Qualified
Qualified.com, Inc.Reviews from AWS customer
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Smooth and Fast Qualified Implementation with Excellent Support
What do you like best about the product?
Implementing Qualified alongside our AI SDR Corra was a very smooth and quick process, particularly given that we were still managing the aftermath of a data breach caused by our previous chat bot. The implementation team was outstanding, ensuring the transition went seamlessly. We have also managed to integrate Qualified with multiple platforms, such as SFDC and Marketo, without any issues. My favorite feature is the live view at chats occurring on our website - and being able to ensure Corra is best equipped to answer questions by educating the AI.
What do you dislike about the product?
No downsides to note about the platform.
What problems is the product solving and how is that benefiting you?
Qualified offers us the chance to integrate an intelligent AI platform into our website, making it easier for visitors to get answers about our solutions.
Impressive AI SDR and Email Automation, Excellent Support, but Needs More Language Options
What do you like best about the product?
The product itself is amazing. Our AI SDR is fluent in 4 languages and engages visitors in real time to increase knowledge and book meetings for our team. The AI email allows us to follow up with people who download content or register for webinars automatically. The open rate, click rate, reply rates, and meetings booked from the AI emails have already surpassed our manual sequencing.
The smart forms are also a nice feature, which allows known visitors an easier path to book a meeting without having to enter information again into a form.
We've utilized Offers to promote webinars in key markets and will continue to expand the use of them for custom offers.
Additionally, the implementation team were top-notch, getting us live in 5 weeks. They were incredibly responsive to any needs and questions. Would highly recommend!
The smart forms are also a nice feature, which allows known visitors an easier path to book a meeting without having to enter information again into a form.
We've utilized Offers to promote webinars in key markets and will continue to expand the use of them for custom offers.
Additionally, the implementation team were top-notch, getting us live in 5 weeks. They were incredibly responsive to any needs and questions. Would highly recommend!
What do you dislike about the product?
For now, using AI email is only supported in English, and we look forward to additional language support for our other regions. It would also be good to have an overview of all AI email data rather than reviewing each campaign separately.
What problems is the product solving and how is that benefiting you?
Qualified helps us convert more of our site visitors to leads and more of those leads into opportunities. It also allows us to be much more efficient with lower-intent leads by automating the nurturing email process so we remain top-of-mind for ICP prospects.
Great Product and Service, No Complaints
What do you like best about the product?
The service by Maddie on implementing the solution for our Sales and Marketing teams
What do you dislike about the product?
Nothing. The product and service are great
What problems is the product solving and how is that benefiting you?
Conversion of our Tier 2 leads, AI chatbot on our website to book meetings and calendar links for our sales teams.
The one vendor I actually brag about 👀 ...
What do you like best about the product?
We’ve been using Qualified for three years, and it’s made our day-to-day so much smoother. The platform is intuitive, clean, and easy to navigate — but what stood out most to me was how quickly we were able to get started with the AI SDR (Piper) recently.
We scaled our team with AI pretty fast. Piper was implemented by the Qualified team and required very little effort on our end. Within about a week, it was already engaging website visitors, sending personalized follow-ups, and booking meetings.
After moving over from Drift and Chili Piper, the difference has been significant. Qualified is faster, smarter, and offers a smoother experience. We’ve reimagined how we engage with visitors, generate pipeline, and manage outreach. The improvements in speed-to-lead and pipeline generation happened quickly! We’re now gaining great insights into our website traffic, and everything connects seamlessly — from routing to engagement to reporting. :)
I also have to mention our Success Architect, Kubs! Kubs is amazzzingggg. He’s always available when we need him and genuinely feels like a member of our team. He’s helped us build complex segmentations, integrate Piper, create custom reports, and bring every idea we’ve had to life. Plus, his personality kicks ass — he’s kind, caring, and has a great sense of humor. I could go on and on about him because I’ve never had a platform partner who’s cared this much about our integration and daily success.
TL;DR: If you’re considering scaling your team with AI, improving speed-to-lead, and want a success team that actually cares and works to make you better — I highly recommend Qualified!
