Qualified
Qualified.com, Inc.Reviews from AWS customer
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Easy-to-Use UI for Booking Meetings, but Ownership Changes and Limited Visibility
What do you like best about the product?
The upside is a easy to use UI instead of booking meetings with google calendar, can see all the metings you booked in one place
What do you dislike about the product?
Changing ownership, cant see the person youre booking with and their calendars only time slots, cant override some meetings
What problems is the product solving and how is that benefiting you?
fast bookings
Comprehensive and Flexible Solution with Great Learning Resources
What do you like best about the product?
I really like Qualified for how flexible and comprehensive it is as a solution. It offers a wide range of features that cater to different needs, which makes it a versatile tool for our team. Qualified University has also been an excellent resource, especially when we’re setting up offers, with clear step-by-step guides that keep the process straightforward. I also appreciate being able to hear from other clients in the Qualified Community about how they’re using the tool, along with the questions or issues they’re running into.
Also, a shout-out to our rep, Jen Schneider, who has been great and incredibly helpful with implementing the tool and training us so we could get up and running.
Also, a shout-out to our rep, Jen Schneider, who has been great and incredibly helpful with implementing the tool and training us so we could get up and running.
What do you dislike about the product?
There are some limitations around A/B testing within the tool. It would be great if there was more flexibility for A/B testing CTA language within the offers feature or the chatbot. Within the offers feature we're unable to A/B test different creative or CTA language as in other CRO tools like Optimizely.
What problems is the product solving and how is that benefiting you?
I use Qualified to capture leads in real-time with AI SDRs, automate meeting scheduling, and promote content across our website. It reduces user friction by capturing data immediately without redirecting to another form.
Easy to Use with Outstanding Support
What do you like best about the product?
Ease of use, Support, number of features
What do you dislike about the product?
Nothing really, find it really easy to use
What problems is the product solving and how is that benefiting you?
Speed to contact for Inbound leads
Feature-Rich and Easy to Use—Qualified University Makes It Even Better
What do you like best about the product?
I like how it provides so many different features and capabilities. It is easy to use and the Qualified University helps with this as well. I like it helps engage website visitors in real time. The routing and notifications actually make follow-up faster and more organized. Since meeting Jennifer Schneider has also been a huge help in understanding the platform and navigating all of the features especially as someone who hasn't used the platform before. It's clear that Qualified cares about their clients based on how the customer success is involved.
What do you dislike about the product?
The other side of it is that Qualified does have a lot of features and it is a bit of a learning curve to master all of the features.
What problems is the product solving and how is that benefiting you?
Qualified solves the problem of leads falling through the cracks by surfacing and routing website visitors in real time. This benefits us because we get better visibility into intent, faster follow-up, and cleaner handoffs to sales instead of chasing down activity after the fact.
Streamlined Engagement with a Few UI Hiccups
What do you like best about the product?
I really like Qualified's AI SDR function because it helps answer low-hanging fruit questions from site visitors, saving us the time it usually takes to respond to form fills. The goals and offers piece is also a great way to promote priority content. The initial setup was great too, with the implementation architect doing an awesome job.
What do you dislike about the product?
I find the UI a bit clunky, especially around the AI studio. Trying to review chats and answers via the scorecard while also trying to build out snippets involves too many windows and clicks.
What problems is the product solving and how is that benefiting you?
I use Qualified for pipeline generation and faster speed to lead. It solves website navigation and better engagement problems, and the AI SDR function answers site visitor questions quickly.
Great CRM Integrations and Standout Support from Our Success Architect
What do you like best about the product?
The support is truly outstanding. Having an actual human account manager answer our questions and give suggestions for success is one of the top reasons we use Qualified.
What do you dislike about the product?
Not that I can think of since my last update. I think their team is very receptive to feedback and makes updates based on users' needs promptly.
What problems is the product solving and how is that benefiting you?
We use Qualified's chatbots and AI SDRs to help our Sales team clear out the "noise" that often slows them down. It's great to have a tool that allows us to qualify these leads before sending them to our account executives to work. We feel confident that we are routing leads that are ready to talk and are well-versed on our products. The support we receive from our account manager, Elle, is sublime. She is a product expert whose help is unmatched!
Innovative and User-Friendly Tool That Simplifies Transitions
What do you like best about the product?
I really appreciate the constant innovation behind this tool. Its user-friendly design has also made the transition from Drift much easier. Finally, the onboarding process was very hands-on and felt like a true strategic partnership.
What do you dislike about the product?
Some of the features that are truly groundbreaking still feel unfinished and would benefit from further refinement or enhancements.
What problems is the product solving and how is that benefiting you?
Enhance digital-to-human customer experiences by evaluating and implementing Al Agents to reduce friction in the digital buying journey, while also increasing efficiency and effectiveness in BDR and sales prospecting efforts.
Seamless Syncing with Other Softwares
What do you like best about the product?
The way it syncs with other software making it easy to use
What do you dislike about the product?
it lags and needs to be refreshed many time to fetch the data
What problems is the product solving and how is that benefiting you?
having dashboard access and the ease to view the leads
Streamlined Sales with Multilingual Chatbot
What do you like best about the product?
I like that Qualified is easy to use with a simple interface. The fact that the chatbot crawls our site and updates itself is a real plus. It can chat in many languages, reaching visitors in their own language. I appreciate the amazing customer success managers who stay with you throughout installation and usage.
The snippets allow me to train the chatbot on answers that may not be apparent on our webpages. For example: What is the best Vision System to use? What's the latest software for my product? This has greatly helped us keep the bot current.
Qualified is integrated with our Salesforce instance, helping move leads quickly through our sales process. It has greatly helped us accelerate our initial sales process.
The snippets allow me to train the chatbot on answers that may not be apparent on our webpages. For example: What is the best Vision System to use? What's the latest software for my product? This has greatly helped us keep the bot current.
Qualified is integrated with our Salesforce instance, helping move leads quickly through our sales process. It has greatly helped us accelerate our initial sales process.
What do you dislike about the product?
I don't use Qualified's video chatbot. The platform has had some difficulties helping customers with detailed support questions.
What problems is the product solving and how is that benefiting you?
Qualified accelerates our sales process by answering questions 24/7 and qualifying visitors before they chat with sales. It handles simple queries, freeing our team for high-intent buyers. It's easy to use, multilingual, and connects to Salesforce. However, it doesn’t handle customer support questions well.
Realistic AI Interaction, Needs Better Attribution
What do you like best about the product?
I like how Qualified acts like a real person and even has a name, which makes leads feel as if they're talking to a real human. Its human-like interaction provides information to answer any question, and having someone to chat with makes it easier for visitors to get answers without having to look for them and navigate multiple web pages. The initial setup was fairly straightforward.
What do you dislike about the product?
The attribution and cookie stamping is a little wonky, and our attribution from leads sometimes have the wrong UTMs missed, especially when a user navigates to a non-landing page then opens the chat. When a user comes to our site with UTM parameters from a paid ad, but then opens a new page then opens up a Qualified chat, the Salesforce record loses UTM attribution.
What problems is the product solving and how is that benefiting you?
I use Qualified for our website chatbot, answering questions about courses and meetings. It makes leads feel like they talk to a real person, which enhances their experience and saves them from navigating multiple pages for answers.
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