We installed LogicMonitor as a SaaS-based solution, and we have an agentless approach. We are monitoring the overall interface and not just the network devices. I am looking after the network devices only.
Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
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A feature-packed solution with excellent stability and a notification system
What is our primary use case?
What is most valuable?
LogicMonitor is good for getting a full view of your topologies. They have LiveMaps, which give you a visual representation of your infrastructure. They also have a great notification system. If something goes wrong, you'll be automatically notified. LogicMonitor also integrates with ServiceNow, so you can easily get alerts in those systems.
Another thing I like about LogicMonitor is their dependency metrics. This means that if one device goes down, you won't get alerts for other devices that depend on it. This helps you to quickly identify and resolve problems.
Overall, I think LogicMonitor has a lot of great features. However, I do have some concerns about the deployment process. It's not as straightforward as it could be. Additionally, some of the workflow automation features require scripting knowledge, which can be a barrier for some users.
What needs improvement?
LogicMonitor has good features, but the ease of use is a little bit confusing. Additionally, we are looking for workflow automation, which is a little bit tricky for LogicMonitor. But we are still exploring more and do not have detailed training in LogicMonitor.
Moreover, the deployment process needs improvement. The thing is the deployment or whatever the standard deployment should be implemented here. That is not fine-tuning.
In my personal opinion, for workflow automation and other stuff, we have Python or scripting knowledge, and that part is very tricky. Whenever we try to call the service or the LogicMonitor team, and we open a ticket, it is chargeable.
In future releases, we would like to see a configuration backup manager. A feature that automatically backups the device configuration will help us. So, instead of going with another third-party tool, this will be good.
For how long have I used the solution?
We have been using the product for two years.
What do I think about the stability of the solution?
The stability is very good. We have a SaaS-based solution and a cloud-based solution. We never experienced any kind of downtime from them. So, that part is very good.
What do I think about the scalability of the solution?
It will be good because whatever knowledge I have with LogicMonitor is limited. I have not been able to fully explore LogicMonitor because of the scripting and other overflow automation concepts. Even courses are not available on working data. So, basically, working on the courses is available for free. I really didn't deep-dive into LogicMonitor.
In our organization, the regional office, we have two major regional offices in the USA, Kansas City, and Mumbai. So, Mumbai's count is 2,000, and Kansas City's is 4,000.
Almost all use LogicMonitor, which would include branch offices as well. So, more than 100 branch offices. We are monitoring one key code universal, and the rest of the branches have separate networks and accesses.
I would rate the scalability of this solution an eight out of ten.
How are customer service and support?
The technical support is very good. But the only thing is that if you have some issues with the particular script writing and some customized reports, we have to open the case with them, and that is chargeable. That is what the subscription part is, and what the agreement between our organization and LogicMonitor is, I don’t know. Our dedicated SME handles it in the USA office.
So, if we want to open a case with them, we go to our SME, and they will try to resolve the issue. If not, then it will be chargeable. Last time, we raised some queries, and my management told me that if the query is not solved, open a case, and it will be chargeable.
Which solution did I use previously and why did I switch?
I have been working with SolarWinds for more than four years. So, I can talk about SolarWinds. SolarWinds is good for network monitoring. It has reporting of topology diagrams and all this stuff that we can get over there. Also, a bandwidth analyzer is available, which is a very handy tool. There is also configuration management, which is like an add-on basis. So that is good. But with the recent incident with SolarWinds, it is no more secure. If you wanted an on-premises solution, then probably go with ManageEngine or SolarWinds. But when looking for cloud-based, we thought LogicMonitor will be good for us. We only have to check and gain some knowledge on whatever they provide, the knowledge portal or training. So, that is part training for us.
How was the initial setup?
The team in the USA or the partner who implemented LogicMonitor earlier is not in the proper shape of architecture or deployment. So, it's got some issues with the network device group and servers. So, all are messed up. We decided to fine-tune the hardening of this LogicMonitor.
Personally, the way we implement it here. I feel it is not easy to use.
The solution is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing for LogicMonitor a six or seven out of ten, where one being cheap and ten being expensive.
What other advice do I have?
The thing is that some features are there, but we have, like, incompetency to add up that feature. So, the product is feature-packed. But some of the features we have to explore still.
Overall, I would rate LogicMonitor an eight out of ten.
Global Infrastructure New LM Customer
What do you like best about the product?
The dashboards are a quick way to see red / green status and other issues.
What do you dislike about the product?
Some customizations are limited on the main dashboard.
What problems is the product solving and how is that benefiting you?
