MaintainX

What do you like best about the product?

There are so many things I find great about using Maintain-X. I really like that Maintain-X is becoming the single source of truth for our company, especially since we’re such a large organization. We also love being able to digitize everything in the software, including storing our machine manuals there, so we can use the AI Copilot to help with troubleshooting. Another big benefit is that we can now share parts across all sites, which helps minimize downtime when certain parts have long lead times. The support team really makes sure that they are attentive to what our company's goals are and how dedicated they are to making the software so user friendly, and a breeze for the maintenance team. Our account Managers Sergio and Daniel have been such a HUGE support and are always there for us in times of need. Having all of our procedures at hand is a great as well. our Company is having such a success with Maintain-X now being implemented and I would highly recommend this software.

What do you dislike about the product?

There isn’t much I can say that I dislike about it.

What problems is the product solving and how is that benefiting you?

Entering procedures is a major area where Maintain-X has really helped us by defining a consistent format and making it easier to push those procedures through, so we can stay focused on what’s needed at each site. They’ve also been coming up with ideas for customizable asset fields, which is especially helpful since we have so many different types of machinery and equipment.

What do you like best about the product?

The mobile app, QR scanner, pictures, and files

What do you dislike about the product?

The Purchase Orders layout and fields, I would also like to have more flexibility with custom fields and layouts in different sections

What problems is the product solving and how is that benefiting you?

It is solving the problem of having a mobile and reliable CMMS that allows Maintenance technicians to do their work more efficiently and streamlined. Being able to have all their resources in one place like manuals, pictures, procedures, etc. that they can take with them on the go

What do you like best about the product?

It helps me keep my tasks organized, and I like how it can bring in real-time data when I need it.

What do you dislike about the product?

I’m not able to use P.O.s on my phone just on desktop

What problems is the product solving and how is that benefiting you?

It helps with communication and keeps everything organized.

What do you like best about the product?

Fantastic customer support. Easy to use.

What do you dislike about the product?

Going from one environment to the other can sometimes be confusing. You just need to be mindful about what you're doing in what environment. AI procedure making requires a bit of experience to learn how to get the most from it. I've needed to use another AI program to set up my instructions for MX AI to be most effective.

What problems is the product solving and how is that benefiting you?

Asset organization helps me understand what is where and the status of each. Planned preventative maintenance schedules helps keep machines serviced on time. It is easier to make data driven decisions based on the uptime and issues frequency that MX captures.

What do you like best about the product?

I like MaintainX for its ease of use and how the mobile app is extremely good. I find the ability to easily attach procedures to work orders very useful. I also appreciate how it generates KPIs and provides asset status updates. Another aspect I like about MaintainX is the capability for logging engineers' time efficiently. The initial setup was easy, which is a big plus.

What do you dislike about the product?

I think the system would benefit from being able to customize requestor forms. Mainly more customization on the requestor form, also customize asset working hours.

What problems is the product solving and how is that benefiting you?

MaintainX handles reactive and preventative maintenance, creates logs and history, and automatically generates KPIs.

What do you like best about the product?

As a buyer supporting maintenance from the procurement perspective of the business, Maintain X is extremely easy to use for inventory and order management. It helps align procurement with maintenance teams to achieve company goals while promoting communication and clarity between two departments that are often at odds with each other.

What do you dislike about the product?

The frustrations I experience with the program are not so much focused within the program itself; more so in that support and focus on development of the purchase orders and inventory modules is slower/not as high of a priority as the more maintenance focused modules, like work orders.

What problems is the product solving and how is that benefiting you?

Maintain X is solving our beginning to end procurement problems with spare parts. Prior to Maintain X, it was manual tracking in spreadsheets with no history or visibility to be able to hold vendors accountable.

What do you like best about the product?

The interface is user-friendly, and the integration of CoPilot makes it easy to search through machine manuals when troubleshooting.

What do you dislike about the product?

It can be hard to find manuals for older machines to attach to assets, and it may also be difficult to use for people who aren’t very computer-literate.

What problems is the product solving and how is that benefiting you?

This helps me capture machine downtime and schedule preventive maintenance.

What do you like best about the product?

The speed I can find a part and create a work order is incredible. I also love that we have the ability to send a PO directly to the vendor without changing screen or program.

What do you dislike about the product?

I wish that the AP version was as easy to use as the PC version.

What problems is the product solving and how is that benefiting you?

Tracking inventory, PO's and Work Orders.

What do you like best about the product?

The UI is easy to use, and the data is presented clearly and concisely. The reporting tools are powerful, and the AI assistance is a real game changer. Sam, who oversaw our integration, was excellent—very helpful and knowledgeable about the product. No request for assistance was too much for him. Overall, the MaintainX platform runs well on both desktop and the mobile app.

What do you dislike about the product?

The reporting tools are very powerful, but they’re going to take me some time to learn and get comfortable using.

What problems is the product solving and how is that benefiting you?

MaintainX has been giving us deeper reporting and stronger asset management capabilities compared with our previous CMMS system.

What do you like best about the product?

I find MaintainX very easy to use, which makes it an effective and fast communication tool for people on the manufacturing floor to request help from maintenance or plan repairs. I appreciate its real-time work order updates and the ability for technicians to chat live with their supervisors, quickly upload photos of problems, or access equipment files to get necessary manuals. The initial setup within the software was also straightforward.

What do you dislike about the product?

I see the biggest opportunity in developing the scheduling features to make them more straightforward and to use the calendar for tracking both planned and completed jobs. It needs to be simpler for supervisors to pull from pools of planned work alongside PM selection pools. We also want more functionality in materials management and increased data collection of Bills of materials and asset-specific item usages. The initial setup of MaintainX was easy, but as an old facility, collecting and verifying our data internally was very difficult.

What problems is the product solving and how is that benefiting you?

I use MaintainX for daily maintenance operations, enhancing visibility, staff utilization, and response time. It's easy to use, improves communication in real-time, and allows quick data access and troubleshooting through detailed order updates and equipment manuals.