We scaled our team with AI pretty fast. Piper was implemented by the Qualified team and required very little effort on our end. Within about a week, it was already engaging website visitors, sending personalized follow-ups, and booking meetings.
After moving over from Drift and Chili Piper, the difference has been significant. Qualified is faster, smarter, and offers a smoother experience. We’ve reimagined how we engage with visitors, generate pipeline, and manage outreach. The improvements in speed-to-lead and pipeline generation happened quickly! We’re now gaining great insights into our website traffic, and everything connects seamlessly — from routing to engagement to reporting. :)
I also have to mention our Success Architect, Kubs! Kubs is amazzzingggg. He’s always available when we need him and genuinely feels like a member of our team. He’s helped us build complex segmentations, integrate Piper, create custom reports, and bring every idea we’ve had to life. Plus, his personality kicks ass — he’s kind, caring, and has a great sense of humor. I could go on and on about him because I’ve never had a platform partner who’s cared this much about our integration and daily success.
TL;DR: If you’re considering scaling your team with AI, improving speed-to-lead, and want a success team that actually cares and works to make you better — I highly recommend Qualified!
What do you dislike about the product?
I know it sounds cliché, but there’s really nothing I dislike about Qualified.
If I had to make a suggestion, I’d love to see more admin tools to help monitor rep activity — things like tracking calendar settings, SFDC connections, and receiving alerts if an SDR’s connection drops.
I shared this feedback with the Qualified team, and they were super receptive and open to considering it as a future feature. Their responsiveness and genuine willingness to listen to user feedback is one of the many reasons it’s such a great platform to work with. :)
If I had to make a suggestion, I’d love to see more admin tools to help monitor rep activity — things like tracking calendar settings, SFDC connections, and receiving alerts if an SDR’s connection drops.
I shared this feedback with the Qualified team, and they were super receptive and open to considering it as a future feature. Their responsiveness and genuine willingness to listen to user feedback is one of the many reasons it’s such a great platform to work with. :)
What problems is the product solving and how is that benefiting you?
Qualified helps us talk to the right people faster and way more efficiently. With Piper, we’re able to engage website visitors in real time, send out personalized follow-ups, and book meetings while our SDRs are not online.
It’s boosted our speed-to-lead and pipeline generation big time, and given us great visibility into who’s on our site and what they care about.
Our reps focus on real conversations (and don't have to deal with support questions / spambots / things that they do not handle), and Qualified handles the rest.
It’s boosted our speed-to-lead and pipeline generation big time, and given us great visibility into who’s on our site and what they care about.
Our reps focus on real conversations (and don't have to deal with support questions / spambots / things that they do not handle), and Qualified handles the rest.
Great tool, amazing customer success team
What do you like best about the product?
The customer success team has been outstanding in assisting us with launching campaigns, creating experiences, and promptly addressing any questions I have about the platform. We've managed to generate more qualified responses, schedule additional meetings through chat, and quickly respond to product inquiries from both prospects and customers. The AI SDR has also made a significant difference by helping to generate pipeline and advance leads through the funnel, which has allowed our SDR team to dedicate more time to bottom-of-funnel activities and booking meetings.
What do you dislike about the product?
So far, I haven't found anything to dislike. The platform is highly configurable, which can make it seem complex and daunting, but the customer success team is there to ensure that everything works.
What problems is the product solving and how is that benefiting you?
Routing meetings to the appropriate representatives, ensuring that no demo requests are overlooked.
AI SDRs - save time for SDR team to focus on bottom of funnel activities, while building pipeline and moving accounts down the funnel.
Customer support - answering product questions and directing customer inquiries to the right customer success teams.
AI SDRs - save time for SDR team to focus on bottom of funnel activities, while building pipeline and moving accounts down the funnel.
Customer support - answering product questions and directing customer inquiries to the right customer success teams.
Best AI SDR in the game
What do you like best about the product?
Seems like more agentic and prompt-based AI is coming soon which will be very welcome.
What do you dislike about the product?
Seems like more agentic and prompt-based AI is coming soon which will be very welcome.
What problems is the product solving and how is that benefiting you?
