External reviews
639 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Clevertap User from 7 years, 2 Startups
What do you like best about the product?
It's one of the easiest tool out their when it comes to analyse your app data and act upon it. We use CT for analyzing user behavior and engaging users at different point of user journey. The support is awesome through. We used it first while building mobile browser and second time while building BabyG app - happy journey I can say!
What do you dislike about the product?
Waiting for AI to kick in meaningfully in the product. Nothing to be unhappy about otherwise.
What problems is the product solving and how is that benefiting you?
We use analytics and engagement primarily to understand user behavior and act upon it through engagement triggers.
One of the best tools in the market
What do you like best about the product?
1. UI - really simple and straight-to-point UI.
2. Customer Support - they are really quick in helping with the resolution.
3. Data Analytics
2. Customer Support - they are really quick in helping with the resolution.
3. Data Analytics
What do you dislike about the product?
1. Prioritization feature is missing.
2. Journeys could adopt more features like on-the-fly changes to campaign entry
2. Journeys could adopt more features like on-the-fly changes to campaign entry
What problems is the product solving and how is that benefiting you?
CleverTap provided multi-channel communication with users, thus helping us build one journey that can utilize PN, Email, SMS, and/or WhatsApp within the same journey. Apart from this reaching users via various channels (especially Push Notification) to communicate with users at different stages of customer lifecycle.
Best Omnichannel platform
What do you like best about the product?
Using CleverTap has been a great experience for me in terms of segmenting my audience, smooth way of executing the campaigns without being complicated. Mostly the product document is very clear to understand.
What do you dislike about the product?
There are very less number of errors. One is we cannot access the user data which was uploaded by another person in the team in CSV uploads section.
What problems is the product solving and how is that benefiting you?
Our SPOC from CleverTap support team helps us in resolving both minor and major issues which we face as difficult and it benefits to us in terms of finishing our job.
CleverTap is clever!
What do you like best about the product?
RFM, Journies, Easy to use. Customer support.
What do you dislike about the product?
Adding some features that help in App boarding like on page promotion of new features.
What problems is the product solving and how is that benefiting you?
CleverTap helped us in viewing and monitoring the user journey and to interact and send relevant messages that would help increasing engagement and sales.
All-in-one customer engagement platform
What do you like best about the product?
- Easy integration
- Clear implementation checklist
- Good references of use cases of a wide range of industries.
- Good analysis and customer insight tools
- Clear implementation checklist
- Good references of use cases of a wide range of industries.
- Good analysis and customer insight tools
What do you dislike about the product?
- Slow / no responses from Billing team for SouthAsia area.
- Don't support recommended tactics for campaigns.
- Don't support recommended tactics for campaigns.
What problems is the product solving and how is that benefiting you?
Track customer behaviours on our App.
Provide personalized marketing messages.
Provide personalized marketing messages.
CT Review - Great Communication platform
What do you like best about the product?
Analytics section - Funnels, pivots and cohorts creation and tracking.
Events tracking
External integrations
Communications
Journeys - Creation and communication module
Dashboard building
Ronnie as POC
Events tracking
External integrations
Communications
Journeys - Creation and communication module
Dashboard building
Ronnie as POC
What do you dislike about the product?
Nothing major and all of the queries and concerns have been resolved, setting up a process for support could be one of things that can be worked upon.
What problems is the product solving and how is that benefiting you?
Mapping out the journey structure ,internal and external communications.
Push notifications and user tracking.
User Segmentation and in conclusion Retention as a whole.
High level of personalization which leads to better engagement.
Push notifications and user tracking.
User Segmentation and in conclusion Retention as a whole.
High level of personalization which leads to better engagement.
Powerful marketing tool that has made our overall customer journey easier and efficient
What do you like best about the product?
Onboarding - This stage is a critical aspect and we are happy to say that CleverTap has a great process to onboard customers and a team that puts customer’s interests on top. This is especially true of a channel like Email, where correct warm-up can greatly enhance effectiveness. The onboarding team, expertly led by Amber, had a highly proactive approach with useful recommendations and timely interventions around multiple aspects, example - campaign volumes, domain health, etc. Regular meetings and status checks are conducted to ensure there is no slippage. We could complete the whole process in a very short time.
Product - Several useful features within Analytics, example- Funnels: which helps with easy and immediate access to the right segments to target. Other tools that help understand user behaviour based on demographics, open rates, click rates and best times for optimum open and click rates help in improving effectiveness.
Support - Appreciate the great support from our Success manager - Mrinal Deshmukh, who is very responsive and helps out on queries and issues in a timely manner.
Product - Several useful features within Analytics, example- Funnels: which helps with easy and immediate access to the right segments to target. Other tools that help understand user behaviour based on demographics, open rates, click rates and best times for optimum open and click rates help in improving effectiveness.
Support - Appreciate the great support from our Success manager - Mrinal Deshmukh, who is very responsive and helps out on queries and issues in a timely manner.
What do you dislike about the product?
The functionality of getting a valid profile picture against the sender ID is something which can be integrated and looked upon for Email services.
Email delivery rates can be shown even for email which are currently missing which can be included.
Email delivery rates can be shown even for email which are currently missing which can be included.
What problems is the product solving and how is that benefiting you?
With CleverTap, we are able to reach users in real-time based on their actions, by using event-based targeting, thereby improving the conversion rates of the campaigns.
With the help of the dashboard, we have a richer understanding of the user’s behaviour and the importance of factors such as geographic region, time of day, etc. Using these insights, we have been able to greatly improve upon the open rates of email campaigns.
