Robust Asset Management with Lengthy Setup
What do you like best about the product?
I like using IBM Maximo Application Suite for its advanced features that help manage asset inventory effectively. I appreciate the new products and add-ons like monitoring, predicting, and health assessment tools, which are particularly useful for visual inspections and reviewing the condition of assets. It has features that predict asset failures and downtimes in advance, which is incredibly helpful. I also find the health score feature beneficial for knowing the status of assets, helping clients decide if they need to decommission assets or purchase new ones. Overall, IBM Maximo is very reliable and suitable for large-scale operations, providing tools like maintenance planners. I rate it as good and dependable for users.
What do you dislike about the product?
The installation process for IBM Maximo Application Suite is a bit lengthy and could be faster. You have to install clusters in Red Hat OpenShift and then go through Ansible Playbooks to install different components. Once that's done, you install applications, add-ons, and everything related to Maximo. This makes it time-consuming. Also, the tuning of databases attached to the managers becomes slow as days pass by due to the large volume of queries, which requires frequent tuning. This is something I feel can be improved.
What problems is the product solving and how is that benefiting you?
I find IBM Maximo Application Suite solves inventory and procurement problems while managing assets effectively. It includes features like monitoring, predicting failures, and assessing asset health, providing crucial insights for maintenance and decision-making.
Powerful, Modern IBM Maximo Suite with Strong Integrations and AI-Driven Maintenance
What do you like best about the product?
UI/UX*
The modern Maximo Application Suite interface is cleaner and more web‑friendly than older Maximo versions, with better dashboards and navigation. Still, it can feel complex for new users due to the breadth of functionality and configuration options. It’s designed more for power users and technical teams than for casual, “click-and-go” users.
Integrations*
Integration is one of Maximo’s strengths. It offers robust, supports common enterprise integration patterns, and connects well with ERP, EAM, IoT platforms, and OT systems. However, achieving deeper or customized integrations typically requires skilled implementation partners or in‑house expertise.
Performance*
When properly sized and configured, performance is generally strong and scalable for large organizations with many assets and users. That said, complex configurations, heavy customizations, and large data volumes can impact responsiveness, so tuning and good architecture are important.
Pricing & ROI*
Licensing and implementation costs are high compared to lighter EAM/CMMS solutions, making it most suitable for medium‑to‑large enterprises. The ROI can be very attractive in asset‑intensive industries (utilities, manufacturing, oil & gas, transportation) thanks to improved reliability, reduced downtime, and optimized maintenance strategies, but this is contingent on a solid deployment and adoption strategy.
Support & Onboarding*
IBM and its partner ecosystem offer extensive documentation, training, and professional services. Onboarding is not trivial: organizations usually need structured rollout, change management, and formal training to fully exploit the suite. Ongoing support is generally good, but navigating IBM’s support structure can be complex for smaller teams.
AI & Intelligence*
The suite increasingly leverages AI for predictive maintenance, anomaly detection, and insights based on sensor and historical data (e.g., failure prediction, condition‑based maintenance, work prioritization). These capabilities are a major differentiator, but they rely heavily on data quality, integration with IoT/OT sources, and proper configuration.
Overall*
IBM Maximo Application Suite is a strong choice for large, asset‑intensive organizations seeking deep functionality, strong integrations and advanced AI‑driven maintenance capabilities. It is less suitable for companies that want a simple, low‑cost, plug‑and‑play maintenance system.
What do you dislike about the product?
When you want to configure and customize the program there are specialized skills required. There are still a lot of clicks necessary to do certain things, sometimes you have the feeling that this can be reduced. Network is also an issue, when the network is not working fast enough you will see a lot of loading circles.
What problems is the product solving and how is that benefiting you?
It is helping us manage the maintenance within the organization, with workorder/ po management and procurement orders.
Great Assets and Ticketing, but Custom Reporting Is Hard with the DB
What do you like best about the product?
Assets Module, ticketing system and reports
What do you dislike about the product?
Its DB, as it's not easy to generate custom reports
What problems is the product solving and how is that benefiting you?
Asset Management
Scalable Asset Management with Licensing Flexibility
What do you like best about the product?
I appreciate the in-depth capabilities of IBM Maximo Application Suite in asset management, especially around Maximo Manage. The containerized structure is great, allowing additional applications to be installed, and I like how app points can be repurposed for different types of licenses. The ability to scale based on business needs is beneficial as I can acquire additional licenses by adding app points as my company grows.
What do you dislike about the product?
