Qualified
Qualified.com, Inc.Reviews from AWS customer
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Best Customer Service
What do you like best about the product?
Kate's customer service was outstanding! Also love the live data that helps us connect with the most aligned potential clients for the best fit.
What do you dislike about the product?
Have only worked with Qualified a few months, so no dislike at this time.
What problems is the product solving and how is that benefiting you?
Qualified allows us to capture potential clients by connecting to them when they are most open to connecting.
Qualified is easy to use and easy to track inbound activity!
What do you like best about the product?
I like the additional support we received from our Qualified rep if we have any questions using this app.
What do you dislike about the product?
I wish you could have multiple chat views with numerous site visitors open simultaneously.
What problems is the product solving and how is that benefiting you?
We don't necessarily have any "problems," but engaging with all of our site's visitors is excellent.
Great product and team!
What do you like best about the product?
Easy to use, great interface, powerful product, awesome team
What do you dislike about the product?
At this point nothing. It's a smart product with workarounds when need be.
What problems is the product solving and how is that benefiting you?
Getting in front of prospects at the right time with the right messaging and content. Converting leads to meetings faster.
Ideal Chat Platform for Pardot Users
What do you like best about the product?
Onboarding Qualified was simple. It connects seamlessly to Pardot and Salesforce. More than just a chatbot, Qualified is built to balance automation and authentic human interactions.
What do you dislike about the product?
There are some sync issues when connecting directly to Pardot but nothing that is a show stopper. I think the platform works more seamlessly when connected directly to Salesforce.
What problems is the product solving and how is that benefiting you?
Qualified balances the ability to scale human interactions with large numbers of visitors to your website. With it, we've been able to generate better quality leads for our sales team at higher volume.
Love using Qualified
What do you like best about the product?
I love using Qualified! It has all of the features that I need (and more), and has been a great channel for me in my sales process. Anna has been incredibly responsive, pleasant to work with, and quickly got me up to speed. Truly a great help throughout the process :)
What do you dislike about the product?
Nothing - this tool has been easy to work with and immediately showed me value.
What problems is the product solving and how is that benefiting you?
Converting qualified leads that are visiting out website. We put a lot into SEO, so this is super beneficial.
significant upgrade in real time chat capability
What do you like best about the product?
the qualified product team is consistently rolling out new features that are helpful and always keep one eye on measuring ROI to drive extra value.
What do you dislike about the product?
it can be somewhat deep and complicated in terms of building out the experiences themselves.
What problems is the product solving and how is that benefiting you?
qualified is helping us streamline the conversion process while also understanding our web traffic on a much deeper level.
Great product and customer-centric org
What do you like best about the product?
Great product and excellent support - very customer-centric. My team works regularly with Genise C, who is well-prepared, insightful, and consultative.
What do you dislike about the product?
Nothing comes to mind - we've had a great experience with the tool and the team.
What problems is the product solving and how is that benefiting you?
Qualified helps us capture leads when intent is at its highest.
Excellent Product, Amazing Implementation Team
What do you like best about the product?
Qualified provides a great product that allows us to provide a tailored experience to each visitor on our site. In addition, the implementation team was incredibly helpful in discovering our segmentation needs, and customizing the platform for us. They continue to be exceptional from a CS standpoint, long after the contract was signed.
What do you dislike about the product?
I don't have any dislikes thus far. They are very responsive to our requests, and have had a solution for every question we've posed.
What problems is the product solving and how is that benefiting you?
Qualified provides us the ability to tailor our conversation with website visitors based on the attributes of that visitor. This is extremely helpful for our team to prioritize their time based on who is most valuable to us. It aggregates visits on an account level, allowing us to see certain companies that are taking an interest in our market and act accordingly.
Quite simply, the best multi-function chat center we have found.
What do you like best about the product?
Close integration with SalesForce makes reporting easy. A wide range of ways to improve a user experience as possible, and that makes your website truly a great selling tool. It was also relatively fast to implement from another service.
What do you dislike about the product?
Nothing really. It's just a very different experience, so it requires a little re-training, but that a minor nit-pick compared to the huge benefits already realized
What problems is the product solving and how is that benefiting you?
Qualified gives us a fine-grained analysis of what programs, pages, and messaging are working. The ability to track and adjust user experiences is very fast, and there's no longer a lag time for re-tooling user experiences or pages they are being steered to visit.
Exceptional service and visibility
What do you like best about the product?
Qualified provides incredible insight into the visitors on our site and enables our team to engage and offer to help the visitors with their goals. With qualified, we have new visibility into visitors, and the ability to support them in their research..... Close behind this is the exceptional customer service/onboarding process; every step was planned and executed flawlessly. I would double down on their customer support and focus on success.
What do you dislike about the product?
Really nothing that I don't like. While there are always opportunities for a product to improve, at this point I don't have any real issues. If anything there is a learning curve for our team to engage people on the site the right way.
What problems is the product solving and how is that benefiting you?
First - Qualified is giving us insight into who's on the site and what they are reading / researching
Second - Qualified makes it simple for us to chat and answer any of their questions...
Third - great SFDC integration makes the data visible for the whole team
Second - Qualified makes it simple for us to chat and answer any of their questions...
Third - great SFDC integration makes the data visible for the whole team
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