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    Writer

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    Writer is the fully integrated generative AI platform for enterprises. Transform work across every team.

    Ratings and reviews

    4.4
    128 ratings
    2 AWS reviews
    |
    126 external reviews
    External reviews are from G2  and PeerSpot .

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    Reviews (128)
    Zara B.

    Accurate and Efficient AI for Customer Support

    Reviewed on Jun 28, 2026
    Review provided by G2
    What do you like best about the product?
    I like that WRITER delivers accurate, context-aware responses using enterprise knowledge. It really helps in reducing customer support response time by automating common inquiries. The initial setup was also fast, which was a great advantage.
    What do you dislike about the product?
    Expand the library of prebuilt conversational agent templates for different industries.
    What problems is the product solving and how is that benefiting you?
    I use WRITER to build AI chat assistants for customer support, reducing response time by automating common inquiries.
    Raquel L.

    Deep, Proactive Insights That Anticipate Obstacles

    Reviewed on Jun 25, 2026
    Review provided by G2
    What do you like best about the product?
    I like that it can think through things more deeply and anticipate obstacles to getting information before I even need to. I like the interface because this application is easy to use. The pricing is very good as the team was able to add me seamlessly onto their license so we all share a team one. This is the first application where the intergration between it and other apps is seamless I can give it Accenture's template and ask it simultaneasly to do reseacrch and compile slides. It was super effortless to get onboarded. I was added as a team memebr through the link and started working
    What do you dislike about the product?
    I don’t have any dislikes yet, since I still need to spend more time using the app. But so far, I’m quite happy with it. I love that it is fast and effortless when I need it msot I would work on the fact that it can sometimes intepret tasks too literally
    What problems is the product solving and how is that benefiting you?
    It’s helping me streamline my presentation templates, do more in-depth research faster, and finish my work more quickly. It is helping me create templates for slide shows and create faster onboarding content. I am able to work faster and more efficiently it helps me increase my speed
    SourabhSourabh

    Consistent writing style has improved clarity and saves time in daily communication

    Reviewed on Jun 23, 2026
    Review provided by PeerSpot

    What is our primary use case?

    I use Writer to maintain consistent writing style and branding items while ensuring grammar and clarity.

    When writing technical documentation, I use Writer to implement suggestive grammar improvements, making the language more consistent with our writing style and helping to be more repetitive and consistent. It provides professional wisdom to me.

    When preparing emails to a vendor or a customer, I write using Writer to ensure the tone sounds more professional while keeping the message concise instead of writing a long message, which keeps my writing very professional.

    What is most valuable?

    The real-time suggestions and the customizable style guides in Writer help me maintain consistency across different team members.

    Writer positively impacts my organization by making writing clearer, which becomes easier to communicate with people and makes it more time-saving for them as well.

    I estimate that Writer has led to a sixty percent increase in time savings in communication.

    What needs improvement?

    Some advanced features of Writer take time to learn, and occasionally, AI suggestions need manual editing to blend with the context because the AI does not know the context of what I am going to present, so I think more integrations would be beneficial.

    I choose nine for Writer because it has very good teaching that makes writing easier and improves grammar sometimes, but still, there are some things it needs to improve, such as context awareness, because otherwise, it just gives out suggestions that do not make sense sometimes.

    For how long have I used the solution?

    I have been using Writer for the past four years.

    What do I think about the stability of the solution?

    There are no issues with the stability of Writer in my experience.

    What do I think about the scalability of the solution?

    Writer's scalability works well as my organization grows.

    How are customer service and support?

    I did not face any issues with Writer's customer support.

    Which solution did I use previously and why did I switch?

    Before using Writer, I used Grammarly but switched to Writer because my colleagues suggested that Writer is better to work with than Grammarly, and after trying it, I found it indeed better.

    What was our ROI?

    My experience with Writer's pricing, setup cost, and licensing shows that it has saved a lot of time in writing my thoughts on my own and gives very good suggestions. The AI teacher is something that saves a lot of time.

    Which other solutions did I evaluate?

    I did not evaluate other options before choosing Writer.

    What other advice do I have?

    Writer is pretty much reliable in about six to seven out of ten cases because it has very good suggestions, but sometimes minor adjustments have to be done before the final message is conveyed.

    My advice to others looking into using Writer is to focus on content and use quality and consistency in writing. They should definitely start using Writer.

    I gave Writer a rating of nine out of ten.

    Feven S.