I have uncertainty with migrating from TRIRIGA into IBM Maximo Application Suite. How will it work? What are the challenges? I'm not sure exactly what needs to be done and how long it will take. Will the functionality be like for like? I need an idea of the effort and timeline to migrate into IBM Maximo Application Suite. Maybe automated process to migrate my DB2 or Oracle database into IBM Maximo Application Suite would help.
What problems is the product solving and how is that benefiting you?
IBM Maximo Application Suite excels in asset management with in-depth capabilities in Maximo Manage. It's containerized, allowing additional applications to be installed and licenses to be repurposed. I can scale licensing as my company grows.
Strong capabilities
What do you like best about the product?
Cloud based platform, Watson X, Visual Inspection and Health
What do you dislike about the product?
OpenShift is challenging and full functionality may require extra add-ons or licenses
What problems is the product solving and how is that benefiting you?
Interested in predictive maintenance and AI. Hoping this helps with complex operations
A Versatile Asset Management Environment for Users and Developers
What do you like best about the product?
I am fascinated by the environment it offers to users to configure and manage their assets. It also helps developers to easily solve issues and is a wonderful path of career for individuals to choose. The main attraction is being a versatile system.
What do you dislike about the product?
There is less documentation which users or developers find regarding issues to fix.
What problems is the product solving and how is that benefiting you?
It helps to attract customers and make them fascinated by the integration framework and many more things. Thus, it is a wonderful system to attract businesses around the globe.
Modular Flexibility with Comprehensive Industry Support
What do you like best about the product?
I really like the modular deployment and cluster implementation of IBM Maximo Application Suite, which makes it easier to have a high availability environment. I appreciate how much Maximo covers different industries and the way it implements services that can be used by other modules, like using the AI module to enable applications to use WatsonX. The fact that Maximo runs in an OpenShift cluster by default makes it more reliable and high availability achievable, unlike TRIRIGA. Additionally, the way Maximo handles authentication improves services, such as using API keys to create integrations, which TRIRIGA doesn't currently have. The modularization on Maximo helps reduce overhead from unnecessary modules being loaded on the system. I also notice that MREF being a module in MAS is improving services available in MAS Manage, like the authentication process.
What do you dislike about the product?
We had several configuration issues until we were able to get IBM Maximo Application Suite running on our AWS instance. It would be good to improve the documentation around AWS Configuration requirements, or even better if the MAS deployment scripts could apply all the required configurations. A few issues that come to mind are the creation of shared drives and network permissions.
What problems is the product solving and how is that benefiting you?
IBM Maximo Application Suite simplifies processes and supports high availability with cluster implementation. It reduces overhead through modularization and improves authentication services, unlike TRIRIGA. Maximo helps clients use AI like WatsonX across modules, enhancing reliability and integration.
ApPoint Management and Entitlements Need Improvement Despite Solid Enterprise Cloud Admin
What do you like best about the product?
I like the standard asset management suite.
What do you dislike about the product?
The ApPoint management and user entitlement assignments.
What problems is the product solving and how is that benefiting you?
A standard solution globally
Comprehensive asset tracking and predictive maintenance have transformed lifecycle optimization
What is our primary use case?
There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anything that comes into the asset repository, asset management, asset evaluation, anything that comes into the asset, we use IBM Maximo.
Customers are basically more looking towards IBM Maximo for optimizing their assets and doing the asset inventory and anything that is related to asset, asset depreciation, anything that comes into the asset management, the customer is willing to go for IBM Maximo.
What is most valuable?
IBM Maximo is the best tool for the asset management solution. The solution itself is a complete solution. There are a lot of features in the solution and many things included.
IBM Maximo's asset tracking is the best.
IBM tools are quite expensive, but they are number one in the market. It depends upon the features and things that they give you. IBM Maximo is something that they provide which is incomparable to other products.
IBM Maximo's integration with AI is good, but they are still working on it because AI IBM Maximo has capability. It's an IBM product. IBM Watson is one of the products that is integrated. It's an AI product. IBM has a complete suite that you can use for the integration of any of their tools with the AI. They have the complete AI solution.
IBM Maximo's predictive maintenance is the best. IBM provides the solution that you can actually do the predictive maintenance. You can predict the things better in terms of the assets you have pushed into the system and what are the things that are going to have a life cycle completed or some sort of SLAs completed for the assets. It provides you a complete roadmap for the predictability of your assets.
IBM Maximo has excellent capabilities of reporting. It can provide reporting of any sort of dashboard that the CIOs require or the business team requires. It provides you the best reporting and there are a lot of options available for the reporting as well. At the reporting end, IBM Maximo is very powerful.
