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Very helpful platform to manage multiple touchpoints
What do you like best about the product?
Very simple, intuitive UI and good analytical insight for our marketing efforts.
What do you dislike about the product?
Couldn't say much. We had a problem with integration for a bit but it is finally solved.
What problems is the product solving and how is that benefiting you?
This allow us to focus more on our marketing strategy rather than busy maintaining multiple channels.
An all-you-need analytics suite for growing startups
What do you like best about the product?
What I like best is I haven't needed to look at any other analytics tool since we brought in Clevertap. Except for measuring session time which is overall becoming difficult & attribution analytics, Clevertap has literally everything under the sun & it is definitely the most robust tool we have used in the last 3 years. We use it for Funnels, Cohorts, Trends, and the Dashboard is definitely useful.
What do you dislike about the product?
They should bring in advanced features like- email reports for dashboards & anomaly alerts. Also, not every analytics output can be pinned to the dashboard. If the support was on-call more than it is on email, it would have helped us better.
What problems is the product solving and how is that benefiting you?
We use Clevertap to study user behavior, trends and understand different cohorts and funnels which help us better the product. We intend to soon use this for cross-platform analytics (web & native android).
Recommendations to others considering the product:
Event nomenclature is something that seems unimportant, but if you're gonna have folks from different verticals use analytics, pay very close attention to this & you'll be sailing happily.
Great customer service and extremely easy to integrate.
What do you like best about the product?
The short campaigns and the quick cohorts.
What do you dislike about the product?
user funnel is a bit complicated and not very intuitive and the lack of edit functionality after publish is a bit frustrating.
What problems is the product solving and how is that benefiting you?
onboarding, engagement and attribution.
Recommendations to others considering the product:
We are getting new features by the month, while implementation keeps very easy.
Great product
What do you like best about the product?
Easy to configure, easy to segment. You have a user friendly platform. I like that have a lot of features, but are not complicated to use. I like that Clevertap is always implementing new features.
What do you dislike about the product?
I dont like that the platform is not always reliable and some messages for some reason does not appear to all users. This is happening less often lately. I did not like that the journeys were so hard to implement, at the end we did not implemented because support could not help us enough to do it. Kind of sad that most of new features are for entreprise paying users and as a small startup we can not access this features.
What problems is the product solving and how is that benefiting you?
Retention and improving our conversions rate
One of the best marketing automation solution out there! `
What do you like best about the product?
CleverTap is a customer lifecycle management and engagement platform that gathers data on any platform for behavioural analysis of the users. Some of the points that I'd like to highlight:
- Easy setup
- Real-time data gathering
- Ability to set up campaigns for real-time as well as past behaviour segment's users
- Good visual reports
- Easy setup
- Real-time data gathering
- Ability to set up campaigns for real-time as well as past behaviour segment's users
- Good visual reports
What do you dislike about the product?
1. The feature called 'Journey' can't be edited once you set it up and go live. If you want to make changes then you have to clone it and make changes and pause the previous one. It can be a time consuming process if the journey is a little complicated.
2. There should be an option to check the user's data for the CSV file upload of the users.
2. There should be an option to check the user's data for the CSV file upload of the users.
What problems is the product solving and how is that benefiting you?
We provide whitelabled apps for multiple brands along with web apps. It becomes crucial for us to track user behaviour across all apps and see how users are interacting with our products. We get actionable insights by using funnels and steps where we can improve the UX. We have made multiple iterations of the product based on the data we get from the Clevertap. We have also set up multiple marketing campaigns by using
How CleverTap helped me in driving user engagement
What do you like best about the product?
How easy it is to make cohorts and target users in each cohort in a more personalized way.
What do you dislike about the product?
The tool took me sometime to get used to it.
What problems is the product solving and how is that benefiting you?
CleverTap is helping me in driving user engagement. It is a huge benefit because I no longer depend on my tech team for sending personalized user communication.
Great customer service
What do you like best about the product?
The fact that once we requested a custom proposal, we got one immediately.
What do you dislike about the product?
Overall, the prices are rather north, meaning it costs too much to use.
What problems is the product solving and how is that benefiting you?
Communicating better with our clients.
Clevertap provides a quick and easy solution to our marketing needs
What do you like best about the product?
I like the range of analytics capabilities provided by Clevertap best. They are easy to use. I also like the "best time for every user" feature when sending out comms, to suit what is best for every user.
What do you dislike about the product?
Nothing much for now, maybe the lack of having a more organised way to keep our segments?
What problems is the product solving and how is that benefiting you?
Clevertap has allowed me to learn about the users of my business easily with all the different features, like Funnels, Cohorts and RFM. Instead of requiring data support, I am able to perform studies on my own now.
Recommendations to others considering the product:
Easy solution to rolling out Mobile push, really good analytics capabilities too
Good platform for your Apps engagement
What do you like best about the product?
What i like best from clevertap is its journey feature that can create automatic flow of engagement starting from user onboarding, user purchasing, and prevent user churn
What do you dislike about the product?
What i don't really like is it didn't support coupon or voucher capabilities where we can distribute unique voucher code through mobile push or in-apps notification. Secondly it's not easy to create campaign and engagement based on MSISDN, we need to create text column and row on the files and then upload the files instead of just uploading raw files of MSISDN and submit the campaign
What problems is the product solving and how is that benefiting you?
Our mobile apps engagement (myIM3) have increased and also we can target the right user and increase take-up rate
Great tool to perform a market analysis.
What do you like best about the product?
CleverTap is a very complete tool to perform a complete analysis of user behavior, which allows us to have a more effective understanding of the tastes of the people we want to analyze, thanks to this we can see clearly, who look at the sites of our competitors, and thus offer them, something better or equal, so we have a large retention of people within our business, thanks to the precise data on the actions performed by users on other sites, we can create a set of personalized preferences for each one of them, showing them what they want to see, and so we avoid them from going to our pages, to other places to look for the same thing, or something different from what they offer them.
What do you dislike about the product?
The application can be a bit slow in some kind of work, when different tasks are performed within the application, this can stop for a few seconds, some things are missing to be optimized, I would like the reports to be a little more detailed, to you need a lot of compatibility with other tools and applications, a system of these must be free to complement any marketing tool, not see other tools as your competitors but as your add-ons, since you will always use different similar tools, that one expects to be easily complemented.
What problems is the product solving and how is that benefiting you?
Since we use this tool we can make a better study of the data and the information about the users, since we have this tool that allows us to do a follow-up to each one of them.
Recommendations to others considering the product:
It is a great tool to effectively monitor the behavior of users, but before implementing this system, compatibility should be analyzed with other products.
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