Sold by: Gainsight
Customer Education Made Simple. Skilljar Helps You Train, Onboard, and Scale Customer Success with Ease.
4.6
Overview
Skilljar is the leading Customer Education platform that helps companies onboard users faster, drive product adoption, and reduce support load. Deliver scalable, impactful training across every stage of the customer lifecycle.
Highlights
- Accelerate product adoption through learning
- Reduce support tickets with self-service education
- Customize training paths for customer segments
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Skilljar by Gainsight | Skilljar by Gainsight for AWS Marketplace | $25,000.00 |
Vendor refund policy
Terms and Conditions here - https://www.gainsight.com/policy/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Submit a Ticket : To log a support ticket go to https://support.gainsight.com/ and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Rena W.
Eaton - Skilljar Review
Reviewed on May 26, 2026
Review provided by G2
What do you like best about the product?
Skilljar is extremely user and customer friendly, both internally and externally. Although the customer success teams were very helpful through our project deployment, we were able to figure out most of the site build ourselves using Skilljar's resources. It's also very easy for our customers to navigate and use. The payment portal is also convenient and very easy to set up. We also frequently see new features added and modernization on the platform, which is awesome!
What do you dislike about the product?
The only feature I wish SJ had was the ability to mass email or target student groups directly from the site.
What problems is the product solving and how is that benefiting you?
We have never had an e-learning solution available for customers before Skilljar, and now, we have a one-stop-shop that our customers can use for both training and communications.
Lisa M.
Powerful tool for data driven results!
Reviewed on May 23, 2026
Review provided by G2
What do you like best about the product?
Customer focused with robust analytics!!
What do you dislike about the product?
Advanced gamification and reporting are lacking
What problems is the product solving and how is that benefiting you?
LMS
Jon S.
Guiding customer facing resources with data and purposeful actions
Reviewed on May 22, 2026
Review provided by G2
What do you like best about the product?
I really value the Skilljar learning track capabilities within Gainsight. It’s easy to quickly publish content, and the platform does a great job supporting engaging learning experiences through gamification and high-quality video content. The ability to curate structured learning paths makes it simple to drive adoption and deliver meaningful enablement at scale.
What do you dislike about the product?
While Skilljar is strong for content delivery and engagement, some administrative and reporting capabilities can require additional effort to fully operationalize. At times, managing content updates or extracting insights at scale can feel less streamlined than expected.
What problems is the product solving and how is that benefiting you?
Customer aptitude and readiness for full solution adoption
Kimberly H.
Easy tool with top-notch customer service
Reviewed on May 22, 2026
Review provided by G2
What do you like best about the product?
As an LMS administrator, I highly recommend Skilljar for customer and partner education. The absolute highlight of the platform is their exceptional team; the onboarding process was incredibly structured and seamless, and their responsive, knowledgeable customer support acts as a true partner in our success. Day-to-day management is straightforward, making publishing courses and tracking analytics highly efficient.
What do you dislike about the product?
The only minor drawback is that the platform's underlying architecture can be somewhat inflexible when dealing with highly complex, non-traditional workflows or custom content nesting. However, this is by no means a game-changer. The stability of the platform and their unmatched customer support far outweigh this limitation, making Skilljar an excellent, scalable choice.
What problems is the product solving and how is that benefiting you?
Skilljar has allowed us to seamlessly scale our global training initiatives by delivering a vast library of educational materials to clients worldwide. The platform makes it easy to organize and distribute content across different regions and time zones, transforming how we support and onboard our international clients at scale.
Rajesh V.
Simple, Customizable UI/UX—A Great Experience Overall
Reviewed on May 19, 2026
Review provided by G2
What do you like best about the product?
Simple, with a better UI/UX and more customization options.
What do you dislike about the product?
Nothing so far. The recent unsync issue has made me feel bad.
What problems is the product solving and how is that benefiting you?
I use it to solve my training in SCROM and to get tracking.