Infrastructure Monitoring and Observability Platform

We have both on-premises and cloud resources as well as network resources. Everything monitored for my client, which I cannot disclose, is done by LogicMonitor itself. The endpoint website monitoring is also done via LogicMonitor.

What I appreciate about LogicMonitor is that it has a number of data sources and data points, which they call LogicModules. One thing that is not available in many other monitoring tools is the level of customization I can do with it. Even at the ground level, I can go into a very particular data point for a single instance and change the metrics for monitoring. The granularity is something that is not provided by many great products, but this one offers it.

The insights from LogicMonitor affect my understanding and management of digital services in my organization as we heavily rely on the insights from LogicMonitor. It cannot go without human verification, obviously, but the insights it gives and the alert notifications which top talkers have generated are easy to portray to clients, to the C-suite, and to executives to make them understand where the bottleneck is and where I am utilizing more resources or where resources are not needed. This helps in cost-cutting as well.

The main area for improvement is that if LogicMonitor's UI were a bit more user-friendly, that would be more useful. Not many people can easily understand the data sources and data points. New joiners on my team cannot get away with it very easily without proper training. LogicMonitor is not as intuitive as Blue Coat or SolarWinds in this regard. You will have to go through the LMCP or you have to pursue complete training, after which you will be able to understand and use it.

I have been using LogicMonitor for the last 2.5 years.

Regarding stability, I have experienced downtimes when LogicMonitor upgrades the portal completely, but it is well-informed in advance and there are collector updates that occur during that time. For half an hour, we will not see any insights or miss any alerts and insights, but they inform us well in advance and they do not do it during business hours. I have not seen any downtime that extends more than what they have decided.

I do not find any scalability issues with LogicMonitor so far.

I personally used LogicMonitor technical support directly, and there were no third parties involved such as partners or consultants. LogicMonitor provided a dedicated team to support us. They have a 24/7 team who were always available during setup, and we had numerous meetings and calls to help us understand the setup and how the tool works. On a scale of 1 to 10, where 10 is the best, I would rate the tech support and customer service team as a nine. They are always responsive apart from weekends or public holidays when they take a bit more time, but otherwise, they are quick.

Apart from LogicMonitor, I work with other monitoring solutions and previously used different solutions for monitoring. I have used SCOM and SolarWinds majorly, and a number of others in my previous organizations. However, primarily here with my client, it is LogicMonitor itself.

When reflecting on the initial setup of LogicMonitor, I found that whenever we onboarded, we had a support person and a complete team assisting us for the first initial few days. This was necessary. Anyone without any prior knowledge of LogicMonitor would not be able to figure it out as it is quite different from other monitoring tools, particularly regarding the granularity I mentioned. LogicMonitor provides complete support for migration, setup, and initiation, which is helpful. However, any company wanting to onboard with LogicMonitor alone will find it difficult if they attempt to do so without support.

I personally used LogicMonitor technical support directly, and there were no third parties involved such as partners or consultants. LogicMonitor provided a dedicated team to support us. They have a 24/7 team who were always available during setup, and we had numerous meetings and calls to help us understand the setup and how the tool works.

I have seen return on investment and measurable benefits with LogicMonitor by creating a report on how many resources we are actually using and what the billing should be. I ensure that no unnecessary resources are being monitored just to create unnecessary billings.

We have been utilizing the Dynamic Service Insights feature for real-time visibility for reporting purposes, and we are still to onboard and still to use the diagnostic features which LogicMonitor provides. We are still using the traditional way to diagnose with our teams rather than having LogicMonitor handle the diagnostics.

LogicMonitor's AIOps for diagnosing root cause analysis and orchestrating remediation is quite new for us. The LogicMonitor Plus subscription has now given us Edwin AI, and we are still struggling to get this completely legalized for work. Not all AI features are being used yet. When we gain more knowledge about it, probably in a year from now, we will start using Edwin AI.

The impact of LogicMonitor on my team's mean time to resolve incidents has been great. We find a number of points which create lots of top talkers, perhaps something which creates unnecessary noise with alerting. LogicMonitor flags that on its own, which is quite helpful on a monthly or weekly basis. We focus on lowering MTTR from a monthly basis for each team that works on LogicMonitor.

Regarding missing features, the diagnostic features for Edwin AI are something I am really looking forward to. I am handling LogicMonitor for my client solely right now, with a few other peers. Edwin AI would help resolve lots of server issues and diagnose them to minimize MTTR.

