Qualified
Qualified.com, Inc.Reviews from AWS customer
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Qualified: Revolutionizing Our Sales and Support with Automation and AI!
What do you like best about the product?
Qualified has truly transformed our BDR and sales operations, especially through its robust automation capabilities and the seamless integration of our AI SDR. The ability to create sophisticated automated workflows has significantly streamlined our lead qualification and routing processes, ensuring that prospects are engaged efficiently and directed to the right team members without manual intervention.
The AI SDR has been a game-changer for our out-of-hours support and during peak times when our live agents are occupied. It provides immediate, intelligent responses to common queries, qualifies leads, and even schedules meetings, ensuring that no inbound interest goes unaddressed. This has not only improved our response times but also allowed our human agents to focus on more complex, high-value interactions.
The platform's ability to handle initial engagements autonomously has directly contributed to increased efficiency and a better customer experience.
The AI SDR has been a game-changer for our out-of-hours support and during peak times when our live agents are occupied. It provides immediate, intelligent responses to common queries, qualifies leads, and even schedules meetings, ensuring that no inbound interest goes unaddressed. This has not only improved our response times but also allowed our human agents to focus on more complex, high-value interactions.
The platform's ability to handle initial engagements autonomously has directly contributed to increased efficiency and a better customer experience.
What do you dislike about the product?
While the overall functionality and impact of Qualified are overwhelmingly positive, I've found that the dashboards are not always the most intuitive or easiest interface to navigate initially. It can take some time to fully grasp how to pull specific reports or customize views to get precisely the insights you need.
However, this is largely mitigated by the excellent support provided by our CSM. With their guidance and expertise, I've consistently been able to extract the necessary data and understand the metrics that are crucial for our operations. The support team's responsiveness and willingness to help ensure that despite the initial learning curve with the dashboards, we still achieve our goals effectively.
I would also love to see more ways of matching known visitors (and companies) beyond the basic IP matching which can sometimes lead to false-positives
However, this is largely mitigated by the excellent support provided by our CSM. With their guidance and expertise, I've consistently been able to extract the necessary data and understand the metrics that are crucial for our operations. The support team's responsiveness and willingness to help ensure that despite the initial learning curve with the dashboards, we still achieve our goals effectively.
I would also love to see more ways of matching known visitors (and companies) beyond the basic IP matching which can sometimes lead to false-positives
What problems is the product solving and how is that benefiting you?
Scale, Realtime Pounce and Efficiencies in teams through automation and guided experiences
Efficient, intelligent, and game-changing for our sales team.
What do you like best about the product?
Qualified has been a massive value-add for us. Our AI SDR engages site visitors in real time with smart, contextual messaging that feels natural and human across multiple languages. It does a great job qualifying leads and routing them to the right reps instantly, dramatically improving our speed to lead and reducing the manual load on our SDRs. It was fairly simple get started in the platform. Integrating Qualified with others in the tech stack is relatively simple thanks to the guides that are offered and reporting insights are actionable and clear.
Plus, all the tools are there if you want to take it a step further with A/B testing and baking in targeted workflows alongside the AI SDR. To top it all off, the team behind Qualified is responsive, efficient and ready to connect on anything from feature requests to supporting complex builds.
Plus, all the tools are there if you want to take it a step further with A/B testing and baking in targeted workflows alongside the AI SDR. To top it all off, the team behind Qualified is responsive, efficient and ready to connect on anything from feature requests to supporting complex builds.
What do you dislike about the product?
There's a bit of a learning curve when it comes to customizing experiences, particularly around setting up the correct routing and prioritization logic when you have multiple experiences running at a time. That said, the Qualified team goes above and beyond to help you get the most out of the platform, and their help center includes a wealth of useful guides if you prefer to dive in on your own.
What problems is the product solving and how is that benefiting you?
Qualified is helping us solve the challenge of connecting with high-intent website visitors in real time across multiple languages. The AI SDR instantly engages visitors, qualifies them based on our criteria, and routes them to the right reps or books meetings automatically. This has significantly reduced our speed-to-lead time, increased pipeline velocity, and freed up our SDRs to focus on higher-value activities. It's also improved the overall buyer experience by making engagement feel seamless and personalized.
Details makes this great!
What do you like best about the product?
Professional service that comes with it. We have Genise on our team, and that point of contact that you can bounce ideas off of, ask questions to and help you built out programs is key. Much more than customer support, you feel you have an additional member on your team. I find myself in the platform every day and the insights it provides are very helpful in our account targeting. layout of active site visitors make it easy for our reps to know who to prioritize first and implementing up new reps is a simple process.