They help us convert website visitors to scheduled demos
Strong Chatbot Experience and Support, Scheduling Features Still Developing
What do you like best about the product?
I’m consistently grateful for the Qualified Team’s dedication to innovate and meet the needs of the most pressing needs of their clientele.
What do you dislike about the product?
The progress on the scheduler side of the house has increased impressively during the time we’ve been using Qualified. I’m confident in the goals and next steps they have scheduled to support our broader sales teams.
What problems is the product solving and how is that benefiting you?
It gives our audience an immediate way to get their basic questions answered and point them towards booking a meeting with us.
Game Changer
What do you like best about the product?
It's AI platform allows you to give it information to crate the right experiences for users without directing every possible path or outcome. Better meetings and more of them
What do you dislike about the product?
We are very new to be able to see the ROI of the tool. Although we expect to see big things and a big ROI, it's a large investment of both time and money.
What problems is the product solving and how is that benefiting you?
24/7 ability to get users to the right information, check their ICP match, and get meetings booked to our sales team efficiently.
Customer Success at Its Best
What do you like best about the product?
Qualified has quickly become a tool we rely on daily. The ease of implementation was impressive.
Thanks to Alise, our CSM, who guided us through every step with clarity and care. Her expertise and responsiveness made onboarding smooth and gave us confidence from the start.
The platform’s AI SDR is a standout feature. It engages visitors in real time, qualifies leads, and routes them seamlessly — saving our team hours of manual effort and ensuring no opportunities are missed. Combined with the intuitive interface, the ease of use is unmatched, making adoption simple for both sales and marketing.
Integration with our Martech stack (Marketo, 6sense, and soon Salesforce) has been seamless, unlocking deeper personalization and real-time engagement. Because of the value we see, our frequency of use is daily - it’s now a core part of our workflow.
Thanks to Alise, our CSM, who guided us through every step with clarity and care. Her expertise and responsiveness made onboarding smooth and gave us confidence from the start.
The platform’s AI SDR is a standout feature. It engages visitors in real time, qualifies leads, and routes them seamlessly — saving our team hours of manual effort and ensuring no opportunities are missed. Combined with the intuitive interface, the ease of use is unmatched, making adoption simple for both sales and marketing.
Integration with our Martech stack (Marketo, 6sense, and soon Salesforce) has been seamless, unlocking deeper personalization and real-time engagement. Because of the value we see, our frequency of use is daily - it’s now a core part of our workflow.
What do you dislike about the product?
A little setup effort and occasional technical help for advanced features, but overall very easy to use.
What problems is the product solving and how is that benefiting you?
Qualified helps me connect with the right people instantly. The AI SDR saves me time by qualifying leads and routing them to the right person, and the integrations make every conversation feel personal. It’s sped up my pipeline and made my job so much easier.
Customer x2
What do you like best about the product?
Qualified offers a holistic approach to processing inbound leads onsite. Not only is the AI chatbot great at answering incoming questions, but it also gets abandoned meetings booked with automated emails on the sales team's behalf. I'm on the platform daily and see our sales team interacting. I love the segmentation available to give custom experiences to our visitors. You also gain visibility into 1st-party data and other interactions with Signals. Qualified is an excellent addition to your tech stack, combining chatbot, email automations, ABM functions, and workflows into a fantastic user experience.
What do you dislike about the product?
No complaints! The platform previously had more complexity on the backend, but after implementing the AI SDR functions, the need for complexity has significantly decreased. Regardless, you are in expert hands with their CSM team. I've continued to be impressed with their customer support. Over the years, Qualified has been the best support team I've worked with. Implementation and integrations were painless and without stress. Shoutout to Tom, Sarah, and Anna! Overall, the product has a proactive roadmap that continues to make positive enhancements, and they listen to feedback.
What problems is the product solving and how is that benefiting you?
Firstly, we have a 24/7 chatbot specialist on our site that can book meetings on any page, which is a huge advantage. Secondly, the AI SDR functions are saving human time with pre-meeting automations. They are automatically enrolled in a sequence while the sales team works on other things. Lastly, the visibility we have into visitors is incredible; the sales team loves the ability to live chat with our visitors.
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