Qualified
Qualified.com, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,460 reviews
from
External reviews are not included in the AWS star rating for the product.
The best onboarding, and it's not even close
What do you like best about the product?
Every company flaunts a white glove service, but not many hold up to it. Qualified truly does take all of the heavy lifting off your shoulders regarding setup. Not to mention, the tool is great for the SDR team and for marketing, covering both sides of the coin. Connections into existing tech stack is a big win and something everyone is always worried about, again, pretty easy and works great.
What do you dislike about the product?
Limiting access to certain people could be better, but again our CSM found workarounds for us.
What problems is the product solving and how is that benefiting you?
Engaging right now with people ready to talk has never been more challenging. Now, our team can do exactly that, and if they can't, they have the visibility needed into every action.
Best in class website chat tool and best in class service
What do you like best about the product?
Qualified is a great platform that has really helped my demand gen team increase the number of MQLs we generate each quarter and is far more functional than the tool it replaced. Aside from the tool being a great MQL driver, the service from Qualified is top-notch and the benchmark I use to measure all of my other technology vendors against. If you are in the market for a website chat tool, you won't find a better company to work with than Qualified.
What do you dislike about the product?
To date, nothing. Again, the tool is best in class and their customer service is second to none.
What problems is the product solving and how is that benefiting you?
Website Chat functionality, calendar/meeting scheduling, MQL driver
My experience with Cam and the Qualified team has been top notch!
What do you like best about the product?
Quick turn around times, along with helping me better understand where we have areas of opportunities as well as gaps.
What do you dislike about the product?
There is nothing that I can think of off the top of my head.
What problems is the product solving and how is that benefiting you?
Providing an excellent customer experience as we look to better align to our prospects and customers digital buying journeys.
A Must-Have Solution for Your Website
What do you like best about the product?
Great onboarding experience. This technology made a difference on DAY ONE for our business. The quantification of how valuable this tool has been is difficult to even communicate - it has reduced support calls, increased meetings booked, and even made our overall customer experience better.
What do you dislike about the product?
-------------------------Not Applicable.
What problems is the product solving and how is that benefiting you?
Lead Generation, Meetings Booked, Customer Support, Customer Experience - it has even helped to identify our most valuable advertising channels from a lead quality perspective.
Brittany Rhyme is by far our best vendor resource
What do you like best about the product?
It's a great tool that allows our SDR's to plan and execute on multiple different levels. Also, Brittany goes above and beyond to make herself available for all of our needs.
What do you dislike about the product?
Filter logic between the tool and our CRM
What problems is the product solving and how is that benefiting you?
Providing us with additional ways to reach out and speak to customers, in real-time.
Working with Qualified has been a breeze!
What do you like best about the product?
The phased approach to developing a chatbot on our site has been surprisingly easy and fun. Kevin has been a great help in providing best practices, how we can optimize our performance and what our next steps can be. Just after a few kickoffs calls with stakeholders and providing awesome templates to start out, we were able to launch our chatbot in a couple of weeks with experiences that we're able to A/B test and learn from within the first month.
What do you dislike about the product?
Within the platform, it can be hard to navigate throughout the experience if it's a large one (lots of scrolling), but you get used to it after spending some time in the platform.
What problems is the product solving and how is that benefiting you?
So far it's giving us great insight on user engagement on our website and we're hoping this can help us address UX, content, advertising and sales gaps we wouldn't be able to see without it.
Business Solutions Senior Manager
What do you like best about the product?
Versatility and Customer Support. In-house routing with smooth SFDC integration and clear documentation.
What do you dislike about the product?
Nothing I dislike, set up, integration, launch was all smooth
What problems is the product solving and how is that benefiting you?
Replaced Drift for us and provided more transparency for managers as well as faster response time for inbound leads
Great tool, and an even better team
What do you like best about the product?
The tool/service is extremely informative; we got a demo and you can get a ton of hidden insight into your customers just from their interactions with the site.
What do you dislike about the product?
Nothing so far - the tool has been amazing
What problems is the product solving and how is that benefiting you?
Robert K has been our point of contact, he's worked extremely hard to help get the system setup and supported. Genuinely one of the best experiences I've had with any vendor
Kevin outstanding service
What do you like best about the product?
The precision and depth are outstanding, very much blown away!
What do you dislike about the product?
N/A - 0 dislikes atm it is really servicing us well
What problems is the product solving and how is that benefiting you?
Bridging the gap between customers & internal stakeholders
Kevin has been beyond amazing! So helpful, friendly and responsive - he has surpassed expectations!
What do you like best about the product?
Easy to create Experiences - specifically using blocks to improve time efficiency.
Our CS Account Manager Kevin has enabled us to use Qualified more proficiently.
Our CS Account Manager Kevin has enabled us to use Qualified more proficiently.
What do you dislike about the product?
No option to initiate a CSAT/survey upon completion of Live Support Chat Function - having an option to state the conversation is over, which triggers a survey response from the customer would help us with our insights. Blocking in a CSAT function after Live Support routing can be clunky/overlap.
What problems is the product solving and how is that benefiting you?
Qualified enables us to give customers more information, whilst gathering insights into the success of our process & information distributed.
showing 961 - 970