Qualified
Qualified.com, Inc.Reviews from AWS customer
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Reliable email performance and quality conversations
What do you like best about the product?
We’ve had a great experience with Qualified. Across multiple outbound and event follow-up campaigns, we’ve consistently seen 53–82% open rates and solid reply rates, which is well above what we typically expect from email. The personalization is a big reason for that and the emails don’t feel automated and prospects actually engage.
Using Qualified, we’ve booked high-quality meetings with companies like General Motors, and campaign setup is extremely fast and intuitive. The platform is easy to use, makes it simple to personalize at scale, and the email quality is excellent. Support, Usman specifically, has also been responsive and genuinely helpful whenever we’ve needed it.
Using Qualified, we’ve booked high-quality meetings with companies like General Motors, and campaign setup is extremely fast and intuitive. The platform is easy to use, makes it simple to personalize at scale, and the email quality is excellent. Support, Usman specifically, has also been responsive and genuinely helpful whenever we’ve needed it.
What do you dislike about the product?
The only small improvement I’d call out is around reply visibility. It would be nice to see all replies in a single, centralized view instead of having to search for them across campaigns. That said, it’s a minor thing, and the team is always open to feedback and very receptive.
What problems is the product solving and how is that benefiting you?
Qualified helps us with email nurturing and live chat, and honestly a big win has been avoiding the usual email deliverability issues. Our emails actually land in inboxes and get engagement, instead of getting lost or flagged.
Because of that, we’ve seen better open and reply rates and more real conversations turning into meetings. It’s made outreach feel easier and more effective without the usual email headaches.
Because of that, we’ve seen better open and reply rates and more real conversations turning into meetings. It’s made outreach feel easier and more effective without the usual email headaches.
Qualified’s AI SDR: 24/7 Multilingual Coverage and a 69% Meeting Book Rate
What do you like best about the product?
With Qualified, we were able to achieve:
- 69% meeting offered to book rate with AI SDR
- 24/7 AI SDR coverage with intelligent Q&A and qualification in multiple languages across the site
- AI Email functionality to scale inbound flows and post-event follow-up
- 69% meeting offered to book rate with AI SDR
- 24/7 AI SDR coverage with intelligent Q&A and qualification in multiple languages across the site
- AI Email functionality to scale inbound flows and post-event follow-up
What do you dislike about the product?
The AI engine can miss the mark in the beginning if you're not really intentional about how you prompt it. But, our CSM has been really great in offering suggestions to optimize the experience so it's improving all the time and my confidence in the AI SDR's outreach is improving everyday!
What problems is the product solving and how is that benefiting you?
Scale our inbound chatbot capabilities and to reduce the cold outbound for our SDRs so they're only handling warm leads.
CSM Austin Helped Us Unlock a Ton of Value
What do you like best about the product?
Our CSM Austin has really helped us get a ton of value from the platform. This tool requires a lot of configuration to make it work for your specific needs and he has helped tremendously.
What do you dislike about the product?
Nothing! Its been a gamechanger for us here!
What problems is the product solving and how is that benefiting you?
Automating follow up and outreach
Intuitive Platform with Stellar Support
What do you like best about the product?
Their AI Chat bot feature has leveled up our TOFU pipeline through higher website conversions. On top of that it saves our GTM team a significant amount of time since we no longer have to staff full time chatters. Im excited to start expanding this capability further by leveraging their AI Email campaigns
What do you dislike about the product?
I think Qualified is doing a great job, no further critiques here.
What problems is the product solving and how is that benefiting you?
Qualified helps us provide a resource to our customers and prospects in real time, and brings in top-of-funnel pipeline through its meeting scheduling feature.
Quick Visitor Engagement and Advanced Routing That Speeds Up Meeting Scheduling
What do you like best about the product?
I like how it lets us quickly engage visitors across our website. We can also set up advanced routing, which helps us schedule meetings faster and more efficiently. The team that helped us get set up (Matthew & Sarah) has been incredibly helpful and provided excellent customer service.
What do you dislike about the product?
Our organization has a very complex set of routing rules, which made the initial setup and ongoing management somewhat cumbersome. I’d also like to see improvements to the Admin UI to make administration clearer and easier to navigate.
What problems is the product solving and how is that benefiting you?
It helps us quickly engage with visitors, making it easier for them to navigate our website and make decisions. We’re also able to connect with them at the right time and in the right way.
Qualified Transformed Our Inbound: User-Friendly Platform + Outstanding CSM Support
What do you like best about the product?
There were, frankly, a bunch of different aspects of my experience with Qualified that I loved!
The first, and maybe the most important, as is the case with any platform, is our relationship with our CSM, Andrew Ritter. Andrew was always responsive, helpful, and thorough, walking us through even the more complex aspects of the platform with ease and understanding. That cordial simplification of the process was extremely helpful considering that we were building out an AI SDR function from scratch.
Which brings me to the second aspect of the Qualified experience that I was such a fan of, being, of course, the product. While undeniably a complex tool, given enablement by Andrew and Co, the platform actually is a very user-friendly experience.
Whether we were utilizing inbound follow-up and scheduling using Revvy, our AI SDR Qualified helped us build, enabling the bot to speak clearly and knowledgeably about our org and its products, or using Qualified for a large amount of email follow-up campaigns, with just a little tutelage, all of those processes were very easy to be built out.
