Qualified
Qualified.com, Inc.Reviews from AWS customer
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Amazing tool with a top notch onboarding process
What do you like best about the product?
We've been very impressed with the Qualified tool, both through the implementation and since launch. The tool is comprehensive and customizable to our various marketing ops workflows and has delivered on the promise of increased meetings and visitor to demo reqeust conversion. The capabilities are wide ranging and go well beyond just a solid chat tool (smart forms, targeted offers, signal identification, automated email follow-up, etc.).
The power and accuracy of the AI SDR function has been recongized across our business. Even our head of product was impressed with how comprehensively the AI SDR can answer questions and overcome objections related to our offerings.
However, the implementation process is what really blew me and my team away. Our assigned qualified implementation consultant has a marketing background, handheld us through the setup (doing much of it herself), and was able to help us overcome "obstacles" related to how Qualified would integrate into our current reporting and GTM workflows. In 18yrs of buying software I've never seen such a well run and thorough implementation.
The power and accuracy of the AI SDR function has been recongized across our business. Even our head of product was impressed with how comprehensively the AI SDR can answer questions and overcome objections related to our offerings.
However, the implementation process is what really blew me and my team away. Our assigned qualified implementation consultant has a marketing background, handheld us through the setup (doing much of it herself), and was able to help us overcome "obstacles" related to how Qualified would integrate into our current reporting and GTM workflows. In 18yrs of buying software I've never seen such a well run and thorough implementation.
What do you dislike about the product?
The tool is robust and can seem daunting, but that's where your AM/CSM come in to play and so far we haven't found anything we couldn't address and/or learn quickly.
What problems is the product solving and how is that benefiting you?
Increasing overall demo requests, improving the site visitor to demo request ratio, and meeting to opportunity conversion. Improving all of these areas has contributed greatly to growing our inbound pipeline and bookings contributions.
Qualified is helping us reduce the time from initial engagement to meeting booked
What do you like best about the product?
Qualified makes it easy to engage with the right people at he right time. It allows us to identify and connect with high-intent leads the moment they land on our site. The platform is highly customizable, which has allowed us to tailor it to fit our team’s specific needs. As a result, our sales process is more efficient, and we’re getting meetings booked much faster.
A huge shoutout to our Success Architect, Dom — he’s been incredible. From implementation to ongoing support, he’s been with us every step of the way, helping us unlock the full value of Qualified and continuously improve our go-to-market strategy.
A huge shoutout to our Success Architect, Dom — he’s been incredible. From implementation to ongoing support, he’s been with us every step of the way, helping us unlock the full value of Qualified and continuously improve our go-to-market strategy.
What do you dislike about the product?
It took a bit of fine-tuning to get our routing between Qualified and Salesforce running seamlessly, but once everything was in place, it made a big impact. Our reps can now focus more on outbound efforts instead of wasting time coordinating meetings.
What problems is the product solving and how is that benefiting you?
Decreasing time to meeting booked.
HIghly recommend
What do you like best about the product?
Implementing the AI SDR has been a game-changer for our team—it's saved us countless hours and significantly improved our speed to lead. We’re seeing faster engagement and more momentum early in the funnel, which has been huge for our process.
The qualified meetings we’ve had have been incredibly successful, and a big part of that is thanks to Rob Kubs, our Qualified Success Architect. Rob has been instrumental in our success with Qualified. He’s attentive, responsive, and always professional. He consistently takes the time to understand our business goals and ensures we’re maximizing the platform’s potential. Simply put, we wouldn’t be where we are today without his support and guidance.
Highly recommend both the platform and Rob—exceptional on all fronts.
The qualified meetings we’ve had have been incredibly successful, and a big part of that is thanks to Rob Kubs, our Qualified Success Architect. Rob has been instrumental in our success with Qualified. He’s attentive, responsive, and always professional. He consistently takes the time to understand our business goals and ensures we’re maximizing the platform’s potential. Simply put, we wouldn’t be where we are today without his support and guidance.
