Qualified
Qualified.com, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,460 reviews
from
External reviews are not included in the AWS star rating for the product.
BDR Sales Manager
What do you like best about the product?
The service is awesome. The team really makes sure you are getting the most out of the platform.
What do you dislike about the product?
There really isn't a lot I dislike. No big issues.
What problems is the product solving and how is that benefiting you?
It is helping us assist folks on our website faster and getting them to our sales team at an accelerated rate.
Upleveled AI Chatbot & Top Notch Customer Success Experience
What do you like best about the product?
Earlier this year, we upgraded our website chatbot from rules-based branching to an AI SDR...and it's incredible how well Piper can respond to questions! It's eased the strain on our reps to not have to be continuously online to answer questions since Piper can handle questions and book meetings 24/7. It also eased the strain on our marketing team since we no longer have to manage the countless branches when we were doing rules-based logic. I also appreciate no longer needing to have as many manual translations for localized experiences which can be a bear to maintain and QA. Another area of the platform I use often is Offers. I love how I can easily segment what gets shown to users and manage them all without dev support. The cherry on top is the incredible support we receive from our Customer Success Architect. Their expertise, quick responses, and pleasant demeanor makes our ongoing relationship quite enjoyable.
What do you dislike about the product?
With all of the content that Piper crawls in the initial onboarding phase, it makes for a hefty QA experience prior to launch. The scorecard functional is helpful to see common questions but the refinement process takes a while (which is worth it in the long run). It would be helpful to have a filter to option to see the content publish date so we can exclude older blogs and press releases that we don't want Piper referencing. We've experienced some issues with the crawl rate limit as sometimes it can overload the server. It would be nice to have options to schedule crawl dates and times, as well as how long the crawl takes
What problems is the product solving and how is that benefiting you?
For our demand gen team, Qualifed is a vital pipeline generation tool! We can offer our customers and prospects tailored experiences to best meet their needs from speaking with a rep in real time, finding helpful resources, or scheduling a demo of our product.
Extremely Valuable for SDRs!
What do you like best about the product?
Qualified is extremely easy and intuitive to use as a new SDR. Qualified has not only helped with increasing my meeting bookings but also allows me to engage with our prospects in real time. Qualified has shortened our sales process with speedy connections and for current customers to reach the correct representative immediately. Rob has been an enormous help in providing best practices that have helped us get better results from our experiences on the website. I am also a big fan of Signals; it has helped me to prioritize my outreach more efficiently and thoughtfully.
What do you dislike about the product?
My only issue is that the chat window has become smaller with the voice/video feature, and I have to turn it off to see the chat.
What problems is the product solving and how is that benefiting you?
Better visibility around a prospect/ account. I can see any previous interactions with colleagues and the lead information from Salesforce without leaving Qualified. This creates quicker response times, and I am also alerted when a lead has clicked through an email cadence or hits the site.
An amazing technology to maximize your web and inside sale teams.
What do you like best about the product?
Great insights for your sales and marketing teams around accounts.
What do you dislike about the product?
I do not have any negative comments as this point in time.
What problems is the product solving and how is that benefiting you?
Account-level digital engagement.
Instant Engagement & Recognized ROI
What do you like best about the product?
Qualified provides an intuitive interface to create customized user experiences for all audiences that visit your site. Seeing these insights in real time helps our SDs engage with visitors on-the-spot and have proactive conversations with them since Qualified allows you to see the path the visitor took during the current and previous sessions. I am also a big fan of the Qualified onboarding team - they have been amazing, helpful and ready with suggestions on how our team can maximize the early use cases for the tool.
What do you dislike about the product?
Because the platform was built to be optimized with SFDC and how out-of-the-box features within SFDC are used, it leaves little room for flexibility with integration with different tools, like marketing automation platforms. But they are actively working on expanding those capabilities and seem very eager to understand how their customers want to be able to use the platform.
What problems is the product solving and how is that benefiting you?
Qualified is giving our SD team insight into how visitors are interacting with the site without needing to have a conversation. They get a sense of what the visitor is looking for and can reach out in real time with relevant, personalized information. Secondly, it allows visitors to schedule meetings with our SD team without a lot of complicated integrations or additional plugins. Lastly, we can view insights in real-time and gain a sense of who is on our site based on our internal segment definitions and use cases, allowing us to prioritize our most sought-after accounts.
Highly functional and intuitive Webchat platform supported and developed by a dedicated team.
What do you like best about the product?
The level of engagement from the Qualified team. Shelby Parton is doing fantastic work helping build and provide guidance on best practices and helping us get the most out of the platform.
What do you dislike about the product?
There is nothing I dislike about the platform - The one thing that I would say is they might benefit from have a package for micro / small businesses so they could get ther benefits of a platform like this.
What problems is the product solving and how is that benefiting you?
Filling the Gaps in time zones is helpful with a small team. (Having 24/7 sales engagement)
Great Product, Exceptional Team!
What do you like best about the product?
Qualified has been a great product, the UI is easy to use for sales people and the features are very robust!
Apart from the product, what stands this tool apart is the exceptional customer service we've received throughout the way from the team. I've worked with many Marketing and Sales tech vendors before, but have never come across a team that's so dedicated to our success with the tool every step of the way.
Apart from the product, what stands this tool apart is the exceptional customer service we've received throughout the way from the team. I've worked with many Marketing and Sales tech vendors before, but have never come across a team that's so dedicated to our success with the tool every step of the way.
What do you dislike about the product?
Would be nice if the fuzzy matching for accounts was a little more reliable, but that again is just nitpicking.
What problems is the product solving and how is that benefiting you?
Our CS Architect, Genise, has been a great partner in understanding our use case, creating different experiences for different pages, demographics, personas. We're been up for about 3 months now and have already seen great results.
Qualified platform is incredible, they have incredible consultants and great documentation!
What do you like best about the product?
Our consultant, Brittany, has been critical in our implementation. She is incredibly knowledgeable in MOPs and understands what we need.
What do you dislike about the product?
Qualified does not natively integrate with Bizible, our multi-touch attribution tool; this is the only gap we have with the product.
What problems is the product solving and how is that benefiting you?
Qualified has allowed our reps to see where our prospects are coming from, how to best interact with the prospect, and streamline communications with prospects.
Pretty Great!
What do you like best about the product?
Super insightful gives a good overview of popular pages, what customers want to see, direct contact to prospects. Easy to use and can bring extra opportunities in without having to go looking for accounts.
What do you dislike about the product?
It would be better if the prospects were allocated to accurate BDR understand that is difficult if there isn't much info on lead. Would prefer to have less support questions.
What problems is the product solving and how is that benefiting you?
I wouldn't say there are any particular problems that Qualified are solving but its added value is it sends notifications through when someone has clicked through and helps with follow up
Blown away by the tool, customer support and the difference it is making to our lead gen numbers.
What do you like best about the product?
Our Qualified Architect Stephanie is a fantastic resource and works incredibly well with our marketing and sales teams to fine-tune our results. The tool itself is straightforward to use and has a mac app.
What do you dislike about the product?
Stephanie always creates a solution or finds a workaround if there are any issues.
What problems is the product solving and how is that benefiting you?
Qualified makes engaging with new business, known leads and existing customers easier on our site. This engagement is leading to better response times on support issues and new enquiries, and gives a better experience to anyone browsing.
showing 941 - 950