With the help of the dashboard, we have a richer understanding of the user’s behaviour and the importance of factors such as geographic region, time of day, etc. Using these insights, we have been able to greatly improve upon the open rates of email campaigns.
Great Engagement tool!
What do you like best about the product?
Clevertap is an exceptional tool that effectively boosts user retention while providing insightful analysis of trends and behaviors.
Sanae has been an invaluable support, consistently assisting us not only during our weekly meetings but also outside of them. She has played a crucial role in helping us comprehend the details of campaigns and journeys setups, as well as the associated statistics across various channels. Her expertise has simplified what initially appeared to be complex terminologies, always offering relevant documentation to address any concerns we encountered.
The documentation available for campaigns, journeys, and reports is truly impressive. It has proven to be an invaluable resource, providing comprehensive and clear guidance throughout our usage of the platform.
Thanks to the training sessions, we have witnessed incremental improvements on a weekly basis. This constant progress has fueled our enthusiasm to further explore and expand our knowledge of this remarkable software with each passing week.
Clevertap consistently undergoes updates, and it is evident that the team values user feedback and takes prompt action based on those experiences.
Sanae has been an invaluable support, consistently assisting us not only during our weekly meetings but also outside of them. She has played a crucial role in helping us comprehend the details of campaigns and journeys setups, as well as the associated statistics across various channels. Her expertise has simplified what initially appeared to be complex terminologies, always offering relevant documentation to address any concerns we encountered.
The documentation available for campaigns, journeys, and reports is truly impressive. It has proven to be an invaluable resource, providing comprehensive and clear guidance throughout our usage of the platform.
Thanks to the training sessions, we have witnessed incremental improvements on a weekly basis. This constant progress has fueled our enthusiasm to further explore and expand our knowledge of this remarkable software with each passing week.
Clevertap consistently undergoes updates, and it is evident that the team values user feedback and takes prompt action based on those experiences.
What do you dislike about the product?
When it comes to the fundamentals course in Clevertap's academy, the questions primarily focus on theoretical aspects. This approach can pose a challenge for individuals who possess practical experience with Clevertap, as they may struggle with answering queries related to definitions and specific numbers that hold little significance in real-world application.
One noteworthy drawback is that even if a question presents seven answer options, with four of them being correct, if a user selects three out of the four correct answers, they still receive a zero score. This evaluation method seems rather strict and does not adequately reflect the user's understanding of the subject matter.
Considering that Clevertap is centered around engagement and retention in practical scenarios, I strongly believe that incorporating case studies into the courses would greatly enhance users' critical thinking abilities. Real-world scenarios present complex challenges that require thoughtful analysis and decision-making, which can be effectively cultivated through case studies.
While I cannot ascertain whether case studies are included in other Clevertap courses, as I have only experienced the fundamentals course, I personally feel that their inclusion would be highly beneficial. This suggestion is based on my opinion and the belief that case studies offer a more comprehensive and insightful approach to learning and applying Clevertap's features.
One noteworthy drawback is that even if a question presents seven answer options, with four of them being correct, if a user selects three out of the four correct answers, they still receive a zero score. This evaluation method seems rather strict and does not adequately reflect the user's understanding of the subject matter.
Considering that Clevertap is centered around engagement and retention in practical scenarios, I strongly believe that incorporating case studies into the courses would greatly enhance users' critical thinking abilities. Real-world scenarios present complex challenges that require thoughtful analysis and decision-making, which can be effectively cultivated through case studies.
While I cannot ascertain whether case studies are included in other Clevertap courses, as I have only experienced the fundamentals course, I personally feel that their inclusion would be highly beneficial. This suggestion is based on my opinion and the belief that case studies offer a more comprehensive and insightful approach to learning and applying Clevertap's features.
What problems is the product solving and how is that benefiting you?
Knowing what specific segments want and accordingly offering them what they likely want
Clevertap Review by Product Growth Manager
What do you like best about the product?
Clevertap is very quick, smooth and efficient with its data. It also helps in analysing the information on a realtime basis. Journeys can be mapped very quickly and also has a lot of affiliate partners to integrate smoothly,
What do you dislike about the product?
It's costly and has some servicing-related issues, also the TAT for the resolution is more than 24-48 hours of time to companies which are small start-ups. Apart form that Clevertap is a leader in the market.
What problems is the product solving and how is that benefiting you?
Clevertap is solving the below problems that are based on real-time data.
Quick data analysis, reach to the past audience with a 1-year data base, instant output as the data is stored on the cloud. It benefitted us with the customer understanding and journey mapping to each of the users.
Quick data analysis, reach to the past audience with a 1-year data base, instant output as the data is stored on the cloud. It benefitted us with the customer understanding and journey mapping to each of the users.
Full set of capabilities across analytics, segmentation and engagement
What do you like best about the product?
Range of functionality: Analytics, Segmentation, Orchestration, Personalization
Quality of Service & Support Responsiveness
Performance of the product
Ease of use
Quality of Service & Support Responsiveness
Performance of the product
Ease of use
What do you dislike about the product?
Downtime maintenance should be resolved in the time mentioned by CleverTap and improve overall downtime time taken.
Need features like push notification templates
Need features like push notification templates
What problems is the product solving and how is that benefiting you?
When we plan campaigns, we can do so far more effectively.
Provides insights into User behaviour, eg. drop-offs and paths taken.
Before the call, research on the customer dashboard to select critical metrics and impact on the metrics to suggest to the customer
Provides insights into User behaviour, eg. drop-offs and paths taken.
Before the call, research on the customer dashboard to select critical metrics and impact on the metrics to suggest to the customer
showing 121 - 130