Hootsuite
HootsuiteReviews from AWS customer
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Useful overall, a few hiccups
What do you like best about the product?
Hootsuite makes it easy to monitor and post to social platforms, is very user friendly and simple to understand. They keep up with evolving platforms and changes, in addition to having a blog that is very resourceful.
What do you dislike about the product?
I find that when scheduling posts Hootsuite can be glitchy, certain user tags will not link or posts will not go live at scheduled times.
What problems is the product solving and how is that benefiting you?
Mostly I think Hootsuite helps with scheduling, it allows you to schedule your content and not have to worry about it. This is especially useful on weekends or busy days.
Recommendations to others considering the product:
Definitely worth a trial based on your needs.
One word: clunky
What do you like best about the product?
Hootsuite is great for managing all your social channels from one convenient place. The best part about it is having everything in one place.
What do you dislike about the product?
Hootsuite is extremely clunky in terms of the actual platform. It can run slowly and is not the best for posting unique content to various channels.
What problems is the product solving and how is that benefiting you?
It’s allowed us to easily monitor our social channels and competitors.
Hootsuite
What do you like best about the product?
The ability to plan ahead by yourself or with your team to ensure that you are promoting via social media.
What do you dislike about the product?
how each platform is different when it comes to posting
What problems is the product solving and how is that benefiting you?
The ability to plan ahead, set it, and forget it
It gets the job done, but it's not exactly intuitive
What do you like best about the product?
I like that It is easy to schedule posts for all of my social platforms. I like that is shrinks my links for me and that it gives me a character count down for each of the platforms I've selected so that i know when I've reached their max. I like the ability to customize tabs and dashboards with streams.
What do you dislike about the product?
I very much dislike that support is so difficult to get in touch with. You have to submit a form or tweet them.... and don't expect a response within 24 hours. Which means if they don't understand your question the first time you ask.... you're looking at several days before you get the help you need. My specific experience, I set up my account logging in through Facebook so it assigned an invalid email to my profile. It took about 3 days of sending a message and waiting for a response before Support was finally clear on my VERY simple ask "to update my account email from ___ to ___". Then instead of updating my current accounts information, he created a new account with my email ..... :( So there was more back and forth to follow to get that cleared up.
I also don't like that certain streams and features are only available for twitter. For example, I love that I can set up a stream to see my new twitter followers, or any mentions on twitter. But I'd like to do that for my Facebook and LinnkedIn, especially since the accounts I manage are company accounts. I'm not sure if it's a restriction with the social platforms, or if Hootsuites has a special deal with twitter, but it's maddening. It's also not obvious that certain features are not available. You have to dig and search, and ask the help center, and dig some more before you come to the conclusion, that it's probably not possible.
Another point of frustration is their "apps" for integrations. I tried to install their free app for Slack. It told me that I didn't have permission since I wasn't a slack admin and to send a message to one of the admins. That afternoon me and the admin followed the instructions to look for the Hootsuite app to install inside of slack.... and it did not exist. I'm guessing this is another one of those features that they don't make explicit is how to use it. So after wasting way too much time trying to figure it out.... we decided to use Zapier for integrations.
I also don't like that certain streams and features are only available for twitter. For example, I love that I can set up a stream to see my new twitter followers, or any mentions on twitter. But I'd like to do that for my Facebook and LinnkedIn, especially since the accounts I manage are company accounts. I'm not sure if it's a restriction with the social platforms, or if Hootsuites has a special deal with twitter, but it's maddening. It's also not obvious that certain features are not available. You have to dig and search, and ask the help center, and dig some more before you come to the conclusion, that it's probably not possible.
Another point of frustration is their "apps" for integrations. I tried to install their free app for Slack. It told me that I didn't have permission since I wasn't a slack admin and to send a message to one of the admins. That afternoon me and the admin followed the instructions to look for the Hootsuite app to install inside of slack.... and it did not exist. I'm guessing this is another one of those features that they don't make explicit is how to use it. So after wasting way too much time trying to figure it out.... we decided to use Zapier for integrations.
What problems is the product solving and how is that benefiting you?
It saves me time on scheduling and managing my social posts.
Recommendations to others considering the product:
Don't login using a facebook or social account to create your profile. If your username is not a valid email address... it's a nightmare trying to update that information in your profile.
Hootsuite is good for teams, not so good for soloprenuers
What do you like best about the product?
The ability to connect multiple users to multiple social media business accounts.
What do you dislike about the product?
The time it takes to input data for distribution to multiple social media accounts is more than if you just posted/scheduled to each account separately.
What problems is the product solving and how is that benefiting you?
I've not found Hootsuite to be particularly helpful as I am a solopreneur. I used it for some time and decided not to continue using it. However, another company I have worked for used Hootsuite and it was helpful as a collaboration tool.
Great for both sales and marketing team
What do you like best about the product?
Hootsuite is mostly used by marketing managers, although in our team sales managers are using Hootsuite too. The platform has a very good analytics that gives me a lot of insights about our customers, their preferences, time when they are online etc. It helps to improve my communication with current and potential customers.
What do you dislike about the product?
They do not have a decent lead generation feature. It'd be great if I could add registration or purchase button (not just link) in our posts.
What problems is the product solving and how is that benefiting you?
Learning more about our customers behavior and preferences
Recommendations to others considering the product:
Use the Hootsuite not just for automated social media posting, but also as an analytic tool
Accessibility made easy!
What do you like best about the product?
Success in monitoring social media accounts, improving your presence, tracking preferences and providing valuable contribution.
What do you dislike about the product?
Expense if you choose to go past the free url option, and expensive for teams to open a level together.
What problems is the product solving and how is that benefiting you?
By tracking your social accounts, you can hear directly from consumers about what they like or dislike about your product or service, which can give you information on how you might improve. Being part of the conversation on social media can give you an edge because you're talking with your customers and learning from them, instead of guessing at what they want.
Recommendations to others considering the product:
Stick with it !
Amazing!
What do you like best about the product?
I like the ease of use, this is truly an easy software/website to use. It’s very user friendly and simple.
What do you dislike about the product?
I have experienced a few problems when it comes to posting across the same post across different social media pages, but it’s nothing that a few simple tweaks can’t fix, just a tad bit of a time consuming frustration, nothing major.
What problems is the product solving and how is that benefiting you?
Using Hootsuite has allowed us to load up and schedule posts on social media during peak hours. It allows us to interact with people versus spending time posting and creating content. We can create the content in advance.
It has its pros and cons
What do you like best about the product?
One of the aspects I liked best about Hootsuite is that it showed comments, replies, and likes from our followers so that I did not have to keep track on each platform. That was very helpful!
What do you dislike about the product?
On several occasions our Instagram posts failed to be published despite Hootsuite confirming it was posted. It became a hassle to always have to check on it.
What problems is the product solving and how is that benefiting you?
We were using it for streamlining social media posts across platforms, but the benefits did not outweigh the troubles we were encountering so we went in a different direction.
Hootsuite is good but not great
What do you like best about the product?
I like that it is linked to multiple accounts
What do you dislike about the product?
The interface could really use a face lift, and they should integrate more analytics, more features with Instagram and Facebook. They should help you target your audience and promote your posts.
What problems is the product solving and how is that benefiting you?
More easily communicating with our users through all social media platforms
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