The challenges I have faced in gaining complete visibility across my hybrid infrastructure with the Envision platform are that LogicMonitor started about 2.5 years ago and I struggled a lot to get the teams onboarded on it. Nobody would let go of traditional ways such as AWS monitoring to get onboarded with LogicMonitor, as there is a cost per resource added. The reports it fetches, the insights it gives, and the future forecasting have always been very helpful. We have around 10,000 plus devices from a server point of view, and it is ever increasing. Still, we have many on-premises devices from third parties which are still not on LogicMonitor. We can only hope that those teams agree to onboard as well.

If organizations would like to monitor on-premises and cloud infrastructure, many have different tools for cloud and on-premises devices and differently for network devices as well. That can be cumbersome as the data points and ratios are different. If they would like everything in one place, they should go with LogicMonitor. It handles it pretty well. If they need any deep dive for NOC operations and network devices, they can incorporate another app above it, but for everything all in one place, LogicMonitor is good with it. I would rate LogicMonitor as a product and solution eight out of ten.

My main use case for LogicMonitor is to monitor all the networking devices deployed in our on-premises network.

Whenever the network goes down, I receive an alert from LogicMonitor indicating that a node or device is down, which allows me to check and troubleshoot the device physically or review the logs to determine the issue, how many packets were dropped, and other relevant details.

LogicMonitor provides me with the total number of devices present in the network and allows me to see how it monitors the networking scenario.

LogicMonitor offers the best capabilities, including capturing the node status, checking whether the network is down or up, and seeing how the network is actually working.

I can create customized widgets in the dashboard, which helps me check on networking equipment whether they are servers, switches, Layer 3 devices, access devices, printers, or anything else. If any device goes down, it alerts me immediately.

In LogicMonitor, I can view the node, configure it, manage the bandwidths, and if a node is down, I can manually change the path.

After deploying LogicMonitor, I can get information about the device condition within one to two seconds and receive alerts. Yellow alerts appear first, and when they exceed a set interval of time, red critical alerts come through, which helps my organization check on critical issues.

The alerts and emails sent to customers could be improved and delivered more directly.

The interface is acceptable, and I do not have any suggestions for it.

SNMP configurations and deployment guides could be more user-friendly for engineers deploying the solution.

I have been using LogicMonitor for one and a half years.

The main challenge occurs when LogicMonitor goes down while the physical device is actually up. Sometimes physical devices are functioning properly, but LogicMonitor is unable to detect this, which results in unnecessary ticket generation that my team must address.

Occasionally, the monitoring does not function properly, and minor issue tickets are generated unnecessarily, requiring my team to resolve them.

LogicMonitor is a properly scalable solution.

Customer support is good and they respond on time, though they could improve their services further.

We were previously using SolarWinds, though I was not fully aware of its complete capabilities. My company switched to LogicMonitor with the decision that it would reduce downtime.

I have seen a return on investment for the employees involved. When manual work was being performed, downtime was very high and significantly impacting the business. After deploying LogicMonitor into the hybrid cloud environment, money was saved. Ultimately, LogicMonitor saves my organization time. Deploying LogicMonitor into the hybrid cloud in our setup achieves both objectives of saving money and saving time.

For licensing, I raise queries and take approval from the owner or client. They handle the licensing portion and manage pricing decisions. Clients care about the pricing, and they provide the license for us to work with.

I am still exploring the AI capabilities of LogicMonitor and learning about cloud solutions. Dynamic services does not interrupt my work, and I follow its processes accordingly.

LogicMonitor has helped me resolve issues faster. As alerts come through, I directly check the interfaces or nodes that are down, and I examine the mean time to resolution to determine how I can bring the device back up. I can also push configuration changes if a device is completely down, which is the best part.

When using LogicMonitor, I recommend creating customized widgets according to your specific problems and solutions, and placing all critical nodes on the same dashboard for proper monitoring.

LogicMonitor partners with us and checks everything including business support and customer satisfaction alongside the timeframes in which clients can be satisfied.

My overall review rating for LogicMonitor is nine out of ten.

LogicMonitor automation is outstanding, as it automatically detects new systems on our server and sets them up to protect against security threats. It lets our team spend more time on important projects instead of tedious, repetitive tasks and helps us avoid costly mistakes.

