MaintainX
MaintainX, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,445 reviews
from
External reviews are not included in the AWS star rating for the product.
MaintainX Streamlines Preventive Maintenance with an Intuitive UI and Great Support
What do you like best about the product?
MaintainX is helpful for myriad reasons. The ability to organize and visualize our preventive maintenance procedures, assets, and parts allows our business to spend less time understanding what we're looking at and more time preventing costly downtime and needless mistakes. On top of that, it helps keep our schedules on point, whether it's maintenance, compliance, or day-to-day tasks. Being able to upload documents and use Copilot to help craft procedures gives us a great starting off point for building our preventive maintenance program. The UI is intuitive and easy to navigate. We also enjoy that we have the ability to API our own software with MaintainX. The software runs well, and the staff are knowledgeable and efficient supporters when we need them. All in all, MaintainX is a great value for any business looking to take their facilities maintenance to the next level.
What do you dislike about the product?
There is very little that I dislike about MaintainX. For new users, the depth and breadth of the program can be somewhat intimidating. After using the software for a short while, that feeling is replaced with one of confidence-both in the knowledge of how to navigate the system, and in the system's ability to manage preventive maintenance schedules and keep your business on track and performing profitably.
What problems is the product solving and how is that benefiting you?
MaintainX allows your business to have its assets, parts, vendors, procedures, and schedules all in one place, which saves valuable time and energy resources.
Easy Asset Tracking in One Place
What do you like best about the product?
It’s easy to use, and it lets us track all of our assets in one place.
What do you dislike about the product?
It was a little hard to learn at first, but after speaking with the team, they were able to set up some training sessions. Now that I’ve had that support, the software feels great and is super easy to use.
What problems is the product solving and how is that benefiting you?
It helps me manage my day-to-day workflow and stay on top of time management across my frontline staff.
Easy Out of the Box, Customizable, with Exceptionally Responsive Support
What do you like best about the product?
The software is easy to use “out of the box” while customization is still possible. Reporting features work very well, easy to add new requesters, app is very easy to use even for a non-tech savvy staff. Customer service has always been uniquely responsive to our needs. Highly recommend for anyone looking for a reliable Maintenance software
What do you dislike about the product?
Nothing stands out. Everything we have needed modified to better fit our needs, Customer service has been very helpful and made it work how we need it.
What problems is the product solving and how is that benefiting you?
Data collection, streamlined workflow, ticket interaction are a few examples that come to mind. We are able to provide better customer service and quicken our response times as a result. My time can be spent managing facilities and not software problems due to MaintainX reliability and ease of use.
Highly Customizable Workflows, but Reordering Questions Is Frustrating
What do you like best about the product?
I appreciate MaintainX for its capacity for customization. I can easily create or change work orders and procedures to meet the needs of the business. I really appreciate the fact that I can change how the procedure flows based on the technicians' answers. This gives consistent and repeatable direction to the technician.
What do you dislike about the product?
I find that moving a field from one position to another within a procedure is quite tiresome, and not always successful. This process involves grabbing the field and dragging it up or down to its desired position and releasing the mouse button. This practice is successful only about half of the time and can be frustrating when you've dragged it past 25 fields. An unsuccessful attempt returns the field back to its original location, where a user must try the movement again.
What problems is the product solving and how is that benefiting you?
MaintainX brings new employees up to speed quickly. The ability to include pictures with fields bridges gaps in employee knowledge and makes the inspections more efficient without additional oversight.
Easy Work Orders, Great Tracking, and Insightful Graphs
What do you like best about the product?
The ease of use for operators to put in work orders, the tracking system, and the many graphs that are provided. I also love that it is one less thing our IT department has to handle.
What do you dislike about the product?
My least favorite thing is that I have to refresh the web page.
What problems is the product solving and how is that benefiting you?
Inventory, proper communication from operators to maintenance.
Easy to Use with Fast, Helpful Customer Support
What do you like best about the product?
It's very easy to use and I know if I have trouble figuring something out, customer support is quick to help.
What do you dislike about the product?
I can't say I have noticed anything I dislike so far.
What problems is the product solving and how is that benefiting you?
It keeps track of all the PMs easily and everyone can see what needs done.
MaintainX Streamlined Our Service Operations With Clearer Work Orders and Communication
What do you like best about the product?
MaintainX has been a valuable tool in helping organize and streamline our service department. It has improved visibility across all work orders, allowing us to track status, prioritize tasks, and manage workload more effectively. The platform has enhanced communication between our coordinator and technicians, ensuring clearer expectations and better accountability. Overall, MaintainX has helped us become more structured, responsive, and efficient in how we manage service operations.
What do you dislike about the product?
