Qualified
Qualified.com, Inc.Reviews from AWS customer
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Force Multiplier for my GTM Team
What do you like best about the product?
What has been really impactful is using the insights from our AI SDR specifically to influence how our team approaches our GTM assets.
What do you dislike about the product?
As of today, I do not have any negative feedback.
What problems is the product solving and how is that benefiting you?
Qualified not only provides real time intent signal insights to help us hyper personalize experiences. Gaining visibility into this data has been a game changer. The Qualified AI SDR product has supercharged our inbound lead experience, resulting in an increase of booked meetings and engagement.
Best CS experience I've had
What do you like best about the product?
Friendly UI, easy to understand and pick up quickly, fast ROI. It has been the best implementation experience I've ever had and I've set up and managed a lot of sales tools - largely this is down to the hands-on CS approach.
What do you dislike about the product?
Not many, only that it's still somewhat in testing phase but nothing I wasn't aware of / isn't in line with competition
What problems is the product solving and how is that benefiting you?
With a small team across sales and marketing, it automates manual processes (lead qualification and routing), and helps educate leads better and navigate our website that we are conscious is tricky to navigate, servicing many industries and use cases.
Qualified has changed the game!
What do you like best about the product?
From the very beginning Qualified has been a trusted partner helping us build, refine and grow our demand generation motion. Nelly and Ava (our AI SDRs) have improved our website conversion, booked meetings (350+) and most importantly, helped drive pipeline ($3.5M+). They’ve positioned us to grow even more as we build our AI team to handle our inbound marketing motion. We can’t wait to continue growing with Qualified.
What do you dislike about the product?
There are always growing pains and integration issues with new tech. But Qualified has been there to dive in and solve problems together, making sure everything runs smoothly.
What problems is the product solving and how is that benefiting you?
Qualified has allowed us to solve our website chat and speed to lead problem. The AI live chat has turned our website into an extension of our team, meeting visitors 24/7. It’s allowed to significantly improve how quickly we follow up with leads and get quality meetings scheduled.
Qualified + Michael Witt = Revenue Acceleration at Its Best
What do you like best about the product?
Qualified enables real-time engagement with high-intent buyers at the moments that matter most. The ability to route visitors based on firmographic and behavioral data is incredibly powerful. The platform is intuitive, flexible, and integrates well with Salesforce, which keeps our data and workflows clean. It was also incredibly easy to implement, and now we use it daily—often hourly—depending on traffic. It’s a core part of our GTM strategy.
Most importantly, Michael Witt has been an absolutely exceptional partner. As our Success Architect, he brought not only deep platform knowledge, but also a clear understanding of our unique goals and internal complexities. Michael doesn’t just respond to requests—he proactively surfaces solutions, identifies optimizations, and provides strategic guidance that has accelerated our time-to-value and platform maturity.
His ability to break down complex features into clear, actionable steps has been a game-changer. He’s responsive, invested, and operates like a true extension of our team—helping us navigate integrations, refine routing logic, customize experiences, and ensure both marketing and compliance/legal are aligned.
Qualified is a powerful platform—but having Michael by our side has elevated the entire experience. Thanks in large part to his partnership, we’ve already seen over $1.5M in influenced pipeline, and we’re just getting started.
Most importantly, Michael Witt has been an absolutely exceptional partner. As our Success Architect, he brought not only deep platform knowledge, but also a clear understanding of our unique goals and internal complexities. Michael doesn’t just respond to requests—he proactively surfaces solutions, identifies optimizations, and provides strategic guidance that has accelerated our time-to-value and platform maturity.
His ability to break down complex features into clear, actionable steps has been a game-changer. He’s responsive, invested, and operates like a true extension of our team—helping us navigate integrations, refine routing logic, customize experiences, and ensure both marketing and compliance/legal are aligned.
Qualified is a powerful platform—but having Michael by our side has elevated the entire experience. Thanks in large part to his partnership, we’ve already seen over $1.5M in influenced pipeline, and we’re just getting started.
What do you dislike about the product?
While the platform is robust, we’ve encountered a few limitations. First, we’d love more branding flexibility in email campaigns—being able to fully align these experiences with our brand would make them far more usable for us.
We also ran into some configuration challenges integrating button experiences with our CMS, which created friction early on. That said, Michael Witt has been outstanding—he worked closely with our web team and navigated complex internal requirements from both Marketing and Legal/Compliance to get us to a fully functional, compliant solution. His partnership made all the difference.
We also ran into some configuration challenges integrating button experiences with our CMS, which created friction early on. That said, Michael Witt has been outstanding—he worked closely with our web team and navigated complex internal requirements from both Marketing and Legal/Compliance to get us to a fully functional, compliant solution. His partnership made all the difference.
What problems is the product solving and how is that benefiting you?
We initially implemented Qualified as a marketing-led intent platform to capitalize on high-value website traffic, but it's quickly evolved into a mission-critical tool across sales, marketing, and events.
