External reviews
639 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Anyone can understand the flow as it is clear and user-friendly. The data points are quite clear.
What do you like best about the product?
The flow for creating any campaign is smooth. Understanding the target audience and effectiveness of any previous campaign is made much easier with the aid of analytics. Pivot and trends are very helpful when creating targeted marketing.
Regardless of Header and Metrics, the Clevertap Team's service is excellent. For any upcoming campaigns, Swapnil Nemane and Dhaval Goslia are engaged in terms of ideas and success plans and are always connected via email or call
Regardless of Header and Metrics, the Clevertap Team's service is excellent. For any upcoming campaigns, Swapnil Nemane and Dhaval Goslia are engaged in terms of ideas and success plans and are always connected via email or call
What do you dislike about the product?
The new interface seems to be buggy. Sometimes at creating campaigns e.g. Webpush and Email, there are a few bugs where we cannot proceed with the steps or able to input any command
What problems is the product solving and how is that benefiting you?
Using multiple touchpoints for engaging with users is a benefit and Clevertap allows this with their Journey segment with good tracking and easy flow.
Best market-fit Engagement & Analytics tools for most of tech industry!
What do you like best about the product?
Clevertap market-fit product, all features almost as useful as it gets, not the top notch at specific areas but never a dull for all areas as Engagement and Analytics tools. which makes Clevertap are best market-fit tools
What do you dislike about the product?
all good except their Finance team who really got us confused....
What problems is the product solving and how is that benefiting you?
is how we can analyze then make segmentation out of it then make action for it trough engagements messages. all in one platform.
Best platform for customer engagement
What do you like best about the product?
Very quick support, user-friendly, gets correct data. Anand Abhishek is always helpful in whatever issues we get while executing campaigns
What do you dislike about the product?
Nothing as of now. Maybe if they could activate their call support as well, it'll be more better.
What problems is the product solving and how is that benefiting you?
Firstly, it is helping me effectively engage with users by providing personalized, timely, and contextual messaging across multiple channels. It had reduced dependency of any external tool as it provides all info at one place
Brilliant Always on Support from the Clevertap team.
What do you like best about the product?
I love the level of support that the Clevertap team gives to its customers. The team walks with you throughout your Clevertap journey and assists you during the integration & implementation of the tool to your business. Special shoutout to Rakesh!
What do you dislike about the product?
There's a lot of integration required, but the Clevertap team walks with you through this journey and ensures that it's done smoothly. Would request the team to provide more time for integration and testing.
What problems is the product solving and how is that benefiting you?
Clevertap is helping us get more user analytics and segmentation and providing a means of communication to our different customer segments. This is valuable to us as we are able to improve our user experience and reduce churn while at it.
Amazing One-Stop Solution for Marketing & Analytics
What do you like best about the product?
Firstly, I think it is very intuitive and easy to learn. The analysis I can do is very in depth. Other than that, the support team is very helpful and gives prompt responses.
What do you dislike about the product?
Some features are not well thought out when being designed. One small example can be of Dashboards where I can only add a maximum of 20 pins to a board and I can't edit any pin. If I want to change a pin, I have to delete it and re-do the analysis and then pin the analysis to my board. Another thing is that I can't add filters to my dashboards so it gets very tedious as I have to create multiple similar boards with different filters. Other than that, I find it weird that I can't create proper dashboards for the campaigns I run and I have very limited ability to export that data elsewhere in case I need to create dashboards somewhere else.
What problems is the product solving and how is that benefiting you?
It has helped us automate journeys for different segments such as new users and old churned users. It has also allowed us to set up a push notification and popup schedule which has really helped us automate work for the marketing department.
Good tool, with a lot of possibilities
What do you like best about the product?
- The bi-weekly meetings are useful to get everything out of CleverTap that fits within your strategy;
- Swift replies and support by the Customer Success team;
- The tool has a lot of possibilities & is great for testing out new things
- Swift replies and support by the Customer Success team;
- The tool has a lot of possibilities & is great for testing out new things
What do you dislike about the product?
- Reporting can be tricky and is not always obivous or clear
- Make sure to be 100% sure of what you want out of CT during the onboarding
- Your email templates are hard to access (only through the creation of a journey or campaign) and the editing of the templates is not easy going. Once you get the hang of it, it's fine, but could definitely be optimised
- Make sure to be 100% sure of what you want out of CT during the onboarding
- Your email templates are hard to access (only through the creation of a journey or campaign) and the editing of the templates is not easy going. Once you get the hang of it, it's fine, but could definitely be optimised
What problems is the product solving and how is that benefiting you?
