MaintainX
MaintainX, Inc.Reviews from AWS customer
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Maintain X has helped me become more efficient at my job.
What do you like best about the product?
Using reoccurring work order help streamline and track maintenance PMs. Purchase orders and easy to generate and can help track inventory levels. Very user friendly. Everyone has been extremely helpful with any and all questions or problems
What do you dislike about the product?
The biggest complain is the cost of the next size plan if you want more employees to use the software
What problems is the product solving and how is that benefiting you?
Tracking PO all in one place though one system. Streamlining work orders in a central place. tracking maintenance across multiple systems
All in one program with great user interface
What do you like best about the product?
It's hard to name one best thing. The user interface is easy to navigate for anyone with social media experience. Asset tracking is an excellent tool to keep up with equipment and items. The internal messaging feature is hands down one of the most useful things for teams. All in all, excellent software that fills the gaps.
What do you dislike about the product?
Do people fill this section out? Not sure this should be here.
What problems is the product solving and how is that benefiting you?
It helps manage work order flow, track what assets we have with less boots on the ground, and solid internal communication between staff about workflow.
Professional, Knowledgeable, and helpful Customer Service experience.
What do you like best about the product?
Maintain X system is easy to use and has the best customer service and implementation team to get you up and running. They help in multiple ways to get you the answers to any question you may have to include a chat message box which helps you immediately, to direct numbers to reach an actual person to help you with your account and even provides 24-hour support. We use this system every day, all day, and it has been easy to integrate with the company and the employees who utilize it daily. They offer so many features that there is not much that can't be accomplished with this work order system. It offers more features than we can use to be honest. So, there is room to expand if needed.
What do you dislike about the product?
The only complaint I have is that the live request portal doesn't automatically link the site's location on the work order unless you use the QR code for the locations which is not always feasible with our location since we are a large organization. I would love to see Maintain X create a drop-down menu so the requesting user can choose which location the work order is for. Otherwise, I have no other issues and am very happy with the choice to use Maintain X for our work orders.
What problems is the product solving and how is that benefiting you?
Maintain X helps me track the progress of each work order in real time. I can create reports that track the success of our facilities team members work on a daily, monthly, or yearly basis which is helpful to me to report back for our monthly meetings with CEO and senior staff.
Very easy to set up the CMMS
What do you like best about the product?
The user interface is very easy to understand. In addition we integrated our SCADA system to track equipment usage
What do you dislike about the product?
Customer support can be difficult to get answers to problems
What problems is the product solving and how is that benefiting you?
Decreasing downtime of equipment.
A huge improvement over our existing maintenance system
What do you like best about the product?
Everything is connected and at your fingertips. The availability to use the app wherever you are and attach pictures and documents easily.
What do you dislike about the product?
Some of the reports could be more customizable.
What problems is the product solving and how is that benefiting you?
Connecting our multi-site locations and giving us views and data into our maintenance practices / operational efficiencies that we did not have before.
Just started 6 months ago
What do you like best about the product?
Flexibility. Training. People. Their dedication to making sure you get everything setup and are trained. I started our free (test site), and had manually setup about 10 assets and some inventory parts. It was very simple to setup. The customer support to get our assets and inventory imports was fantastic, they pushed us to keep going with weekly meeting and what we need to accomplish by next meeting.
We use this everyday. All of our assets are in the system. Procedures are next as I setup out PM procedures and safety is also going to start using Maintain X for tracking all of there monthly checks. We did not have a big issue integrating as most of the issues have been.
We use this everyday. All of our assets are in the system. Procedures are next as I setup out PM procedures and safety is also going to start using Maintain X for tracking all of there monthly checks. We did not have a big issue integrating as most of the issues have been.
What do you dislike about the product?
One of the biggest issues we did have is the "FREE" users cannot do any type of work. I you want your techs to edit work orders, or generate work orders, you have have to pay for an user account. So for every tech you have you must pay for them. So the only thing good about Free accounts is that they can generate work requests and a few other sub tasks.
What problems is the product solving and how is that benefiting you?
tracking completed PM's.
Work orders - using them.
Inventory control
safety inspections
Work orders - using them.
Inventory control
safety inspections
Best experience I have had organizing and maintaining equipment.
What do you like best about the product?
Ease of use once fully implemented. As a maintenance manager I use the program daily and continue to integrate more equipment as we expand our facility. The variety of tracking and logging equipment is amazing. I have had a few questions over time that were quickly resolved thru their customer support.
What do you dislike about the product?
Honestly the only dislikes could be the initial learning curve and setup. I am very sure that would always depend on the new user and computer experience.
What problems is the product solving and how is that benefiting you?
It is greatly reducing my downtime and gives me a better view of asset health and also employee management and their efficiency.
Fantastic So Far
What do you like best about the product?
Ease of use, for both full users and requesters; and ease of implementation. The platform is intuitive, fast and boasts all the features we need.
What do you dislike about the product?
So far I have not encountered any negative aspect.
What problems is the product solving and how is that benefiting you?
Creating and responding to both reactive work orders and preventive maintenance issues are our main interests.
Very intuitive
What do you like best about the product?
It follows a natural flow. You can easily find what you need.
What do you dislike about the product?
approval steps. we are a smaller location do not have enough workers involved to approve all the processes. It would be helpful if we could turn off approvals.
What problems is the product solving and how is that benefiting you?
tracking of Asset downtime, and easily seeing when a specific piece of equipment is an issue.
Using MaintainX to manage a retail chain
What do you like best about the product?
MaintainX has been a essential minute by minute tool for managing our multi-location operations, and I want to highlight how great and supportive Tommaso Rivetti has been throughout the entire process. He has taken the time to understand our workflows and has been extremely responsive in helping us get our reporting and setup exactly how we need it. He's shown me so many cooler features and hacks to help me manage my 50+ site flow.
What I like best about MaintainX is how easy it makes it to track, assign, and follow up on maintenance tasks across multiple locations in real time. The interface is user-friendly, and the ability to attach photos, documents, and comments to each request helps ensure clear communication and accountability. I also appreciate the customizable checklists and the flexibility to set recurring tasks or preventive maintenance schedules, it really supports staying proactive rather than reactive.
What I like best about MaintainX is how easy it makes it to track, assign, and follow up on maintenance tasks across multiple locations in real time. The interface is user-friendly, and the ability to attach photos, documents, and comments to each request helps ensure clear communication and accountability. I also appreciate the customizable checklists and the flexibility to set recurring tasks or preventive maintenance schedules, it really supports staying proactive rather than reactive.
What do you dislike about the product?
nothing at all, it's an easy to use platform!
What problems is the product solving and how is that benefiting you?
MaintainX is solving the problem of disorganized and inconsistent maintenance reporting across our locations. Before using it, we relied on emails, phone calls, and paper logs, which made it easy for tasks to fall through the cracks. With MaintainX, all requests are centralized, tracked, and time-stamped, which improves visibility, accountability, and follow-through. It's also helping us move toward more preventive maintenance instead of just reactive fixes, which saves time, money, and unnecessary equipment downtime.
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