MaintainX
MaintainX, Inc.Reviews from AWS customer
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MX Does It All—Backed by an Incredible Support Team
What do you like best about the product?
This system can do it all. I haven’t found anything it can’t do. The best part of MX is the support you get from the entire team.
What do you dislike about the product?
Still looking! Haven’t found anything at this point
What problems is the product solving and how is that benefiting you?
I was having trouble pulling a report simply because of my lack of know how. The MX team quickly answered my question via the chat and I was able to pull the report I needed.
Seamless Scheduling with Top-Notch Integration
What do you like best about the product?
I love MaintainX for its ease of use and its compatibility with our existing systems. It's really handy to integrate it with our SAP system for tracking financial data and with our ignition systems for monitoring equipment on the floor. The setup process was very easy, especially with the support engineers helping get things moving efficiently.
What do you dislike about the product?
Nothing as of yet.
What problems is the product solving and how is that benefiting you?
I use MaintainX to organize my workload among my mechanics and skilled labor. It also optimizes work priorities, making scheduling more efficient.
Powerful Workflow Customization with Amazing Support and Integrations
What do you like best about the product?
I like the customizations for workflows and workflows. I like the integration to other applications such as SAP and other open applications. We have used MaintainX for over 4 years and I have not researched comparable application pricing. It is not an inexpensive tool. The onboarding and continued support is Amazing. Jamie Thompson is always thinking of creative solutions to help us achieve our goals.
What do you dislike about the product?
with so much customization and building we are able to do, I would like to see more customization of the request portal.
What problems is the product solving and how is that benefiting you?
MaintainX provides our teams a way to track equipment and assets in our company helping us to better manage equipment.
User-Friendly Workflow Management with Intuitive Dashboard
What do you like best about the product?
I use MaintainX for work order and workflow management because it allows me to track and organize work effectively. I find that it is user-friendly and I like the custom dashboard and report builder functions since they are intuitive and work well. The initial setup was easy, and the training provided is great and more than suitable to get one going in the software.
What do you dislike about the product?
MaintainX works well, so I have no complaints. For improvements, I do have a request for the ability to add work order query reports side-by-side in the custom dashboard. That is currently not possible. This would be a valuable improvement, as I have seen this ability with a competitor, however, it is a minor point.
What problems is the product solving and how is that benefiting you?
MaintainX allows me to track and organize work easily. It's user-friendly with intuitive custom dashboards and report building, making workflow management more efficient.
Easy to Use, Strong Reporting, and Smooth Multi-Department Workflows
What do you like best about the product?
MaintainX has been very easy to work with. I appreciate the ease of use, the reporting options, and the ability to have multiple departments using the same software. It’s also helpful that we can filter out work orders for other departments, and the asset management and inventory management features have worked well for us.
What do you dislike about the product?
So far, I haven’t found anything I dislike about MaintainX.
What problems is the product solving and how is that benefiting you?
We can now use a single system to manage both reactive work orders and recurring work orders. Also, we are now able to integrate our inventory and associate inventory with work orders.
Easy Setup with Effective Maintenance Tracking
What do you like best about the product?
I use MaintainX for all my scheduling and tracking needs. It really helps in keeping better track of maintenance. I like how easy it is to use and set up. The asset lists and PM scheduling reminders are especially helpful, keeping me on track and maintaining records for service. The initial setup was very easy.
What do you dislike about the product?
I would like more AI. I want to upgrade so AI keeps track of issues and how we fixed it.
What problems is the product solving and how is that benefiting you?
I use MaintainX for all scheduling and tracking, keeping better track of maintenance. It keeps me on track with asset lists and PM scheduling reminders, and I appreciate the easy use and setup.
MaintainX Keeps Evolving with Client-Focused Features
What do you like best about the product?
MaintainX is always expanding and adding new feature sets that matter to the client.
What do you dislike about the product?
Some of the metric tools can be difficult to use, especially when you’re not sure where the data is coming from.
What problems is the product solving and how is that benefiting you?
MaintainX recently added an AI library where we can upload manuals for the crew to leverage for faster answers.
Maintain X Connects Techs, Managers, and Corporate Reporting Seamlessly
What do you like best about the product?
Maintain X helps connect all the pieces of the maintenance world—from the tech on the floor to the manager, and all the way through to corporate reporting.
What do you dislike about the product?
Multi Work Orders or Work Orders with multiple assets- They do not flow smoothly. They are a challenge to manage and for the techs on the floor to navigate.
What problems is the product solving and how is that benefiting you?
It reduces the amount of paperwork and the ease of finding manuals, parts and pieces in the system. Work is being completed quicker, because everyone can find what is needed.
Helpful, Fast-Responding Support and Customer Success Teams
What do you like best about the product?
From an administrative standpoint, MaintainX Support and Customer Success Teams are very helpful and quick to respond to questions or issues that come up.
What do you dislike about the product?
In general, the amount of customization within the application is limited. For any custom changes or feature requests, it could be a while for it to be implemented.
What problems is the product solving and how is that benefiting you?
MaintainX helps streamline maintenance workflows and makes it easy for operators and managers to gain visibility into their processes.
Fast, Reliable Support and Rapid Responses with MaintainX
What do you like best about the product?
The rapid response options if the inevitable hiccup occurs! MaintainX offers extremely fast, reliable, and knowledgeable chat options. Our account success manager, Jamie, is also highly useful in handling any and all concerns quickly.
What do you dislike about the product?
We are still working on integrating the product with our existing systems. This could be easier, but options do exist and the team is agile in responding to our requests.
What problems is the product solving and how is that benefiting you?
Having all of our data in one place in a gamechanger for us! I love being able to go to "Reports" and run quick analysis or gather data for presentations with ease.
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