Skilljar by Gainsight
GainsightReviews from AWS customer
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A customizable tool that makes it easy for our customers to get trained
What do you like best about the product?
The leap forward in customer training that Skilljar allowed was customizing the interface for our users. The API connections pull data for each user, so we can send them to the right landing page, and the most appropriate training will be highlighted on those pages. This wasn't possible with our previous system, and our customers are already commenting on this six weeks into our use. The UX is also very intuitive, and the implementation team helped us customize it to exactly how we need it. It gets our customers to the right training faster.
What do you dislike about the product?
The thing I would most love to see added to the platform is a role that allows customer admins to assign their teams training without needing to be admins in the full system. That would be very helpful.
What problems is the product solving and how is that benefiting you?
Skilljar is helping us get the right training to the right people in a more efficient way than we've ever been able to do it before. The catalog pages and learning paths make it very easy for our internal teams and customers to find exactly what they need. The more customers can find the right training, the more they will use MasterControl, and the better our retention rates will be.
Above and Beyond Support and Migration
What do you like best about the product?
The ease of setup, migration from our old LMS vendor and most importantly, learner experence and outreach.
What do you dislike about the product?
Some customizable reporting features, The ability to mark one or more learners complete in a course in one shot, having more than one "enrollment" form for different audiences instead of having a custom one built that needs to serve all audiences.
What problems is the product solving and how is that benefiting you?
We are able to reach a much larger audience at a much lower cost than we could previously with our previous LMS vendor. By training this extended audience it enables them to be better educated on our platform and therefore recommends our platform to the state, which it turs re-sign another annual contract with our company keeping returning revenue.
Customer Education simplified!
What do you like best about the product?
Gainsight Customer Education is highly user-friendly and intuitive to navigate. I love that I could configure and populate an entire learning management system (LMS) simply by learning by doing. The support team is fantastic and will help you immediately with any questions. The LMS is highly flexible and can be customized to fit your needs.
What do you dislike about the product?
I would appreciate some more built-in independence when it comes to certain functionalities, such as user management (e.g., license expiry automation) or video captions (e.g., language flexibility and upload).
What problems is the product solving and how is that benefiting you?
Gainsight Customer Education is a dedicated learning management system (LMS) for customers with integrated analytics and integrations, which helps us focus on the mission at hand: providing a first-in-class customer support experience.
From zero to 100 in next to no time
What do you like best about the product?
Gainsight Customer Education took us from the kernal of idea to a professional academy style training resource in a few short months. Our content creators can easily work up courses and exams without the need for programming skills and code.
What do you dislike about the product?
We come across bugs from time to time, but to Gainsight's credit they have addressed some already. A direct e-commerce facility is a gap, it would be great if they addressed this at some point soon.
What problems is the product solving and how is that benefiting you?
The need to create professional quality customer education resources without the need for programming or coding skills
Working with Gainsight/Northpass
What do you like best about the product?
The people! Our CSM was responsive and connected us with all the right players to get the work done.
What do you dislike about the product?
I had high hopes for reports, but maybe we have a unique use case that's hard to meet. However, the team made us some fantastic custom reports that hit the mark.
What problems is the product solving and how is that benefiting you?
We use gainsight for our customer support team's LMS. We're able to load up content, make adjustments, and assign things out as needed. We use the data to track performance.
Alliant Systems Scales Customer Training Using GainSight CE (formerly NorthPass)
What do you like best about the product?
After we completed the aquisition of Alliant Systems two years ago, we realized that there was a gap in customer training and we looked at a few options before speaking to the team at Pulse 2023. We moved forward and didn't look back, we integrated the CE platform to our Community platform and our customers have embrazed it and have taken thousands of courses in just seven months. The feedback I have received is that the platform is easy to use, so our customers use it often. I have also really enjoyed working with our Customer Success Manager Nergis Tepeli, who has always been there for us.
What do you dislike about the product?
Not having federated search from our community. A feature I have been told is coming soon.
What problems is the product solving and how is that benefiting you?
Being able to train at scale.
Easy to use and easier to maintain and scale!
What do you like best about the product?
- Ease of use, user friendly, and inutituve
- Quick time to set up
- Scalable
- Easy Interations
- Abilty to personalize
- Our CSM (Nergis)
- Quick time to set up
- Scalable
- Easy Interations
- Abilty to personalize
- Our CSM (Nergis)
What do you dislike about the product?
- The Reporting functionaliity could be more robust.
What problems is the product solving and how is that benefiting you?
Scalability, Modularized and Personalized training was needed for our end users that we could launch in a short period of time.
Gainsight Is wonderful
What do you like best about the product?
Gainsigh Customer Education provides wonderful design options and tons of insightful analytics into the LMS platform allowing us to truly customize the user experience..
What do you dislike about the product?
What I desire most from Gainsight Customer Education is the ability to auto-create groups based on various contact objects read from the salesforce integration
What problems is the product solving and how is that benefiting you?
Gainsight Customer Education Allows us to offer self-paced, self-service content and courses to out users while still allowing us to provide live-trainings for users who want more of an interactive environment
Excellent team, and great product
What do you like best about the product?
The Gainsight Customer Education team is fantastic. I feel confident they can help me meet my goals, and support is very quick. The product itself is easy to use. We were looking for an LMS with an excellent end-user experience and CE allowed us to create the custom feel we wanted. The admin side is intuitive and easy to use. The out-of-the-box course editor is pretty good and it's easy to integrate SCORM files and courses from other authoring tools.
Reports are okay. If you're more technical, the API is well-documented and it's easy to use it to pull custom reports.
The feature set is always growing; our account team listens well and incorporates our feedback into the product roadmap. The solutions team has helped us do some pretty custom stuff including integrating with other systems for our certification program and we're very happy with the result.
Reports are okay. If you're more technical, the API is well-documented and it's easy to use it to pull custom reports.
The feature set is always growing; our account team listens well and incorporates our feedback into the product roadmap. The solutions team has helped us do some pretty custom stuff including integrating with other systems for our certification program and we're very happy with the result.
What do you dislike about the product?
Right now you can create custom learner and course features, but can only report on them via the API. The course editor is pretty good, but knowledge of HTML is handy if you want do something like color block sections or custom layouts (or you can use another authoring tool for this).
What problems is the product solving and how is that benefiting you?
Gainsight CE allows our customers to access self-serve, self-paced training materials and quickly skill up on our software.
Versatile learning management platform with all the insights you'll need!
What do you like best about the product?
Our team finds the insights in Northpass extremely beneficial for our tracking and monitoring of our program success metrics. We also make great use of the communication tools to have automated nudge reminder emails sent to participants enrolled in courses. We find designing courses and learning paths to be very intuitive in Northpass and with more practice, it becomes second nature. We also make use of the Hubspot integration to create custom properties for our broader email marketing campaigns. Our CS contact is also very supportive.
What do you dislike about the product?
Design or web layout modifications require approval and can take a lengthy period of time to take affect. This impacts the user experience and what they are engaging with.It is difficult to get changes made in a timely manner. We have also had issues in our courses with assignment glitches and using the video milestone feature, which we have had to stop using all together. Our Hubspot integration was also not syncing properly for some time, which took weeks to remediate.
What problems is the product solving and how is that benefiting you?
It helps us provide self-paced training opportunities for customers to learn more about our products by completing courses and learning paths.
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