We use Qualified for several key purposes:
AI SDR on our website to engage visitors in real-time, answer basic questions, and book meetings directly into rep calendars—dramatically improving conversion rates from high-intent traffic.
Pre-booking meetings for events and conferences by customizing experiences for specific campaigns or IP ranges, which has helped us build pipeline before boots ever hit the ground.
Behavioral and firmographic routing to ensure the right buyer is instantly matched with the right rep—helping us reduce response times and increase the quality of initial conversations.
Pipeline influence tracking, which gives our revenue team better insight into how website activity is contributing to bookings and pipeline generation.
As a SaaS company selling a technical solution like Kubernetes, where buyer education and timing are everything, Qualified allows us to strike when the interest is highest, before prospects get distracted or move on. The platform not only enables smarter engagement, it also gives our GTM team a clear picture of who is showing intent and how we can act on it immediately.
Since implementing Qualified, we’ve seen increased conversion from demo requests, faster time-to-meeting, and more predictable pipeline generation from web traffic and events. It's been a powerful complement to our broader demand gen and sales motion.
We use Qualified for several key purposes:
AI SDR on our website to engage visitors in real-time, answer basic questions, and book meetings directly into rep calendars—dramatically improving conversion rates from high-intent traffic.
Pre-booking meetings for events and conferences by customizing experiences for specific campaigns or IP ranges, which has helped us build pipeline before boots ever hit the ground.
Behavioral and firmographic routing to ensure the right buyer is instantly matched with the right rep—helping us reduce response times and increase the quality of initial conversations.
Pipeline influence tracking, which gives our revenue team better insight into how website activity is contributing to bookings and pipeline generation.
As a SaaS company selling a technical solution like Kubernetes, where buyer education and timing are everything, Qualified allows us to strike when the interest is highest, before prospects get distracted or move on. The platform not only enables smarter engagement, it also gives our GTM team a clear picture of who is showing intent and how we can act on it immediately.
Since implementing Qualified, we’ve seen increased conversion from demo requests, faster time-to-meeting, and more predictable pipeline generation from web traffic and events. It's been a powerful complement to our broader demand gen and sales motion.
Game-changer for Inbound Lead Routing with a Smooth UX
What do you like best about the product?
Qualified has transformed how we handle inbound demo requests, combining real-time enrichment, dynamic Smart Routing, and seamless integrations with Salesforce and Slack. The ease of use is fantastic, visitors can see all available times, and have a frictionless experience booking a meeting. Implementation was smooth thanks to excellent customer support, and the integration with Salesforce and Marketo makes managing leads a breeze. The number of features continues to impress. It’s become a daily tool for our team, and the ease of integration with our tech stack is top-notch.
What do you dislike about the product?
Currently, the biggest gap is that Smart Routing’s queue management isn’t available yet. We know that’s still in development, but right now there’s no direct way to manually adjust the next rep in the queue from the UI.
Also, while the implementation itself was straightforward overall, some features do require coordination with Qualified’s customer support to check, validate, and review log issues. Fortunately, the CSM has been very responsive and has helped us work through any challenges that come up.
Also, while the implementation itself was straightforward overall, some features do require coordination with Qualified’s customer support to check, validate, and review log issues. Fortunately, the CSM has been very responsive and has helped us work through any challenges that come up.
What problems is the product solving and how is that benefiting you?
Qualified is solving our biggest challenge with inbound lead routing: speed, accuracy, and transparency. Before, our process relied on a combination of Marketo, ZoomInfo, and LeanData BookIt, which often resulted in delays, incomplete enrichment, and misassigned leads. Now, with Qualified, we have real-time enrichment (using Clearbit and Demandbase) and Smart Routing that instantly connects leads to the right AE, AM, or BDR.
We’re also taking full advantage of Qualified’s chatbot and AI SDR features. The chatbot captures visitors’ information and starts the enrichment process right away, guiding them through a frictionless experience to schedule a meeting. If a visitor doesn’t complete the booking, the AI SDR automatically follows up to offer times again and ensure no lead falls through the cracks. This not only reduces manual work but also improves conversion rates and creates a smoother experience for both prospects and our sales team.
It’s given us a unified, reliable, and efficient system that directly benefits our pipeline and revenue growth.
We’re also taking full advantage of Qualified’s chatbot and AI SDR features. The chatbot captures visitors’ information and starts the enrichment process right away, guiding them through a frictionless experience to schedule a meeting. If a visitor doesn’t complete the booking, the AI SDR automatically follows up to offer times again and ensure no lead falls through the cracks. This not only reduces manual work but also improves conversion rates and creates a smoother experience for both prospects and our sales team.
It’s given us a unified, reliable, and efficient system that directly benefits our pipeline and revenue growth.
Powerful tool with hands-on implementation support
What do you like best about the product?