What needs improvement?
The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is serving the enterprises. It needs to be simpler for the SMEs, or for the companies who can take some lighter versions. It is a tool that needs to be integrated throughout the enterprise. It's a heavy tool and heavy implementation. They should have some lighter version for small and medium enterprises, SMEs.
For IBM Maximo, it's a quite meaty situation, but the tool itself is not being procured by the companies which are at the lower side of the business. They must have some enterprise solution or a big sort of a company. The companies which have bigger market footprints buy this tool. Because of their competitiveness and their enterprise nature, the small companies are unable to do it. In different markets of the world, the regions, I can say better regions, they are not able to sell more on IBM Maximo side. Because there are some markets which cannot buy this sort of tools, it's so much expensive. IBM Maximo should do something so that the companies such as SMEs and small companies can buy their licenses.
For how long have I used the solution?
I have been working with IBM Maximo for more than a year now. It's just a year because this product is working, not for a long time.
What do I think about the stability of the solution?
IBM Maximo is completely reliable and stable. The application is reliable in terms that it is not doing anything which is not required. It's reliable because of what requirements you have pushed into the system and what requirements in terms of the asset depreciation, asset monitoring, asset valuation, everything that you want to do for the asset, it's giving you the real pictures. The software is reliable itself. It has no downtime and everything is good.
What do I think about the scalability of the solution?
IBM Maximo is scalable. It depends on the number of assets. The licensing structure is scalable. Everything is scalable. You can make it scale.
How are customer service and support?
You can evaluate IBM Maximo's customer support and technical support as seven somewhere. The support is always good. IBM support is good, but the only thing that the problem in the support is their response time. The response time is slow.
How was the initial setup?
My experience with the initial setup of IBM Maximo is that it's quite simple. IBM everything has a wizard base, so it's not a challenge for anybody to do if he knows what he wants to do. It's easy for them.
What about the implementation team?
I usually participate in the initial setup and everything for IBM Maximo. I am also doing some certifications on IBM Maximo. We will be developing a team for that. It needs huge investment as well.
What other advice do I have?
AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their own cloud as well.
Asset management has become streamlined and decision-making is now driven by lifecycle data
What is our primary use case?
IBM Maximo is one of the best enterprise asset management solutions I have been using. In my organization, we use IBM Maximo Application Suite and its EAM and IT suite to streamline asset management, as well as maintenance and operations activities. IBM Maximo Suite helps to bring the asset lifecycle in front of decision-makers to get the best out of the client investment.
A specific example of how my team uses IBM Maximo in our day-to-day work is that it helps with asset management, facilities management, work requests, and work orders through to end life cycle. Implementing these core modules and components of IBM Maximo has allowed our organization to properly track physical assets and inventory, as well as how they are used to support end-user requests for services and supervisors or technicians picking up those requests and assessing the work to be completed.
What is most valuable?
The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless.
In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems.
IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance.
IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.
What needs improvement?
One way IBM Maximo can be improved is that the interface is not modern or particularly user-friendly. It takes a lot of time to load, especially when dealing with large data.
The interface should be made more intuitive and easy to customize according to user needs.
For how long have I used the solution?
I have been using IBM Maximo for four years and a few months.
What do I think about the stability of the solution?
IBM Maximo is very stable; I have not experienced any lagging or load time issues.
What do I think about the scalability of the solution?
IBM Maximo's scalability is very good as it can grow with my organization's needs. However, in terms of large data, it can sometimes load slowly.
How are customer service and support?
The customer support I experience is very responsive and proactive 24/7.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Microsoft Azure and also Amicron Factura.
What was our ROI?
I have seen a return on investment as preventive maintenance and compliance tracking have helped streamline asset management and decision-making. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It has helped us to scale our operations team without micromanaging small issues, thereby saving a lot of time.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that the cost was cost-effective and the licensing cost is also reasonable, especially for mid and large enterprises. However, for smaller organizations working on a tight budget, it might exceed their budget and could be considered expensive.
Which other solutions did I evaluate?
Before choosing IBM Maximo, I evaluated other options including Microsoft Azure.
What other advice do I have?
I highly recommend IBM Maximo Suite because it gives better control over assets without needing multiple tools. It also makes planning and tracking easier and enables data-driven decisions.
I am solving the problem of employees being overworked with a better overview of who is doing what. I find the integration with IBM modules really powerful as it connects everything smoothly. The ability to capture equipment defects quickly and convert them into work orders has been a significant time-saver. I would rate this product an 8 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