- Sending out emais and push notifications in one journey, without the use of your tech team
- Quickly trying out and using some personalised content with your users, without the use of your tech team
- Easily analysing the performance of your communications
- Analysing the behaviour of your customers and seeing where they drop off
- Quickly trying out and using some personalised content with your users, without the use of your tech team
- Easily analysing the performance of your communications
- Analysing the behaviour of your customers and seeing where they drop off
360 Marketing Automation Platform
What do you like best about the product?
It offers a diverse range of functionality.
Scheduling tracking and analytics is something which help us to scale campaigns.
The customer support is fantastic, and I've resolved my queries within 24 hours.
Scheduling tracking and analytics is something which help us to scale campaigns.
The customer support is fantastic, and I've resolved my queries within 24 hours.
What do you dislike about the product?
Currently, everyone is a fan of the Product.
No significant downsides are seen.
No significant downsides are seen.
What problems is the product solving and how is that benefiting you?
1) Improving Conversion rates by targeting the customers who have dropped from the CJP by sending customised SMS.
2) Analysing Campaigns and performing multiple A/B tests
3) Sending out personalised SMS/Emails to our customers
2) Analysing Campaigns and performing multiple A/B tests
3) Sending out personalised SMS/Emails to our customers
Great platform for engaging users through targeted journeys
What do you like best about the product?
1. Easy to craft targeted journeys across an exhaustive set of channels
2. Comprehensive analytics tools out of the box to track campaign performance and user behavior
3. Powerful user properties module
4. Fast and helpful support
2. Comprehensive analytics tools out of the box to track campaign performance and user behavior
3. Powerful user properties module
4. Fast and helpful support
What do you dislike about the product?
1. Limited out of the box customization for push notifications
2. Occasional but rare hiccups in dashboard performance
2. Occasional but rare hiccups in dashboard performance
What problems is the product solving and how is that benefiting you?
1. Ensuring targeted users get the intended messages across all channels without resorting to spam
2. Driving complex personalized journeys by using custom events and user properties
3. Fast and easy experimentation through features like webhooks and CSV uploads for segment creation
2. Driving complex personalized journeys by using custom events and user properties
3. Fast and easy experimentation through features like webhooks and CSV uploads for segment creation
Retention 360 - One Solution
What do you like best about the product?
Ease of Campaign Creation.
Omnichannel Approach & Ease of Integration
Detailed Analytics & Insights
User Attribute Mapping
Integrating Webhooks, APIs driven campaigns multiple other solution for each use case
Personalization & Real time event based campaigns.
Creating audiences for FB/Google and integrate via CleverTap only
Omnichannel Approach & Ease of Integration
Detailed Analytics & Insights
User Attribute Mapping
Integrating Webhooks, APIs driven campaigns multiple other solution for each use case
Personalization & Real time event based campaigns.
Creating audiences for FB/Google and integrate via CleverTap only
What do you dislike about the product?
Day on Day Reporting seems to be one of the drawbacks.
Journey based campaign performance cannot be gauged on a daily basis or so.
Limitation in terms of Push templates & InApp templates
Journey based campaign performance cannot be gauged on a daily basis or so.
Limitation in terms of Push templates & InApp templates
What problems is the product solving and how is that benefiting you?
For a Retention Marketing strategy it is very essential to reach out to the customer from one single platform to avoid any overlap of channels and further ensure that the right set of audience is engaged with a right communication channel.
We were able to create multiple journeys right from Welcome to Cart Abandon & all via all the touch points that a user might be engaging with.
Better Segmentation basis intent/browsing behavior and better targeting with real time updates on best time to engage/convert
We were able to create multiple journeys right from Welcome to Cart Abandon & all via all the touch points that a user might be engaging with.
Better Segmentation basis intent/browsing behavior and better targeting with real time updates on best time to engage/convert
Apt and streamlined experience
What do you like best about the product?
User journey, Campaign editing, Segments Journeys and so on
What do you dislike about the product?
Product Documentation could be much elaborative, look upto Google's documentation for reference
What problems is the product solving and how is that benefiting you?
Its helping automate and bring in analytics of mobile app and helping me in creating user journeys, campaigns, push notifications.
showing 131 - 140