One of the main downsides of MaintainX is the lack of features across different subscription levels, which can limit functionality unless you’re on a enterprise-tier plan. Key tools that would significantly improve efficiency, such as advanced reporting or customization, are not always available at lower levels, creating gaps in workflow capabilities. Additionally, the platform offers limited customization, particularly when it comes to tailoring fields, workflows, and reports to fit specific operational needs. This can make it difficult to fully align the system with how our service department operates, requiring workarounds instead of a true fit-for-purpose solution.
What problems is the product solving and how is that benefiting you?
MaintainX has helped solve several key operational challenges within our service department:
Lack of visibility into work orders: We now have a centralized system to track all work orders in real time, including status, priority, and assignment. This eliminates guesswork and improves decision-making.
Disorganized communication: Instead of relying on scattered emails, texts, or verbal updates, MaintainX consolidates communication within each work order, ensuring everyone is aligned and reducing missed information.
Inefficient scheduling and dispatching: Assigning work to technicians is now more structured, allowing us to better balance workload, reduce delays, and respond more quickly to service requests.
Limited accountability: With clear ownership of tasks and documented updates, it’s easier to track performance, follow up on open items, and hold team members accountable.
Inconsistent data tracking: MaintainX provides a standardized way to capture service details, which has improved our ability to analyze trends, measure KPIs like first-time fix rate and billing efficiency, and identify repeat issues.
Delayed follow-up and unresolved issues: The ability to track open, on-hold, and overdue work orders ensures that nothing falls through the cracks and helps drive faster resolution times.
Overall, MaintainX has brought structure, consistency, and transparency to our service operations, allowing us to operate more efficiently and proactively manage the business.
Lack of visibility into work orders: We now have a centralized system to track all work orders in real time, including status, priority, and assignment. This eliminates guesswork and improves decision-making.
Disorganized communication: Instead of relying on scattered emails, texts, or verbal updates, MaintainX consolidates communication within each work order, ensuring everyone is aligned and reducing missed information.
Inefficient scheduling and dispatching: Assigning work to technicians is now more structured, allowing us to better balance workload, reduce delays, and respond more quickly to service requests.
Limited accountability: With clear ownership of tasks and documented updates, it’s easier to track performance, follow up on open items, and hold team members accountable.
Inconsistent data tracking: MaintainX provides a standardized way to capture service details, which has improved our ability to analyze trends, measure KPIs like first-time fix rate and billing efficiency, and identify repeat issues.
Delayed follow-up and unresolved issues: The ability to track open, on-hold, and overdue work orders ensures that nothing falls through the cracks and helps drive faster resolution times.
Overall, MaintainX has brought structure, consistency, and transparency to our service operations, allowing us to operate more efficiently and proactively manage the business.
User-Friendly Asset Tracking with Easy Setup and Strong Support
What do you like best about the product?
The system is very user friendly and helps us keep track of all our assets seamlessly. It was very easy to set up and we use it to track all our service work. We have also had a lot of customer support.
What do you dislike about the product?
I don’t like that you can’t view the calendar across a date range. For example, if the start date is 1/2 and the end date is 3/2, the calendar only shows the start date instead of showing the full period.
What problems is the product solving and how is that benefiting you?
Helping keep track of our assets and service records of each job completed.
Simply The Best CMMS System
What do you like best about the product?
MaintainX's user friendly platform takes what used to be a niche, difficult field to develop, train, & implement and simplifies it in a way that can be put into action immediately. Their customer support and account management has been some of the best I've encountered in the field, answering most questions within the same day with quick, helpful walk-thru solutions. My technician team utilizes it not only as a CMMS, but for its quick access to parts, equipment, and their supporting documentation.
What do you dislike about the product?
The only real issue I have encountered with MaintainX is when connectivity is dropped when utilizing our phones or tablets, it is hit or miss whether the data will update correctly in the respective work order.
What problems is the product solving and how is that benefiting you?
MaintainX solves a multitude of problems. From automatic PM scheduling, procedure development, equipment documentation, parts management, it nearly does it all with minimal maintenance needed once it is properly setup. For a traditional Maintenance Manager, there would be no excuse for lack success if they implemented MaintainX within their department. After the foundation is set, it does almost everything for you. And the price is well within reason for a streamlined, reliable product that delivers results, and does it better than any other platform.
Clean, Straightforward, and Packed with Reporting—Backed by a Tremendous Team
What do you like best about the product?
Its very clean and straight forward, but with lots of functionality and reporting. The team behind it are all absolutely tremendous and cant thank them enough
What do you dislike about the product?
Very little. i have recommended it to colleagues in other companies
What problems is the product solving and how is that benefiting you?
Getting all of my maintenance team across the UK working on one platform to report all reactive works in a safe and efficient way that is fully visible to everyone
showing 1 - 10