Qualified
Qualified.com, Inc.Reviews from AWS customer
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Outstanding Support and Partnership from Our QSA
What do you like best about the product?
Since the deployment, Qualified has made it easier for us to respond to leads faster and improve our conversion rates. The platform is user-friendly, and the support from my QSA has been great, guiding us, training us and suggesting the best approach to get the most of the tool.
What I find most helpful about Qualified is how it helps us connect with customers quickly and effectively, especially with the AI SDR, Emma. The integration with Salesforce and Pardot also makes it easy to track leads and keep everything in sync.
What I find most helpful about Qualified is how it helps us connect with customers quickly and effectively, especially with the AI SDR, Emma. The integration with Salesforce and Pardot also makes it easy to track leads and keep everything in sync.
What do you dislike about the product?
I think the platform could benefit from more detailed qualitative analytics, like better insights into conversations. It would be helpful if we could download these conversations and have better options for sorting and filtering them. As an example, we wanted more detailed analytics on the SmartButtons, similar to the Offers analytics, but we couldn't g the get the information we wanted. While it has a lot of great features, having more in-depth data would be helpful.
Also, another area for improvement would be adding copy-and-paste feature of a section or branch within a flow, as well as the ability to move a branch to another section/side within a flow when creating Experiences. This would be especially beneficial if it worked similarly to Engagement Studio in Account Engagement, where you can select a step, copy it, and place it in another part of the flow. Such functionality would greatly streamline the process of building experiences.
Also, another area for improvement would be adding copy-and-paste feature of a section or branch within a flow, as well as the ability to move a branch to another section/side within a flow when creating Experiences. This would be especially beneficial if it worked similarly to Engagement Studio in Account Engagement, where you can select a step, copy it, and place it in another part of the flow. Such functionality would greatly streamline the process of building experiences.
What problems is the product solving and how is that benefiting you?
Since our deployment with Chat Experience, we have seen a increase in lead conversion by having real-time chats. The lead has a direct access with our LDR team. Now, the majority of our MQLs come through Qualified.
Best-in-Class Solution for Website Chat & Meeting Scheduling + AI SDR Capabilities
What do you like best about the product?
A great product starts with a great team. From day one, we have received a ton of support from the Qualified crew to get us up and running in days. Their customer success team is top notch. Robert Kubovic and David Vogt are the extension of our team!
The product is robust and mature - it has everything we need and more to get the right conversations with the right people. It also helps us streamline the demo scheduling process. Perhaps one of my personal favorites is the newly released AI SDR feature - helps us connect with prospects and customers even during the after hours.
Great job all round!
The product is robust and mature - it has everything we need and more to get the right conversations with the right people. It also helps us streamline the demo scheduling process. Perhaps one of my personal favorites is the newly released AI SDR feature - helps us connect with prospects and customers even during the after hours.
Great job all round!
What do you dislike about the product?
No specific things to mention. The product is great and the team is phenomenal.
What problems is the product solving and how is that benefiting you?
Website chat, meeting scheduling, intent signals from accounts in ICP, AI SDR
Driving Efficiency and Pipeline
What do you like best about the product?
This has been the easiest software we have ever installed. I love the ability to test the AI extensively before roll-out and the varied features we can take advantage of to help drive pipeline. The customer engagement process has been exceptional.
What do you dislike about the product?
I don't have any dislikes. It's a large upfront cost, but I believe it will pay for itself eventually.
What problems is the product solving and how is that benefiting you?
Better digital engagement, faster time to get on sales reps calendars and the ability to tee up the right content to visitors, rather than have them comb through cumbersome web pages.
Qualified - AI SDR and AI Emails - Great addition to our business
What do you like best about the product?
Qualified has become an important part of our tech stack. We've implemented and trained our AI SDR to handle a lot of the routine questions for both sales and support. It's also helped us get meetings booked during off-hours or when territories have coverage gaps. The training process is straightforward and gives us the flexibility to keep it on message for our brand.
