External reviews
639 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Highly analytical & fast computation
What do you like best about the product?
- Analytics & fast computation
- Customer support has improved significantly
- Customer support has improved significantly
What do you dislike about the product?
- Limited features for website purposes
- Whatsapp & remarketing channels have still a lot scope of improvement
- Whatsapp & remarketing channels have still a lot scope of improvement
What problems is the product solving and how is that benefiting you?
- Segmentation of users
- More Analytical decision making
- Quick actions on the existing customers
- Increase the number of repeat customers
- More Analytical decision making
- Quick actions on the existing customers
- Increase the number of repeat customers
Good experience with CleverTap
What do you like best about the product?
All-in-one dashboard to measure the impact of our marketing communication. Easy to navigate and explore insights of different channels and to different audiences.
What do you dislike about the product?
Some oddities e.g. date filter limits view and needs to constantly be adjusted even though it may have been a relatively recent campaign/journey. CSV segment upload vs Custom List segment was not self-explanatory even after looking at CleverTap documentation. There had to be multiple rounds of clarification via email to understand a simple solution.
What problems is the product solving and how is that benefiting you?
Having a Real Impact Analytics to do uplift measurement for our marketing communication.
Marketing Automation
What do you like best about the product?
Great automation tool for scheduling ll types of CRM coms
What do you dislike about the product?
Takes too much time to load. Some funnels are less effective than others
What problems is the product solving and how is that benefiting you?
No need to sit and carry on live campaigns you can very well schedule stuff
Clevertap Usage review
What do you like best about the product?
We have been using Clevertap for the past 3 years as our omnichannel communication as well as a data analytics tool. The platform is user-friendly and offers a wide range of features that have helped me better understand and engage with my customers. The real-time analytics and insights provided by CleverTap has helped us make data-driven decisions about how to grow, engage & retain users in our app. The customer support team is also top-notch and always available to answer any questions I have. Overall, I am extremely satisfied with CleverTap and would highly recommend it to others.
What do you dislike about the product?
There are many areas for improvement and to be added feature that could help us make more user-focused campaigns or journeys in with better personalization features which it lack in some use cases.
What problems is the product solving and how is that benefiting you?
- customer engagement
- customer retention
- data analysis, viewing, presentation
It has helped on improving customer engagement, increase customer retention, and analyze data without coding on database by providing the tools and insights needed to better understand and connect with end customers.
- customer retention
- data analysis, viewing, presentation
It has helped on improving customer engagement, increase customer retention, and analyze data without coding on database by providing the tools and insights needed to better understand and connect with end customers.
Customer Relationships Guru
What do you like best about the product?
CleverTap combines behavioral analytics, messaging channels, campaign and lifecycle optimization tools in one single solution.
What do you dislike about the product?
It's pricey, but the impact we get is worth the amount we get charged.
What problems is the product solving and how is that benefiting you?
CleverTap allows us to better understand users by visualizing their behaviors when they visit our website.
The most resourceful platform for analyzing and managing data
What do you like best about the product?
The software includes several analytical tools for analyzing the documents and the data gathered. You can also generate and even create graphically represented reports using this platform for the data provided by the customers. It can be said that this software is excellent for planning, designing and creating fantastic stuff of templates and campaigns.
What do you dislike about the product?
If the imported or uploaded data is of larger size, the software gets a little bit slower and sometimes hangs.
Also it has been seen that when generating graphical reports, the output is sometimes inaccurate.
Also it has been seen that when generating graphical reports, the output is sometimes inaccurate.
What problems is the product solving and how is that benefiting you?
My team is being able to engage our customers more efficiently with the help of sftware. None of our customer is unsatisfied now after we had started using this software in our company communicating and collaboration.
Great platform for CRM communications
What do you like best about the product?
The interface is excellent & easy to understand. You can also learn a lot from CT university courses & you can get certificates.
What do you dislike about the product?
Sometimes i face the error issue with some random numbers & signs.
What problems is the product solving and how is that benefiting you?
We are targetting our users through different channels, i.e. Mobile, Web, etc.
Best platform to manage multiple advertisements and campaigns
What do you like best about the product?
Most intuitive and the greatest analytical platform for increasing marketing. There is an feature in this software which helps you to analyse your customers journey and feedback and helps you to create an analytical reports for more clear understanding. this software provides you an ability or rights for managing and collecting data fr other websites and platforms and creating unique advertising content for your business.
What do you dislike about the product?
This platform does not support the excel format documents or files. An third party application is required to upload or export the Excel data, which sometimes makes the software slower and lags the UI.
What problems is the product solving and how is that benefiting you?
The push notification feature is really helping me and my colleague in our office to get notified everytime about any official payment, campaign, advertisement and event or if there is meeting with our clients. Clever tap has improved our company's UX and increased our business online.
Try it out! Surely give a try to this tool.
What do you like best about the product?
Compare to other tools in the market, Clevertap is one of the most sorted and very obvious with its layout. Their customer support is one of the USPs for solving use cases.
What do you dislike about the product?
Some of their functionalities like RFM, may not fit every industry type.
What problems is the product solving and how is that benefiting you?
For us, Clevertap is everything from analysis to communication.
One of the best and the resilient platform for organizing and managing data for others
What do you like best about the product?
The software includes a feature that helps you create fantastic and unique campaigns and advertising templates to attract more and more audiences to your organization. An analyzing tool is available in this software, which is very helpful in creating a professional-looking analyzed report of customer issues. The platform has many unique features, like a tracking tool for customers' data and a scheduling feature for automatically sending data or emails.
What do you dislike about the product?
Sometimes, due to heavy data and documents imported into this platform, the software crashes or stocks in the middle of the operation, and the tools in this software stop responding. The refreshing rate also decreases, and the performance of the software is also affected.
What problems is the product solving and how is that benefiting you?
With the help of this software in our organization, we can now integrate it with other data-tracking software to retain more customers' attention. The software notifies of every update in the campaign or the email received for the organization's benefit.
showing 141 - 150