Qualified
Qualified.com, Inc.Reviews from AWS customer
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High hopes for this tool and it exceeded them
What do you like best about the product?
We've been using Qualified for several months now and it has completely transformed how we engage with our audience and book meetings. We are seeing a 25% conversion rate to booked meetings — a huge lift from our normal demo to meeting channel. Cannot believe how well our AI BDR engages and answers questions. Visitors are greeted with a much more polished and professional experience with the ability to qualify leads in real time. We are experiencing a 71% meeting offer-to-book rate. We could not be happier with Qualified.
None of this would be possible without the exceptional work from our dedicated QSA Lily. She is so knowledgeable about the product and made the implementation and ongoing support effortless
None of this would be possible without the exceptional work from our dedicated QSA Lily. She is so knowledgeable about the product and made the implementation and ongoing support effortless
What do you dislike about the product?
Wish it were a little more intuitive to set up audiences and routing rules. Somewhat of a learning curve
What problems is the product solving and how is that benefiting you?
We have lofty pipeline and bookings goals and Qualified is helping us reach those. We are getting more qualified pipeline from engaged buyers which is leading to faster sales cycles.
Amazing support from our CSM!
What do you like best about the product?
Great tool to identify traffic on the website and improve user experience with chat interactions. Signals is also an awesome feature that allows the sales reps to prioritize outbound plays by identifying accounts and prospects that have been active on certain website pages.
Also worth being mentioned is the support from CSM Marcie. She has quickly helped us re-implement the platform and enable us on new features and capabilities. We were definitely underusing Qualified due to a lot of internal change within our company, and Marcie made sure we are making the most out of it.
Also worth being mentioned is the support from CSM Marcie. She has quickly helped us re-implement the platform and enable us on new features and capabilities. We were definitely underusing Qualified due to a lot of internal change within our company, and Marcie made sure we are making the most out of it.
What do you dislike about the product?
Being on the sales side, I just wish the platform would have more sales focused features embedded into signals. Not a deal breaker, but it would help me use it even more.
What problems is the product solving and how is that benefiting you?
Improving website user experience and identifying website visitors.
Amazing platform, easy to talk to any website visitors at the right time, turn them into leads.
What do you like best about the product?
At the beginning of the journey, I found that integration was very easy and quick. We started using the platform soon afterward. The interface is easy to use , I can manage chats and track leads without any hassle. It shows me visitors who are really interested, so I can talk to them at the right time. I can see what questions they might ask, which helps me prepare better. The support team responds quickly whenever I face any issues. I keep checking the app often to stay updated on my leads.
What do you dislike about the product?
I haven’t found any reason to dislike the tool. I’m not looking for flaws. It serves my purpose to be on Qualified.
What problems is the product solving and how is that benefiting you?
Qualified helps me connect with the right website visitors in real time, especially those who are genuinely interested. It saves time by showing who’s ready to talk, so I don’t waste effort on low-quality leads. It also helps me stay prepared by giving insights into what visitors are looking at or planning to ask. Overall, it’s made my lead engagement faster, more focused, and more effective.
Great product, always useful new features, and great support.
What do you like best about the product?
Easy to implement with the support team, we were able to replace our old chatbot provider and switch in less than two weeks. Lots of options for automation and getting meetings booked with our sales team, provides a way better user experience on our website for people to self book.
What do you dislike about the product?
Making sure our sales reps are using the tool in the best way and rolling out those processes has been a bit slower than we hoped.
What problems is the product solving and how is that benefiting you?
Allowing website visitors to pick meeting times themselves and book directly in our sales reps calendars all on their own. Using Smart Buttons and Offers on the website to create better user journeys, increase conversion.
Amazing Implementation Team
What do you like best about the product?
The Qualified Team assigned to our implementation have been fantastic. Robert has provided functional guidance and support - near real-time, as well as consultative guidance and enablement to help us maximize XFN adoption and usage. Technical integrations are easy and seamless.
What do you dislike about the product?
Nothing has come up thus far - so far, we are still diving into the Qualified use cases and learning how to further ramp it up with our business.
What problems is the product solving and how is that benefiting you?
Qualified is helping to better identify visitors, identify their Intent signals and create MQL's (that book meetings).
High hopes for the future of Qualified AI products
What do you like best about the product?
We had a great experience working with the Qualified team to get the AI SDR and new meeting booking experiences automated. The platform integrates very well with Hubspot and Salesforce and the targeting capabilities are impressive. It's a little creepy -- but effective! The implementation team provided great support and we are so appreciative of their determination and willingness to get everything right and fix all technical issues. The SDR team is really liking the tool.
What do you dislike about the product?
The interface is so confusing. I feel like I have to click through every panel and tab to find what I'm looking for. It's not entirely intuitive. But otherwise, once you get past the learning curve, it's great. There were some sync delays and errors but easily fixed.
What problems is the product solving and how is that benefiting you?
Reducing lead-to-meeting time and converting more demo requests into booked meetings.
Loving Qualified!
