and uplift sales by a whopping 70%"
What do you dislike about the product?
Getting used to the extensive feature set takes some time. But the support staff holds your hand and ensures a seamless onboarding.
What problems is the product solving and how is that benefiting you?
"The journey builder Architect helped improve our users' satisfaction and engagement levels by fixing the problem of generic encounters.The Web Suite and Web Push helped increase online visibility, boost customer engagement, and our sales boosted by a whopping 70%.
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Great CX platform with innovative features
What do you like best about the product?
User friendly interface, great customer suppport, lots of features
What do you dislike about the product?
Some difficult integrations with non-standard configurations/platforms
What problems is the product solving and how is that benefiting you?
Rapid A/B testing, allowing us to test UX and new features prior to development. This allows us to work more efficiently, and personalise experiences for our users based on real data. Easy to build email and sms marketing. Easy to segment users and groups
Normal
What do you like best about the product?
-customer support
-easy in app push
-easy in app pop up
-easy in app push
-easy in app pop up
What do you dislike about the product?
-budget
-technical problems (they occur often)
-technical problems (they occur often)
What problems is the product solving and how is that benefiting you?
it increases our sales by using push and pop ups
Uplift in ROI with Insider
What do you like best about the product?
Mobile App's intuitive design contributed to an enhanced user experience.
Architect provided a solid foundation for optimizing customized campaigns.
The mobile solutions from Insider provide deep analytics that produce informative data for wise decision-making and strategy optimization.
Architect provided a solid foundation for optimizing customized campaigns.
The mobile solutions from Insider provide deep analytics that produce informative data for wise decision-making and strategy optimization.
What do you dislike about the product?
With Insider's product suite, our growth has increased tenfold. Our clients' experiences have also improved.
What problems is the product solving and how is that benefiting you?
Architect reduces time spent on administrative tasks and boosts productivity using a mobile campaign.
Our CTRs increased as a result of Insider's personalized promotional messages and automated programs.
Our entire marketing approach has improved.
Our CTRs increased as a result of Insider's personalized promotional messages and automated programs.
Our entire marketing approach has improved.
Highly engaging mobile and web store front with Insider
What do you like best about the product?
"A more streamlined UI with Insider’s Mobile App made travel bookings effortless for our customers.
The DIY templates offered by Web Suite enabled us to coordinate our campaign designs across all three platforms (desktop, tablet, and mobile).
More engagement and bookings thanks to Architect's tracking and analysis of every customer interaction. "
The DIY templates offered by Web Suite enabled us to coordinate our campaign designs across all three platforms (desktop, tablet, and mobile).
More engagement and bookings thanks to Architect's tracking and analysis of every customer interaction. "
What do you dislike about the product?
The template collection is great but does not offer industry-specific customization.
What problems is the product solving and how is that benefiting you?
Insider's Web Suite simplified the web development and helped us create a very good looking and highly engaging web store front. Our mobile store front finally got an easy to use, user-friendly interface making product discovery a breeze for our customers.
Insider enabled achieve personalization and cohesive messaging.
What do you like best about the product?
Architect enabled us to run a cohesive campaign across channels.
The WhatsApp tool's more than fifty templates made it simple to launch new campaigns every week.
We were able to promote cross-channel communication thanks to the SMS event data function.
The WhatsApp tool's more than fifty templates made it simple to launch new campaigns every week.
We were able to promote cross-channel communication thanks to the SMS event data function.
What do you dislike about the product?
They could make their dashboard easier to use. However, we can obtain insightful information about our initiatives with just a few clicks, which has been quite helpful.
What problems is the product solving and how is that benefiting you?
The Email tool's drag-and-drop editor made it easier for us to include trip suggestions and coupons. Initially we were not communicating clearly or effectively. Insider's personalized emails and WhatsApp message templates improved our communication and helped get us more leads.
Perfect CDP + Marketing Automation solution
What do you like best about the product?
Products - Smart recommender, Email, SMS, WhatsApp.
The products are really easy to use because it’s all integrated into a single panel. It’s interface is super easy to use and we activated 40+ Onsite campaigns in just 6 months. We are really happy both with Insider’s products and their customer service.
The products are really easy to use because it’s all integrated into a single panel. It’s interface is super easy to use and we activated 40+ Onsite campaigns in just 6 months. We are really happy both with Insider’s products and their customer service.
What do you dislike about the product?
We’ve had a great experience using Insider’s different products. The only blockers we faced were initially when some products took more time to integrate.
What problems is the product solving and how is that benefiting you?
We managed to engage our customers better. Showcased product recommendations powered by AI better recommendations - we used different recommendation algorithms to show different recommendation widgets.
Architect helped us to generate customer journeys instantly
What do you like best about the product?
Architect’s price drop and back-in-stock notifications decreased our cart abandonment rate. The seamless integration of WhatsApp and email provided a unified approach to customer interaction.
What do you dislike about the product?
The usage of Insider’s tools can be tricky but their support team helped us during difficulties and now can manage it without any deep knowledge of tech.
What problems is the product solving and how is that benefiting you?
Setting up and customizing email campaigns was easy with the modular email editor.
Personalized campaigns with built-in templates increased our AOV by 5X
Architect’s ‘Next best channel’ features increased our customer retention by 58% in just 4 months.
Personalized campaigns with built-in templates increased our AOV by 5X
Architect’s ‘Next best channel’ features increased our customer retention by 58% in just 4 months.
Uplift in revenue by 15% due to more sign-ups with Insider’s products
What do you like best about the product?
So far, we have used Insider’s WhatsApp Tools. It is recommendation feature enabled us to suggest personalized products and services to our customers fine-tuned to their financial behavior. This has led to enhanced customer satisfaction and a stronger brand reputation.
What do you dislike about the product?
The Support team at Insider is highly responsive and knowledgeable. They have helped us every step of the way.
What problems is the product solving and how is that benefiting you?
Insider has been instrumental in solving several critical challenges for us, resulting in significant benefits. By utilizing Insider's WhatsApp in conjunction with their marketing automation solution.
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