    Essential Tool for Legal Studies, Yet Sometimes Too General

    Reviewed on Jun 16, 2026
    Review provided by G2
    What do you like best about the product?
    I appreciate that WRITER has become essential to my daily study routine. It has helped me break down complex legal concepts, making them much easier to grasp. I find it incredibly helpful for generating practice questions for memorization and directly answering my questions as I prepare for my PAR exam. WRITER has been an incredible help in this process and makes reviewing more manageable. I use this AI for breaking down different complex issues as well as legal analysis and legal cases. The initial setup process was straightforward, and I encountered no challenges.
    What do you dislike about the product?
    Sometimes, it doesn't evaluate as I want, and its explanations can be a bit too general. I still need to double-check with my textbook or key materials. Occasionally, it takes a few seconds to generate a response when I'm working with longer legal issues.
    What problems is the product solving and how is that benefiting you?
    WRITER breaks down complex legal concepts, simplifying them for easier understanding. This has made my academic life more enjoyable and essential for my daily study routine.
    Diem S.

    Flexible, Content-Centric Tool with Pricing Hurdles

    Reviewed on Jun 11, 2026
    Review provided by G2
    What do you like best about the product?
    I like how WRITER can take my suggestions and go back to make modifications until I'm happy with the end result. It's great that there's no setup required; I just input my content and tell WRITER what needs to be done. The ease of use is a big plus for me.
    What do you dislike about the product?
    What doesn't work as well for me is the pricing and licensing model. You have to buy a license that only allows a certain number of words. If you use up all those words, you have to buy another license in order to use it. There's no ability to buy additional words, and there's no function where the words, if unused from month to month, roll over to the next month.
    What problems is the product solving and how is that benefiting you?
    I use WRITER to create long-form content like ebooks, newsletters, and infographics.
    Anonymous

    Detailed and Flawless Responses with WRITER

    Reviewed on Jun 02, 2026
    Review provided by G2
    What do you like best about the product?
    I use WRITER to grasp concepts and understand practices of religion or culture to implement into my daily life. WRITER solves problems for me by providing detailed responses and completing all my asks without limitation. I like its fast responses and the amazing quality of the responses. The physical representations of things I ask it to create for my clothing brand look flawless. The initial setup was perfect.
    What do you dislike about the product?
    The logo could be flashier
    What problems is the product solving and how is that benefiting you?
    WRITER provides detailed responses and completes all my requests without limitations, helping me grasp concepts and practices of religion or culture for daily life.
    Marketing and Advertising

    Accurate, Smooth Writing AI with Fewer Hallucinations—Perfect for Writers

    Reviewed on Jun 01, 2026
    Review provided by G2
    What do you like best about the product?
    I think the AI is much better than the open-source AI tools out there. It is more accurate with fewer hallucinations. The writing is also a lot smoother and less repetative. I think this is the perfect tool for writers.
    What do you dislike about the product?
    I don't really have anything I don't like.
    What problems is the product solving and how is that benefiting you?
    For me, there are some aspects of writing that I'm not great at, such as headlines and conclusions. WRITER helps me brainstorm ideas on those, making my own writing stronger.
    Financial Services

    Highly Intuitive Interface with Near-Perfect First-Try Output

    Reviewed on May 28, 2026
    Review provided by G2
    What do you like best about the product?
    Its highly intuitive interface makes it easy to quickly understand what I need, and it gives me output that’s very close to right the first time.
    What do you dislike about the product?
    It could be a bit more intuitive in understanding the end objective behind my requests and in proactively suggesting solutions. For example, I asked Writer AI to create a website for me, so it should have understood that I would also need a hosting solution and could have suggested that upfront. Instead, I had to explicitly ask it to provide possible options for free hosting of the web page.
    What problems is the product solving and how is that benefiting you?
    I’m not an expert in coding at this point, although I did code about 18 years ago. Still, I’m able to realise my dreams—like building a website to showcase my singing trophies along with all the other details—without needing to write even a single line of code. This is enabled by Writer AI. Maintaining the site also feels much easier now, since Writer AI saves the complete session and understands the context. That’s a great benefit for me in these ways.
    Leisure, Travel & Tourism

    Effortless Results with Conversational AI Prompts

    Reviewed on May 27, 2026
    Review provided by G2
    What do you like best about the product?
    I like the ease of getting good results with conversational prompts for AI - no need to labour over too fine details, the model understands what I need pretty easily.
    What do you dislike about the product?
    As I am a beginner at using it, I still find it very complex and some features seem a little bit hidden. The learning curve can be quite high at the beginning until you get the hang of how to develop your skills & playbooks.
    What problems is the product solving and how is that benefiting you?
    Writer definitely helps save time, produce polished insights for product development and ecommerce needs, and is very helpful with complex modelling and analytics. This is freeing up more space for me to think deeply and get more done. The BigQuery integration we are currently testing is also very promising in unlocking additional value from our GA4 data.
    Pratiksha T.

    Great Styleguides and Transcription, But Creativity and Hallucinations Need Work

    Reviewed on May 26, 2026
    Review provided by G2
    What do you like best about the product?
    Custom Styleguides and Voices, transcription,
    What do you dislike about the product?
    not as creative writing and also a lot of hallucinations
    What problems is the product solving and how is that benefiting you?
    helping style writing as per AP guidelines and also transcribing interviews