Qualified
Qualified.com, Inc.Reviews from AWS customer
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Exceptional Service
What do you like best about the product?
I have found the service from the Customer Success team to be exceptional. They take the time to understand our business and what our needs. They take this information and design a game plan that best fits our needs. They make the ongoing support of this tool seamless.
What do you dislike about the product?
While everything works well overall, one newer aspect of the platform feels like it could use some fine-tuning in how they market the solution. It's a new feature and I am confident that Qualified will continue to enhance it as they have with our features though.
What problems is the product solving and how is that benefiting you?
Qualified helps us connect with our website visitors and assist them with creating a frictionless experience while navigating our site.
We love working with our Qualified Rep - Jennifer Schneider!
What do you like best about the product?
We love working with our rep - Jennifer Schneider. She is very knowledgable, attentive and answers any questions we have. We are truly thankful to have a CSM that is reliable, patient and intelligent. She is amazing!
What do you dislike about the product?
We don't dislike anything about Qualified.
What problems is the product solving and how is that benefiting you?
Qualified is helping us improve:
1. Customer satisfaction
2.Boost team productivity
3.Increase sales
4. Provide faster response times etc
1. Customer satisfaction
2.Boost team productivity
3.Increase sales
4. Provide faster response times etc
Game-Changer for Website Engagement
What do you like best about the product?
We recently implemented Qualified's AI Agent, which we named Callie, on our website and it’s been a total game-changer. What stood out the most was how easy it was to implement—no lengthy setup or complex configurations. Compared to old-school prescriptive "builders" that take forever to build and maintain, Qualified’s AI chat is light-years ahead.
Callie is incredibly effective at engaging with website visitors in real-time, providing personalized experiences that drive meaningful interactions. The AI adapts quickly and doesn’t require the constant maintenance or updates we used to deal with our previous chat tool. It’s intuitive, efficient, and has improved our ability to connect with visitors.
Callie is incredibly effective at engaging with website visitors in real-time, providing personalized experiences that drive meaningful interactions. The AI adapts quickly and doesn’t require the constant maintenance or updates we used to deal with our previous chat tool. It’s intuitive, efficient, and has improved our ability to connect with visitors.
What do you dislike about the product?
So far, we haven’t encountered any issues. We’re still in the process of implementing some of Qualified’s additional features, and we’re excited to see how it integrates further into our website and marketing strategy.
What problems is the product solving and how is that benefiting you?
Qualified is helping us bridge the gap between website traffic and meaningful engagement. Its AI chat functionality allows us to connect with visitors in real time, providing personalized interactions. This has improved our ability to engage with potential customers, qualify leads, and drive them further down the funnel. Compared to traditional chat builders, Qualified’s AI agent requires minimal setup and maintenance, freeing up time for our team to focus on higher-level strategies. It’s already becoming a key part of our website and marketing programs.
Qualified increases meetings and speeds time to meetings
What do you like best about the product?
The data we get from target accounts who visit our website is invaluable. The ability to immediately connect with prospects who want to learn more about our products and services has brought the setting of meetings from days down to hours. Qualified is easy to use and configure to the way we do business and implement data. The most excellent customer support I've recieved from any vendor, Jennifer is fantastic!
What do you dislike about the product?
Looking forward to continued platform enhancements like the ability to capture name, title and company in Offer forms.
What problems is the product solving and how is that benefiting you?
Qualified gets us meetings with qualified prospects quickly.
100% satisfaction for everything that Qualified does for us.
What do you like best about the product?
The platform's biggest strengths are the benefits it provides to our Sales team and the exceptional customer support we’ve received. Jennifer has been phenomenal throughout our journey, from onboarding to ongoing enhancements. She’s always available with solutions or ways to improve our operations, making a real difference for our team. We’re incredibly grateful for her expertise and dedication—she’s truly a rockstar!
What do you dislike about the product?
Nothing to note. We are very happy with the platform and Jennifer's ongoing support.
What problems is the product solving and how is that benefiting you?
Qualified helps us identify valuable website traffic and makes it easier to book SDR meetings. It’s become a helpful tool in our marketing efforts, bringing us closer to potential buyers and streamlining the process of turning interest into conversations.
Amazing conversion accelerator and pipeline generation tool
What do you like best about the product?
Our favorite capability is utilizing the learning and tracking of the platform for custom experiences geared toward specific subsets of website visitors that couldn't be powered with any other tool. Jennifer has helped us enable every scenario we have dreamed up. We also love the easy meeting booking, chat, and button experiences.
What do you dislike about the product?
We would love more flexibility with in-platform form creation.
What problems is the product solving and how is that benefiting you?
Qualified solves bounce and conversion issues by capturing infinitely more website visitors and turning them into prospects, and then business revenue
Love the signals and insights
What do you like best about the product?
There are several features I appreciate. I like that Piper AI assists when our reps are not available or ready. Keeps the lead warm and provides a seamless transition. I have loved the insights we are able to gain with the tool. We see what our customers are interested in, buying intent and can preview chats.
What do you dislike about the product?
Customers have asked for an emailed transcript which isn't possible.
What problems is the product solving and how is that benefiting you?
Multiple chats can sometimes derail our response rate. Qualified helps us keep contacts on our site and ready to chat with us.
Transforms Lead Management with Stellar Support
What do you like best about the product?
I love Piper AI and Piper Email because they really free up time for our sales reps. Piper AI handles customer interactions on our website 24/7, generating pipeline and providing a chat experience even when no reps are available. It answers customer questions and guides them to the right content on our site. Piper Email enables us to personalize emails at scale, converting low-value leads while our reps focus on high-value leads. The team behind Qualified has been super helpful; we even have a dedicated architect assisting with our implementation. Their product team listens to feedback and prioritizes our requests, which I really appreciate. The initial setup of Qualified was super easy thanks to their team's expertise. Moreover, after switching from Drift to Qualified, our response time improved significantly, dropping from over 50 seconds to less than 24 seconds.
What do you dislike about the product?
We have had some challenges with our human chat experience. This has largely been in EMEA due to GDPR and cookie issues. Reps sometimes experience drop offs while working through the Chrome browser as opposed to the Desktop App.
What problems is the product solving and how is that benefiting you?
Qualified works 24/7 generating pipeline on our website. Its AI chat handles customer inquiries and guides them to the right content, even when no reps are available. AI email personalizes emails at scale and lets reps focus on high-value leads. We switched from Drift to drop response times below 24 seconds.
Game-changer for our BDR Team
What do you like best about the product?
More meetings booked for our BDR team, ease of use, and features such as the new AI SDR Piper.
What do you dislike about the product?
Some of the back end stuff can be a little complicated
What problems is the product solving and how is that benefiting you?
Qualified has allowed our BDR team to create a lot more pipeline by helping get meetings on their calendar, and by fielding chat requests on our website. BDRs have more time to focus on outbound work when so much of the inbound stuff is handled by Qualified.
Great experience with Qualified!!
What do you like best about the product?
We recently started leveraging Qualified and it has been nothing but a positive experience. We have already seen great results from our our AI chat bot.
Our CSM, Lily Weller, made sure that our onboarding process went seamlessly. In addition to the onboarding and training process, Lily is incredibly responsive and is constantly helping us find new ways to achieve our goals and get the most out of the Qualified platform.
Our CSM, Lily Weller, made sure that our onboarding process went seamlessly. In addition to the onboarding and training process, Lily is incredibly responsive and is constantly helping us find new ways to achieve our goals and get the most out of the Qualified platform.
What do you dislike about the product?
Nothing negative to say about my experience!
What problems is the product solving and how is that benefiting you?
Delivers high quality leads to our Sales team.
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