Highly recommend both the platform and Rob—exceptional on all fronts.
What do you dislike about the product?
Like all software there are some limitations with reporting but I can submit requests that the product team can look at for software updates.
What problems is the product solving and how is that benefiting you?
Qualified has streamlined our entire demo booking process. Setting up a 15-minute demo is now completely seamless, which has improved both our speed and our customer experience. One of the biggest benefits has been how much time it frees up for our SDRs—they're able to focus on more strategic outreach instead of manual scheduling.
The platform has also been valuable for engaging both current customers and new prospects. The AI is impressively adaptive—it learns quickly and implements our updates without hassle. It's been a huge efficiency boost across the board.
The platform has also been valuable for engaging both current customers and new prospects. The AI is impressively adaptive—it learns quickly and implements our updates without hassle. It's been a huge efficiency boost across the board.
An excellent AI supported by an exemplary team
What do you like best about the product?
Qualified has an excellent user interface and straightforward process for onboarding your Piper AI. In particular, the process of training the AI is easy to understand and drives excellent results. This is supported by a CSM who will help build the AI's goals and paths as well as answer questions and help plan out how to achieve your desired business outcomes.
I would highly recommend any organization looking for an Agent AI to support their Sales and Marketing efforts to consider Piper and Qualified.
I would highly recommend any organization looking for an Agent AI to support their Sales and Marketing efforts to consider Piper and Qualified.
What do you dislike about the product?
The only downsides I have experienced with Qualified have to do with the immaturity of AI in general. We have more ideas than the AI is capable of doing... today. But it is clear that Qualified has a roadmap and ambitions to do more and we are eager to see what comes next.
What problems is the product solving and how is that benefiting you?
Qualified is helping us solve the following problems -
1) We have many people visiting our website everyday but only a small fraction take the step of filling in a form or interacting with content. Piper provides a second avenue for people to engage with the site and increase the probability of starting a sales conversation
2) Prospects will often come to the site with specific questions that a trained AI is capable of fielding and helping redirect to content. This is an improvement over the past where we either needed to have a person reach out or the person was not given an answer.
3) We run a lean DemandGen team and Piper's email campaign functionality allows us to extend our coverage into the outbound space as well.
1) We have many people visiting our website everyday but only a small fraction take the step of filling in a form or interacting with content. Piper provides a second avenue for people to engage with the site and increase the probability of starting a sales conversation
2) Prospects will often come to the site with specific questions that a trained AI is capable of fielding and helping redirect to content. This is an improvement over the past where we either needed to have a person reach out or the person was not given an answer.
3) We run a lean DemandGen team and Piper's email campaign functionality allows us to extend our coverage into the outbound space as well.
Qualified is an excellent tool, backed by a great team!
What do you like best about the product?
Qualified provides a great solution for live chat and meeting scheduling with a thoughtful implementation of AI both for the end-users interacting with it through our various websites and our teams internally. The AI tools have given us a new way to reach potential customers that would not have been possible otherwise. The success architects have all been great to work with while standing this up across multiple products.
What do you dislike about the product?
None really, there may be a few feature gaps with other meeting scheduling tools but those have all either been closed or there are plans to in the future
What problems is the product solving and how is that benefiting you?
Meeting scheduling with complex routing, live chat for sales teams, AI chat for certain teams that want a more self-service experience
An efficient and simple to way to implement AI SDR
What do you like best about the product?
The implementation was on schedule. Our team had pushed to move quickly and we felt like we were in great hands with Danielle and the Qualified team throughout the process. In addition, the quality of the bot meets our expectations and forms a path for our sales team to better utilize AI and increase bookings and lead conversion.
What do you dislike about the product?
With any implementation of a new product there is learning curves. For example, we have run into issues of separating the bot from not being a support resource as it's purpose is to book meetings with sales representatives. These obstacles can be overcome and the Qualified team is upfront about this and have helped us navigate any issues we've run into.
What problems is the product solving and how is that benefiting you?