What do you dislike about the product?
Platform navigation can be confusing at times.
What problems is the product solving and how is that benefiting you?
We use Qualified to help keep web visitors engaged through the chat experiences and the AI SDR. We have seen our prospects questions answered on a much faster scale than before. We have seen an increase in questions asked as well. We also use the intent information in tandem with all our other intent platforms.
Qualified Review - Jennifer Schneider
What do you like best about the product?
Its ease of use. The platform UI is pretty easy to use and set up. And our account rep Jennifer is always very responsive, and has made our onboarding to Qualified very easy. Im in Qualified daily, its very easy to review past conversations, upload new content etc. The platform is very easy to use.
What do you dislike about the product?
The only very small detail I've found is the inability to run different versions of the same card on the same page (doing split testing).
What problems is the product solving and how is that benefiting you?
To allow chatbot functionality on our site, and to allow meeting booking with no delay, reducing dropoff.
A powerful platform for prospect engagement
What do you like best about the product?
Qualified offers a wide variety of features and experiences you can use to engage prospects on your site or elsewhere. We use the Meetings booker in conjunction with Hubspot forms as well as the AI SDR. Both have been excellent so far in helping us engage and accelerate prospects from web touches to live sales conversations, and both have allowed us to scale faster. Our QSA Jennifer has also been outstanding to partner with from initial implementation to ongoing optimizations and expansion of the features we take advance of. She makes sure we're building the right way and that we can always get an answer on questions or issues that arise.
What do you dislike about the product?
Would love more customizability for the Offers. Somewhat limited in design/placement control.
What problems is the product solving and how is that benefiting you?
Qualified helps us shorten the time and distance between prospects interacting with our site and them having live conversations with our sales team. The platform allows us to engage them, answer questions, point them to relevant resources, and then guide them to booking a follow up convo with our team. It decreases time spent sitting between stages and it reduces funnel leakage by ensuring there's a quick hand off to the team for next steps.
Qualified is a game changer.
What do you like best about the product?
One of the things I appreciated most about Qualified was how easy it was to use. The platform itself was intuitive, which made adoption smooth across our team. But what truly set the experience apart was our amazing rep, Brittany. She consistently went above and beyond to handle any issues we encountered, no matter how complex.
Having Brittany as our dedicated point of contact made a huge difference. Over time, she developed a deep understanding of our company’s goals and customer needs, which allowed us to get even more value out of the platform. I genuinely believe that her continued support played a big role in our success with Qualified.
Having Brittany as our dedicated point of contact made a huge difference. Over time, she developed a deep understanding of our company’s goals and customer needs, which allowed us to get even more value out of the platform. I genuinely believe that her continued support played a big role in our success with Qualified.
What do you dislike about the product?
I dislike that you cant copy a chat from a customer conversation from qualified.
What problems is the product solving and how is that benefiting you?
Qualified is solving the problem of finding leads who could be interested in our products. Allowing BDRs to reach these leads ASAP.
Amazing customer support and hands on implementation! Already seeing great results from the tool!
What do you like best about the product?
The platform is driven by data and allows me to manage all functionalities and settings easily. AI Studio setup was exhaustive and the customer success manager helped guide us throughout each step while recommending best practices. I review it every other day if not every day but it is easy to update if anything needs to be. Excited to implement a few more features over the next few months.
What do you dislike about the product?
I am excited to see ROI soon. A few product feature requests I made with the rep might be under way already which was good to hear.
What problems is the product solving and how is that benefiting you?
Faster lead qualification and pipeline build.
Exceptional Partnership with Qualified – and an Even Better Team!
What do you like best about the product?
What I like best about Qualified is how intuitive and powerful the platform is when it comes to creating personalized, real-time experiences for our high-value website visitors. It allows us to meet buyers where they are in their journey—with smart routing, dynamic messaging, and seamless integrations that truly connect marketing and sales. We have been loving the opportunity to explore the functionality of the AI SDR, ours is named QUINN, and the AI Email Campaigns.
But what truly sets Qualified apart is the people behind the platform—especially our incredible Success Architect and account rep, Brittany. From day one, Brittany has been an absolute rockstar. She consistently goes above and beyond to ensure we're successful, offering strategic guidance, hands-on support, and thoughtful recommendations tailored to our goals. Her proactive communication, deep knowledge of the product, and genuine investment in our success make her an invaluable partner.