Ability to see issues with servers without logging into the server.
A Complete Network Monitoring Solution
What do you like best about the product?
It is one of the best monitoring solution and the best is it is a Saas base solution, not requiring additional hardware for the deployment, and support cloud and on-premises infrastructure. Logic Monitor offers agent-less monitoring of all the network devices, and applications and provides clear visibility of device logs. also, it can auto-discover the devices in the network, and visualize the network. overall it is a complete monitoring solution.
What do you dislike about the product?
it is the best monitoring solution nothing dislikes.
What problems is the product solving and how is that benefiting you?
It helps us in troubleshooting network issues faster and sends alerts on the incidents. after deploying we are able to manage on-premise and cloud infra from a single portal.
Use cases are vast, any environment can benefit from LM
What do you like best about the product?
The amount of monitoring capabilities and the web portal functionality/uptime is exceptional. We have been using LM on a global scale utilizing vm collectors and have not had one portal outage. the scale of our environment is ~2500 devices that we monitor and the portal performance and load times are exceptional.
What do you dislike about the product?
downsides of using logicmonitor is the learning curve and resources needed to manage it in order to make it a valuable tool. That is by the nature of monitoring in general so the downsides are minimal when comparing to other vendors.
What problems is the product solving and how is that benefiting you?
Visibility into our network that we simply cannot get out of a static CMDB. Actionable alerting and customized alert routing fits all of the complex needs for global network monitoring and alerting.
Great product for all your IT monitoring needs
What do you like best about the product?
One of the standout features of LogicMonitor is its effortless setup process. Within minutes, I was able to connect and monitor multiple devices, servers, and cloud environments without any technical hurdles. The platform's auto-discovery capabilities proved invaluable, automatically detecting and adding relevant devices to my monitoring infrastructure. This streamlined approach saved me considerable time and effort.
The sheer breadth of supported technologies impressed me greatly. LogicMonitor caters to a wide range of systems, including servers, networks, applications, databases, and even cloud platforms like AWS and Azure. Regardless of the complexity or diversity of your IT environment, LogicMonitor's versatile monitoring capabilities ensure that no critical component is left unmonitored.
The sheer breadth of supported technologies impressed me greatly. LogicMonitor caters to a wide range of systems, including servers, networks, applications, databases, and even cloud platforms like AWS and Azure. Regardless of the complexity or diversity of your IT environment, LogicMonitor's versatile monitoring capabilities ensure that no critical component is left unmonitored.
What do you dislike about the product?
User Interface Customization: While LogicMonitor offers some level of customization, particularly with dashboards and reports, there is room for further enhancement in terms of user interface customization. Providing users with more flexibility to personalize the interface layout and design according to their preferences would be a valuable addition
What problems is the product solving and how is that benefiting you?
LogicMonitor's unified monitoring approach consolidates data from various sources into a single pane of glass, providing a holistic view of my IT infrastructure. The intuitive dashboard design and visualization options made it easy to analyze metrics, spot trends, and identify potential issues before they impacted business operations. The platform's proactive alerting mechanism ensured that I received timely notifications, enabling me to address problems promptly and minimize downtime.
Infrastructure Monitoring at its best
What do you like best about the product?
Easy to use and best for the Infrastructure monitoring
What do you dislike about the product?
Application monitoring is not up to mark
What problems is the product solving and how is that benefiting you?
Infrastructure monitoring
Solid platform that is allowing us to scale across our current and future technologies
What do you like best about the product?
The Deployability, the Capability and Flexibility of the platform as a whole
What do you dislike about the product?
Inconsistent UI (Although this is transitional) Once customised heavily, training material becomes of less use, as expected
What problems is the product solving and how is that benefiting you?
The monitoring and visibility of our estate as we enable our clients to move on their digital transformation journey.
LogicMonitor: Streamlined Monitoring Solution Empowering Digital Success
What do you like best about the product?
Comprehensive Monitoring: With LogicMonitor, customers may follow and examine many elements of their digital infrastructure, such as servers, networks, apps, and cloud services. Organizations may get a holistic perspective of their surroundings and quickly spot possible problems thanks to this all-encompassing strategy.
LogicMonitor is renowned for its intuitive user interface, which is simple to use and comprehend for both technical and non-technical users. The dashboard offers a consolidated and resizable view of crucial metrics, warnings, and insights, making monitoring and troubleshooting more effective.
Scalability and Flexibility: LogicMonitor is created to grow seamlessly, supporting establishments of all sizes, from start-ups to global corporations.