Adding a layer of AI to our sales team is important to Ping. We are all about scale and growth right now and having a tool to help book more meetings is vital to our success.
Qualified is cool
What do you like best about the product?
Great support and onboarding team. Feels like they are dedicated to helping us succeed
What do you dislike about the product?
Inability to manually route to a group, as well as chats not staying open/users have to be routed to respond to chats
What problems is the product solving and how is that benefiting you?
We previously had a support focused chat, Qualified is truly built for sales and mktg teams
Qualified is changing the game in our response time and meetings booked!
What do you like best about the product?
1. Piper instantly qualifies leads, answers questions, and books meetings on behalf of the sales team.
2. Piper can determine if leads are interested in a meeting or getting a quote, collect their info (email, name, company) and generate a lead and book a meeting.
3. Piper can write and send emails following up with form submissions, event attendees/registrants, and content downloads.
4. Your team has helped a customer implement Qualified, and the results have been outstanding. They're using Piper and live reps to answer chat on the website, displaying targeted Offers, and driving more meetings booked.
2. Piper can determine if leads are interested in a meeting or getting a quote, collect their info (email, name, company) and generate a lead and book a meeting.
3. Piper can write and send emails following up with form submissions, event attendees/registrants, and content downloads.
4. Your team has helped a customer implement Qualified, and the results have been outstanding. They're using Piper and live reps to answer chat on the website, displaying targeted Offers, and driving more meetings booked.
What do you dislike about the product?
Nothing. Qualified has been beyond our expectations!
What problems is the product solving and how is that benefiting you?
1. Piper instantly qualifies leads, answers questions, and books meetings on behalf of the sales team.
2. Piper can determine if leads are interested in a meeting or getting a quote, collect their info (email, name, company) and generate a lead and book a meeting.
3. Piper can write and send emails following up with form submissions, event attendees/registrants, and bring website visitors back to re-engage after leaving our website.
4. Your team has helped a customer implement Qualified, and the results have been outstanding. They're using Piper and live reps to answer chat on the website, displaying targeted Offers, and driving more meetings booked.
2. Piper can determine if leads are interested in a meeting or getting a quote, collect their info (email, name, company) and generate a lead and book a meeting.
3. Piper can write and send emails following up with form submissions, event attendees/registrants, and bring website visitors back to re-engage after leaving our website.
4. Your team has helped a customer implement Qualified, and the results have been outstanding. They're using Piper and live reps to answer chat on the website, displaying targeted Offers, and driving more meetings booked.
Qualified Review
What do you like best about the product?
We moved from Drift to Qualified and so far we've been very pleased with that decision. The implementation was very easy. Our implementation manager was very thorough and made the process of getting it setup quick so that we could see return on investment and business value quickly. I found them to be very knowledgable to help guide us with best practices, but also accommodating to tailor the needs for our business.
What do you dislike about the product?
So far I havent experienced any downsides.
What problems is the product solving and how is that benefiting you?
We're using chatbots to help increase website conversions
Chat and Pipeline Optimization Wizard
What do you like best about the product?
-Easy, guided implementation (Mike, our implementation specialist was friendly, highly responsive, knowledgeable and ready with answers whenever we had questions/needed guidance)
-Rapid implementation timeline (their team keeps you moving at the right pace)
-Features that help scale/grow our business and an easy-to-navigate portal
-Helpful reporting that provides real business insights
-Integrations with the tools we use
-Simple, transparent sales process (Henry is a great business partner)
-RESULTS right out of the gate
-Rapid implementation timeline (their team keeps you moving at the right pace)
-Features that help scale/grow our business and an easy-to-navigate portal
-Helpful reporting that provides real business insights
-Integrations with the tools we use
-Simple, transparent sales process (Henry is a great business partner)
-RESULTS right out of the gate
What do you dislike about the product?
-Meeting scheduling features are fine but could be improved
What problems is the product solving and how is that benefiting you?
Qualified is helping us optimize conversion from chat, with a goal to drive more leads and closed/won opportunities.
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