Qualified
Qualified.com, Inc.Reviews from AWS customer
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White glove chat!
What do you like best about the product?
CS team & onboarding process is extremely smooth. The Qualified team helps you get up and running quickly!
What do you dislike about the product?
Wish there were better Slack/real-time notifications but they do have an integration that works fairly well just not as detailed as I'd hope.
What problems is the product solving and how is that benefiting you?
We needed a chat solution that was able to do all the heavy lifting in terms of automation to help our team target and prioritize appropriately.
Qualified: great product, even better people
What do you like best about the product?
Qualified allows teams to interface with website visitors, but the real value comes from the data they collect overall. Being able to peruse the pages your visitors were viewing (and pull that information to other systems) is super helpful. Additionally, the Qualified team is great about working with your specific business needs to find creative solutions for your webchat and your analytics.
What do you dislike about the product?
The only downside I can think of is that prospects visiting the website on the weekends/after hours can't live chat, but that is a staffing issue, not a Qualified issue.
What problems is the product solving and how is that benefiting you?
Qualified solves the leaky funnel problem for our Sales and Marketing teams. We able to connect with potential customers while they are looking at our website, and the data collection through cookies is very helpful for chasing down those leads.
Qualified is top-tier!
What do you like best about the product?
Qualified has become one of the most effective and efficient prospecting tools I have used in the last couple of months! It has truly proved its worth and application in more ways than what is marketed for! I would highly recommend for anyone who is looking to grow their outreach!
What do you dislike about the product?
I really have no dislikes for qualified!
What problems is the product solving and how is that benefiting you?
Qualified has simplified the prospecting and outreach process by 10 fold.
Amazing tool for real time pipeline generation
What do you like best about the product?
-ease of use
-lead follow up capabilities
- easy and seamless integration with salesforce
- The customer success team is world class. We have a dedicated customer success director, Anna , who is extremely thorough and knows all the ins and outs of the platform in order to make my team super successful.
- the training and onboarding is top notch. Anna has walked me through every aspect of qualified through 1x1 sessions, guided me on coaching opportunities to help my team better use qualified and has done one off trainings to enable new sdrs on my team.
-lead follow up capabilities
- easy and seamless integration with salesforce
- The customer success team is world class. We have a dedicated customer success director, Anna , who is extremely thorough and knows all the ins and outs of the platform in order to make my team super successful.
- the training and onboarding is top notch. Anna has walked me through every aspect of qualified through 1x1 sessions, guided me on coaching opportunities to help my team better use qualified and has done one off trainings to enable new sdrs on my team.
What do you dislike about the product?
- nothing comes to mind its straight forward and easy to use.
What problems is the product solving and how is that benefiting you?
They are helping us get in touch with customers and prospects in real time. The ability to get to customers in real time has not only helped improve the quality of our pipeline but has increased it as well.
Valuable Solution!!
What do you like best about the product?
Qualified offers different / customisable experiments for your customers/visitors and a good amount dashboard and reports to track your success.
Not to mention, the AMAZING customer success tema!
Not to mention, the AMAZING customer success tema!
What do you dislike about the product?
Nothing!! Qualified meets our needs and requirements so far!
What problems is the product solving and how is that benefiting you?
Customise customer and lead experiences in our website and Salesforce Appexchange page and other specific landing pages. Qualified also helps us improve the lead-to-sales speed, creating specific experiments and alerts that help our Sales team book more meetings.
Quick and Easy
What do you like best about the product?
I love how easy it was to integrate our calendar and send our meeting booker. It really saves time allowing the prospect to pick a time and day that works for them.
What do you dislike about the product?
Just like any product it doesn't work perfectly all the time... However, I do not like that the video option takes up the entire chat box. I am unable to use it due to the need to be able to chat.
What problems is the product solving and how is that benefiting you?
Helping to aid in prospect outreach and quick response time leading to better relationships with prospects throughout the sales journey. The support we are given from Qualified has aided us in being able to better utilize the Qualified platform
Easy to use & Great Support
What do you like best about the product?
Qualified is very easy to use, and their training is helpful. The team also check-in regularly and work with us on any feedback we provide. I like how the team works on ways to make it better for what we need.
What do you dislike about the product?
The only thing is the window view when chatting with a prospect is small, and I have to turn off my voice/video option to view the chat.
What problems is the product solving and how is that benefiting you?
Better visibility on the prospect information and account. I can see if the prospect is already working with someone on my team and pulls all the information we have from Salesforce. The team has also provided training on how to be more successful in getting a prospect engaged with your conversation. They have helped us book more meetings with prospects.
It's been amazing!
What do you like best about the product?
What I like most about Qualified is that it goes beyond this initial use case to provide value in other areas. Also, I love that Qualified gives you additional knowledge on the customer that you can use immediately to help seal the deal.
What do you dislike about the product?
I would be honest if I didn't like anything!
What problems is the product solving and how is that benefiting you?
It allowed us to get our lead to the next stage faster.
Prospect Engagement to the NextLevel!
What do you like best about the product?
Qualified has been immensely helpful in driving standard web traffic into meaningful sales-driven conversations. Qualified has made it simple to interact with your website visitors and collecting all the data you uncover in your interactions gets into your CRM. The tool is easy to use and gives a human touch to online interaction. Our qualified rep has been amazing to work with and week after week brings new ideas or tweaks to our process to ensure we follow best practices and have the best user experience.
What do you dislike about the product?
One downside to Qualified is that often times it can be difficult to determine who is actually visiting your site without some type of interaction with the visitor.
What problems is the product solving and how is that benefiting you?
Qualified is helping us solve converting web traffic into marketing and sales-qualified leads.
Excellent product and excellent customer service!
What do you like best about the product?
Qualified, especially Tony Vaughn, gave our team true white glove treatment by helping us understand best practices, the best use cases, and how to set up our teams for success. The product is intuitive, easy to set up, and easy to monitor. We've seen increases in engagement and lead gen.
What do you dislike about the product?
I would like to see an easier workflow for testing experiences in the Qualified app like the ability to preview in a separate window prior to pushing changes to prod.
What problems is the product solving and how is that benefiting you?
Qualified helps us increase our conversion rates by taking visitors on a personalized, compelling journey that quickly answers their questions and drives them to take action.
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