Thanks to Brittany and the Qualified team, we’ve launched more targeted and personalized campaigns, improved lead conversion, and strengthened alignment between our marketing and sales teams. We truly feel like we have a partner in our corner who understands our business and is always ready to help us level up.
If you're considering Qualified, know that you're not just getting a powerful platform—you’re gaining a team of experts who are committed to your success. And if you're lucky enough to work with Brittany, you're in very good hands!
But what truly sets Qualified apart is the people behind the platform—especially our incredible Success Architect and account rep, Brittany. From day one, Brittany has been an absolute rockstar. She consistently goes above and beyond to ensure we're successful, offering strategic guidance, hands-on support, and thoughtful recommendations tailored to our goals. Her proactive communication, deep knowledge of the product, and genuine investment in our success make her an invaluable partner.
Thanks to Brittany and the Qualified team, we’ve launched more targeted and personalized campaigns, improved lead conversion, and strengthened alignment between our marketing and sales teams. We truly feel like we have a partner in our corner who understands our business and is always ready to help us level up.
If you're considering Qualified, know that you're not just getting a powerful platform—you’re gaining a team of experts who are committed to your success. And if you're lucky enough to work with Brittany, you're in very good hands!
What do you dislike about the product?
There’s very little to “dislike” about Qualified—it’s a strong platform backed by an even stronger team. Qualified is always iterating and improving, and our Success Architect Brittany does an amazing job of passing along feedback and helping us find workarounds when needed. It’s clear that the team genuinely listens to customer input, which makes us confident these enhancements will come with time.
What problems is the product solving and how is that benefiting you?
With Qualified, we’re able to dynamically route key accounts to the right reps, trigger personalized messaging based on buyer behavior, and create targeted chat experiences that align with our campaigns. But just as importantly, the partnership we have with Qualified sets it apart. Our Success Architect, Brittany, has been instrumental in helping us maximize the value of the platform. Her strategic insight, responsiveness, and true partnership mindset make all the difference. With Qualified, we’re not just using a tool—we’re working with a team that’s invested in our success.
Mike is such a great thought partner and advocate for our company
What do you like best about the product?
We like how customized it can be and how much the team is willing to support us with executing our custom flows. Mike has been a great partner to us, helping track performance week over week but also helping brainstorm new use cases for us.
What do you dislike about the product?
There seems to be a discrepancy between expected behavior and what we experience when it comes to signing out reps when they are inactive. We see some users staying "active" all night or when we know they are away from their computer. We've been troubleshooting but unable to fully solve.
What problems is the product solving and how is that benefiting you?
We are capturing high intent visitors at a key moment, connecting them directly to a sales rep by scheduling a call or allowing the sales rep to call in the moment.
Qualified is a game-changer for B2B pipeline generation
What do you like best about the product?
We started using Qualified to better engage high-intent visitors on our site, and it’s made a huge difference. The AI SDR and live chat features help us connect with the right people at the right time, which has supported pipeline growth.
It’s been especially useful alongside our digital ad efforts across LinkedIn, Google, and display. We can see who’s engaging with our campaigns and have meaningful conversations while they’re still active on the site.
The platform is easy to use, integrates well with Salesforce, and their support team is responsive and helpful. Qualified has become an essential part of our digital strategy and a key tool in how we generate pipeline.
It’s been especially useful alongside our digital ad efforts across LinkedIn, Google, and display. We can see who’s engaging with our campaigns and have meaningful conversations while they’re still active on the site.
The platform is easy to use, integrates well with Salesforce, and their support team is responsive and helpful. Qualified has become an essential part of our digital strategy and a key tool in how we generate pipeline.
What do you dislike about the product?
Qualified has been a valuable tool for engaging high-intent visitors and supporting our pipeline goals. The biggest challenge we've faced is getting the routing logic set up correctly—it can be a bit confusing, and we’re still fine-tuning it. That said, the support team has been helpful, and the overall impact on our digital strategy has been really positive.
What problems is the product solving and how is that benefiting you?
Qualified is helping us solve the problem of missed engagement opportunities with high-intent website visitors. Before, we had very limited visibility into who was on our site and no easy way to connect with them in real time. Now, with Qualified's AI SDR and live chat, we’re able to identify target accounts, engage them instantly, and route them to the right team—whether that’s an AE, BDR, or chatbot. It’s also brought marketing and sales closer together by giving both teams visibility into how prospects are interacting with our site.
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