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An Awesome platform to engage users
What do you like best about the product?
Clavertap is an incredible platform to engage users. Since I've started to use it, my engagement and users retention has come to another level. It's an intuitive platforme to get on your users in so many channels.
What do you dislike about the product?
The only thing that bothers me is when you publish a journey, you are not able to change any of the nodes of segmentation or triggers, and if somehow you publish something wrong and realize after you publish, you will have to clone, fix and publish again
What problems is the product solving and how is that benefiting you?
The problems are many, but the most important thing we have solved was the engagement time. With Clevertap, we can find your user's best time to engage in an email or in a web push, pop-up, or whatever you like.
Recommendations to others considering the product:
To have great use of the platform, you should have a great DEV team to implement every event correctly; it will make a difference in your usage.
Clevertap is a single tool which offers everything for customer retention
What do you like best about the product?
Ability to customize and integrate with external tools with ease
What do you dislike about the product?
Gain more Insights and implementation of artificial intelligence
What problems is the product solving and how is that benefiting you?
Customer Journey and retention
Recommendations to others considering the product:
Clevertap is one of the finest tools for the customer journey and engaging users.
Great tool for User Engagement
What do you like best about the product?
The best part is the Push templates offered by clever tap; it has almost 25% greater CTRs as it helped us differentiate on the Notification lock screen and cut the clatter. Designing user journeys and segmentation based on user behavior and activity on the app helped us identify gaps and nudge users to perform specific intended in-app actions through FOMO or personalized messaging. The best part is the flexibility to do A/B testing among test and control cohorts, easily without coding. Clevertap is an excellent tool for Activation, Retention, Rengagement, and Resurrection.
What do you dislike about the product?
Updating user profiles is unbearably slow. It always keeps suggesting us to do an upgrade and also their ways to identify uninstallers doesn't seem to be very accurate.
What problems is the product solving and how is that benefiting you?
As a Growth Manager, I use CleverTap to enhance our end funnel conversion rates using push notifications, in-app notifications (interstitial and others) and promotional notifications. We also used Clevertap to nudge users to give our app a rating on google play store, and performed a lot of experiments on the best way to do so and CleverTap has helped a great deal in doing so.
Recommendations to others considering the product:
Clevertap can be a bit expensive for small startups which don't have access to huge funds.
Best CRM tool
What do you like best about the product?
Provide almost all the CRM options and the journey in clevertap is one of the best.
What do you dislike about the product?
You can not get the metrics of the users who have received sms or push notifications
What problems is the product solving and how is that benefiting you?
Improving user Engagement and retention rate
Neat UI and easy to use
What do you like best about the product?
- Easy to onboard teams
- User journeys
- Analytics (especially funnels)
- No code solutions to pop-ups etc
- User journeys
- Analytics (especially funnels)
- No code solutions to pop-ups etc
What do you dislike about the product?
At times event listeners can be a bit limiting to setting up campaigns
What problems is the product solving and how is that benefiting you?
Driving user engagement and cross-sell initiatives. At a previous company, CleverTap helped us monetize our user data to contribute 10%+ of overall revenues.
¡Clevertap it's a great tool to identify and re- engage costumers!
What do you like best about the product?
By using Clevertap I'm able to experiment new ways to reach users we thought were already lost, also it's very likely to do a personalization process within the app
What do you dislike about the product?
I would like to be able to upload a group of users and work due their activity on the app. Using Clevertao it's only possible if you identify the segment within Clevertap
What problems is the product solving and how is that benefiting you?
We're currently working to re-engage customers, also to improve our sales and activity within the app. Tools such as the RFM have been very useful to create new strategies.
Multiple channel engagement, dynamic and versatile segmentation, intricate data visualization
What do you like best about the product?
Creating segments using many parameters at a time. Data visualization is detailed, no need to download and filter data myself to find a particular trend. Overall functionalities compared to other platforms makes CVT 5 years ahead of others( depending on how fast others evolve).
What do you dislike about the product?
Ex. i can download data of users who clicked any campaign but can download time at which they clicked, in summary can't download events data, a big downside of CVT. If two users of CVT want to download data at same time, they cannot, requests runs in queue and another person have to wait until first persons' request is processed, at least 2 requests should be made run at a time.
What problems is the product solving and how is that benefiting you?
Personalization. Integrating every channel with clevertap ex. email, sms to have all the channels' data at one place. Using complicated segments to target required database.
CleverTap Feedback
What do you like best about the product?
The analytics part provides multiple options; we can track real-time data, do cohort analysis, RFM analysis, hourly event data, funnels, etc. The analytics dashboard is beneficial is debugging issues that we face on CleverTap
What do you dislike about the product?
A few areas of improvement for CleverTap would be the flow of the dashboard, for a user who did not have much exposure on CleverTap, the dashboard seem really complicated. Another improvement area would be the loading time while creating/ cloning campaigns.
What problems is the product solving and how is that benefiting you?
The major problem we had before CleverTap was integrated was real-time targetting. CleverTap allows real-time targetting. The second major issue was the automation of marketing effort which was completely manual previously
Recommendations to others considering the product:
CleverTap is a really good tool. But from user point of view, there needs to be a elaborate training to use the tool effectively. Also, support and Service Agreements should be very clear before forging the partnership with CleverTap
Clevertap helps with iterative granular product observations
What do you like best about the product?
Being able to track custom events and user journies. Through its campaigns, clevertap allows targeting customers sharply based on the behaviours and characteristics they exhibit.
What do you dislike about the product?
There's a fair bit of learning curve to get familiar with how the tool works. More assistance at the point of confusion within the app would be helpful so people can engage with the tutorial without having to break out of the flow. It would be helpful if attribution data were also made available within clevertap.
What problems is the product solving and how is that benefiting you?
We're still fairly new to clevertap. Our goal is to understand customer behaviour and accordingly make incremental improvements to our product. Some of the initial questions I'm keen about are what things are people engaging with? And then run A/B experiments.
Great Tool for Retention
What do you like best about the product?
Ease of use
Functionalities for retention such as analytics and cohorts
Notifications Tools such as Push, SMS all integrated
Functionalities for retention such as analytics and cohorts
Notifications Tools such as Push, SMS all integrated
What do you dislike about the product?
If it included more functionalities such as attribution tracking or detailed product analytics, it would have been great.
What problems is the product solving and how is that benefiting you?
We are working on retention with Clevertap. It's very easy to build cohorts and run retention experiments via notications.
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