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Best platform for Customer Engagement, Retention and Lifecycle Management
What do you like best about the product?
CleverTap has a range of channels that keep on increasing and updating on a timely basis. The segmentation and data analysis of CleverTap is very accurate and helps a lot in calculating the budget and ROI for any campaign(s).
Just wanted separately appreciate CleverTap's customer success team. They are very approachable to the individual needs of any partner and do/give the best possible solution to any issue in a very time-efficient manner.
Overall I have used CleverTap for 3 different organizations and would highly recommend other organizations to use CleverTap as well.
Just wanted separately appreciate CleverTap's customer success team. They are very approachable to the individual needs of any partner and do/give the best possible solution to any issue in a very time-efficient manner.
Overall I have used CleverTap for 3 different organizations and would highly recommend other organizations to use CleverTap as well.
What do you dislike about the product?
Some of CleverTap's features take a bit too much time to be deployed in Production, but at the same time, it is best to deploy something bug-free and late rather than with bugs and early.
What problems is the product solving and how is that benefiting you?
CleverTap is helping in engagement and retention with a very accurate level of targeting. Also, we can get industry-level benchmarks and suggestions on how to improve our app engagement and user activity. Separate lifecycle and triggered campaigns are helping nudge the customers and get them to stick with the platform.
Great saas to handle your crms
What do you like best about the product?
The inhouse multi channels + integration of webhook apis + the ui + support
What do you dislike about the product?
Their new ui ! I really liked the old ui btw
What problems is the product solving and how is that benefiting you?
Clevertap has a great feature to help us not only store profiles but make journeys to aid engagement, retention and revenue
A great platform for engagement and connecting with my users.
What do you like best about the product?
What I like most about Clevertap is the way the tool integrates various campaign possibilities across different channels and a very interesting analytics part to analyze the data.
What do you dislike about the product?
Sometimes, situations occur that I don't fully understand, and the native platform support isn't always effective in explaining these events. Additionally, I believe the tool could provide its educational resources with subtitles in Spanish or Portuguese to facilitate learning for all users in Latin America.
What problems is the product solving and how is that benefiting you?
Clevertap helps me connect with customers through campaigns. With it, I can analyze the user's profile and send campaigns according to their preferences and favorite times, improving the user experience and encouraging more engagement with our application.
Very Helpful for Multichannel Marketing
What do you like best about the product?
This software is good for Multichannel Marketing and Segmentation and Targeting.
What do you dislike about the product?
Pricing is high and requires a good Learning Curve.
What problems is the product solving and how is that benefiting you?
This tool is helping us with Multichannel Marketing like email SMS and web Push also, We can Target our audience according to their behaviors. This is also helping us to understand the user journey.
User friendly interface and a Reliable Application
What do you like best about the product?
The application is very user friendly. The customer service is good. No major issues faced, the product is reliable.
What do you dislike about the product?
No major issues encountered as of now. The service is good so they resolve the issues at the earliest.
What problems is the product solving and how is that benefiting you?
CT is currently optimising our server space and archiving the old files. This isnhelping our user interface perform better and faster.
Excellent all-in-one lifecycle marketing and analysis tool
What do you like best about the product?
- Clear UI & UX
- Excellent costumization options when it comes to filters and events
- Clear data collecting system and customizable dashboards
- Amazing customer support and customer success team
- Excellent costumization options when it comes to filters and events
- Clear data collecting system and customizable dashboards
- Amazing customer support and customer success team
What do you dislike about the product?
- Communication about upcoming/planned features
What problems is the product solving and how is that benefiting you?
Thanks to CleverTap we have clear segments of customers including RFM options. We can automate communications via various channels to these segments, analyse results with ease and plan our next actions based on user behaviour. All that in one marketing tool.
CleverTap - Smart Analytics, Smarter Engagement
What do you like best about the product?
The support team at CleverTap is highly dedicated and responsive. Ms. Swati and Mr. Mayuresh, in particular, have been of great support in providing invaluable assistance and addressing all our inquiries.
