MaintainX
MaintainX, Inc.Reviews from AWS customer
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Very usefull Tool in the Maintenance Department
What do you like best about the product?
The posibility to let the Shop Floor workes create tickets for the maintenance department. These are easy to track afterwards. And of cause the possilibilty to create TPM plans for the Machines
What do you dislike about the product?
Nothing really. There are a few places where ajustments could be nice. ie the possiblity for a Admin user to create a REQUEST an not going directly to create a WORK ORDER
What problems is the product solving and how is that benefiting you?
See "What do you like best"
Quality product and excellent customer service
What do you like best about the product?
It has a simple, intuitive user interface which means it's a joy to use, and very easy for all team members to pick up with minimal training.
At a very competitive price also, and they're always quick to respond and happy to help.
At a very competitive price also, and they're always quick to respond and happy to help.
What do you dislike about the product?
One downside is that we don't have total control of our data. It would be great to be able to upload all of our data by uploading from spreadsheets on the customer side, rather than needing tech support for it.
Fortunately, it's always a quick upload process, and no doubt that helps to iron out issues that may otherwise occur.
Fortunately, it's always a quick upload process, and no doubt that helps to iron out issues that may otherwise occur.
What problems is the product solving and how is that benefiting you?
We're a small organisation, and had an unclear and disorganised maintenance process.
MaintainX provides a way of capturing all of our data in one place, and ensures we never lose track of it.
MaintainX provides a way of capturing all of our data in one place, and ensures we never lose track of it.
The maintenance software everyone needs
What do you like best about the product?
The easiest way to manage priority and assignment. Rapid response and update to keep you informed on progress and status. Self-explanatory reports to get a follow-up on key process indicators.
What do you dislike about the product?
The document file organization required ghost equipment to make the search process user-friendly. It would be nice to get it as windows explorer with drag and drop feature.
What problems is the product solving and how is that benefiting you?
Without maintain x software, operation demands were mainly lost and unorganized. Also, the written explanation was difficult to understand. The benefit of adding pictures is largely improving the repair quality.
Intuitive system
What do you like best about the product?
Simple and easy to use with good support from online support that has short answering time
What do you dislike about the product?
Can't do upload of CSV-file yourself. In this case you need to contact MaintainX support team.
What problems is the product solving and how is that benefiting you?
Overview of maintenance work to be done both planned and un-planned work
MaintainX CMMS software
What do you like best about the product?
CMMS at the palm of your hand. MaintainX streamlines the creation of simple on demand work orders from requestors to end users. It's so easy to use to set up repeatable PM's that can get your team started quickly. Implementation went flawless.
What do you dislike about the product?
Personally, I would like to see repeatable PMs be able to rotate between assigned users so they aren't doing the same Work orders over and over. There are a few ways to do it but I'd like to see it specifically allocate one user instead of creating a group.
What problems is the product solving and how is that benefiting you?
I have tried other preventative maintenance software that were just ok for my team. This app is so user friendly that all levels of users are extremely happy with it.
Implementing MaintainX was a breeze, software is very user friendly, tracks everything.
What do you like best about the product?
The most helpful thing is the ability to track downtime, machines' expenses, and PM schedules. Inventory also auto-adds to assets when charged to a work order for that machine.
What do you dislike about the product?
No ability to post date completed work orders. They have to be completed on the software the date they were completed or it could possibly throw off your tracking.
What problems is the product solving and how is that benefiting you?
MaintainX is solving the problem of having work history and the ability to track. It makes our team more productive because we know what needs done and don't have a paper trail of work requests.
MaintainX team is outstanding in implementing an asset maintenance schedule and inventory tracking!
What do you like best about the product?
MaintainX implementation team did a fantastic job tailoring the app to our individual needs.
What do you dislike about the product?
MaintainX has not disappointed in any way. They have the right people in key positions to achieve success.
What problems is the product solving and how is that benefiting you?
Asset Tracking, Preventative Maintenance, Corrective Procedures, Parts Inventory, Cost Tracking - Allows us to track costs to specific assets.
MaintainX is a smart, seamless addition to your company
What do you like best about the product?
The implementation managers are extremely helpful, and always find a way to work through any issues that may come up. We definitely had plenty of questions to keep them busy but they helped us through all of it.
What do you dislike about the product?
As far as the app is concerned, I haven't had any real issues. There are a few people at work who aren't exactly the most tech literate who do have issues from time to time, but everything goes well as far as the app is concerned.
What problems is the product solving and how is that benefiting you?
Keeping track of inventory, work orders, and P.M.s
Excellent customer support
What do you like best about the product?
I had the pleasure of speaking with Nick-Manager of Customer Support, he was so informative and helpful with providing assistance. I had more questions that needed to be answered regarding my solution for MaintainX. He quickly Provided me with documents and detailed information and scheduled phone support for more in-depth knowledge.
What do you dislike about the product?
Absolutely nothing, i was able to get quick and useful support on Christmas day, not something i was even expecting! this is the way you operate customer support! Thank you Nick!
What problems is the product solving and how is that benefiting you?
MaintainX is looking like the best solution for categorizing work orders/inspections on a scheduled basis, as well as using a convenient app to update user side!
Awesome CMMS!
What do you like best about the product?
The entire platform is extremely easy to use and is great for managing work orders. Customer support is very responsive and helpful.
What do you dislike about the product?
My only dislike I have is that you have to go through support in order to enable/disable most of the options regarding user permissions.
What problems is the product solving and how is that benefiting you?
We previously kept track of all of our equipment preventive maintenance work orders by hand, and often times these didn't get completed in a timely manner. MaintainX alleviates that with a great mobile app and notifications to the appropriate personnel.
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