It keeps our system secure and bug-free. It stops outside access to our systems immediately. Automation has reduced the manual work significantly, which lets our team members focus on more strategic projects instead of repetitive tasks.

It's easy to use even for non-technical users. It gives us live cost tracking. It is scalable and grows with us. It alerts early in case of any issues or threats.

It has limited access to financial resources.

I have used the solution for four years.

We did not use any other alternative other than LogicMonitor.

LogicMonitor has helped us with a lot of issues, including budgeting and security issues, so I would highly recommend it.

We considered Dynatrace.

The alerting automatically creates and routes tickets in our ITSM system, which saves us a ton of manual work.

In my daily work, I monitor all kinds of servers and websites through LogicMonitor. It depends on the particular use case or the client requirement, and it involves all kinds of alerts related to the resources that a computer uses: CPU, memory, and networking.

I don't think anything unique exists about my main use case for LogicMonitor; anyone who uses LogicMonitor uses it in the same way, with only the types of alerts configured being different.

I don't have any numbers to share, but I can say, with my experience, the incident volume has dropped by about 30%, maybe more.

I find the UI of LogicMonitor is pretty good compared to other tools I've used, and we do use the reports for internal reviews and root cause analyses. I find it very clean.

LogicMonitor can be improved by reducing the number of false positives it generates and by enhancing the application monitoring part, which does not work well; Dynatrace still dominates the industry for that.

My main use case for LogicMonitor is managing network and switches. We have set up our office in various sites around the world, and LogicMonitor helps us in monitoring the switches, the overall network, the ISP's state, and everything about the network. It's all managed by LogicMonitor.

If there are any alerts or if any switch goes down, we get an instant email through ServiceNow to our mailbox.

The best features that LogicMonitor offers include integration with various platforms and the UI. LogicMonitor has positively impacted my organization by reducing network monitoring time and the overall time spent on reviewing the switches and network-related concerns.

Now we simply rely on the alerts, the emails, the priority of those alerts, the warning, and the severity; everything is managed by LogicMonitor. We don't have to work extensively on it anymore. We rely on the tool and the triggers.

I think if LogicMonitor offered a desktop app or something that can be installed on the machine, it would be really helpful.

Additionally, it times out after every couple of minutes, perhaps 20 or 30 minutes. If there were a way that it could continue running, whether as an app or as a site in the background, that would be helpful.

I have been using LogicMonitor for 2.5 years.

LogicMonitor is stable.

LogicMonitor's scalability is good; it is something that we can work on, and as I already mentioned, we are still working on it.

My experience with pricing, setup cost, and licensing was all feasible; it wasn't that expensive.

My advice to others looking into using LogicMonitor is to go for it and use it; it's worth trying.

Dynamic Service Insights doesn't affect us in any way; it's just that the overall concept of managing the networks is working fine for us. LogicMonitor doesn't help in resolving MTTR; it only manages the network and gives alerts if there is an issue. Once there is an issue, if it's something that can be resolved onsite, we have to send engineers onsite. The ticket resolution is not managed by LogicMonitor. I'm not sure exactly how the cost was saved, but it has helped us in terms of viewing the network from one single tool. We don't have to keep switching from one to another. We have given access to more than 10 or 15 employees already, with two from network and the rest from the other teams.

My overall rating for LogicMonitor is 9 out of 10.

I am using LogicMonitor for accessing devices in real time to monitor any critical or major alerts. We use LogicMonitor to map alerts to ServiceNow to generate tickets on a real-time basis. This is one of the excellent applications and portals I have used in my career, and it is a strong product for any enterprise, small, or medium-sized company that needs to handle or monitor large-scale devices, cloud devices, or servers.

Regarding the use of Admin AI for diagnosing root causes and orchestrating remediation, I have not yet implemented this. My cloud AI team or ECI AI team may be working on this capability. I need to investigate this further in the future. Currently, I use LogicMonitor for real-time monitoring to check for any critical outages occurring in networks or system servers. I can also fetch reports from LogicMonitor to obtain all the data for a particular client as needed for my company's perspective during data preparation. I refresh reports from LogicMonitor regularly, and I need to check further with my cloud team regarding the AI functionality. As of now, I am not using that option.