We implemented Qualified on our website about 3 months ago and it's been a huge asset to our tech stack. We get real-time intent signal visibility, plus time savings for our BDRs since our AI SDR, Taylor, fields chats and schedules meetings with prospects on their behalf. I also appreciate that Qualified integrates nicely with our Salesforce org in terms of seamlessly tracking new leads, chat transcripts and meetings booked. We also regularly monitor our AI SDR chat transcripts and have identified several content creation opportunities based on common chat questions Taylor receives.
As the Qualified admin, I've been very impressed with Qualified's online support resources, as well as the support we've received from our Qualified Success Architect, Genise Christianson. Genise is super hands-on and has already helped us implement several enhancements to our initial setup. She's very friendly, easy to communicate with, and collaborative. Our team genuinely enjoys our weekly meetings with Genise and we really couldn't have asked for a better partner to help us implement this tool.
As the Qualified admin, I've been very impressed with Qualified's online support resources, as well as the support we've received from our Qualified Success Architect, Genise Christianson. Genise is super hands-on and has already helped us implement several enhancements to our initial setup. She's very friendly, easy to communicate with, and collaborative. Our team genuinely enjoys our weekly meetings with Genise and we really couldn't have asked for a better partner to help us implement this tool.
What do you dislike about the product?
I really don't dislike anything about Qualified - its user interface is great and functionality is robust. The learning curve was a bit steep in terms of learning which aspects of the tool to use for solving different business needs, but it was no more difficult than implementing any new software, and Genise helped immensely with both building and coaching me on how to use the tool.
I would like to see improvements to chat topic & transcript reporting - being able to view both high-level chat topic trends as well as individual chat transcripts within a report, rather than having to click into each transcript.
I would like to see improvements to chat topic & transcript reporting - being able to view both high-level chat topic trends as well as individual chat transcripts within a report, rather than having to click into each transcript.
What problems is the product solving and how is that benefiting you?
Real-time website intent data gathering for both marketing and sales; freeing up sales time by fielding prospect questions and scheduling meetings on behalf of sales, even during off-hours.
Fast Onboarding on a Tight Timeline
What do you like best about the product?
We launched Qualified with the AI Agent in just 1 week. The Qualified implementation process was fast and efficient and Marcie made the process painless. Easy integrations with all of our existing technical stack.
What do you dislike about the product?
If you don't have pre-existing solid lead routing/SDR practices, you won't be able to take full advantage of the Qualified platform.
What problems is the product solving and how is that benefiting you?
Lead Generation, building a better website experience for our prospects/customers, and Assisting our existing SDR team in their prospecting
Elizabeth and the rest of the Qualified team have been a great asset to our business!
What do you like best about the product?
The team is responsive, listens to solve, and understands our organizations complex processes. Elizabeth takes everything we throw at her and helps us make it happen and leverage powerful AI for our business.
What do you dislike about the product?
The UI is a bit complex to navigate at first, however once you get the hang of it and grasp core concepts it becomes easier.
What problems is the product solving and how is that benefiting you?
Engaging with users on our websites in a manner that correctly speaks to our products and offerings.
Director of Business Development
What do you like best about the product?
In today’s complex go to market landscape, understanding buyer intent is no longer a luxury it’s a necessity. One of the most powerful and reliable signals we track is who is on our website and what they’re engaging with. Qualified has become an indispensable part of our revenue strategy by giving us real-time visibility into this digital behavior.
But technology alone isn’t what sets Qualified apart, it’s their people. Our Customer Success Architect has been nothing short of exceptional. Their strategic guidance, attention to nuance, and deep understanding of our goals have elevated the impact of the platform across our organization. They operate less like a vendor and more like an embedded extension of our team which is why we continue to evolve with them as their products evolve.
Without question, Qualified and the partnership we’ve built with their Customer Success team has been a key driver of our growth and a critical enabler of our success.
But technology alone isn’t what sets Qualified apart, it’s their people. Our Customer Success Architect has been nothing short of exceptional. Their strategic guidance, attention to nuance, and deep understanding of our goals have elevated the impact of the platform across our organization. They operate less like a vendor and more like an embedded extension of our team which is why we continue to evolve with them as their products evolve.
Without question, Qualified and the partnership we’ve built with their Customer Success team has been a key driver of our growth and a critical enabler of our success.
What do you dislike about the product?
Piper was a great addition but I would love an immediate automated email follow up for anyone that we were able to capture. I know that it is available and at one point we did circumvent this through SalesLoft. It has been a bit since I have visited this but know there are options.
What problems is the product solving and how is that benefiting you?
Capturing everyone that is on our website and our most engaged prospects. In the past we had zero visibility, then we had visibility but missed some due to coverage, then we got piper and we were able to capture everyone on our website.
The problem it solves is 24/7 coverage of our website
The problem it solves is 24/7 coverage of our website
Qualified Review
What do you like best about the product?
Automating inbound chat using the AI SDR
What do you dislike about the product?
Difficult for multiple admins to maintain backend simultaneously
What problems is the product solving and how is that benefiting you?
Being attentive to website visitors in real time
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