Skilljar by Gainsight

What do you like best about the product?

What I like best about Gainsight is how flexible and powerful it is for our unique training needs. It allows us to create an academy that's accessible, organized, and helps drive engagement from our partners. Features like the ability to customize group-specific content and control what users see have been critical, especially as we grow internationally and have to meet different legal ad regulations. I also really appreciate the built-in analytics tools, like the search query analysis dashboard, which help us identify gaps in our content and improve accessibility for end users.

I love that the platform lets us do nearly everything we've ever wanted to do with it. As our needs have grown in complexity and scale over the years, we have rarely run into issues that would actually prevent us from doing what we want to on the platform.

The customer support and ongoing partnership with Gainsight have been a major upside as well. Whenever we’ve needed help, like managing our growing number of groups or assigning content at scale, the team has been responsive and open to feedback, making sure we have solutions that work for us. For example, their support team has helped execute time-saving scripts when needed, and their product team even gave us early access to a new search feature that’s been a game-changer for usability.

What do you dislike about the product?

The main challenge with Gainsight is managing a large number of groups efficiently. Assigning or removing groups from courses can be cumbersome, especially when the platform doesn’t display all groups or allow batch updates. It becomes time-consuming as our organization grows and expands internationally.

Additionally, some features, like group and content management, could be more flexible to better handle complex use cases like ours. However, Gainsight's support team has been helpful in addressing these gaps with workarounds, like running scripts for updates, which has made a big difference. It’s clear they’re open to feedback and actively working to improve.

What problems is the product solving and how is that benefiting you?

Gainsight helps us centralize and deliver training to our partners, ensuring they have quick access to the resources they need to sell effectively. It has improved accessibility with tools like its customizable catalog and search features, which our partners heavily rely on. This has streamlined our training process, enhanced engagement, and reduced the need for one-on-one support. By making knowledge more accessible and actionable, Gainsight has contributed to better partner performance and overall company success.

What do you like best about the product?

Skilljar is extremely user and customer friendly, both internally and externally. Although the customer success teams were very helpful through our project deployment, we were able to figure out most of the site build ourselves using Skilljar's resources. It's also very easy for our customers to navigate and use. The payment portal is also convenient and very easy to set up. We also frequently see new features added and modernization on the platform, which is awesome!

What do you dislike about the product?

The only feature I wish SJ had was the ability to mass email or target student groups directly from the site.

What problems is the product solving and how is that benefiting you?

We have never had an e-learning solution available for customers before Skilljar, and now, we have a one-stop-shop that our customers can use for both training and communications.

What do you like best about the product?

Customer focused with robust analytics!!

What do you dislike about the product?

Advanced gamification and reporting are lacking

What problems is the product solving and how is that benefiting you?

LMS

What do you like best about the product?

I really value the Skilljar learning track capabilities within Gainsight. It’s easy to quickly publish content, and the platform does a great job supporting engaging learning experiences through gamification and high-quality video content. The ability to curate structured learning paths makes it simple to drive adoption and deliver meaningful enablement at scale.

What do you dislike about the product?

While Skilljar is strong for content delivery and engagement, some administrative and reporting capabilities can require additional effort to fully operationalize. At times, managing content updates or extracting insights at scale can feel less streamlined than expected.

What problems is the product solving and how is that benefiting you?

Customer aptitude and readiness for full solution adoption

What do you like best about the product?

As an LMS administrator, I highly recommend Skilljar for customer and partner education. The absolute highlight of the platform is their exceptional team; the onboarding process was incredibly structured and seamless, and their responsive, knowledgeable customer support acts as a true partner in our success. Day-to-day management is straightforward, making publishing courses and tracking analytics highly efficient.

What do you dislike about the product?

The only minor drawback is that the platform's underlying architecture can be somewhat inflexible when dealing with highly complex, non-traditional workflows or custom content nesting. However, this is by no means a game-changer. The stability of the platform and their unmatched customer support far outweigh this limitation, making Skilljar an excellent, scalable choice.

What problems is the product solving and how is that benefiting you?

Skilljar has allowed us to seamlessly scale our global training initiatives by delivering a vast library of educational materials to clients worldwide. The platform makes it easy to organize and distribute content across different regions and time zones, transforming how we support and onboard our international clients at scale.