I use LogicMonitor for accessing devices in real time and monitoring any critical or major alerts. We map alerts to ServiceNow to generate tickets on a real-time basis. This is one of the excellent applications and portals I have used in my career. It is a strong product for any enterprise, small, or medium-sized company that needs to handle or monitor large-scale devices, cloud devices, or servers.

I can also use the old UI, which is still available to me where the setup is almost the same, although the overall interface is a bit older. Apart from that, there are no issues. We can set up the time zone in the application according to standards, such as EST or any other zone we require.

Based on my experience with LogicMonitor, I dislike a particular design aspect, and I am uncertain whether this design was created by my company or if it is a global configuration. For any particular client, we use network and system or server devices, and these are mapped in the resource or resource mapping group. For those resources of a particular client, we can access all the details, including all thresholds and real-time monitoring. For example, for a client using five network devices and five servers, they may have some ISP circuits or WAN circuits being used by that same client. Whether there is a single circuit or dual circuit depends on the environment or the client setup. We have to search in a different option within the same resource tab to access only those circuit details for all clients. It would be beneficial if there were an option available to add ISP circuit details for a particular client within the same platform, as that would save time accessing it.

When we open a particular monitoring tab in LogicMonitor, we have to open a duplicate LogicMonitor window in the same browser. Based on my understanding, this may be by design, but if it were possible to add those details within the same client environment or client setup in the same tab, that would reduce the time required to access or troubleshoot during any outage. Additionally, I found that LogicMonitor needs some improvement in threshold monitoring. For example, when we monitor a particular device with a temperature issue or high-temperature problem, sometimes I observe that in real time when I log into the device, the temperature shows something that does not accurately match what is displayed on the LogicMonitor platform. That needs fine-tuning.

I have been working with LogicMonitor for the last eleven months.

I have not experienced significant lagging, crashing, or downtime with LogicMonitor during the last eleven months. When I first started using this application, I used it for approximately one to one and a half minutes, and during that time LogicMonitor became unresponsive after refreshing the window. However, it returned to normal operation after that. That is my only experience with such an issue.

I have already mentioned that LogicMonitor is very scalable and useful for large enterprise networks and large enterprise companies. I can confirm that it can be very helpful for all companies.

I have not had to contact technical support yet. I completed a certification through my organization as part of the LM Getting Started Batch 2025 LogicMonitor Basic Training. I learned a lot from that training, including basic modules about LogicMonitor, which was helpful for gaining knowledge. I did contact my company's technical support or Enterprise Tools team when I found some issues such as multiple alerts flooding from LogicMonitor or if an alert had already been removed from the system but still appeared in LogicMonitor, and those issues were resolved. I have not yet contacted any LogicMonitor technical team directly.

Regarding alternatives to LogicMonitor, I can say that in my previous organization at Unify CX, I used PRTG as a monitoring tool, the PRTG Network Monitor. I have also used SolarWinds as a real-time monitoring tool. However, I can confirm that LogicMonitor is one of the best platforms for any organization to use for network, cloud, or system monitoring. It is user-friendly and the overall structural setup is very strong.

Regarding the initial deployment of LogicMonitor, I found it not very difficult, but the setup was quite new to me because I was using it for the first time. Within one or two days, I understood most of it, and as I continued using it more, I gained knowledge about everything, including the setup, access, how to check alerts, alert tuning in this setup, how to check if any alert is in SDT, checking graphs, and all the configurations we have in this setup. It is truly impressive.

LogicMonitor does not require any maintenance on my end. We do not involve ourselves in the maintenance, but there is a team in my organization called the Enterprise Tools Team (ETT). They handle the maintenance portion of the application. We do not have much involvement in it currently.

Regarding pricing, I do not know much about it. I do not have much knowledge about the pricing or how much it costs to a particular organization because I work as a NOC engineer, so my focus is to monitor the network and system components from LogicMonitor on a twenty-four-seven basis. I wish to know more if you want to share that information with me, but I do not have that knowledge currently.

Currently, there is a new UI option that is an advanced UI version for monitoring the application.

Regarding dynamic service insights for real-time visibility, I apologize, but I do not understand what you mean by dynamic service. Could you please elaborate a bit further? As of now, I am not using that service, so I cannot tell you elaborately about this topic. On a scale from one to ten, I would rate LogicMonitor as a nine overall because I cannot provide a ten, as there is always a chance to improve. My overall review rating for LogicMonitor is nine out of ten.