The chat functionality that we started with has also been a good experience for us. With a lot of ability to customize workflows and routing on the back-end, we're able to get the right people notified when a chat comes in for their territory. We've also been able to personalize the end-user experience so that we're not leading with a generic message when we know someone's intent or previous activity.
Signals has become a part of our Account ranking as well. We're using it in SFDC to give our sales team a direct way to gauge 3rd-party intent on topics that are relevant to our business.
The support that we've gotten from Brittany has also been a key factor in our success. She's consistent in helping us work with the features we have and introducing us to new beta features as they release. We have been fortunate to have her as an extension of our team.
The chat functionality that we started with has also been a good experience for us. With a lot of ability to customize workflows and routing on the back-end, we're able to get the right people notified when a chat comes in for their territory. We've also been able to personalize the end-user experience so that we're not leading with a generic message when we know someone's intent or previous activity.
Signals has become a part of our Account ranking as well. We're using it in SFDC to give our sales team a direct way to gauge 3rd-party intent on topics that are relevant to our business.
The support that we've gotten from Brittany has also been a key factor in our success. She's consistent in helping us work with the features we have and introducing us to new beta features as they release. We have been fortunate to have her as an extension of our team.
What do you dislike about the product?
We have to do a fair amount of work to keep the routing rules from overlapping each other with unexpected results. We've got most of the bugs worked out of the system but sometimes still get surprised.
What problems is the product solving and how is that benefiting you?
Qualified helps us with asychronus meeting scheduling as well as live chat - either with our staff or with the AI SDR we've implemented. It benefits us because we have a 24/7 presence on our site that gives people a way to answer basic questions but also book a meeting with a live person at a later time if they need it.
Driving Smarter Conversations and Conversions with Qualified Chat
What do you like best about the product?
As both a marketing manager and active admin/user of Qualified, I’ve seen firsthand how it impacts lead generation and sales alignment. Here are three key strengths:
1. Effective Lead Qualification
Qualified helps us pinpoint and engage high-value visitors in real time. With custom experiences based on behavior, persona, or campaign source, we’ve seen a strong lift in MQL-to-SQL conversions.
2. Easy to Use for Teams
From building experiences to chatting with prospects, the platform is intuitive, especially with the added AI Virtual Assistant. Admin tasks don’t require dev support, and reps ramp up quickly thanks to the clean interface and responsive design.
3. Seamless Salesforce Integration
Its tight Salesforce sync ensures accurate lead routing, real-time visibility, and clean data handoff between teams. It saves time and improves both follow-up and reporting.
1. Effective Lead Qualification
Qualified helps us pinpoint and engage high-value visitors in real time. With custom experiences based on behavior, persona, or campaign source, we’ve seen a strong lift in MQL-to-SQL conversions.
2. Easy to Use for Teams
From building experiences to chatting with prospects, the platform is intuitive, especially with the added AI Virtual Assistant. Admin tasks don’t require dev support, and reps ramp up quickly thanks to the clean interface and responsive design.
3. Seamless Salesforce Integration
Its tight Salesforce sync ensures accurate lead routing, real-time visibility, and clean data handoff between teams. It saves time and improves both follow-up and reporting.
What do you dislike about the product?
No real downsides or dislikes at this time.
What problems is the product solving and how is that benefiting you?
Qualified has played a key role in improving our MQL rates by enabling real-time engagement with high-intent visitors. Its AI-powered chatbot continues the conversation after hours, capturing valuable leads and routing them appropriately—ensuring we never miss an opportunity, even when the team is offline.
excellent platform, GREAT team!
What do you like best about the product?
Qualified has best-in-case customer success/support. Jeff Karges is knowledgable, responsive, and dive right into action whenever we need his support. It helps that Qualified also has an incredible product. The quality and thoughtfulness of how they have build AI into their product is what makes it so impactful. We leverage both Piper AI for chat as well as AI email, and both are extremely intuitive.