Omnichannel journey creation and tracking is almost effortless, allowing for a cohesive and coordinated experience across various touchpoints.
Campaign execution is straightforward, whether it's through push notifications, in-app messaging, or emails. It provides important data at a glance, and a wide variety of creative templates are available to enhance campaign effectiveness. Additionally, supporting campaigns in multiple languages makes it a versatile solution for us.
CleverTap's tracking capabilities are not only comprehensive but also user-friendly, making it easy to monitor and analyze user interactions and campaign performance.
Omnichannel journey creation and tracking is almost effortless, allowing for a cohesive and coordinated experience across various touchpoints.
Campaign execution is straightforward, whether it's through push notifications, in-app messaging, or emails. It provides important data at a glance, and a wide variety of creative templates are available to enhance campaign effectiveness. Additionally, supporting campaigns in multiple languages makes it a versatile solution for us.
CleverTap's tracking capabilities are not only comprehensive but also user-friendly, making it easy to monitor and analyze user interactions and campaign performance.
What do you dislike about the product?
Nothing to dislike, just a few things to have a look on:
An app version would be really appreciated if we have to edit things on the go.
There should be an auto-save feature while drafting emails.
Drafted campaigns should be editable (not stopped) even if the segment is deleted.
While creating segments, copy/pasting the data in becomes a hassle and freezes the system.
Some UI issues while scrolling when you have the drop down open in the campaign set up page.
An app version would be really appreciated if we have to edit things on the go.
There should be an auto-save feature while drafting emails.
Drafted campaigns should be editable (not stopped) even if the segment is deleted.
While creating segments, copy/pasting the data in becomes a hassle and freezes the system.
Some UI issues while scrolling when you have the drop down open in the campaign set up page.
What problems is the product solving and how is that benefiting you?
User Engagement
Data Analysis
Personalization
Multi-Language Support
Campaign Management & Omnichannel
Data Analysis
Personalization
Multi-Language Support
Campaign Management & Omnichannel
An effective tool for user engagement
What do you like best about the product?
1. Clevertap offer various features for enhancing customer engagement. Analytics and customer engagement tools like campaign, journey plays an important role here.
2. The customer support is great. We have received excellent support from Sreeram whenever there is any urgent queries.
3. Clevertap allows us to segment users effectively resulting in relevant campaigns
4. It is very easy to use and user friendly interface.
2. The customer support is great. We have received excellent support from Sreeram whenever there is any urgent queries.
3. Clevertap allows us to segment users effectively resulting in relevant campaigns
4. It is very easy to use and user friendly interface.
What do you dislike about the product?
Edit option is not available in Analytical trends. We will have to recreate trends each time.
What problems is the product solving and how is that benefiting you?
Clevertap's data analytics helps us to create meaningful analytics to track and derive the growth of the product.
Personalized campaigns and notifications helps us to connect with users individual level results in increased user satisfaction.
Personalized campaigns and notifications helps us to connect with users individual level results in increased user satisfaction.
Simple yet Intuitive!
What do you like best about the product?
CleverTap is fairly easy to use for the basic user but if you want to dive deeper into specific items - you can! It's very in-depth for analytics and very importantly it's very quick. The team uses it every day. Another great aspect is the constant support; their team is always ready to assist us in improving the set-up!
What do you dislike about the product?
We've had trouble catching on with the terms that CleverTap uses compared to how we identify specific items within the organisation. This caused some confusion internally, but after taking the CleverTap university courses, we've managed to overcome that barrier.
What problems is the product solving and how is that benefiting you?
We needed an all-in-one solution for our company that we could use across many of our verticals, followed by the fact that we need to use it for 2 organisations within the same company umbrella, so there are some complications in the setup but the CleverTap team has managed, and still is managing, to get through all the different hurdles.
A tool with high automation potential
What do you like best about the product?
Simple construction of journeys using different channels and advanced functionalities that allow reaching customers easily.
What do you dislike about the product?
A complex data model to manage.
What problems is the product solving and how is that benefiting you?
Marketing automation through events and channels
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