Which leads to my third and final aspect, which was the results we saw! On finalizing our AI SDR and email campaign processes, Revvy became our number one source of inbound revenue by a substantial margin, in a process that was very well-received both by the marketing org as well as sales leaders and reps.
Overall, it's an excellent product, and we legitimately would not have had an inbound function, let alone such a SUCCESSFUL inbound function as we had, without Qualified.
The first, and maybe the most important, as is the case with any platform, is our relationship with our CSM, Andrew Ritter. Andrew was always responsive, helpful, and thorough, walking us through even the more complex aspects of the platform with ease and understanding. That cordial simplification of the process was extremely helpful considering that we were building out an AI SDR function from scratch.
Which brings me to the second aspect of the Qualified experience that I was such a fan of, being, of course, the product. While undeniably a complex tool, given enablement by Andrew and Co, the platform actually is a very user-friendly experience.
Whether we were utilizing inbound follow-up and scheduling using Revvy, our AI SDR Qualified helped us build, enabling the bot to speak clearly and knowledgeably about our org and its products, or using Qualified for a large amount of email follow-up campaigns, with just a little tutelage, all of those processes were very easy to be built out.
Which leads to my third and final aspect, which was the results we saw! On finalizing our AI SDR and email campaign processes, Revvy became our number one source of inbound revenue by a substantial margin, in a process that was very well-received both by the marketing org as well as sales leaders and reps.
Overall, it's an excellent product, and we legitimately would not have had an inbound function, let alone such a SUCCESSFUL inbound function as we had, without Qualified.
What do you dislike about the product?
Currently, the lack of ability for more specific goals to be carried out, outside of our AI SDR wanting to book a meeting, was a bit frustrating when it came to wanting to utilize Revvy for nurture or awareness motions. But our CSM, Andrew, made us aware that this is a function that's right around the corner, so this won't be a gripe for long!
What problems is the product solving and how is that benefiting you?
Filling the vacuum of our inbound function left after the dismantling of our RDR team was by far the biggest benefit. And not only did we need something to replace RDRs, but we needed something that could actually drive substantial inbound results, with ease of use for marketing to construct and run and account directors and sales to follow up on.
Qualified’s AI SDR Boosted Our Meeting Book Rate With 24/7 Coverage
What do you like best about the product?
Lily Weller, who has been our Qualified success architect over the past few months has been so helpful and knowledgeable about getting our AI SDR, Charity set up on the site and launching campaigns. Qualified's AI SDR has helped us get to 72.4% meeting offered to book rate, 24/7 AI SDR coverage with intelligent Q&A and qualification, as well as automated email coverage to close the gap on inbound leads that come to our site. I would very much recommend the Qualified team to other B2B companies looking to streamline their website visits and take advantage of the AI SDR (Piper) function.
What do you dislike about the product?
I don't really have anything negative to say about Qualified, any suggestions we have recommended that would make our lives easier was well-received.
What problems is the product solving and how is that benefiting you?
Qualified has helped us easily match visitors on our site with a sales member to help booking meetings, automating outreach to organizations through the AI SDR post events, webinars, etc. Qualified has really helped us streamline our workflows and make sure we are touching every visitor that hits our website! Very pleased with our use of Qualified and excited to continue working on new workflows with their amazing team!
Transforms Lead Engagement with Ease
What do you like best about the product?
I like that the AI SDR in Qualified is very engaging and helps us capture leads even outside of business hours. I also appreciate the targeted messaging based on customer behavior; it's fantastic. The initial setup was unbelievably easy, and Cormac, our Success Architect, is beyond amazing. He's helpful, knowledgeable, and accountable.
What do you dislike about the product?
Nothing at the moment.
What problems is the product solving and how is that benefiting you?
Qualified helps us engage website visitors in real time, capturing leads even outside business hours. It solves the lack of real-time interaction and account-level activity visibility, and offers fantastic targeted messaging based on customer behavior, addressing our marketing's personalization challenges.
Streamlined Our Lead Handling with Easy Setup
What do you like best about the product?
I find the admin interface of Qualified easy to use. It's really quick and easy to set up the AI SDR without requiring any technical know-how, letting you get up and running very quickly. You can set up the AI SDR by asking it to crawl sitemaps and provide content to refer to such as sales enablement decks. It's also easy to score answers and provide rules so answers provided are accurate and useful. The Qualified customer support manager provided expertise and technical hands-on support throughout the onboarding process, making the initial setup happen within a matter of weeks, which was critical in turning things around fast. The platform itself is easy to use, and the Qualified team support have been available and provided expertise to troubleshoot issues and provide training support.
What do you dislike about the product?
Nothing yet. My experience so far is in using Qualified for one market and one language only so I don't know how well one instance supports multiple markets, websites and languages.
What problems is the product solving and how is that benefiting you?
Qualified provides real-time answers to FAQs, reducing the need for sales teams to handle these queries. This allows them to focus on revenue generating work - chatting with leads with buying intent, and joining meetings with leads that have been booked via the AI SDR.
User-Friendly Platform with Exceptional Support
What do you like best about the product?
I like Qualified's user-friendly UI and support. Since it's easy to use, my team doesn't have to spend time understanding the tool, allowing us to focus on our visitors and have conversations. The easy UI also made the initial setup super easy.
What do you dislike about the product?
Nothing so far.
What problems is the product solving and how is that benefiting you?
Qualified helps us engage with website visitors. Its user-friendly UI means we can focus on conversations without wasting time understanding the tool. Past issues like incorrect visitor routing were resolved, improving our workflow.
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