What do you like best about the product?
Qualified has really bolstered our team's ability to communicate both efficiently and effectively online, before any phone/video contact is necessary. Our team has been thoroughly enjoying our build of Piper/Violet, and feel this will be a game changer when it comes to prequalification of sales & general business inquiries.
What do you dislike about the product?
Overall it is great and I have no real complaints- the only small comment I have is maybe looking into a better layout of the "settings/activities" bar so it is easier to navigate all the different channels/activities Qualified has to offer.
What problems is the product solving and how is that benefiting you?
Qualified is helping us solve navigation & volume issues when it comes to our inbound/web business traffic. It has helped us tremendously in knowing where we need to utilize tangible/human interaction, as opposed as letting our website and systems do some of that leg work for us.
1yr later - I like Qualified even more - highly suggest investing
What do you like best about the product?
I'm coming back to update this review after about a year of using Qualified. And I must say, Qualified is worth it, just buy it. Compared to our last tool, Qualified is doing actual 40x increases. To be fair, our last solution was MUCH less sophisticated, but being able to write 40x increase and having the data to back it up at the end of the year has made Qualified my favorite software as a Demand Gen Marketer. Qualified is now in our top 4 new business channels.
But most importantly! The Qualified support team, specifically Cassie Tran, is the reason we've had such an amazing time with Qualified. Cassie is amazing and genuinely feels like she works on my marketing and not for Qualified. I've never had such a helpful, intelligent, dependable person to work with outside of my own team in my professional career. Thank you Cassie.
But most importantly! The Qualified support team, specifically Cassie Tran, is the reason we've had such an amazing time with Qualified. Cassie is amazing and genuinely feels like she works on my marketing and not for Qualified. I've never had such a helpful, intelligent, dependable person to work with outside of my own team in my professional career. Thank you Cassie.
What do you dislike about the product?
The initial setup is pretty involved if you want to get it right but its to be expected with rebuilding routing rules and training an AI on your entire product. Cassie Tran made this very easy though.
What problems is the product solving and how is that benefiting you?
Our main problem was that we get a lot of good traffic to our site, but not everyone fills out a "request a demo" form. We knew we were missing out on talking to good potential customers.
Qualified lets us see who is on our site (like if they're from a target account) and gives us a way to start a real conversation with them right then and there. The main benefit is that we're booking solid meetings with qualified prospects who probably would have just clicked away and left the site before. It's helped us convert more of the traffic we're already working hard to get. The AI SDR is also quickly getting prospects questions about the product answered and is available at all times.
Qualified lets us see who is on our site (like if they're from a target account) and gives us a way to start a real conversation with them right then and there. The main benefit is that we're booking solid meetings with qualified prospects who probably would have just clicked away and left the site before. It's helped us convert more of the traffic we're already working hard to get. The AI SDR is also quickly getting prospects questions about the product answered and is available at all times.
Amazing Tool, Easy Implementation, Very Fun to Watch
What do you like best about the product?
I loved how hands-on the Qualified team was during the implementation process. They were very attentive, answered all of our questions, and set up most of the automations behind the scenes. Mike W. was a great partner in the process. The tool takes a little getting used to but once you understand what each section does, it's very intuitive. We were also able to integrate with our CRM, Marketing Automation Platform, and several other tools to help with data enrichment. Not to mention being able to see the AI interacting with all of our site visitors is so much fun. It's been hard to look away from the dashboard since implementation.
What do you dislike about the product?
It takes a while to learn what each of the areas of the tool do and how to best set it up. If you aren't familiar with automations, you'll be leaning heavily on your implementation team. Having the AI do what you want it to is sometimes a bit trickier than anticipated.
What problems is the product solving and how is that benefiting you?
We're now able to have a direct interaction with a user based on the page they're viewing and prompt them with a relevant conversation without needing to increase headcount. It's also helping to book meetings directly through chat without a user needing to visit a demo request page.
Go-to tool for Inbound AI SDR
What do you like best about the product?
We use Qualified primarily for the AI Email Campaigns and one of the best features of that part of the platform is the various options for personalisation. We can map as many fields from our CRM as we need and make sure that every email sent via AI SDR is highly personalised based on the contact's interaction, their industry, persona, product interest and more. Advanced prompting options are also very useful to ensure we can customize each campaign as much as we need. The entire tool is very user friendly, easy to navigate and the support from the Qualified team both during implementation as well as now when we're up and running has been really great.
What do you dislike about the product?
There is not much to dislike about Qualified, but one thing I'd like to see a bit improved is some advanced analytics specifically for the AI Emails feature. Right now we can only report on each individual email campaign separately, but it's lacking an overall view of all campaigns combined, how they are performing, how many leads we're following up with, etc.
What problems is the product solving and how is that benefiting you?
Inbound Follow up. With Qualified AI SDR we can now scale our Inbound follow up and pick up every lead that comes in. AI SDR can follow up 24/7 with personalised messaging and drive to book more meetings with relevant leads.
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