LogicMonitor is renowned for its intuitive user interface, which is simple to use and comprehend for both technical and non-technical users. The dashboard offers a consolidated and resizable view of crucial metrics, warnings, and insights, making monitoring and troubleshooting more effective.
Scalability and Flexibility: LogicMonitor is created to grow seamlessly, supporting establishments of all sizes, from start-ups to global corporations.
What do you dislike about the product?
Cost: According to some customers, the cost of LogicMonitor might be rather exorbitant, especially for smaller firms or organizations with tighter budgets. Although LogicMonitor offers a wide range of functions, prospective customers should assess their unique monitoring needs and consider the price structure before choosing the platform.
Beginners may find the first setup and configuration procedure a little challenging, even though LogicMonitor's user interface is typically pleasant. This is especially true for users unfamiliar with monitoring tools or with minimal technical knowledge. The platform's numerous customization choices and feature-rich design may provide a learning curve for certain users.
Customization Restrictions: Despite the extensive selection of monitoring templates and customization possibilities offered by LogicMonitor, some customers have called for even more adaptability.
Beginners may find the first setup and configuration procedure a little challenging, even though LogicMonitor's user interface is typically pleasant. This is especially true for users unfamiliar with monitoring tools or with minimal technical knowledge. The platform's numerous customization choices and feature-rich design may provide a learning curve for certain users.
Customization Restrictions: Despite the extensive selection of monitoring templates and customization possibilities offered by LogicMonitor, some customers have called for even more adaptability.
What problems is the product solving and how is that benefiting you?
Organizations seeking simplified monitoring capabilities might greatly benefit from LogicMonitor. Here are some of the main issues that LogicMonitor resolves and how it is benefiting me, along with the advantages that result from doing so:
1) Infrastructure insight and Proactive Monitoring: Issue: Businesses frequently struggle to acquire complete insight into their intricate digital infrastructures, which creates blind spots and makes it difficult to recognize problems before they get out of hand.
Solution: A consolidated and comprehensive view of infrastructure performance is provided by LogicMonitor, allowing for real-time monitoring of servers, networks, applications, and cloud services. This proactive monitoring strategy aids in detecting abnormalities and possible issues early, limiting downtime and its effects on crucial activities.
2) Efficient Root Cause Analysis and Troubleshooting
Problem: Troubleshooting performance problems may be time-consuming and difficult, frequently leading to extended downtime and higher IT support expenses.
Solution: LogicMonitor's robust analytics and diagnostic tools enable customers to identify the root causes of performance deterioration or disruptions swiftly.
1) Infrastructure insight and Proactive Monitoring: Issue: Businesses frequently struggle to acquire complete insight into their intricate digital infrastructures, which creates blind spots and makes it difficult to recognize problems before they get out of hand.
Solution: A consolidated and comprehensive view of infrastructure performance is provided by LogicMonitor, allowing for real-time monitoring of servers, networks, applications, and cloud services. This proactive monitoring strategy aids in detecting abnormalities and possible issues early, limiting downtime and its effects on crucial activities.
2) Efficient Root Cause Analysis and Troubleshooting
Problem: Troubleshooting performance problems may be time-consuming and difficult, frequently leading to extended downtime and higher IT support expenses.
Solution: LogicMonitor's robust analytics and diagnostic tools enable customers to identify the root causes of performance deterioration or disruptions swiftly.
Great product for monitoring logs and containers
What do you like best about the product?
It's ability to find the logs and anamolies in a fraction of second that too by reading millions of lines is amazing.
What do you dislike about the product?
Nothing much to dislike but some of of the features like connection of backend database etc can be added to further enhance the product.
What problems is the product solving and how is that benefiting you?
Cloud infrastructure monitoring and reading log files across multiple systems was a huge task and multiple human intervention was required all the time. We are amazingly thankful to the product developers.
LogicMonitor the outstanding software
What do you like best about the product?
I like several aspects of LogicMonitor and they include the following:
Comprehensive monitoring capabilities.
Its proactive alerts and notifications.
Its customization aspects.
Comprehensive monitoring capabilities.
Its proactive alerts and notifications.
Its customization aspects.
What do you dislike about the product?
It has has several downsides which include:
The customization process is complex.
It needs internet connection to be used.
The pricing is sometimes high for some people which is discouraging.
The customization process is complex.
It needs internet connection to be used.
The pricing is sometimes high for some people which is discouraging.
What problems is the product solving and how is that benefiting you?
Lack of sufficient monitoring.
This has the following benefit where early recognition and taking of precautions can be done.
This has the following benefit where early recognition and taking of precautions can be done.
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