What do you dislike about the product?
The platform can be a little daunting. Most things we build we have Jeff (or CSM) advise or review, but it would be great if the tool was a little more user friendly. With that said, once I figured out where I need to be in the platform (experiences vs workflows, etc) I can usually figure it out.
What problems is the product solving and how is that benefiting you?
We use Qualified to optimize and increase our website conversion to leads/meetings booked. We have seen a significant increase in demos booked from our website by both leverage AI chat conversations to drive meetings, as well as the Smart Buttons/Smart Forms (allowing for us to reduce the friction for our prospects to schedule time with our team).
Making the website more human, with AI
What do you like best about the product?
I've had a great experience with their Offers and understanding which Top Prospects/Expansion Clients are spending time on the website and where. The AI SDR is a solid tool and I've seen her have some really good conversations with visitors and handle questions well that we didn't do pre-testing on. I also love Lauren, our rep, who did a fantastic job with the entire implementation process and team trainings.
What do you dislike about the product?
Nothing really that hasn't been shared with me as being on the roadmap for improvement.
What problems is the product solving and how is that benefiting you?
Qualified is providing our team with intent data into how our Top Prospects and Expansion Clients behave on our website in a way that is easy for Sales and Client Development to access within their own account planning and outbound workflows, in addition to informing the Marketing team of which pages get the most traffic and matter to those accounts.
It's also helping generate leads on the website where we might have only previously had visitors.
It's also helping generate leads on the website where we might have only previously had visitors.
Thoughtfully designed product and onboarding experience
What do you like best about the product?
Really fantastic and organized onboarding. Very knowledgeable and fast account management support.
What do you dislike about the product?
The limited control over specific email copy.
What problems is the product solving and how is that benefiting you?
Meeting booking and the ability to qualify and nurture leads that the Sales team did not have bandwidth for.
Qualified AI saves us time!
What do you like best about the product?
Qualified AI handles the non sales chats and frees up BDR's time for more qualified calls/chats. Platform is very user friendly and integration to Salesforce is amazing! Implementation was easy and like the customization options that are available. Ability to handle all of our regional sites and languages. Our CSM is always willing to help and quick to find answers. Appreciate they are continuing to evolve the platform and make it bigger and better.
What do you dislike about the product?
Not much to dislike, liking all the features so far.
What problems is the product solving and how is that benefiting you?
Qualified AI helps provide answers to our visitors quick questions and even URL links reducing time BDR's need to spend on non sales chats. Sales related questions are routed to BDR's or meetings can be offered if no one is offline. Allows for visitors to be assisted 24/7.
Qualified: An In-Depth Evaluation
What do you like best about the product?
What I appreciate most about Qualified is its user friendly interface which makes it easy for teams to navigate and utilize its functionalities effectively. Additionally, its robust features for live chat and communication enhance customer engagement, allowing for real-time support and interaction. The integration capabilities with other tools and platforms streamline workflows, making it a versatile solution for sales teams. Moreover, the analytics and reporting features provide valuable insights into customer behavior and team performance, empowering businesses to make data-driven decisions. Overall Qualified enhances collaboration and optimizes the customer experience.
What do you dislike about the product?
One of the drawbacks of Qualified is that it can occasionally be overwhelming for new users due to its extensive features and functionalities which may require a steep learning curve.
What problems is the product solving and how is that benefiting you?
Qualified addresses several key challenges faced by sales and marketing teams, which has significantly benefited our operations.
1. Real time customer engagement.2 .lead Qualification. Qualified significantly enhances our ability to engage with customers effectively, streamlines our processes, and provides us with crucial insights to drive our business forward.
1. Real time customer engagement.2 .lead Qualification. Qualified significantly enhances our ability to engage with customers effectively, streamlines our processes, and provides us with crucial insights to drive our business forward.
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